Tata Sky Complaints & Reviews

TATASKY has been ripping off subscribers of their money .Fifteen days ago I received a call from TATAsky representative about renewing a AMC contract which we have not done for last 3 yrs as it was not told before the TATA sky representative informed us if we dont renew the AMC we have to pay Rs 350 for all engineer visit, when we refuse to acknowledge the renewal , problems started with our set top box, and ultimately it konked off ,and when we calle dtheir call centre we been ask to pay rs.350 for engineer visit.We are unhappy with TATAsky services which have gone bad to worse now.Please let us know the future course of action .

Hi,
I got the New Tata Sky Installed at my home on 15 the Oct 2009 for Rs 5999/- by using the Credit Card for payment.As i knew that by making a Rs 5999/- using Credit Card the first month subscription was free.

Problem :
1>The Installation Engineer didn't give us the any Recharge Coupen .
2>After Installation every day i use to get the SMS asking me to recharge my account.
3>On 18-Oct-2009 i received a SMS that my account has been recharged by Rs 1000/-.I have no information who had recharged that as myself or none of my family member had done that.
4>On 19-Oct-09 the Tata sky started displaying that "You are not authorized" and was not able to view TataSky for 30 hrs.
5>On 19-Oct-09 i talked toTataSky Customer Care asking why i am not able to view TataSky at least for the month with paying any amount and who had recharged my account.Tata Sky representative:Ravinder
6>On 21-Oct-09 i came to know that my account is showing Rs -100 which means that Extra wire had been used while installation that is why they i need to pay Rs 100/- but at the time of installation no one not even Engineer told me that extra charges will be required to pay for wire.

My problem is that "One month subscription will be FREE, If the payment is made by using Credit Cards"
but still i a have asked to pay or recharge my account and wasn't able to view the TataSky and now they are asking me to pay for the wire.I am having pain using TataSky even before a week is over.

Please help me and try to resolve my problem so that i can use TataSky at least for a month.

Yours Sincerely,
Mahendra.

Name:Mahendra Raj
Mobile No.[protected].
Address:RZ-994-A GALI NO.23 S/F R/S FLAT NO, Tuglakabad Extn.
Shivam Apartment,
NEW DELHI 110019

THIS RELATES TO A PROBLEM WITH TATA SKY WHICH IS NOT WORKING FROM LAST MORE THAN ONE MONTH. THEY MAKE ME RECHARGE IT AGAIN AND AGAIN AND ARE NOT SIVING THE PROBLEM. I AM FOLLOWING UP THE PROBLEM FROM LAST ONE MONTH AND HAVE TALKED TO HUNDREDS OF CUSTOMER CARE TECHNICAL EXECUTIVES. STILL THEY DONT COME OR SEND ANYBODY TO SOLVE THE PROBLEM. I HAVE ALMOST WASTED MORE THAN 1000 RUPEES FOR RECHARGING AND 1000 RUPEES IN CALLING THEM AGAIN AND AGAIN. IT SEEMS THAT TATA TRAINS THEIR PEOPLE TO CHEAT CUSTOMERS.

IN A COUNTRY OF MORE THAN 100 CRORE PEOPLE IF THEY ARE SUCCESSFULL IN GETTING FREE 1000 RUPEES FROM EVEN 1 CRORE PEOPLE THEY EARN Rs. 1000 CRORES. THIS FRAUD I THINK TATA IS DOING TO PAY HIMSELF FOR THE LOSSES OF TATA NANO.

I purchased Tata sky one and half year back in bhilai chhatisgarh.Then I shifted to saifai , Etawah,UP . there I looked for tata sky dealer . I could not find any dealer near by. then I got tata sky hardware installed with the help of local people .It could not be installed propely and clear was not comming . I called tata sky custommer care. I was told that a tata service engineer will come to new address and check the problem and after that relocation charges of 350 will be deducted from account.But no tata sky engineer came and RS 350 was deducted from account.I have informed this problem to TATA SKY custommer care. but they are saying i[censored] do not pay 350 services will be discontinued

To,
Joint Advisor & Deputy Adviser (B & Consumer Affairs) 10 Oct 09
TRAI
Mahanagar Door Sanchar Bhawan
Jawahar Lal Nehru Marg
(Old Minto Road)
New Delhi – 110002
Fax –[protected], 23220364
From : ID NO [protected]
pawan nagpal
New Delhi-110021
Sub: PACKAGES: TATA SKY

Sir,

1. Last month I had purchased DTH connection of TATA SKY. As on today there are different players who offer DTH connection in market. Few of them being Airtel, Reliance, Videocon, Dish etc.
2. It is obvious that it is not possible to study and start comparing each company on merits/ demerits of product or quality or packages being offered. Seeing the market trend and Ad by celebrity Aamir Khan, I decided to buy TATA SKY. Also due to the fact, that it is a reputed company.
3. All said and done, the real issue which requires inquest is the various packages being offered by TAT SKY. The company is offering super value pack for Rs. 200 pm with 101 channels, out of which, there are 51 channels which nobody would like to watch. Company deception does not get over here, Company is offering super saver pack for Rs. 275 pm with 213 channels. As name specifies, this package should suffice all the requirements of consumers. But surprisingly, it is not so. In this package at the cost of Rs. 275 pm, there is no sports channel like Star Cricket, Ten Sports etc. and no lifestyle channels like Colors, Zoom etc.
4. Above examples clearly shows that TATA SKY is deceiving the innocent consumers. TATA expects Rs.45/- + Rs. 45/- i.e. Rs. 90 extra, over and above the super saver pack ( Rs 275pm) for popular channels to be show to consumers. On the contrary other DTH providers are offering much more popular channels at very economical rates. If so, is the case then let them not name the packages as super saver/ super value pack etc. Because I feel instead that these are not super saver, but super looter packages.
5. In view of above vide this letter, I request for the following:-
(a) Redesigning of entire packages with minimum cost by TATA SKY.
(b) Introduction of more number/ mixed channels in one package e.g. sports , lifestyle, movies, entertainment etc.
(c) Introduction o[censored]nder mentioned new channels immediately in existing packages.
(i) FOCUS TV - news and current affairs.
(ii) PRAGYA - spiritual/ lifestyle channel.
(iii) KATYIEN - spiritual channel.
6. In this regard, issue has been registered with national Consumer helpline No. 199773 dated 05 Sep 09.
Yours faithfully,





Copy to:-

a) Deptt of Ministry of Consumer Affairs
Food & Public Distribution
Krishi Bhawan
New Delhi – 110001
b) TATA SKY Ltd
PO Box No 2424
HEBBEL
BANGLORE- 560024

Dear sir,
I relocated my premises in the same city,and carried the complete kit to relocate.
1) Your SO CALLED SERVICE ENGINEERS couldn't even note the proper ADDRESS in the first place.
2) Over that their brought some meter and couldn't even adjust the DISH to the proper angle 90 degrees.AND WE FAMILY MEMBERS TOGETHER SET THE DISH AND GOT THE SIGNAL, I THINK WE ARE BETTER ENGINEERS.
3) Your call center so called AGENT, cant even speak ENGLISH AND OVER THAT said that you would provide us a new cable but your INEXPERIENCED so called ENGINEERS used the SA...ME OLD CABLE.perhaps, unfortunately there is a very very BIG communication gap between your so called CALL CENTER AGENTS.
4) Your charges are only Rs350, but up to now i have paid Rs900, kindly provide me a receipt.
5) Till now we have paid EXCESS CHARGES,please look into this COMPLAINT AND GET BACK TO US AS SOON AS POSSIBLE or we will have to SELECT SOME OTHER SKY NETWORK.

THANKING YOU FOR NOT SATISFYING YOUR CUSTOMERS.
HAPPY DEPAVAALI. YOURS UNFAITHFULLY,

I have purchased LG LCD TV from Saniya Distributors, Aurangabad under the scheme, where Spectramind Marckting Noida is suppose to deliver free DTH Tata sky connection.
I have sent all required documents to them, my form number is 394657.
It's now more then one month passed but still waiting for my DTH.
Spectramind has 30 telephone lines but no one picks up the phone always you will hear the same tape “All our customers’ executives are busy”

SUBSCRIPTION ID:[protected]

WE HAVE TAKEN TATASKY CONNECTION ON 26/08/09. THE REMOTE SUPPLIED ALONG WITH SETOF BOX WAS FAULTY. WITHIN A WEEK WE HAVE BEEN PROVIDED WITH ANOTHER REMOTE WHICH ALSO TURNS OUT TO BE FAULTY. NOW AFTER REPEATED COMPLAINTS WE HAVE BEEN TOLD THAT THERE IS NO NEW REMOTES FOR THEM TO REPLACE. ARE THEY GIVING ONLY FAULTY REMOTES WITH NEW CONNECTIONS ?

AFTER 5 DAYS ALSO I AM STILL WAITING FOR TATASKY ENGINEER TO SUPPLY ME NEW REMOTE.

I HAVE STARTED FEELING THAT I HAVE TAKEN A WRONG DECISION OF BUYING TATASKY, WITHIN A MONTH SOMUCH OF COMPLAINTS AND NOT AT ALL ATTENDED .

I WANT TO ADVISE PEOPLE WHO ARE GOING TO TAKE NEW CONNECTION FROM TATASKY PLS BE CAREFUL WHETHER U R SUPPLIED WITH PROPER REMOTE OR ELSE YOU WILL HAVE SETOF BOX WITHOUT REMOTE

Tata Sky, Dish TV, Big TV and all the other platforms do not have a single Islamic channel. Just check out the number of channel these companies provide. Be it Hinduism or Christianity.

What a shame it is being in a country like India where there are more than 20% muslim population.

Mahudaya pranam
main ek uljhan main phas gaya hoon maina TATA SKY ka EPRS SA PAIMENT bhaja laken costomer ko nahi mela mera no hain [protected]

my tata sky id is [protected].it got dead.my local distributer is no answering.i fullfill company sales necessety.i asked my nodel officer & area sales manager mr amit mittal.no one is reporting.pls give me a email id of northen head on y mail.
naresh goel
ekta trader
ferozepur cannt [protected]

I am having Tata sky connection with subscriber ID [protected], I added Sports platinum pack from registered mobile number. Now as I wan't to unsubscribe the pack I requested TATA sky customer care to drop the package. Customer care executive Mr Ankur, said straightaway that "TATA sky has not asked you to subscribe so we can't drop the package. Further as the package can't be dropped within one month of its subscription please pay for the month and wait." While I got a message on tata sky about subscription of this package I did not receive any such conditions along with it. I wasn't at all aware about such conditions.

Moreover there is no option to drop the channels or packages online which means we can add or change packages online but can't drop the packages. We have to call everytime we want to change something.

This is how Tata sky is abusing the customers.

I hope someone will come to the rescue and make necessary ammendments in the "conditions" of dropping channels on Tata sky.

My contact details are:
Pravin BHaise
[protected]
New Delhi

TATA SKY STOPPED ZEE GUJARATI FROM MY ANNUAL PACAGE WITHOUT ANY INTIMATION.

I've been registered in NDND directory (NDNC/1348 Dated[protected] & I have received a confirmation SMS also that my mobile number have been registered. But still the telemarketing calls from TATA SKY+ daily. I have also complaint it to my Service provider (MTS) but they can also not help me in this matter.

I have send my complaint daily from a month but the SMS cannot be stopped by the TATA SKY+.
Suggest me what can i do.

Hello,

My Tata Sky Subscriber ID is [protected] and i have no signal for a week. I have been calling Tata sky almost 4-5 times a day and yet my problem is not solved. First it took 4 days for the engineer to come home and check the problem. He fixes the problem and after some time - again the problem is back. When you call them again they say, "now we are out and we have other complains so i will come tomorrow" that means we are without Tata sky for a day. They have changed the box and even then we have a problem. This is so frustrating. Hope there is someone who will listen to consumers. This is a very bad and pathetic service for a huge company like Tata. Who is just interested in sales and no service

Regards
Sachin

I wanted to remove sports gold pack and add espn-star pack, but on the website there is no option for removal of packages. Apparently, they just want us to add packages and milk more money out o[censored]s.
Moreover, the search feature on tatasky website is utterly useless, and I finally had to 'google' my concern to find in other forums that a package can only be removed by calling up there call centre.

Sir, I am regular customer of tata sky from last two years. i am inquireing for following channels which are not included in any pacage of tata sky--- Sam tv, zee talkies, zee 24 hours, ibn lokmat.My tata sky ID is [protected].

When I tried to send SMS on my RMNR [protected] to 5633 a
message "ADD BBEN" I
get a message "Invalid format.Please send SMS again".

Please advise me how to
add BBC Entertainment channel to my package.I
followed
same procedure as advised to add Star Cricket.
My Customer ID is:[protected].

B.Srinivasan

Hello,

I got TataSky subscription on 22/8/2009. I have been very happy with their service so far. But the following evnts has left a bad taste in the mouth.

1. On 21/8/2009 I called the Tatasky Call center and requested for new service.
2. Call support personnel asked me which package I am interested in.
3. As I had done extensive research before calling them, I told them that I would like to go for "Annual Mega Pack".
4. I was told that there's a one month free subscription and I can take the annual package after one month. But for Sports Channels I have to pay extra(as that free package doesn't include any sports channel).
5. I paid extra bucks for sports channel on 24/08/2009.
6. Please note that no one mentioned that the price for the annual pack is inreasing and no one told me that I will have to pay the new price if the price changes in that one month.
7. Just after one week(31/8/2009) I got a shock when in one of the forums it was mentioned that the price for the annual pack was increased by 500 Rs.
8. I called up help desk again and told them that it's a clear case of misinformation from their side. Ans requested them to allow me to get into annual package at 5000 pa.(old price).
9. it was outrigthly rejected saying it's my misunderstanding.(not sure how they can claim their customores are !! )
10. I was asked to send a mail to [protected]@tatasky.com.
11. I sent a mail on 3/9/2009. I got a automated response withing minutes saying the issue would be answered in 24 hours!!..(Service Request Reference Number: 1-[protected])
12. It's been 5 days now and after 1 more follow up mail I have got no response from them.

Could any on help me escalating this issue? Or are we getting cheated in the name of Tata which we trust blindly?

Thanking you.

Dear Sir / Madam

As a regular practice i had asked the dealer to recharge my account no [protected] with a topup of Rs. 300/- on the 20th of August 09.
Inspite of waiting for a long time of 4 hrs my service was not started, I made enquires and was told that the status at the dealer end was activated successful, but at the Tatasky end it was showing unsuccessful.
since the dealer had given the printout of the successful recharge , there is no way i can blame him for it.
I had registered 2 complains on 21st august ag. no. 1-[protected] and again reregistered the complain on 26th of August ag. no. 1-[protected].
Till date on many enquires made with the helpline nos, they are pushing the blame on the dealer when I am dead sure the money is pocketed by Tatasky. as i have proof enough for this.
My request is to get the refund of the said amount alongwith penalty as applicable from day one of default.