[Resolved]  Tata Docomo — poor customer care and internet service

I am new user of tata docomo prepaid connection...... I have been using the network from december 2010..I have subscribed to a special caller tone package that for three months, it is included of 3 months rent and i can download 5 caller tones in 3 months period... but i have to call the customer care to change the song.. The worst thing is calling customer care...I have called many times customer care and got d reply 'DONT KNOW' from them.... For a new customer like me, who else will clarify my doubts or solve the issues...??

Yesterday I called customer care 4 rimes to change my caller tone, I asked a song from a new album ' Let it B'...

First time, the answer was like "the appliation is not working"... asked me to call after 10 mins... I called again.... I gave them the song details like album name, song name, also the tata docomo song code rrom the album cd... their reply was that song is not available... but as my fried has the same song as her caller tone i was sure that tat docomo has that song... I humbly requested them to search again.... their reply was to send an sms to 543211 and search and download the song which will cost 15 rs/- which i told is not possible as i am already paid for the pack... That person hold my call for 12 mins and at the meantime they do a gr8 help that they have reduced 30 rupees from my account as a gift for calling customer care... After the call i recognise that 30 rupees is reduced from my account... I saw the message that as per my request they have subscribed me to good morning tips...

Again I called 121 and the same person attanded the call... I told them to unsubscribe the pack and refund me thirty rupees.. I had 96 rupees in my phone and after the message i confirmed that there was only 66 rupees balance... And the customer care executives reply was they cannot find that 30 rs is reduced... I asked them to check... Again the reply was '"the application is down'"...

Again called after an hour, then I talked to a guy named Sharish and he could find the song which i asked in their collection and helped me to selelct the song... Also he helped me by refunding the reduced amount from my account...

It is better to change the tata docomo customer care change their name to quotation team... I[censored] really mean customer care we dont need a reply like dont know... If they have any confusion or application issues, they can ask us to call after some time... The senior management should take an appropriate steps to control the customer care team...

i appreciate u jeena for your your response towards this incident.it is ridicolous that money is cut off from our balance for the services which we have not activated.i m also suffering such type of problem.today, i recharge 50 rupees in my mobile no. account and after 5 minutes when i checked my balance there is only 6rs and 67 paisa...i shocked . i immediately call customer care service excutive...he says that u have activated a callr tune service and u can deactivate this service by calling 155223and when i want my balance back, he just refused and say that balance can not be refundable.when i say that why i should pay for the service which i have not activated.he just refused and sayi cant give your balance back.
rajat aggarwal
panipat
haryana

Tata Docomo — Poor customer care service

Sir/Madam,
Tata docomo customer care doesn't receive my call after a one call a day........
it happens with me very time....... when i m in a problem your service doesn't cop with me........
my mobile no. is +[protected]

Hi Akhil,

Kindly provide us your complete ten digit Tata DOCOMO number, your alternate contact number and email ID on [protected]@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Tata Docomo — i need my call list at may2012 and july2012

Hi , i need my call list incoming and out going at may2012 and july 2012 ,my mobile num [protected]

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

We request you to send message as prepaid bill to 121 to get call details and you will get one month call details and Rs.25 will be charged for this service per month

Thanks and Regards
Customer Care
Tata DOCOMO.

A very bad service. I had opted for Do Not Disturb which you say is registered.Still messages and call come. More over without subscribing any of your service such as Behatar Jindagi and other Nonsense you steal the amount from my account by rendering service which I have not subscribed and stating that I should send SMS to unsubscribe the same.I would like to change to Idea retaining the same number.
Adv Arun kumar kaimal
[protected]

I had tata post paid co0nnection. Used it for more than a year and internet experience is nothing compared to the service provider am currently using. I had asked for cancellation request for TATA docomo service in April '16 and till date I continoue to receive the bills despite cancellation request, Any ombudsman I can contact to whom I can escalate.