[Resolved]  Tata Docomo — No proper call rate

Address:

Surendranagar, Gujarat

Hello, My name is Bhavin Solanki, I'm from surendranagar. My mobile service provider is TATA DOCOMO, I'm using it since more then 2 years. When I bought the sim card, thee call rate plans were- 1 paisa per second to other, and 1paisa per 6 seconds to docomo. Recently I found that they are charging me with 1 paisa per second even for docomo to docomo calls. I lost my balance so quickly before couple of day so tried to check 3 calls' duration and charge. I found that two calls of them were charged as rate of 1 paisa per 4 second, and one call was charged 1 paisa per 1 second. I have found this instability many time I didn't have any proper proof. I have saved this sms this time and I have the proof. When I tried to complaint over their website they told me there is no problem with call rates. I tried to get support from their customer care number, I tried so many times but they did not help me. They said I have 1 paisa per second plan from the beginning, and 1 paisa per second was my benefit. That's all they are saying. I haven't done any special recharge or plan or anything. Sometimes they are charging me 1paisa per second, sometimes 1 paisa per 4 seconds, and sometimes 1 paisa per 6 seconds. I am talking about all tata docomo to tata docomo calls. Not about other.
When I asked them to send me 100 calls list of duration and charge they refused me, and told me if I want to know call duration and charges I have to active a service by paying. But even that will not inform me about my pas calls. I am 100% sure my call rates are not proper, they are charging me with different and costly rates without informing me. They disconnected my call when I asked for support.
Please help me, I am sure they have done fraud to me. and I have proof for one of them. I want to know charge of at least 100 calls done before 12 October.
I have tried their live chat support, email support and call support. All of them are avoiding me. Please help.