[Resolved]  Tata Photon Plus — Worst Customer Service and wrong billing

Address:

Maharashtra

I am Extremely displeased with the Customer Service of Tata Photon Plus.

PFB the Connection Details.
Tata Number: [protected]
Account Number:[protected]
Email Address: aanthony.[protected]@gmail.com
Alternate Number: [protected]
Date of activation – 13th July’10

I had taken a Tata Photon Plus connection recently through the Standard Chartered Bank customer special offer. I was promised by the sales executive who approached me with this offer stating that there would be a 20 GB free usage for 2 months. I received the device on 13th July’10 and got activated on the same day. Since I did not get any welcome calls I called the call center the next day and requested for details of my plan. The call center agent had given me the following information “July 13th to August 13th and August 13th to September 13th is the free period and I will be billed only if I exceed 20 GB. My first billing cycle starts from September 13th” Later I was disappointed to see a bill which has got generated
I raised a complaint with the call center agent -Complaint#[protected], promised that I would get a call back but till 28th July none of them had called me back. Now when I call the call center for updates on my complaint they inform me that it has been closed and they are not ready to give proper explanation. What type of customer service is this.? If the very 1st billing cycle is going to be of this status then what will be the condition of the future billing and the service.?

**MY GENUINE ADVICE TO ALL OUT THERE** BUY ANY CRAP EXCEPT TATA PHOTON PLUS. THEY JUST TRY TO CHEAT THE CUSTOMERS AND EARN MONEY.