[Resolved]  Tata DoCoMo Internet Services — Tata docomo harassing me

Tata Docomo — Harassing for due payment for poor quality of service

Dear Sir/Madam:
Based on the advertisements aired by TATA DOCOMO for its internet service, I paid INR 999 and bought USB dongle. The service was very pathetic and I thought it could be because I was in 'pre-paid' mode. I was told by TATA DOCOMO executives that the connection will be fantastic if I go for 'pre-paid' and I got trapped. The service was very very poor. I registered service complaints, every time I speak the customer service, they do not have clue on the quality of service, told that they have that quality of service only. I WAS TOTALLY DISSAPPOINTED WITH TATA DOCOMO's behavior, I purchased Airtel dongle and happy with its services. TATA DOCOMO sent me the post paid bill fo INR 866 . Angered by this insensitive behavior, I chose to ignore it. I am repeatedly harassed for due payment, when I am clearly citing the poor quality of services. For me, the question is TATA DOCOMO is taking its consumers for ride. Now, TATA DOCOMO has sent me notice over email that they would take action. I solicit your attention to this matter and help poor consumer like me. I am more than willing to give back TATA DOCOMO USB dongle which I purchased, instead of INR 866.
regards,Raghavendra Prakash.

Tata Docomo Internet Services — Fraudulent ads and inefficient services

Harassing me for due payment while they did not act my request to provide quality services promised

Dear Sir/Madam:

Customer account number:[protected]
Based on the advertisements aired by TATA DOCOMO for its internet service, I paid INR 999 and bought USB stick. The service was very pathetic and I was told by Tata docomo executives that, it could be because I was in 'pre-paid' mode. I was told by TATA DOCOMO executives that the connection will be fantastic if I go for 'post-paid' and I got trapped again. The service was very very poor. I registered service complaints, every time I speak to the customer service, they do not have clue on the quality of service, I am told that they are already providing correct quality of service. I WAS TOTALLY DISSAPPOINTED WITH TATA DOCOMO's behavior, I purchased Airtel USB dongle and happy with its services. TATA DOCOMO sent me the post paid bill for INR 866 . Angered by this insensitive behavior, I chose to ignore it. I am repeatedly harassed for due payment, when I am clearly citing the poor quality of services. For me, the question is TATA DOCOMO is taking its consumers for ride. Now, TATA DOCOMO has sent me notice over email that they would take legal action. I solicit your attention to this matter and help poor consumer like me. I am more than willing to give back TATA DOCOMO USB stick which I purchased, instead of INR 866.

I request for the complete refund including the USB stick charge for their fraudulent TV ads and for misleading the innocent customers.
regards,Raghavendra Prakash.

Same here these guys closed my complaint without providing solution. This company sucks. Vodafone is the best. Their customer care executives are parrot, they speak what they have been taught. I speak something and they speak what computer says even when its not relevant. This company is full of illiterate people and not consumer friendly.

Dear Raghavendra,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO