[Resolved]  Tata Docomo — ILLEGAL BALANCE DEDUCTION

Address:

Bangalore, Karnataka

On[protected] I recharged my phone with Rs.129 voucher that is supposed to give me 98 free messages per day along with other facilities. First two messages per day should be charged at 50 paise per message as per the plan. But when i messaged i was charged Rs.1.50 per message and too not only for 2 messages. All the messages i was doing i was charged this amount. I am calling customer care since but they are not picking up the call. I also mailed them regarding the complaint but not received any acknowledgement call or mail regarding my complaint. This is pathetic as i don't have 48 hours to spend in this particular thing only. After every couple of days they do something false like this and i have to call the customer care. this is completely ridiculous and not what the customer wants. Kindly help.