[Resolved] Tata Docomo — be careful of TATA docomo it is a big headache | |||
tata docomo is looting --- i buyed a new sim and activated GPRS pack on it . there was Rs 50 talktime on it initially . after the first time of my internet use it said Rs12 deducted from your account WTF ???? i called customer care they says OUR SYSTEM ON UPGRADATION (it takes eons to connect with CC in TATA).after few time when i called they said SIR U HAVE DIVE-IN SETTING WHICH IS CHARGEABLE . wtf ???? every other operator provide inportal browsing free (rworld,airtellive etc) and that also after that i activated GPRS pack ???? even now when i have 10 mb left in my account and validity for GPRS pack it said "you have been charged Rs2for your last browsing " TATA does tons of spam calls (that also after i activated DND) and they are very clever to always do spam call from different number so that u cant identify if it spam call. i mean you switch on your new mobile and bang there is a spam call call forwarding doesnt work in TATA docomo ("i tried to divert call to my bsnl but it doesnt work ) and there customer care it is the biggest of all (even BSNL CC is better then them ) first you wont connect to CC easily and force hear there advertisement (it for AD that they put so much waiting line ) then there CC come up with lame excuses like "Sir , our system is busy call after some time "(there system is always free make spam cal) "Sir your details are not present with us we cent help you "(CC cant help ?? WTF?) "Sir our system is upgrading at the moment " (@ssholes!) i buyed tata for it's brand name and 3G but now it seems that i buyed a headache .i was better with BSNL at least they were true and fair in charging Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I had the same problem. I just cannot divert my incoming voice calls to A bsnl number.
And CC doesnt have a clue about why this is.
First call- Rep says "you cannot divert the call to BSNL" . I ask why is it so. Rep says it is a bsnl problem(WTF, I can call that number but cant divert????...) I asked her to escalate, but the hung up on me.
Second call- same result but just that this guy escalated to a supervisor who was again unable to answer me. it was escalated once more to a manager who just gave me a generic email address"[protected]@tatadocomo.com". I figured that there is no use speaking to these guys.
Till date i have not got the answer why i cant divert my calls to bsnl number.
I agree with Anupam BSNL CC is way better that docomo CC.
And CC doesnt have a clue about why this is.
First call- Rep says "you cannot divert the call to BSNL" . I ask why is it so. Rep says it is a bsnl problem(WTF, I can call that number but cant divert????...) I asked her to escalate, but the hung up on me.
Second call- same result but just that this guy escalated to a supervisor who was again unable to answer me. it was escalated once more to a manager who just gave me a generic email address"[protected]@tatadocomo.com". I figured that there is no use speaking to these guys.
Till date i have not got the answer why i cant divert my calls to bsnl number.
I agree with Anupam BSNL CC is way better that docomo CC.
I just spoke to a person named Gulzar (emp ID: 108205) in the Inbound Process of the tata docomo customer service.
he mentioned that Call Diverting/Forwarding in Tata Docomo is applicable to all numbers other than Reliance, MTNL, BSNL and any STD number. I tried to do various things but their process is well aligned with what he said. It is altogether different matter that this condition is not explicitly specified anywhere on the website and Terms and Conditions of my Post Paid Agreement.
BTW I am very happy with Tata Docomo though. looks like better than Vodafone in Bangalore and Lucknow cities of Karnataka and UP circles.
he mentioned that Call Diverting/Forwarding in Tata Docomo is applicable to all numbers other than Reliance, MTNL, BSNL and any STD number. I tried to do various things but their process is well aligned with what he said. It is altogether different matter that this condition is not explicitly specified anywhere on the website and Terms and Conditions of my Post Paid Agreement.
BTW I am very happy with Tata Docomo though. looks like better than Vodafone in Bangalore and Lucknow cities of Karnataka and UP circles.
Call forwarding not working in tatadocomo i used the code *21*mobilenumber# and settings call forwarding its showing unexpexted response from network number is [protected]
dont buy tata documo sim. I am using last 8 years this network. but i am using now a days this as secondary sim. But its not eligible for that too. Its really suit. I forwarded my documo no calls to my another sim. i have more than 100 Rs as balance in documo. Now i am just checking the balance . It seems 0. WTF... Other networks providing free forward options. But documo takes charges for us. Its really headache. Documo cheater...
dont go with tata documo sim. Its really waste..
dont go with tata documo sim. Its really waste..
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2- I am sure you didn't try other player ( like airtel, Vodaphone etc). They will not give you any option to connect to customer care directly. At lest they are giving you this option and that also *free of cost*
3- I never faced issue like "system failure" "system upgradeable" etc etc
4- Airtel deduced 30 Rs two time (while GPRS and airtel live was disabled). Despite my many effort they did refund money.