Tata DoCoMo Complaints & Reviews

Getting problem resolution was is nightmare. Even escalation is horror, I tried getting that but getting correct information on escalation was also nightmare. This was after I had got umpteen false promises to resolve my device problem for more than a month.

1 The call center is initially clueless when I insist on connecting with senior it says I must escalate to Appellate authority. I must email my complaint.

2. When I email at Appellate authority, mail bounces back

3 When I write complaint about this online I get a mail saying "we would like to inform you that our Appellate Desk has been designed only to handle escalation complaints"
OF COURSE I WANT TO ESCALATE - But mail no where mentions what should I do to esclaate. TATA Tele can you disclosue the "innovative" design of your Appellate desk so that I can escalate.

4. Their site says, Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.

5. When I mail to Nodal officer I get a reply
"Please note that as per TRAI’s Complaint Redressal Regulation, Nodal desk is discontinued with effect from 1st May’12." And further that if I am not satisfied with the resolution provided, I may register the complaint in writing with our Appellate Authority via email, letter or fax

Now When you do that you are go to step 2.So you are in endless loop.
If this is not fooling customer and running Fraud on them then what is it?

Respected sir ,
I am badly cheated by tata docomo company they have send ,me message to recharge rs 90 and get 1gb 3g data after that i recharged rs 90 but when i recharge i only get 300mb data then i talk to customercare they say they will give me 700mb data after few days 12 days over and still i did not get my 700mb remaing data this is really heart broken service provided by tatadocomo to their customer my name is siddharth and my mob no is [protected]

My Tata Docomo mobile no is [protected]. On 20th sep,12 I have received a message that "Youth Pack" of 30 RS. is activated without any prior information. They had not sent any message regarding this Pack and also I did not apply for it.

hello,

i'm using tata docomo since a while and today my balance was deducted without any reason. this has happened in the past as well. i am using a blackberry and there is an internet plan for blackberry customers. the plan that i was on is BB 399 which entitles me to unlimited internet usage. Today i got a pop up on my screen which said data session charge Rs. 90.90 that was deducted from my account which had no explanation. i called up the customer care to no avail then i went to the online chat portal and spoke to an agent who said the details of the deduction is not updated in their record. this happened to me before as well when about rs. 140 was deducted without any explanation and i had gone to the docomo store where the guy kept telling me that there are no records of the deduction. where did this money go then ? who is going to tell me why is my balance being deducted. if there is a valid explanation and if i have used a service then i agree but there was nothing as such that was done! i need answers.. the details of my chat with a docomo agent has been copied and pasted below :

Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Salahuddin} Hi Alwyn varghese . You are on line with Salahuddin . How may I assist you?
{Alwyn varghese} i have described my issue in the reason section
have u checked it??
{Salahuddin} I understand that you would like to know details about hello,
i am using the BB399 pack on my blackberry and rs. 90 was deducted from my account saying data session charge. if i have a BBpack activated why is my balance being deducted?? . Can I help you with the same ?
{Alwyn varghese} yes
{Salahuddin} That's displacing, let me help you with that.
{Salahuddin} Would you like to have this information for the number [protected] ?
{Alwyn varghese} the BB 399 plan is supposed to be an unlimited service! why did my balance get deducted?
{Alwyn varghese} yes the number is [protected]
{Salahuddin} Ok.
{Salahuddin} May I know date and time of deduction?
{Alwyn varghese} today
about 10 mins back
{Alwyn varghese} my balace was 140 something and now its 51
{Alwyn varghese} are you there??
{Alwyn varghese} hellooooooooo
{Salahuddin} Yes sir.
{Salahuddin} I have checked the details.
{Salahuddin} Deduction is not updated with our record.
{Salahuddin} Yes sir, I can see that you main balance is Rs. 51.16/-
{Salahuddin} Fine sir, I will raise complaint regarding this issue.
{Salahuddin} Our concern team will check and do the needful.
{Salahuddin} You will also receive a call from our concern team during resolution time .
{Salahuddin} I will let you know complaint number and resolution time.
{Salahuddin} Let me take a complaint.
{Alwyn varghese} exactly !! what was my balance before 51.16??
{Alwyn varghese} could you please check??
{Salahuddin} We don't have such facility to check.
{Alwyn varghese} so who is going to look into this?
{Alwyn varghese} this is the second time this is happening!
{Alwyn varghese} the first time i had gone to your docomo store and checked and he was unable to give me any details
{Alwyn varghese} so i just lived with it! but now i am raising a consumer complaint! i cannot be losing money for something i did not do!
{Salahuddin} That is really frustrating. I can understand how you feel.
{Salahuddin} I have raised complaint and number is PBR12082742
{Salahuddin} Resolution time is 24-SEP-2012 20:00
{Salahuddin} Kindly wait till resolution time.
{Salahuddin} Our concern team will check and do the needful.
{Salahuddin} Is there any thing else I may assist you with?
{Salahuddin} Is there any thing else I may assist you with?
{Salahuddin} I am ending this conversation as there is no response from your end.Kindly get connected again if you have any other query. Thank you.
The user has ended the session

Hi,
I am Photon customer who has been thoroughly harassed, repeatedly deceived and misinformed and find my self trapped in never ending dark tunnel.
My photon number is : [protected]
I have not been able to use the device for more than a month and it has been a month now since I reported the problem formally but there has been no resolution till date.

My real nightmare started on **20th August** when I visited the physical store at Dwarka, New Delhi with my Photon device that was not working. The store told me they are helpless and I need to report it at call center. I finally lodge complaint at call center on 23rd August mentioning there is problem with device. They asked me on phone what is the problem, is it connectivity or device, do blue light blinks etc. This is first reflection on their customer centricity.
While the store had physical access and It is surprising given store had physical access to device and at least they could have told high level problem but flatly refuse and then call center mentions that we do not have physical access so you need to help us debug problem!! - And this was first level screening before they transfer my call to technical

Anyway call center told me that a service engineer would visit in 48 hours. Since then it has been countless calls, complaints, false promises and endless agony. I would be forced to follow on complaint number, spend my precious time answering irrational question describing whole story again. They did not care to go through whole record trail before responding and every time I had to give them all the data and force them to check records on-line before they could start fooling me and start speaking some sense. With every follow up the chain would get longer and longer wasting more and more of time.
And Aahha finally at end of conversation I get another new complaint number and new resolution time !! Below are just a subset of compliant numbers For ONE Problem to resolve - there is lot more
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected] and list goes ON.

I have been made countless promises on resolution time, none of them was met. I was also promised of callback within2-4 hours several times which was not met unless it was for cancellation which finally I did.
Finally I asked to cancel my connection and was then Deceived by Tata Photon staff into not going ahead with cancellation by making false promises, and this happened Not once but Thrice.
=> On 8th Sept Mr Biru from retention called me and requested me to reconsider my cancel request and give them one chance . He initially gave half informed reasons for delay and inaction but when I explained him all chronology and to asked him check all the records, he accepted the faults lies with Tata photon and apologized for all the problems and pain I had to go through.
He promised Device would be replaced at my home by 9th September but I have to pay Rs. 800 that would be adjusted in next 3-4 billing cycles. He also promised a proportionate Rs 500 waive off on current bill as I had not been able to use service for that period And a discount on monthly plan as token to address harassment I have gone through.

On his trust I agreed but nothing happened and after waiting for a week I again asked for cancellation
=> On 15th Sept Mr Janaki spoke to me, made a last Chance appeal and said he would personally ensure I have a working device by 18th Sept and few other promises but here I am on 20th with problem still standing where it was, a non working device poking fun at me.

The whole agonizing experience has highlighted lot of questions that as a customer I owe explanation and answer to
1. Why it should take one month to solve this simple a problem in today's information age?

2. What accountability Tata Teleservice has on such a abnormal delay in resolving customer problems paralyzing them from using services And
- For my loss of internet connectivity at my home
- For the precious time I had to spend with customer explaining same problem again and again. The time I have spent talking to your team nor run indouble digits in HOURS
- Mental agony and pain I have to go through

3. I would like to understand what services Tata Photon has provided to me in last 1 month for which they are still charging me?

4. How can they unilaterally mark a complaint number as resolved without customer consent specially when there has been No resolution to problem? Not only that as a customer I am not provided an option to reopen the complaint number or at least put my mark that the problem is not resolved from me - How can you completely isolate customer from closure status of a complaint that customer has raised?

5. Is Tata teleservices not accountable for false commitments and misinformation their staff gives to customer on official channels? Does Tata teleservices treat is as cheating and deceit or not?

6. Why are customer made to recall their horror experience every time from scratch when they call customer care to follow up? Do you value customer's time - if yes what action they have taken to minimize time customer has to spend on his complaint.
- Simply Why should the support not check the complaints trail and records to save customer recount their horror story

7. Why customer problems see no response back and followup whereas as soon as a cancellation request is made Interestingly there was Quick callback every time and also escalation lines gets connected otherwise I was always told those lines are busy - I wonder how can that be sheer coincidence?


I get escalation channel only when force and become stubborn. I am told there is no number I can call but use email to escalate And when I finally escalate to Appellate authority, the mail bounces

Sir,
My mobile No. is [protected]. I have taken services of Tata Docomo Company.

Company added Value Added Service ( Fun Games) on 14.09.2012 and deducted Rs. 30/- from my account and sent messages as below
"Hi! You have downloaded Fun Games at Rs30/- Non-renewable." from TA-HUWWAP.

Sir I have touch screen mobile phone. I was accessing a site when suddenly The Fun Games add pop up from the bottom of the screen. It got touched with no intention to have it. The add was displaying a message in very small font that " Charges apply on click".

Sir i don't want Tata docomo company to give me services in such bad way. The company is cheating me and deducted my money.

Kindly make justice with me.

Dipak Gotey
mob no: [protected]
alt mob no: [protected]
email id: [protected]@gmail.com

Tata docomo online recharge - Recharge Not done but amount deducted from HDFC Bank Account. My Mobile No. is [protected]. I have recharged today i. e. on 20 Sep 2012 of Rs. 150/- but my account not recharged yet. Please transfer money back to my account. Thank You.

My Transaction Details:

Cheque/Ref. No.[protected]
DATE : 20 Sep 2012
ID: MHDF[protected]-TATA DOCOMO-Billdesk

Dear Sir,

I (Sajan) have recharged my mobile number with special recharge pack of rs 72/- in online (http://www.tatadocomo.com/online-recharge.aspx) on 19th Sep 2012 at 02:36:46 pm, but still that offer not yet applicable in my mobile number. Even after recharged I got message like recharge successful.MRP RS.72, Validity:60 days, All Local/STD Mobiles @ 1/2p/s & All Fixed (Loc/STD) @1.5 p/s. Local [protected]@ Rs 1/SMS & STD SMS @ Rs. 1.5/SMS. Trance ID: MHCC[protected] .
I called to DOCOMO costumer care so many times for this issue but they didn't give proper response. Please take my complaint and resolve this problem.

dear sir
i am anand i have been using you service for last 4 years . and this is my no [protected] . weekly once they them self activating one service with out my intervention and taking charge when i call them .there is know response from customer care always they disconnect . you people are creating me a mental pressure . pls kindly guide me how to sot out this problem or else i have to move to other network .
thanking you,
by
M.ANAND KUMAR

Dear,

Mysel[censored]mesh Javir, Ahmedabad Gujarat, I had DOCOMO card vide card no: [protected], i used that number from last 1 year and suddenly it was disconnected from your side and i got to know that it was cancelled from your side.

Further, Before 1 year I had the same number continue with Vodafone and used number portability facility from Vodafone to Docomo postpaid, and than after on dated 28 July 2012 i applied for Postpaid to DOCOMO Prepaid and do recharge of Rs.55/- on the same time and i recharge for further also but i was surprised that suddenly my card was disconnected and i got massage from your side that 'SIM CARD REGISTRATION FAILED'.

Further, I visited to your DOCOMO shop @ sivrangini, Ahmedabad and the executive replied that my card was cancelled due to NOT IN USED.

I used this number [protected] from last 6 to 7 years and my all family, friends and other well wisher's have same number with them to contact me, so you are requested to provide me the same number.

I have another docomo number too and due to it's service i change over my number from other network operated from DOCOMO. But after getting this type of service now i have to change over my current docomo number
to other operator.

We believe in TATA's trust worthiness and don't let us think about the negative.....

Waiting for your positive REPLY.

Regards,
UMESH JAVIR (AHMEDABAD, GUJARAT)

MOBILE NO. : [protected]

Sir/Madam

I recharged my mobile [protected] with Rs 500 on 19/09/12. As per your site in recharge with Rs 500 and get Rs 540 talk time(http://www.tatadocomo.com/online-recharge.aspx). But I got only 445 Talk time. please credit my remaining talk time of Rs 95.

Regards
Samir Kaneriya
Contact No. [protected]

i recieved a message from tata docomo that

"Name:
Number: TD-610445
Content:
Special 3G Offer Just for You! Recharge with Rs90 and enjoy 1GB 3G data for 30 days. Extra benefit will be credited within 48 hours of recharge. Hurry!
Time:[protected] PM 03:22:13"

after the rechargeon 19/09/1012 i got only 300 mb data. and after speaking to the costumer care, they told me that the offer is only applicable on the day i hav recieved the message. and i have recieved the message on 18/9/2012 and 19/09/2012. and there is no such condition in the message telling the offer is only valid for today. i want my money back.

SIR, A TATA DOCOMO NUMBER [protected]. Pl send me this number name and address on my email id.
[protected]@gmail.com

Sudhendu Kumar Nayak
mobile no-[protected]

Sir,
balance from my mobile is deducted due to unnecessary pack
activation.You people have activated a Internet pack of Rs 95 which is
worthless to me because i am having a phone which doesn't have the
internet facility .This pack is activated on 18-09-12.

I don't need this pack I want my balance back.So i request you to kindly
look into the matter and refund my balance back as soon as possible.

I recharged with 666 on[protected] for getting all local calls benefit and it wasnt activate after that i called to customer care and when i asked they said to wait for 24 hours . after 24 hours when again i spoke they gave me a complaint number -pbr12074329 with resolution time of 17-09-12. but still its not solved and my plan's validity has been expiring day by day . whenever i speak to customer care , they speak very rudely and always tell like " wait for 24 hours". its almost 10 days gone and after 20 days validity will be over . Now i want my refunds back.
Please help.

We are getting wrong Calls from the TATA DOCOMO number - [protected], Please block this illeterate number. Please arrest this person

DEAR SIR/MADAM IN PUNJAB,PHAGWRA INTERNET SPEED IS TOOOOOO SLOW IN MORNING 2G SPEED IS 4KBPS TO 5KBPS AND NIGHT IS 7KBPS TO 9KBPS MY TATA DOCOMO NUMBER IS[protected].LAST TO DAYS INTERNET SPEED IS 2KPBPS TO 4KBPS MAORNING AND NIGHT.PLEASE HELP SIR/MADAM......

Hi,

I am a Tata Docomo internet customer since the last 1 year.
While taking the connection I opted for the 1.5 Mbps plan. When the first bill came, I was charged for 1000 INR more under "Static ip charges".
On complaining this to the customer care, after a week TATA removed the charges and a new bill was sent to me.
At that point of time, I had cleared to them that I dont require a static ip. But they said that its a free service coming with my plan. I repeatedly asked them to deactivate the service yet, they did not. On asking, if this service becomes chargeable in future then what will they do? They replied that they will call me and mail me, confirm me regarding this service and then only activate it further.

After 1 year, this month i recieved a bill of 3027 INR. I was charged 2000 INR again under "Static ip charges". My net was disconnected on 11th Sept, 2012. On repeated complaining they say that I activated this service last month. I am really frustrated with their pathetic service and response.
I did not recieve any call from their side, but they say they have called me to activate the service. They are not ready to remove this charge and told me that I wont recieve my internet untill I make this payment.

Please help me out.

Sir,my account balance was stolen unlawfully in middle of July by activating call me tune service.when I tried to call customer executive in this regard I found that my call was blocked.This blockage remained throughout the remaining days of month.I also made e-mail to nodal officer complaining for these two problems,but no action was taken.My calls to executives was resumed in very first week of august,and I mentioned my complain to executives and their senior,but he denied on the ground that I was late.I mentioned the reason and also told about e-mail but he took the shelter of company law & policy.Again my calls to executives was blocked from 12 august to 31 august.Now the calls are resumed but They do not receive it due to insufficient balance.At present I want my balance back.What can I do.

Hello Sir/Madam,

I'm the customer of Tata DOCOMO GSM Service, my no is [protected], recently 10days back activated a call me tune, they are adding a promo ("if you want to set this tune as your call me tune then press * and 9 "), why i should pay them monthly 30rs, when i wont get the call me tune from start, they are using me as their advertisement.

I even tried to contact them but they wont let me speak with customer care, all they keep saying for that offer press 1 for this press 2 and blah blah, i have to just keep on pressing buttons for activating call me tune? i'm really frustrated by this kind of service.

Apart from this, in their website they give that, call 121 and press 9 to talk with customer care person directly, but they don't give option to press 9 and if i press 9 then they will say you are pressing illegal option. why illegal?

i'm paying 15rs for song and monthly 30rs as rent for my tune, not to promote their advertisements.

AND MORE IMPORTANT IS THAT THERE IS NO WAY TO TALK WITH CUSTOMER CARE REPRESENTATIVE NEITHER THROUGH CALL NOR IN PERSON (NO CUSTOMER CARE CENTER IN MY CITY), ALL THEY HAVE A STORE TO SELL SIM'S AND FORGET CUSTOMERS.