[Resolved]  Tata Sky — My connection is black listed

TATASKY is possibly among the worst service providers in the country. Firstly, they cheat on channels providing only a few worthwhile channels for Rs 300. The rest are all free and regional channels. Everything has become paid.

Secondly, if your connection gets deactivated, it takes ages from them to activate it. I renewed my subscribtion yesterday (Sunday) at 6.00 PM. My Account in TATASKY.com shows the validation and also the validity period calculated from Sunday. The fact is that my TV is not receiving any signal because it says "please recharge your account".

The Call Centre is useless. There is possibly one or two desks only in a Call Centre attending to TATASKY and you end up wasting huge time and effort trying to call them.

TATASKY is a big blot on the TATA name and TATA should either improve their service or remove their name from this business effort.

I 100 percent agree. very painful to deal with them . No services infact .

My experiences with Tata Sky are PATHETIC. I read in one publication about Mr. Vikram Kaushik talking about setting a Gold Standard of customer experience. I am describing my experience here. Do please give a thought if this is worthy of being called Gold Standard.

I got Tata Sky installed last month. The strength of signal and quality of signal leaves a lot to be desired. The in-built system test shows signal strength around 60% and Signal Quality around 50%.

Within a few days, the signal failed on one of the out puts (The Set Top box has 2 outputs - RF and RCA).

My repeated efforts to call Tata Sky Help Desk have resulted in naught. The Toll free number advertised on the Manual and Web Pages never get through. I took the chance of calling the Hyderabad No. on STD and each time was put on hold for over 30 to 40 minutes. The help-desk refused to take a customer complaint and insisted that they will pass the call to technical team. However in the same breath they said each time that the lines are busy and I got to wait. The wait each time was so long that I had no option but disconnect.

The Tata Sky web-site is completely un-stable and crashes each time I want to register a complaint irrespective of the type of connection I am using. Perhaps it is by design.

I called the dealer who sold me the connection and he mentioned that he faces similar issues while trying to reach Tata Sky. The dealer mentioned that they do not know any one in Tata Sky and deal only with the distributor.

Finally one of the franchisees/dealers’ technicians visited my house last week and brought a box as replacement. The box they brought was not functional too and they called their office only to figure out that they may not have replacement boxes till this weekend. Over the weekend another set of people came and went back as they did not have Power Supply to connect the replacement box. (My original box came with in-build power supply whereas the replacement boxes do not have one). They tried using an old Laptop Power Adpater to connect the box which I refused to accept.

I called the cable guy and re-activated my cable connection……..

I kept visiting all Tata Group sites and to my dismay could not find any mail ID which reaches a person of authority in Tata Sky. Actually Tata Sky is not listed under the “contacts” section of the page. Even the mail ID "[protected]@tata.com" listed as the Tata Sons contact bounced back as non-existent ID.

I am sure this is not in line with the culture of Tata Group. However, being completely in-accessible to customers is even worse for an organization.

I wonder what to do and who to write to. Can anyone provide me Vikram Kaushik's mail ID? Or should I go to consumer Forum? Please advise...

THESE GUYS ARE HIGHWAY ROBBERS, THEY HAVE THE MONEY IN ADVANCE AND CAN RESORT TO ANYTHING, I AM WAITING FOR BSNL TO START VOIP SO THAT I CAN LEAVE THESE CHEATERS AND GET BACK TO SOME DECENT PEOPLE, HOPE BSNL REPEATS IN VOIP WHT THEY HAVE ACHIVED IN BROADBAND

I guess I am one of the rare 'customers' who has started having problems with Tata Sky without even using their service!

I purchased a Tata Sky set top box last week (28th Aug 2008) for INR[protected] plus 1000 towards installation) and the call center executive said it would take them 4 working days to courier the set top box.

I received the box on Tuesday and on calling Tata Sky to schedule the installation for Thursday since Wednesday was Ganesh Chathurthi. Thursday came and went.. no engineer turned up for installation despite the call center 'guaranteeing' the installation the same day. BTW, it was the Engineer who guaranteed that he would be at my residence at 5.30 PM

Friday (today) came and went.. and the call center did not even have the courtesy to apologise for not turning up on Thursday. I had to call Tata Sky and despite my several calls during the day and being put on hold for atleast 10 mins each time, the engineer did not turn up.

And today when I asked them to cancel the subscription, these call center coolies had the audacity to put the blame on to me stating that i had agreed to schedule the installation for Saturday (tomorrow)!

As my teacher told me, companies drive customers away by making them "Kashtumers"; Kashtam in Tamil means pain!

If Vikram Kaushik of Tata Sky or any top management employee of Tata Sky feel you deserve these fat pay packets and salaries... know one thing, it is the customer who pays your salaries and be grateful to them. Most customers dont expect 5 star service.. but a basic respect for purchasing your product and addressing their concerns.

One thing can be rest assured... I WILL NEVER HEREON RECOMMEND TATA SKY TO ANYONE ELSE.. I WILL RIDICULE THE COMPANY AS AND WHEN I GET OPPORTUNITIES!. You guys are a shame... I just cant understand how you people are able to sleep at night by giving middle class salaried people a harrowing time

Regds
Lakshmikant
Hyderabad

I am having 3 connection of Tata Sky under subscription id [protected].
Recently i had taken up a new connection
I noticed that while the installation of the same, your executives had charged me Rs. 200 for extra wire, even after charging Rs. 500 as installation charges whereas the distance of the new connection is less than the existing ones.
Then why should i be charged extra? I was not even informed of the extra money to be charges. They just debited my account.

This is a matter of great concern to me as a customer

I request you to kindly reverse the charges of the same and oblige as soon as possible.

Thanking you,
Vaibhav Aggarwal
+[protected]

i have subscribed a Tatasky connection three months back. now it shows an error message "The tatasky digicard is not aurthorised". Can anyone help and advise me.

Generally i get my issues solved easily by their customer care.. however u may also try leavin a complaint onlin via my tatasky account.. hey will revert to u within 24 hrs..

Tata Sky is simply making false claims and doesn't keep any of it's promises. I purchased the entire package online on the 15th of July 2009 (STB + installation + 1 month free subscription - Super Saver package) and the installation guys came in 2 days later to install the DTH system. I additionally paid the engineer Rs. 200 (Rs. 100 for the cabling + Rs. 45 for Lifestyle Gold package + balance towards my account). Since 19th July there is no signal and I have a message that my card is UNAUTHORISED and that I need to recharge it.

I have called the customer care (which is useless - they have a bunch of hopeless there). Also registered online complains in the My Tata Sky section and even called the local person from where the engineer was based, but there is no action and no one knows what is going on. This is ridiculous!!! I am really regretting purchasing Tata Sky and will take this up with the company as they are my clients. But my advice to anyone considering DTH - stick to your local cable operator (at least they are service oriented!)

I am having 4 connection of Tata Sky under subscription No. [protected]. I had registered for an online account activation, but the link which I got in my Email, does not work. So, from where and how can i activate my account.

Sanjay Agarwal
Email ;- ag.[protected]@yahoo.com

tata sky is the worst service i have ever been through.It is most useless (only the thing is how to "EXTRACT MONEY FROM ITS CUSTOMERS " by introducing various tempting offers which they fail to supply (its useless nd this site is disgusting)...its like as a proverb goes in hindi
"Oounchi dukan phiki pakwan"...!!!
"high on name low on service"!!!
nd yes customers care people are totally nd nincompoop!!!(a bunch o[censored]seless people):(
"MONEY, MONEY, MONEY DIRTY ROTTEN SCROUNDRELS"!!!
"""""'sick of it yuck it sucks!!!""""

I dont know why the tatasky service has been worst. Because i have an tataskybox with oneyear warranty, ie warranty for one year including box plus cables. but now they are charging the cables even in warranty period. now the reputataion of tatasky is very frustrated to customer.the brand refers quality.

Another major problem is migrating mpeg4 box. now box shows error2 for sometimes after that box works after that same error 2 problem.please rectify that.

Another major problem is migrating mpeg4 box. now box shows error2 for sometimes after that box works after that same error 2 problem.please rectify that.

but i agree with customercare services and also the tecnician, especially installers are very quick and they are solving problems. very heartful thanks to dish installers who are been silent heroes.

Tata Sky — no channel showing after recharge

Sir my id no [protected] ...pls check my id and solve my problem. My id balance above 300/- but no channels available that id

Tata Sky — no signal since 10 days

hii sir, I am using Tata sky. There is no signal since 10 days. I have complained them and they have sent an sms saying that we will sent a technician as soon as possible but no calls or Nobody comes. My mobile no is [protected]

Tata Sky — not getting signals

i didnt get signal from sunday 05April 2015 i complaint on the same day tata sky send amessage that my problem will be solved soon. i dont know what is the meaning of soon. after 72 hrs there is no proper reply.the service is worst.

signals not being received properly very bad reception

Though THERE HAS BEEN REPEATED TELECAST ASKING SUBSCRIBER TO REGISTER WITH MISSED CALL TO [protected] THERE HAS BEEN NO ACTION.NOT ABLE TO SEE ANY PROGRAM PROPERLY. VENKATADAS SUBSCRIBER ID [protected]

No signal issue for last 15 days

I am getting no signal issue for last 15 days. I tried to reach customer care, but no response from any one.

package

we use to recharge for351, we use to get bonus plus one month validity.But know we are not getting the validity, i would like to know my package.

i paid 6month pack geting only 2 regional nd few other .

sir i paid for 6month south regional pack but i m getting only few of kannada channals total 2 regional and 3 to 4 some other chanals kannada they are not clear, my id [protected] please give some of hindi as u r costemer care madam told.