[Resolved]  Tata Docomo — UNAUTHORISED RENTAL CHARGES

Dear Sir,
I am using Tata Docomo GSM prepaid card with having phone number [protected].
My complaint is that since last more than 2 months every week Rs.10/- is being deducted as unauthorised charges. No service gets active in the mobile but when i call to customer care of the service provider there appears some services to be active which i have never authorised for. Though I get refund of the same every time except in few cases, the problem is not being solved permenantly which i am being told every time. This has been limit now so i want the problem to be solved as soon as possible or else need to take strict steps to complain to TRAI.

I hope you understand my problem, please oblige me for the same as soon as possible.

thank you,

Tata Docomo — Unauthorised charges

Dear Sir,

I Mr. Mohammed Aslam customer of TATA DOCOMO telecom, my mobile No. is [protected]. I have been charged 90 rupess every month for the past 5 months for unrequested services which they will activate.

When I call customer service to de-activate the service and refund my amount, they will speak rudely and keep my call on hold for half an hour. I am very upset about this situation. This case is not only with me even my friends also facing the same problem. I want serious action to be taken against TATA DOCOMO.

Tatadocomo — unauthorised charges

I donot subscribe to any of the extra services provided by the mobile companies. On 23-04-11 the co debited my a/c by Rs 30/- stating that you have been successfully subscribed to National news. My attempts to contact the MSP on my mobile were futile.
Again when I recharged my mobile on 20-05-11, the company debited the entire balance towards this service. I want file a complaint against this company. Can any friend guide me with the address of TRAI.

Tata Docomo — charges

very bad tata docomo no reason my account balance deleted like this please ask this person do no use tata docomo sim very bad service

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Customer,

As per the discussion over call, we would like to inform you that the complaint docket number PBR12217687 has been registered and will resolved soon.

Further, we request you to kindly Mark an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.