[Resolved] Tata Docomo — Unauthorised deduction against internet using | |||
Sir, I have Tata Docomo Mobile no [protected]. Few days before I recharged my Mobile of Rs. 250 with unlimited GPRS plan and full talk time. I was using GPRS internet in my mobile yesterday. Suddenly they have deducted Rs. 30. When I contact to customer by email, they replied me that it was deducted due to request came from my handset and unable to return amount. I am trying to call customer service but phone call not connecting. they are telling that I have downloaded by using GPRS internet and download some items. So what is use o[censored]nlimited GPRS plan? How they can deducted amount if I already activated unlimited GPRS plan. So, I request you that Please do needful and take action against Tata Docomo. Mohammad Amir Ahmad Mobile no [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Customer,
The amount of Rs. 49/- has been credited back to the account.
Thanks and Regards,
Customer Care
Tata DOCOMO
The amount of Rs. 49/- has been credited back to the account.
Thanks and Regards,
Customer Care
Tata DOCOMO
Dear Mr.Ahmad,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
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Tata Docomo Mobile service provider — deduction made into my a/c balance
I am useing tata docomo mobile service on mobile no.[protected]. my a/c balance deducted by Rs 30 for renewal of entertainment service which is not activated on my mobile.when i complaining customer excutive additional Rs 30 deducted for activation of bollywood news pack, while i am busy on call.
both of service i have not subscribe.