[Resolved]  Tata Sky — I'm facing alot of problems with Tata sky

Before two years, I was viewing television through local cable network for 10 years. Services given by local cable operator were good. If any problem occurs, local cable operator repair the fault with 2 hours due to personal relation with him. Before two years, My father-in-law advised me to install tata sky for better video and audio quality.
I am having tata sky for last 2 years without any problems and I am happy with audio/video quality of tatasky. But since mornig of 9th august 2009, sunday I am not receiving tata sky services. My Subscriber id no is [protected].
Please help me to sort out the problems I'm facing with Tata sky which is described below.
.I'm getting a message "DVB SSU MMIV LOADER. New Software being downloaded, starting from 0%and upto 63% completed". If I keep waiting for update to finish it still show 0% completed which can reach upto 63 % and than restart from 0%? Software update mode is not completing to 100% . This action is repeating every now and then. I tried completely switch off the digicomp and switching on again. Still the same problem. I took help from tata sky helpline numbers with failure. I have also phoned customer care but fellow at customer care told me that he cannot do anything. He also told me that he is transfering phone to his senior but even after 12 minutes of silent gap nobody talked with me.
I have also registered complains with WO number; 1-[protected] and also WO number 1-[protected]. I have not watched TV for last one week from 9th august 2009 to 16th august 2009. Noone from tatasky came to my place during whole this week even with repeated request. Tatasky cannot rectify problem even after one week while similar problem can be rectified within two hours by local cable operator. In India all DTH service operators are bogus.
Now I have decided to discontinue Tata sky and also contacted local cable operator, so from tomorrow I can view television. Local cable operator solves problem in two hours but tatasky cannot solve even after one week. I wll never recommend any of my friends or relatives.
I will write my problem on various forum, blogs and social websites, in future no people will purchase DTH services, and also will not be fooled.
Overall Local cable operaor are cheaper than DTH and also their services are fast and good.
I have not received tata sky services from 9th august 2009 to 16th august 2009 for full one week. Then why tata sky charged more than 100 rupees from my subscription balance? First give services to customer. I am not happy with attitude of people of tata sky.