Tata Docomo — Pathetic network service

Address:

Pune, Maharashtra

I have full network signal on my Mobile at times minimum 4 signal bars, but people trying to connect me receive "Mobile is switched off/not reachable" despite the fact my mobile is perfectly switched on with full signal and adding to this my calls are dropping in the middle of the conversation. At times i am getting "Call Failed" and my conversation is disconnected abruptly.

This problem is not continuous, it happens randomly. Once the above problem happens for what so ever reasons the services are not restored on my mobile till the time I restart my Mobile

It is so frustrating to learn about this problem only when i get calls on my alternate number. i have no clue about this unless and until i was informed my callers and i had to restart my Mobile to receive the services (incoming/outgoing).

Below responses of Tata Executives
Response 1:

Greetings for the day!

This is with reference to your email dated[protected] regarding Network concern for your Tata Docomo number

I regret for the inconvenience caused to you.

I would like to inform you that, please reset your handset and select the network operator manually on your handset. Kindly note that if the problem still persists, I request you to please visit nearest TATA DOCOMO outlet to purchase duplicate SIM, along with one passport size photograph, proof of identity and proof of address, charges for duplicate SIM is Rs. 49/-.

For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com .

Visit us at www.tatadocomo.com for latest offerings. You can also dial 52222 or *191# for latest offers.

Assuring you of our best services at all times.

Response 2:
This is with reference to your email dated 03-06-13 regarding network concern for your TATA DOCOMO number

I regret the inconvenience caused to you.

I tried to speak to you personally on your number on 03-06-13 regarding network. However, I was unable to contact you since the call was not reachable.

I regret to inform you that as per docket number , your area is in partially covered network area hence you are facing weak indoor mobile coverage/quality issue. No new cell site is planned. We will communicate once the site is live.

Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.

For any additional support, please call us at 121 from a TATA number or at[protected] from a non TATA number. You may also write to us at [protected]@tatadocomo.com .

Friends, how committed Tata Docomo is, you can see from the above response. It cannot assure seamless network coverage in area such as Sena Pati Bapat Road, Pune.