[Resolved]  Tata DoCoMo Prepaid Service — Balance Deduction

Address:

Bangalore, Karnataka

Hi. This is Karthik. I am new to Tata Docomo, i have activated 3g services for my no.

On last Friday (19th Oct 2012) my balance rs.150 has got deducted. I chat with the customer care on the same day, they said we have charged for internet usage. I replied them saying i have 3g services activated, so they raised a complaint on the same day, here is the complaint no. PBR12111279 and asked me to wait for 5days.

I didn’t get my balance, so on 23rd Oct once again i contacted them, they checked and said "I have checked that as per the resolution the amount is refunded on 10/22/2012 16:11:50". I replied them saying “i have not got my money back so please check my account details”. Once after checking they agreed, and said we have to discuss with our supervisor, so wait for another 48hrs. They shared me the ref ID 755-789.

Its today 25th Oct, i have not got my money back, so once again i contact the customer care, they repeated the same story and once again asked me to wait for 48hrs. This is the ref ID 758070.

I have already waited for last 7 days now am really frustrated and tired off with this weird service. Do they think that we dont have any other work other than this. I have the back up of all the chat details. I want justice.

Here is my TataDocomo no.[protected].