[Resolved] Tata Docomo — My Postpaid bill amount | |||
Hi, I took tata docomo connect on June 2013 and the plan is unlimited local and STD calls for 899. I have asked for 3G service activation to the customer care and they asked me to drop a mail to tatadocomo for the activation. I have sent a mail to them by asking to activate 149 3G plan but i didn't received any reply from them. Latter few days they disabled my out going calls by telling the reason that i have crossed the limit. I am surprised with this and called the customer care(To connect to the customer care is a big deal in tatadocomo even for postpaid customers) and they told me that this is because of my internet usage. My credit limit is 1300RS and today i have received the bill of 3500RS. I am not sure what is wrong with tatadocomo, it's very bad that they have not responded to my mail and also didn't call and asked about my queries if there was any wrong in my mail for 3G plan and no they are sending the bill amount of 3500. Also my credit limit is 1300RS and how it can become 3500RS. That is tatadocomo responsibility to check my credit limit instead they waited till 3500RS and now coming back with bill. If that is the case why there is a credit limit. Pls helkp me on this. Regards, Anudeep A Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and Regards
Customer Care
Tata DOCOMO.
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Tatadocomo — Activation/Billing
I have been using the Docomo sim for past 2 and half years. And recently changed from prepaid to post paid. From the Day 1 of my postpaid usage, I'm facing problems with Docomo regarding the1. Postpaid activation date
2. Activation of the plan properly
3. Incorrect information provided by the customer care representatives from both voice and online chat support guys
4. Long waiting to connect to the customer care from 121
5. Keep track of the complaint numbers, resolution times and the interaction ids.
6. Check the complain resolution times and call the customer care again to know why the complaint was not resolved and its been closed.
The complaint numbers list
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29538891
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And every time i have explain in detail regarding the problem to that customer care who even doesn't understand what the issue is. And more over they wont provide the interaction id's. This interaction id is used as a proof that I had talked to the customer care representative and keep on long holds. And they cut the calls abruptly and some of the time they don't even respond and I have to cut the call.
Am fed up with this record of the complaints and daily talking to the customer care representatives regarding the issues. If some one from the Docomo handle all of this that would be a great help for me. But have no expectations that some one from Docomo even reply for this. But just mentioning over here so that some one will take a look at this.
Unsatisfied, Annoyed Customer
Venky