Tata Sky — False commitment and made after several follow ups

krzzynick

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I have booked a Tata DTH on 13-Jun-13 and was promised to have the installation done in 24 hrs which was not done. i called them to check as to when the intallation will be done and spoke to their representative Ritu on 18-Jun-13 she promised taht i will get a call from thier installation team(Back office Team) in 24 hours which i did not get so i called back after 3 hrs and spoke to Rehman - Ref call number 1-[protected] and again i faced the same isssue so once again i had to call up that is on 19-Jun-13 and sopke to Mohmamed Akbar who transfered the line to his senior Prakshit who promised me that the installation will be done and not to be suprised this time again it was not done. so coming back to square one i had to invest my valuable time and money to make the call and fined out what is wrong spoke to Gurudev and then Reshma and right now i m still holding the call since past 20 minutes waiting for this senior guy Mangesh to get back to me and let me know as to when the installation is going to be done...

Now all i can do is wait.. Is there any other option?????

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Comments

jaichaitali

TATA SKY DTH — Installation not done

Purchase of setup boxes/connection for 2 TV sets with grand pack-annual base @Rs.5273.00 had been done through Mr.Sanchit fron Tata Sky Chandigarh office on 06-11-10.

6 days have passed.

In spite repeated calls to your call centre, no one had called, and nothing had been delivered/installed/activated.

Complaint No.of :
08-11-10 is 1-[protected]
11-11-10 is 1-[protected]

As purchase has been done through credit card, I do not have choice to cancel my order.

I was really not expecting this pathetic service. Why you are ruining name of TATA.

Every time I call your call centre, they just assure that I will get call within 2 hours and installation will take place same day but everything in air.

Request to please install and active today itself.

Regards,

Sanjay Gupta

195, Third Floor,

Ram Vihar

Delhi-110092

Mobile: [protected]

Landline:[protected]

ID No.[protected]

adas089

from Mumbai, Maharashtra

Tata Sky DTH payment — Payment deducted but my tata sky account not activated

My account has been debited on account of tata sky payment of Rs 350 on 28th April 2011. But actually the tata sky has not been recharged yet..............
Kindly refund the money
Details are:
28 Apr 2011 CCA11DBMR452-Avenues India Ltd[protected] Apr 2011 350.00

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will check the status of installation and expedite action. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and send an installer to set up your connection asap.