Tata DoCoMo Complaints & Reviews

Hi Sir,
i have done a recharge of 1000RS on my TATA DOCOMO NUMBER [protected] which failed in between and amount was deducted from HDFC CREDIT CARD .
I recieved a message from TD-HDFCBK as:

"Thank you for using your HDFC credit card ending 0752 for RS.1000.00 in mumbai at BILLDESK4862 on[protected]:22:27:54"

I contacted TATA docomo for it and they requested 14 digit transaction ID for the same.From where i can get transaction ID of 14 digit.
i contacted HDFC credit card for the same and they dont have any 14 digit transaction number.

Please Help me Out In obtaining my recharge.
My contact details:
email:[protected]@rediffmail.com
Mobile number:[protected]

Thanks,
Ashok Singh

my mnp request hadbeen cancelled twice ..................just port my number...

Re: [protected] ~~M11180259
TO: 1 More1 recipientCC: recipientsYou MoreBCC: recipientsYou
Hide Details FROM:das abhijit TO:[protected]@tatadocomo.com Message starred Friday, 7 December 2012 12:44 PM Dear Samraggi Das,

The kind of wayward reply you have given to me with responsibility has caused an enormous amount of vexation in me. I think you have made your mind that you will not understand the issue and keep on pestering me with the kind of replies most unprofessional and inconsequential in nature. I fail to understand completely how does the walky issue is related with the mobile no. [protected]. Both are different connections with two distinct numbers. Let me tell you that Walky Number used to be was [protected] and the Mobile Number is [protected].

1. Please explain me how can you deny refund of the security deposit relevant to mobile number for insufficiency of retrieval copy which is associated with Walky. Secondly, where your representative has taken away the delivery of Walky and whereas no such retrieval copy was handed over to me, how can I furnish you the retrieval copy not been received by me, even when you repeatedly acknowledged that the Walky is in your possession. It seems that you are in a mood to find some or other reasons how to not refund the security deposits.

2. Now this message conveyed by you is simply in contrary with the communication sent by your Suranjana Basu that the refund will be made by you by 67 days from the date of cancellation.

3. As an existing customer I must confess that this is completely harrassing experience for me and also, now I realize that I have made a mistake in opting Tata Teleservices Limited as the service provider and giving the Security Deposit. Moreover, the fact will always remain true that I have made security deposits separately for two different connections, i.e., Rs. 1799/- for the Mobile No. [protected] and Rs. 500 for the Walky Connection No.[protected], whatever the reasons you may assign for not to refund the security deposit. Thus it cannot be your discretion or prerogative to determine whether you would refund Security Deposits or not. Please bear it in mind that I have every right to claim back the legitimate amount that I have deposited with Tata Teleservices Limited especially when I have furnished the proof of security deposit to you with all the communications that I have exchanged with you. Please note that you would not forwarding obligations or advantages for the Security Deposit to be refunded to me, so, you must not put any conditions for refunding the same.

In view of your trailing mail and thoroughly impertinent feedback, I think the time has come for me to escalate this before the appropriate regulatory authorities.

Awaiting your positive action on this at the earliest,

Sincerely,
Abhijit Das


From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 6 December 2012 7:03 PM
Subject: Re: [protected] ~~M11180259


Dear Mr. Das,

Greetings for the day!

This is with reference to your docket number[protected] resolved on 05-DEC-2012 18:11 hrs.

We would like to inform that the same has been resolved successfully as you need to provide retrival copy for walky deposited and if you have the same so you could contact to our corporate office.

Fur any further queries, please feel free to contact us on non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Samraggi Das
TATA Docomo




-----Original Message-----
From: [protected]@tatadocomo.com
Sent: [protected]:35:44.0
To : [protected]@yahoo.co.in
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated 21/11/2012 regarding deposit refund related issue for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

We would like to inform you that we have raised the complaint with the docket number[protected] which will be resolved by 05-DEC-2012 18:48 hrs.

Kindly make a note of the service request number for future correspondence.

Kindly bear with us till the issue gets resolved.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Samraggi Das
TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:35:44.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Bose,

I am receiving several calls from your representatives. The last call came to me today at 15:58 hours from Ms Navanita, from the Telephone No. [protected]. The common thing that I am hearing from them is that your system does not show any records of the said security deposit. Further, they are also telling that the copy of the receipt sent by me as an attachment to you several times has not been forwarded by you to them. This is creating a lot of confusion and unnecessarily conversations are prolonged explaining them the entire issue from the scratch. This is extremely troublesome and unwanted for, on my part since this is a sheer wastage of time and energy for me. From your mail below, I am really struggling to figure out whether you have actually received the attachment or not. Still, I am re-attaching the same in pdf format, uploaded in this mail. Kindly acknowledge the receipt and circulate the attachment to the concerned.

Once again, kindly confirm the receipt of the attachment.

Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 17 November 2012 2:19 PM
Subject: Re: [protected] ~~M11180259

Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated 17.11.2012 regarding deposit refund related issue for TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

As per the telephonic conversation held on your alternate contact number [protected], you have deposited Rs.1799 as security deposit while taking the connection but after the disconnection of your CDMA account you didnot receive the amount.

We would like to inform you that we have raised a request regarding this.Kindly check the below mentioned points for details:
*The service request number is[protected].
*The issue will be resolved within 21-NOV-2012, 21:00hrs.

Kindly make a note of the service request number for future correspondence.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Sraya Bose.
Customer Care - TATA DOCOMO

-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:19:39.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11180259
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,

I am forwarding once again the scanned copy of the document in pdf format as has been requested by you as per your trailing mail.

Kindly acknowledge the receipt.

Sincerely,
Abhijit Das



________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 9:49 PM
Subject: Re: [protected] ~~M11174324

Dear Mr.Abhijit,

Thank you for writing to us.

This is with reference to your email dated 16.11.2012 regarding deposite amount for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

Please be informed that we are not receiving the scan copy fo the said receipt. We request you to please send us in a jpg or a pdf format.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:42:57.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11174324
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,


Kindly go through the scanned copy of the attachment sent to you by my earlier mail which proves that the security deposit amount is received by you.

Kindly confirm the receipt of the attachment per return mail.

Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 5:57 PM
Subject: Re: [protected] ~~M11166373


Dear Mr.Abhijit,

Thank you for writing to us.

This is with reference to your email dated 16.11.2012 regarding deposite refund related for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

Please be informed that you have migrated the account from CDMA to GSM, and as per system security deposite will be refunded only after 67 days of the account cancellation but you did not cancel the connection, you have migrated the connection.

We would like to inform you that there is no deposite showing in your account, so we request you to please send us the scan copy of the deposite amount receipt by which we could resolve your issue as early as possible.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From: [protected]@yahoo.co.in
Sent: [protected]:49:38.0
To : "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc: null
Subject: Re: [protected] ~~M11166373
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Nilanjana Dhar,
?
I think you need a bit of clarification as to the status and background of the connection. The said connection was primarly taken as CDMA connection which has been converted to GSM connection later on and the conversion has taken effect only from 01st August, 2012. My understanding is that since the CDMA connection ceases to exist, I am entitled to receive the security deposit held by you, on account of CDMA connection. The conversion has been done with the help of one of your authorized agents whom I have been directed to approach by one of the Tata Docomo True Value Shop in Kolkata. They advised me to furnish certain signed documents and passport size photograph of self and definitely not any application or any request for cancellation of the CDMA connection. Kindly understand that, thus, no application or request for cancellation is now available with me in this respect. As far as the date of cancellation request is concerned, it may be deemed that
the date of conversion as the date of cancellation.
?
Hope the above explains the situation and the refund procedures will be expedited.
?
Sincerely,
Abhijit Das
?

________________________________

From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 16 November 2012 12:46 PM
Subject: [protected] ~~M11166373


Dear Mr.Das,

Thank you for writing to us.

This is with reference to your email dated[protected] regarding security deposit refund issue for TATA DOCOMO number [protected].

We sincerely regret the inconvenience caused to you and try our best to ensure that a repeat of such experience is avoided.

We would like to inform you that security deposit is refundable only post 67 days after cancellation. Regarding the same we would like to inform you that we have not received any cancellation request from your end till date.

We would request you to send us the scan copy of the cancellation request application proof in JPG format, to help us to resolve the issue at the earilest.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Nilanjana Dhar
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:03:53.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? [protected] ~~M11166373
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Ms Suranjana Basu,
?
Pursuant to the trailing mail, you have committed to refund the security deposit on account of the CDMA connection number [protected] by 67 days from the date of cancellation of the connection, which in my opinion, falls due on 08th October, 2012, considering that the cancellation of connection took place on 01st August, 2012. I am yet to receive the security deposit held by you. Kindly refund the same?at the earliest along with the interest as applicable and prescribed by TRAI for failure to refund the security deposit within the stipulated time period.
?
Awaiting your response at the earliest,
?
Thanking you,
?
Sincerely,
Abhijit Das
Cell: [protected]


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Friday, 7 September 2012 12:28 PM
Subject: Re: [protected] ~~M10044469

Dear Mr. Das,

Thank you for writing to us.? ?

This is with reference to your email dated 07/09/12; regarding refund of security deposit of CDMA? for your TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

As per our telephonic conversation on your alternate number[protected], we would like to inform you that you would get the security deposit back after 67 days from the date of cancellation.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Suranjana Basu.
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:04:45.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? Re: [protected] ~~M10044469
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Mr Biswakarma,
?
You can talk to me any time at the number [protected]. There is no other alternative numbers available for you to contact me.
?
Awaiting your call,
?
Sincerely,
Abhijit Das


________________________________
From: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 6 September 2012 8:46 PM
Subject: [protected] ~~M10044469

Dear Mr. Das,

Thank you for writing to us.

This is with reference to your email dated 06.09.2012 regarding refundable deposite for your TATA DOCOMO number [protected].

We regret the inconvenience caused to you.

We tried to contact you on your TATA DOCOMO number [protected] and [protected] for the above issue but the line had disconnected every time from the opposite side. Unfortunately our multiple attempts in establishing a contact with you have failed.

Please provide us with an alternate number and also the convenient time between 9:00am and 9:00pm so that we may call you and assist you in providing you resolution at the earliest.

For further clarifications call us at 121 from TATA DOCOMO number. We are also available at[protected]. You can write to us at [protected]@tatadocomo.com.

Assuring you of our best services at all times.

Warm Regards,
Yogen Biswakarma.
Customer Care - TATA DOCOMO


-----Original Message-----
From:? [protected]@yahoo.co.in
Sent:?[protected]:08:24.0
To? :? "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Cc:? null
Subject:? [protected] ~~M10044469
[Note:? Please don't change the subject for internal tracking purpose and immediate action.
_____________________________





----- Forwarded Message -----
From: das abhijit <[protected]@yahoo.co.in>
To: "[protected]@tatadocomo.com" <[protected]@tatadocomo.com>
Sent: Thursday, 6 September 2012 4:48 PM
Subject: Tata Docomo Post paid number [protected]


Dear Sir / Madam,

I am a subscriber of the subject cellphone number. The number has recently been converted?to GSM from CDMA.

I paid a refundable deposit of Rs. 1799.00 to Tata Teleservices Limited, prior to I was provided with the CDMA post-paid connection by you. Now, since I am holding the GSM connection, I would like to claim, the deposit lying with you, to be refunded to me,?for CDMA post-paid connection. You are requested to send?the cheque at the same postal address, as is registered with you.


A copy of the application form, relevant to the CDMA connection, has been attached herewith for your ready reference.

Sincerely,
Abhijit Das
Cell: [protected]
Ghasiara [Beside Bishnu Fertilizer]
PO + PS?- Sonarpur
Kolkata 700150 (W.B.)
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.

Dear Sir,
The complaint regarding the sim card activation from Tata docomo :-

The complaint is i brought one sim card last three days before but till date its not activated and i spoke to tata docomo customer care ([protected]) now.They are saying like docoment was not received from the distributor so we cant activate it.But after three days also if the docoment was not submitted to the service provider means when my number will get activate & when i can use my sim.Because i dont have any personal contact number.
kindly do the needful ...

By Arulkannan
contact : [protected]
mail id :arulkannan.[protected]@gmail.com

My mobile no is [protected].
As per y plan I can sent unlimited SMS between 9.00pm to 9.00am everyday.( 200 MS per day as per TRAI new guidelines.)
Docomo never intimated by phone or SMS as they made a limit of 100 SMS per day.
TRAi again made it 200 SMS per day.

My SMS charges in day time i.e. morning 9 to night nine are Rs. 0.20 per SMS.
On 21/11/2012 at 8.30am I sent about 160 SMSs.
I was not charged for first 100 SMS but next 60 SMS were charged at Rs.1/Sms.
I was shocked cause 8.30am was my free SMS slot & i was allowed to send max 200 SMS.
When I talked to Customer care,
They informed that the limit has became to 100 on a suden, without any notice.
on same day i.e. 21/11/2012 I got SMS that from 20/11/2012 SMs limit will be 100.
ie. declaration after one day late.
& that too was for my complaint & convincing, the message was sent.
If such was the case Docomo was supposed to inform it on 18th or 19th Nov. ie. before implementing plan.
How to approach to Consumer Court for this complaint.
I want my Rs. 60 back.
Though Rs. 60 is so small amount.
but I wont pay for the free service & negligence of the company.
Does not matters if I hv to pay Rs.500 to get my Rs. 60 back from DoCoMo...

We have taken TATA DOCOMO unlimited plan but first the person came for installation did 2GB limited plan, we were supposed to pay Rs. 865 for the entire month but the connection suddenly stopped as we have exceeded 2GB and when we contacted the TATA DOCOMO OFFICE at Old Padra Rd. Vadodara they asked me to pay 800 Rs because of exceeding 2 GB when we informed that we spoke with the docomo people for unlimited package of Rs 865, they said " from now onwards your billing will change and it will be unlimited please pay the bill, unless you pay internet will not work " then they said pay here and visit to Dandia bazaar Docomo office for activation, after paying the bill they took 10 days to activate the connection but it started after we visit to O.P. Rd. office and they miss behaved with us and told them to visit Dandiya bazzar office then again they ask for money without using the internet and told us its showing data usage, for such harassment we have cleared all the dues and deactivated the connection permanently on 4th September 2012 but still they are sending bill and asking for money.

May I know how dare these Companies are and how they are getting so much option for charging and fraud to people, why no one is catching them. I want a resolution for this, they are for customer service but they behave so badly.

hi...
I'm using my number([protected]) since last 6 years. i have port it from BSNL to DOCOMO in last 2 years and now DOCOMO have blocked services due to wrong id attachment after 2 year and this is not my fault. this is my permanent number. now i want all services on this number back.

On 21st November, I purchased a new sim card. According to the plan I should have got balance of Rs. 20, but it was 0.
On 23rd November, the sim card was activated. I recharged it for Rs. 250. It is special recharge that provides full talktime and unlimited 2G and 3G. Next day, after talking to customer care executive I made manual settings in my handset to activate 2G and 3G. 2G got activated but 3G did not.

After a week, one morning I saw balance deduction of Rs.198. Balance was 3 paise. I called customer care. They asked not to use 2G or 3G. I did so and recovered my balance. They assured me to sort out this issue by 6th Dec.

Till 6th Dec, I could not use internet services inspite of paying for it. On 6th to check if the issue has been resolved, I switched on 2G. Balance of Rs. 38 was deducted. After 30 min, I recovered it.

I want to use 2G and 3G services without any balance deduction since I have paid for it.

My TATA Photon number is [protected]. I am using tata photon for more than 4 years and always kept my bills within my billing limit. last Month I got call from Company''''s executive and i was offered to update my Bill plan from Time based to Usage based i.e earlier I used to enjoy data service up to 1800 mins. post which per min charges was levied and in the new scheme I was offered 1 GB High speed download post which speed will be less but download was unlimited. I got confirmation mail also stating " My new bill plan w.e.f 20/10/2012. But surprisingly my photon services have been stopped and I have been presented with a bill which pertains to the Earlier Time based Plan. Speaking with customer care and raising complaint for this has not helped me and customer care executive said very harshly that "ON GOOD WILL GESTURE they can give me rebate of Rs.400". Even after complaining to 2nd level didn't help me and still I am waiting for their response and my service has been stopped since 10 days. would request you to look into the issue and do the needful.

Kindly find the attached mail sent by Docomo in which the have stated that new plan will be effective from 20/10/2012.

Activated the value added service witout our consent for mobile # [protected]

dear sir/madam
my sim number:[protected] is not working properly. many times sim registration failing and after 2-3minutes becoming normal. Again registration failing and becoming normal .its not continously working. what is the solution?

Hi sir. This is Charupriya , I had lost my mobile yesterday, my mobile number is [protected] so i need the sim with that same no. Please let me know how can i get the new sim and please block that no. at present sir. thank you.

I have been a regular customer of the Tata Photon Services from the last year and a half (Number [protected]). Over the last week I have been experiencing a slow network speed and for which I have submitted a complaint[protected] on 26-Nov-12. I was provided assurance that the executive shall visit my place by 11:00 IST on 27-Nov-12. By evening of 27-Nov no one turned up, therefore I called up the customer care and they said that they the executive will come by 28-Nov by 11:00 hrs. I took a second day’s off to attend to the Tata photon’s executive but worst no one turned up. Again after calling the customer care I got the same old reply that my problem will be resolved by 29-Nov. I was still optimistic that my problem shall be addressed and demanded for another day’s off in my office. But I was completely unaware that Tata Photon has no space for the customer’s plight and as you might have guessed by now that no one turned up again.Even after repeated requests and complaints no one has turned up yet and neither have I received any calls from the department concerned. On calling the customer care they agreed to take up an additional request[protected] on 28-Nov and provided assurance that my problem shall be resolved. But this just another prank which the company uses to fool its customer.

Till date no resolution has been provided for my problem and not even once has the company made a courtesy call to intimate on any unreasonable delays. Also, when requested repeatedly , the customer care executives have denied to divulge the details of the complaints over an email or SMS.

Considering the mental harassment and the loss of work which I have undergone over the last week, I request for the following redressal:

1) Due to the negligence of the company Tata Photon I have lost three days of work in my office and therefore the company stands responsible for my loss of credibility and commitments towards my office. Therefore, the company is required to pay the damage compensation for this gross incompetitiveness.

2) I shall not be liable to pay any bill amount for the last one week as my problem has not been addressed by the company.

3) A detailed status update of the service requests[protected],[protected] from the day of creation till date to be produced over an email.

hi, i today recharged my cel with rs 250
i got the talktime and the 2g is also working fine with the access point tata.docomo.internethvc
but i have been fooled with 3g.
as soon as i select the wcdma mode(3g) in my android ics phone
it does not select any network
if i manually click on tata docomo(3g) it says"either network unavailabl or sim not inserted"
customer care is not picking my call.
please help
i have been fooled
thanks

Dec 04, 2012
wrongly detecting the balance for a call
My Tata DoCoMo mobile number is[protected], i recharged with 150 Rupees on 19.11.12, additionally Booster recharge with 39 rupees for the plan of HALF PAISA PER TWO SECONDS (THAT IS 30 PAISA PER MINUTE)on the same day. but the tariff of the 30 paisa per minute has not been activated. No regular plan should be implemented, you charge 80 paisa for a call one time and another time 90 paisa, other time 115 paisa THE TARIFF IS IRREGULAR FOR EACH AND EVERY CALL. I had registered a complained to the customer Care through my mobile so many time from 20.11.12 to till date but NO RESPONSE. And also i had registered a complaint through the consumercomplaints.in website on 29.11.12, but no necessary action should be taken. I pay more than 75 paise per call from 19.11.12, So kindly arrange to check the tariff of my mobile number, and correct the tariff 30 PAISA PER MINUTE OR HALF PAISA PER TWO SECOND PLAN. I hope you take the necessary action on your side, thanking you.

replay me sathya.[protected]@gmail.com, my name is V. Sathiyamoorthy, icf, Annanagar.

My mob No.- [protected] Alternate no.- [protected] Name- Sunil Rajput
On 11:30 PM dated 3rd Dec,2012 , about Rs 66 balance deducted
from my account without any reason. Although 3G data uses last date is 4.12.12, my a/c balance Rs 66 deducted, besides my data use limit of 1 GB was not exhausted. So my balance shouldn't be deducted.
When i contact to cust Care, no proper solution or answer is given to me. Please look after the matter asap and refund my balance.

mai 3 july se 20 july tak bahar tha aur device use bhi nai ki tabhi meri device ka bill aya mere bar bar complaion krne ke baad bhi kutch nai hua kripya mera bill sahi krwa de my device no [protected] my mobile no [protected]

Hi....I have just got a new sony xperia phone which uses a microSIM....the docomo website proudly advertises a microSIM available for 109 on this link

http://www.tatadocomo.com/3g-msim.aspx

but when i asked their store in chandigarh, they said that they only issue microSIM for postpaid subscribers....i don't want a postpaid connection as i had it before and again. i think for that i should post in another thread, but the fact is that i[censored] are advertising microSIM cards, then why are u not giving them to ur customers...even their chat support said that it is available for postpay subscribers only

This is pure misguiding of the customers.....now i only have the option of shifting my service provider and never recommending docomo to anyone.

Tata Docomo folks, i[censored] can then please issue microSIMs to prepay customers too or update your website specifying explicitly that only postpay subscribers get microSIM.

Stop misguiding your customers.

My no is [protected], and my complaint is that a amount of Rs 30 is deducted on 3-12-12 from my balance for a value added service which I never activated. And when I tried to reach customer care executive on 121, 198, and [protected], there was only computer operated voice and there was no way to reach customer care executive and register a complaint. Can you please help me in this. Because this is now become general thing . every time now and then they siphon off my balance. is there any provision in law for action against company?

Dear Sir,
My photon number [protected] and account number[protected] has been overcharged to rupees 3000/-. My current bill plan is 750/- unlimited. This is ridiculous.
After registering number of complaints nothing is happening and my tata photon number is disconnected for last 1 months.

This is illegal since wong bill has been charged by the company as i had unlimmited plan,