[Resolved]  TATA Indicom Wimax Broadband — Connection terminated without any communication

TATA Indicom Broadband communications — Poor Customer satisfaction

Hi,

I am almost 2 year old customer of TATA indicom broadband connection.
My internet is not working since 7th Aug 2009;
I logged a call on 10th Aug 2009;
and till date it is still and issue;

When i spoke to customer service, i got to know the call logged on 10th Aug (REF[protected]
has been closed by engineer saying my phone was engaged, such a pathetic reply.

I again opened a new call today(REF[protected] to make sure this grievance needs to have an end.

In all these days I spoke to following people:

Hamjad (Customer support walk-in office Pune)
James (TL field engineer)
Sanjay (Field engineer who visited my place and cable is not existing since then)
Gaurav (Customer service department On phone)

They all believe the cable charges (800 Rs.) has to be paid by me.


When I tried to find out what is wrong with the cable;
I saw the cable on 19th Aug 2009 morning when i left for office; after which Sanjay visited my home and could not locate the cable.
I found it has be deliberately been cut and removed on 19th Aug 2009, which cannot be done by anyone else apart from ICC cable guys(supposedly), as the door is locked to access other end of cable.Also the cable is Cut exactly near the switch(another building) and switch is 70 meters away from my building

For you ref, please find some photograph attached which might help the situation.
1. Switches on second building where my cable is connected.
2. First end of my cable cut near the switch
3. Other end of cable outside on terrace
it is a yellow color cable.

I hope to see some action from TATA BB communication side, as we customer cannot fight with ICC
cable.

ICC should take some responsibility towards cabling; they need to educate their field engineers working, as they have tried twice pulling cable from my balcony causing damage to the router where my cable was connected.

As a customer, I will not be paying the amount for Cable charges which is not removed by me.
I feel Tata broadband needs to find a solution for this.

As I have missed my office today for all these issues;
No response to this email might force me to escalate this matter to another level.

Thanking in anticipation.

Regards,

Suraj Makhija

Hi,
Am new customer to tata indicom communications ltd.I got the connection in the last month and i used tat for only 2 hrs.As soon as i went to office some one stolen the antenna.I gave a complaint to customer care abt this issue they told me to pay Rs7000/-.Am not at all ready to pay even a 1ruppee also.When i lost the antenna they didnt deducted the money so as soon as i came to know that the antenna was lost i can with draw the money and i can bounce the cheque or i can cancel it but i didnt do tat.Am giving value to the company and the company is not at all treating the customers in a proper way.They told that the antenna is my responsibility so for that i have to quit the job and i have to sit beside the antenna.Every day they are bugging me to pay the monthly bill.Without using it how come i can pay the bill.I gave a complaint to customer care as well to cancel the signal to the antenna.But still am getting messages to pay the bill.Am very vexed regarding this kind of bad service.The workers came they didnt asked me where to put it.One thing i can make it clear i raised a request for internet service and the company has to take care regarding that.One more thing is they are telling that the connection modem and antenna cost is Rs11000 and they are charging 2103/- how come it is profit for the company.This is not a social service and this not at all fare.Am not at all ready to pay even a 1ruppee also.THE SERVICE AND THE WAY THEY ARE SPEAKING TO THE CUSTOMERS IS NOT AT ALL FARE.This is the worst kind of service which i have never seen.pls take certain action regarding this.

TATA Indicom — TATA INDICOM WIMAX 2.0

Hi,

I got a TATA Wimax connection on 12th of June. It was working
fine till 28th of June...

suddenly from 29th of June, I was not able to connect...
I was thinking that it is due to some problem in N/W...i registered a complaint regarding the same on 30th of June...

today i.e 3rd July as it is weekend I tried to verify the problem.
I went up to the terrace and to my shock the antenna was not there...

I immediately called cc, further to my shock cc guy said that I should pay 7000/- + 7% taxes...

I asked the guy, why I should pay for that ?
he said that it is TATA's property and I'm responsible for that...

I asked him one simple question,
that box cannot be used by any other persons, only TATA can use that...

he was insisting me to pay it otherwise legal action would be taken...

I asked him to connect me to his supervisor..he then put me on hold for 30 mins and after that it is disconnected...

I thought I was the only person facing this probelm, until i visited some forums

many people are facing the same problem...

I asked the CC guy, if the box has value of 10k then they should have collected 10k upfront before installing

playing such cheap tricks will damage TATA's brand image...

now coming to the issue of paying 7k...

how am i responsible for this theft, do they mean that I should be sitting on the terrace to look after the equipment..

anyways now I'm in no mood to use the services...It is really a BAD experience...

thanks,
Gopi...

Dear Mr. Abhishek,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata broadband connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.