Tata Sky — non credit of amount | |
I own a TATA SKY connection with consumer id number [protected] registered in my own name. I ahd made an online recharge for Rs 600/ on 26 Dec 2009 through the web portal of TATA SKY through net banking in ICICI account[protected] which is also in my name. The message of a successful transaction was displayed with transaction number from ICICI Bank as MICI [protected]. The amount was debited from my account even. However, the same has not been reflected by TATA SKY till date and i have had to call and waste about Rs[protected] on their helpline numbers which are half the time playing recorded voices. ICICI has washed its hands off saying that the transaction is successful. However TATA SKY also does not accept the transaction. I ahve made numerous calls and also mailed to both agenciews to solve this issue, however, both are blaming each other. I intend taking legal action and sue both for the harrassment. Kindly advise. Sandeep Was this information helpful? | |
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Hi. Sandeep Chanana,
As per you recharge of Rs 600/ on 26 Dec 2009 you have also received an approval for the same. In seldon cases ever will your amount be debited along with you receving an acknowledgement message that will say processed a successful transaction. Since you have a transaction no. it will be of great help to hold evidence of payment. What was the recharge for/ package? did action take place for the amount you have recharged since it must have been activated but not reflected in your subscriber id countercheck. The intial stage of each and every cuatomercare is directed to IVR. Major problem arises if you do not receive what you have recharged for. The customer care should help you out with the details of your account. The amount has been debited from your account bank transaction details too can help you bring out the area of expense.
As per you recharge of Rs 600/ on 26 Dec 2009 you have also received an approval for the same. In seldon cases ever will your amount be debited along with you receving an acknowledgement message that will say processed a successful transaction. Since you have a transaction no. it will be of great help to hold evidence of payment. What was the recharge for/ package? did action take place for the amount you have recharged since it must have been activated but not reflected in your subscriber id countercheck. The intial stage of each and every cuatomercare is directed to IVR. Major problem arises if you do not receive what you have recharged for. The customer care should help you out with the details of your account. The amount has been debited from your account bank transaction details too can help you bring out the area of expense.
I wish to convert my old pack into economy pack. my subscriber id is [protected]
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TATA SKY / ICICI BANK — NON CREDIT OF ACCOUNT
I own a TATA SKY connection with consumer id number [protected] registered in my own name.I ahd made an online recharge for Rs 600/ on 26 Dec 2009 through the web portal of TATA SKY through net banking in ICICI account[protected] which is also in my name.
The message of a successful transaction was displayed with transaction number from ICICI Bank as MICI [protected].
The amount was debited from my account even.
However, the same has not been reflected by TATA SKY till date and i have had to call and waste about Rs[protected] on their helpline numbers which are half the time playing recorded voices.
ICICI has washed its hands off saying that the transaction is successful.
However TATA SKY also does not accept the transaction.
I ahve made numerous calls and also mailed to both agenciews to solve this issue, however, both are blaming each other.
I intend taking legal action and sue both for the harrassment.
Kindly advise.
Sandeep