[Resolved]  TATA Indicom, Tata Photon Plus — Cheating Customers

Address:

Maharashtra

This is how Tata Indicom Photon plus is selling the product to the customers. They claim to have speed of 3.1 Mbps however in actual its giving a speed of not more than 20 to 24 KBps. On asking them they replied they have some issue and cant help until 30 Nov 2010.
[protected][protected][protected][protected][protected][protected]-----
BELOW ARE THE VARIOUS E MAILS ON THIS ISSUE. ITS A WASTE OF TIME AND MONEY. I AM SEEKING HELP IN THIS FORUM
[protected][protected][protected][protected][protected][protected]-----
Hello Sir,
My name is Subhra Das, and right now I am very disappointed by purchasing the Tata Indicom Photon + Broadband connection. Yestarday I purchased the connection and after activation I found the connection worst, infact slower than GPRS internet available over GSM mobile. I called the shoppe person from whom I purchased the device. He give me one stupid explanation saying that unless my documents gets submitted I would not get the broadband speed. Being not convinced with the answer I called you customer support 3 times every time I got the troubleshooting steps o[censored]ninstalling the photon software reinstall blah blah etc.
I am not getting a download speed more than 20 to 22 KBps over the connection. And if it is the case it would not definitely serve my purpose of accessing office mails through VPN. Selling the device saying it’s a 3.1 Mbps broadband and getting 22 KBps is really a shame.
The last person I have spoken to is Mr. Ranjit he claims to be supervisor. He informed me Tataindicom is currently facing issue regarding the slow speed. And this would get resolve within 30th Nov 2010. If this is the case the company should have displayed a public notice while selling the device. I could not afford to use the Photon + with such unacceptable speed unil 30th Nov 2010. I that case I need by money back ASAP. So as to switch to other service providers.
Regards,
Subhra S. Das
Photon number [protected]
My contact number [protected]
Location : Chandan nagar, Pune 411014
Complaint has been successfully registered.Please note the Complaint No : 198635 for future reference.
[protected][protected][protected][protected][protected][protected]--
Hello,
This is furthur comminication regarding the Complaint No : 198635. Yestarday your engineer visited my premises and himself found the Fhoton + not giving satisfactory speed. He has also mentioned that there is some network problem around Tata Fhoton and which would not resolve until Nov 30 2010. Your Engineer also has taken the print screen sent an email to his superior which I am unknown about. I cannot simply continue with such slow speed internet connection having knowing that Reliance datacard is giving much better speed at slightly more money, which is absolutely not a concern.
So this would be my request toy Tata Fhoton plus to refund my money fully as early possible before I take this matter any further.
Speed Test Result:
Download: 0.69 Mb/s
Upload: 0.30 Mb/s
PING: 469 ms
ISP: Tata Communication
Server Mumbai, DISTANCE <50mi

Complaint has been successfully registered.Please note the Complaint No : 199050 for future reference.


This is regarding my complaint number 199050. Someone from Tataindicom called me and he was too rude and talking in a manerless way to a customer. Inspite of the Engineer visit yestarday at my home that person is arguing with me and not accepting the fact that the connection is slow. This doesn’t surprise me. This is one more example of worst customer satisfaction and customer care in India. Service providers like you will make customer suffer in n number of ways. It’s a harrassment actually. Let me see you through legal formalities with your SLA and contracts. Its enough making customer fools.

This is the number from where the person was calling [protected]

PHONE Complaint has been successfully registered.Please note the Complaint No : 199128 for future reference.
EMAIL Complaint has been successfully registered.Please note the Complaint No : 199129 for future reference.