Tata Sky Complaints & Reviews

I have subscribed to TATA SKY DTH connection and i have brought to their attention about adding SHALOM TV and other christian channels many times but they have failed to take up my request. kindly help us . All other DTH connections do have all christian channels.

Myself Jugal Barik consumer of Tatasky id [protected] having a strong complaint about the services of your setup box. I change setup box on 17th June 2012 and the next month only it was replaced on 19th July 2012. In this year 12th February 2013 again my setup box replaced. I complaint again yesterday 13th June 2013 regarding the same. the service engineer came checked/verified and found the complaint is critical. the setup box not responding properly. The main menu automatically open between every 2-3 minutes.

Tatasky every time asking for money Rs.500/- while changing of setup box.
Kindly look into this matter and solve this problem


Regards

Jugal

The biggest mistake of my life is to trust Tatasky and taking it's connection.
I strongly believe that Tata group has become a corrupted company where one can find only sycophants.

I am not getting tatasky connectivity for the last 5 days and have called Customer Care 25-30 times.
Everytime I call,they say that an Engineer will be arranged at the earliest which never happens.
Can't understand that in the last 5 days,Tatasky failed to arrange someone.The excuses are different all the time when I called up.
Every time only assurance is given that the Engineer will reach in next half an hour or 1 hour or in next 15 minutes.
But noone turns up.5days are wasted including Saturdays & Sundays.I wonder hoe much do Tatasky lie to customers.

Again when I calls,my call is being transferred to so called Managers but no action takes place. My query remains the same.
The only thing which is common in all the calls is "Sorry".I don't need any apologises from the company who don't keep there words and is a LIAR.

I am paying fOr the servies of Tatasky without utilising the facilities. What a great way of making money.
Seems a big money is being made in this manner from all the customers.
Tatasky is a FRAUD who finds different ways to make big money by unethical ways.

Moreover I am being assured that I will be getting a call from the Senior Manager but in all the 20-25 calls,it wasn't made.
I have wasted my hard earned money in calling Customer care and taking connection of Tatasky.
Even I am charged for the last 5 days for which I didn't utilised the services.
A lot of time has been wasted all final result is nothing.
And Who will pay for the call charges of my mobile which acconted to 9-10 hours. Can someone answer ??????

Truly speaking, Tatasky has failed in every department to deliver the quality services and is the worst.
Even the local TV operators are far better than Tatasky services.


Is this the TATA brand or a fraudulent company. All the good name earned by Mr.Ratan Tata is being brought down by the worst services.
Is there any gentle person in TATA Group of companies to take the responsibility and resolve a customer query or the TATA group has also got corrupted.

I will like to rate the Tatasky on the following parameters

Quality of Service 0/100
Quality of Assurance 0/100
Trustworthyness 0/100
Capability to resolve issue 0/100
Keeping Customer promises 0/100

What a pathetic services by Tatasky...
Tag line must be changed to .. Get Tatasky...Hell is here !!!

Comparatively, services of Bharti Airtel DTH services are too good from Tatasky DTH.
I believe Tatasky shall learn some etiquettes how to get better in all field.

As a responsible citizen, I have put my words.

Jai Hind !

Respected Sir,
My name is Murali and my Tatasky id is [protected]. I shifted from Kangra to Chamba the date on 27th May 2013. I complained to tatasky for making a dish installation. But they went 1st June 2013. That day they told me LNB is not ok, you have to replace.Then I replaced through them that day and i paid 170 Rs. But 2nd June 2013 Receiver is showing Error 2, then again i called tatasky customer service of[protected] this no. they said tomorrow will come to your home for servicing. But not came, again i called, they said tomorrow. But till not yet came and i am very upset and i am facing big hectic for choosing this tatasky and my money also loss. Because i recharged 1st June 2013. This is my problems.

Sir,
Yesterday i.e[protected] i recieved a call on my RMN that today is the special offer that i can upgrade to TATASKY HD in just 1800Rs. so i asked her that i will think and tell then she spoke lie to me that today is the last date of the offer and in which she told me that i can watch HD channels after paying just 1800 . so i agreed and let installed HD box. now today morning when i started the box i was unable to watch HD channels and i called the customer care around 10.30 to 11.00. there a girl picked up i didn't remember the name she told me that i have only 263 Rs. short in my account in order to active Mega HD pack in my account and so i readily agreed and Recharged Rs.300 and then i called the call center he told me that i need more 1800 Rs. to active HD channels so i was little angry with him and told him to write complaint accordingly. then at sharp 19:48 i got call from your complaint cell to ask me about my complaint.so i asked his name first(due to previous experience) he replied with NAVEEN so i noted down his name for record so after discussion of whole matter with him he described me my whole plan and then told me to recharge 800 Rs. in my account to get subscribed to Mega HD package so i confirmed in for 4 times with him and then he also confirmed that no further recharge will be needed. so i agreed and agai recharged of 800 and then i called the call center they told me that still 864 Rs. are required to Recharge more.. so do tatasky believe in any commitments????? u can see all the log details in your data. and u can hear the recorded calls. Now after taking this much confirmation i am not going to recharge any more and i want my pack to be started. or else i will go to consumer court.. i want reply urgently and to start my HD package. u can hear all the recordings for your reference.. now naveen should pay for remaining amount or tatasky now i want my pack active. after such commitment u cant go backwards.! and last question is this tatasky the name of TATA which only works on commitment?? i can't see any tata thing int tatasky..!! :/

Regards
Rohit Shah

Dear Sir

Tata sky engineer has relocated our dish before 3 month and since then it has been continuously encountering a problem of no signal. We are fed up now to send a ticket and calling Tata Sky. Last week their engineer came and told me that there is false relocated dish and cannot be solved until it fixed at another location. Now they have charged visit charges for it and also they are asking us to pay relocation charges.

My concern is since it is their problem, why customer should pay it for re-work ? In fact my account should be credited from first relocation time because since then I have recharged my account and it was no signal continuously and they could not pay an attention.

Kindly help us. Thanking you in advance.

Best Regards,

Kiran

I hope I would not have written this email, to my favorite company who always so friendly for the customer.

I am using TATA sky from long time at my home town and also suggested to my friends, but Sorry to say this time my experience was worst in my life time.

I have transferred from Delhi to Mumbai and I have asked TATA SKY to relocate my standard installation to Mumbai; with my past experience I have bought a HD multiple connections from your customer care center;

1. Your installer was not quick this time and they came almost 8 hours late from schedule time.
2. I have asked for add on connection but they have come up with upgrade option and again I need to call you customer care center and requested them to inform local dealer for add on.
3. Any how my both TV was working after many calls but - they have left with wrong impression – My Dish has only one connection and my HD connection has been given by them from other already install dish ( I dint know about this till I got my issue no 4)
4. On Last Saturday evening 7PM my HD connection was not getting any single – I have checked almost all details and when I went upto 8th floor roof came to know that my dish has one line only and another line which was going to my HD box has been now used for any one else TATA sky connection and my line was disconnected.
5. I have called and register the complaint at your help line number
6. Next day around 1.30 post 2 hours of schedule time – one person came from tata sky took 30 min and he told me your need to relocate your connection- am I mad or what -my dish and my TV location is at same location – why do I relocate.
7. Again I spoke to local deal – Number given by Akram to me – I have called and they informed that it will be done by us at free of cost before 4 PM
8. Again I have called at 4PM and the reply was 6PM
9. No call pick up post 6PM
10. Today again I called but they said 1 Hour and post that also no reply
11. Now they are informing me that there is no request came from customer care.
12. I have also called last night –but no call back from your office
13. Today again I called to your customer care and they have launched the request and it will take next 24 hours.

I do not have Tata Sky signal since last 4 days. I am unable to post a series of messages (SMS's from there customer cell) to demonstrate the pathetic customer service but here is a mail, which I was forced to write today to there nodal officer. I won't be surprised if I do not receive or receive unsatisfactory answers after this too. Here is the mail and will update this:

[protected]@tatasky.com

Hi,

The following is the time line of my tortorous interaction with Tata Sky customer service:
I lost my Tata Sky signals on Saturday (25/05/2013) afternoon and raised a complaint to have that addressed on that same day.
Till Monday morning, no one called or visited to resolve the problem - inspire of multiple reminders to the call center.
After multiple messages for change of work-order number and reschedule notices on when someone will visit my premises, someone finally showed up towards the end of the day and after a few running arounds in-&-out of my place, left un-announced and without the problem fixed.
On Tuesday morning I was informed over phone that there was a cable problem and all subscribed apartments in my complex where in trouble. This has now been fixed and I verified that some channels had started coming. I said thanks and they closed the complaint almost immediately.
It just took me an hour of surfing to realize that the signal has only been partially restored. Most of the channels (almost 65%, including all the kids channel's), which I was subscribed for were not receiving any signal.
Raised the complaint again and finally someone visited in evening, only to play around and left with a promise to return on Wednesday morning. By the time he left, I was back to where I started from - NO SIGNAL FOR ANY CHANNELS.
Wednesday morning, no one visited even after 2 hrs of scheduled time and then after a reminder call - the complaint was closed as RESOLVED.
I have again broke my head, to reopen the complaint - WOULD THIS EVER BE RESOLVED GENUINELY???
Besides this, talking to your Customer Call Centre is good enough to get a person sick with hypertension. You guys are a classic lesson on how pathetic could customer service be. A snapshot of your pathetic service:
In-spite of recognizing my name from my cell number - your DUMB executives or your redressal system has no sense to first try to find why a customer is calling? Everytime I called, I had to narrate my agony to each executive and that kept increasing with every passing data and number of calls.
The only objective which your customer care executives are concerned about is maintaining their 24hrs SLA. And a clever way of doing it is to close the previous work-order and open a new every other day. Ever heard of putting your customer first??? Sounds alien? - I am not surprised.
The worst part, they close your complaint without confirming if the issue has been resolved or has been completely redressed. Again - the performance and SLA of your executives and process is more important - so in the last 5 days, my issue has been closed at least thrice.
When your executives say sorry, we understand the trouble - trust me thats so stale, I feel like puking at them. Dishonest and unappreciative apologies taste like that only. After that its a standard reply that someone will call and / or visit in 2hrs. We have heard it so many times and glad to report that those words have never been honored (not once). So when someone apologies and says that 2 hr again - I am left with no other feeling but a feeling of having wasted my time with another disgusting, dishonest and uncaring Tata Sky person.

I am hooked to you guys because of an advance payment but if you or anyone else responsible has any sense of regret or a desire to make things right - plz fix my problem or help free me from the torture of dealing with TATA SKY.

Abhishek

My Subscriber ID is [protected]. I have a multi TV connection with TATASKY. 2 days ago, I noticed that my set top box was not working. There was probably a problem with the wire which connected the set top box with the plug point as it started a little late and was receiving signals without any problem. I lodged a complaint today -18th May 2013 with TATA sky associate in Hyderabad. The complaint number is 1-[protected]. The complaint was registered but there was on information given to us regarding the procedures if the set top box was not working. The installer came with a box and said that he has no authority to open the box and he has to send it to the company for getting it repaired. We thought that it would take a while and it would come back to us with minimal service charges. We handed it over to him. He said that he had a box which was serviced already and he would replace our box with the used one. He also said that we would be charged a service fee of 150/- and 225/- for the new box. It is only fair that the same box be returned to us after servicing for a nominal service fee like 100/- and TATASKY to provide an alternative box till that time. After all we are paying a good amount for the services. This is nothing but fleecing customers. Also we were told that the guarantee on the used box that replaced our set top box was only for 90 days. Since the seal of the used box provided to us is already open (as it was a serviced one ) , they would not replace it the next time after the warranty period. So if there is something wrong with the box, we would be charged for a new box. This is unacceptable. Tata Sky needs to make changes to stop this fleecing. We should either get the old box after servicing or get a brand new one for minimal charges.Please take care of this issue

Tata Sky gives free installation services after shifting the home, i have shifted one month ago to my new house, i have filed complaint & i have talked to the customer care for installation of my set up box but they are not responding to the complaints. We are talking to the customer care daily and they are saying that our complaint is in process we will give you the answer quickly but one month gone no progress at all. I have bought annually subscription & my three months are remaining. My TV is off due to no installation of set up box then to they are reducing the balance from my tata sky account. I want quick installation or my money back.

I purchased TataSky HD+ connection in Mar'13. At the time of purchase, they had an offer of 4 showcase movies. Now they say that the offer was not there and as per their current offer it is 2 showcase movies. They have refused to honour the offer that was there at the time of purchase of the connection. So much for building trust. Truly a blackmark to the Tata Brand.

trying to remove the add-on channels since last six monhs either telephonically or online. It is done on request but, after a week o so they automatically ad the services and charge or the whole month without my request. On enquiry, their representative says, that they received call from my rmn. There is no request made from my side.

Sub ID [protected]

I had purchased TataSky HD on 11 April 2013. Since then i am facing the problem of pixeled viewing frequently while watching HD channels. It shows up every 3 to five minutes.

I called for complaining and the concern person Mr. Kailash says that the engineer will visit and do the needful. I asked what if the HD box is not in working properly.
He said it will be replaced with a refurbished one. I ask if your product is faulty within 10 days of installation and you will replace with refurbished piece, how is that possible.He said its company policy.

That means there is no use of buying New HD since they do not give Warranty. I am stuck with the Tatasky service since we have four connections. And this is the second time i am facing problem.

Hope the management solves the problem.

The service engineer visited and said the machine is faulty and needs to be replaced. I told him if they are giving me brand new piece then come or please take the faulty Set top box and refund me the money.

Till date no answer from Tatasky.

I would request Tatasky to take the necessary action to protect their clients problems.

Rajiv
[protected]

Sir,

I have subscribed for TATASKY with standard set-up box (Package Grand Sports WITH one month free) through M/s Unisyn Enterprises, Hyderabad who is a authorized dealer of Tata Sky and marketed by M/s appco Marketing (India) Pvt Ltd and the Tata Sky executive Mr. D. Srikanth, (ID No. HYTD[protected],Mobile No. [protected] Hyderabad) to whom a cheque for Rs. 1890/- dt. 2-4-2013 was given in favour of M/s Unisyn Enterprises, Hyderabad and the same was cleared on[protected]. I was told by the executive that installation would be done within 7 days on honoring of my given cheque.

According to their promise for getting connection IT should be done on or before[protected]. But they have not fulfilled their promise.

Mean while I have purchased a Smart 3D LED HDMI TV on [protected] for better viewing experience, assuming that I would get Tata Sky services soon and after a day on[protected], I called the same above said Tata Sky Executive and asked him to modify my earlier subscription from Tata Sky with Standard setup box to TATASKY+Full HD for which i have issued a cheque in favour of M/s Unisyn Enterprises, Hyderabad for Rs. 4540/- dt.[protected] as the total cost of the subscription for Tata Sky + Full Hd with HD PVR is Rs. 6530/- and the same cheque was credited to their a/c on[protected]. While accepting my modified subscription the executive had promised me that the installation would be done within 3 to 5 working days.

I waited for 5 working days on clearing my second time issued cheque of Rs. 4540/- (Totally Rs. 6430/- = Rs. 1890+Rs. 4530/- ) and I have contacted all the above concerned many a times about my Full HD installation. In response I was informed that job is under process and it will take more 2 or 3 days of time. Finally, I have requested them if they are not able to provide installation in a given of time, my remitted amount should be returned immediately. On saying this They have processed my earlier subscription i.e., TATASKY with standard set-up box and sent work order to their dealer near by my home. In turn the dealer contacted me for installation. But I refused him as he brought to me TATASKY with standard set-up box which differs my modified order since I wanted Tata Sky + Full Hd with HD PVR setup box for which I have already paid.

Immediately, I have contacted the marketing agency, an executive and Tata Sky Mumbai regarding my modified subscription and asked them to issue revised work order duly cancelling my earlier order. They have taken one more week but things have not been done to till date[protected]. At last I frustrated and repeatedly enquiring all the concerned people regarding my modified order and requested to issue work order accordingly. But no one is responded so far.

The Executive Mr. D. Srikanth who approached me has given the following numbers to contact the persons in case of any delay / query.

1. Mr. D. Srikanth, Executive [protected]
(ID No. HYTD[protected]
2. Mr. Hanumanth Rao, MD [protected]
3. office appco, Hyderabad [protected]

In this regard I request the concerned Tata Sky authority to look into the matter to examine my case and do the needful at an early date please.

With regards,

M. MALLESH
[protected] / [protected]
HYDERABAD,

I had taken new tata sky connection 20 days back. subscriber ID [protected]. I had taken a HD box and a secondary connection. However the HD box was defective which was accepted by the person who visited 20 days after complaint. I have written and registered numerous complaints for replacement of the box in the last 20 days. I am unable to watch any HD channels since installation. I had to discontinue my HD charges in frustation. I request to replace my HD box with a new box or else give me a SD box and refund my balance 1000 rupees. I did not expect such furstation and I have ended up feeling cheated from Tata product which I had installed with high expectation. Please help me.

RESPECTED SIR/MADAM,

GOOD DAY,

I AM SURESH KUMAR YADAV, CUSTUMER OF TATASKY ,MY SUBSCRIBER ID IS [protected] WANT LODGE A COMPLAIN REGRADING WRONG INFORMATION PROVIDED BY TATASKY.MY COMPLAIN NUMBER WITH TATASKY -1/[protected] WHILE TALKING TO THERE CUSTUMER CARE NUMBER:-ON DATE -1808 PM I CONTACTED TATASKY CUSTUMER HELPLINE NUMBER:-[protected] REGRADING ACTIVATION OF (ACTIVE MUSIC) WHITHOUT MY PERMISSION.I HAVE CONTACTED TO CUSTUMER CARE ON ABOVE MENTION NUMBER FOR 14 MINS 22 SECONDS AND WAS CHARGE RS. 138. AFETR SEENING THIS HUGE AMOUT OF CHARGE I HAD CONTACTED TO MTNL CUSTUMER CARE SERVICE AND IT WAS TOLD THAT TATA SKY DOES NOT HAVE ANY AGREEMENT WITH THIS NUMBER WHEN AGAIN AT 2138 PM CONTACTED BACK TO TATA SKY BY USING AIRTEL MOBILE 14MIN 29 SEC IT WAS CHARGE RS 21 ONLY.AGAIN I HAVE CONTACT TATASKY HELPLINE NUMBER AND ASKED HIM WHY EXCESSIVE CHARGE HAS BEEN TAKEN ON GIVEN MTNL NUMBER (RS 138 FOR14MIN 22 SEC) THEY SAID IT IS ONLY FOR LAND LINE NUMBER AND SHOWN NO INTREST TO SOLVE THE PROBLEM. WHERE AS IN THERE TATA SKY TATASKY HELPLINE MENU IN TV DOESNT SAY ANYWHERE GIVEN NUMBER SHOULD BE ONLY USED BY LAND LINE NUMBER WHEREAS YOU CAN FIND THE PHOTO FILE ATTACHED TO THIS COMPLAIN DOES NOT SPECIFY THAT THE GIVE NUMBER IS ONLY FOR LANLINE IT IS GIVEN IN GENERAL FOR MTNL/BSNL LINES.THIS HAS CAUSED ME FINANCIAL LOSS AND EXCESSIVE MENTAL STRESS.

IN VIEW OF THE ABOVE I WANT TO PUT THE CLAIM OF 10000 THOUSAND RUPEES FOR TO TATSKY FOR PROVIDING WRONG AND ACTIVATING SERVICE WITHOUT MY PERMISSION AND CAUSING ME MENTAL STRESS AND FINANCIAL LOSS.

KINDLY CONSIDER MY REQUIEST
THANKING YOU

YOUR FAITHFULLY
SURESH KUMAR YADAV


MY CONTACT NO:- [protected]

Tata Sky announced that if you recommend your friend to buy Tata Sky DTH connection then you and our friend both will get the credit of Rs200. I recommended one of my friend and he bought the connection on 6th April, Me and my friend followed all the steps to avail the benefit, we were charged for every message and we forwarded multiple messages as per the process, but still no money has been credited and above that nobody listens to us. Every time I have been told that Tata Sky will call me but it’s been 15 days but nobody is there to help us out. My Subscription ID is [protected]. Please help me.

Thanks and Regards,
Kapil Arora

Hi,

I have bought Tata Sky connection online from http://www.tatasky.com/directSalesHome.do URL. I have paid 2249 Rs/- as they have mentioned for offer 1 on their web site. My subscriber ID is [protected], and I had fought for installation initially 2-3 days then I got the setup box from TATA SKY but that set up box belongs to different person "Ramesh" with different subscriber ID "[protected]".Now, I am unable to see any channel on my TV. There is one massage is displaying from Tata sky that "Tata Sky Services are not available". According to Tata sky offer I should get 2 months subscription free for grand sport pack. I need help on this as I want my many back this is really pain for me to call customer center of Tata sky and let them know about the problem.

Please let me know if anyone can help me out in this

Thanks in advance!!!

Dharmendra Singh
Mobile No [protected]

i am using Tata sky from last 18 months, my Tata Sky Subscriber ID : [protected]. Since last 6 months tata sky increases its monthly plan two times and send 1 sms regarding increase in monthly plan with out any prior information.
kindly look in to matter and solve my problem.

SHEKHAR BOLLAM
MOB NO. [protected]

I had purchased a LG LED tv on Jan'13. When we purchased, there was an offer for Tata sky with reduction in its price. So we gave Rs.500 as initial amount for tata sky. We were planning to vacate our house at the time of delivery. So they told us that the tata sky will be installed in our new house after we shifted. Therefore, the customer registration for tata sky installation was cancelled. 3 months over, yet there is no contact from tata sky or the lg dealer. When i contacted tata sky customer care, they didn't respond to my questions. They told that they are not responsible and we have to deal with the LG dealer only. We totally made 3 calls daily to the LG dealer and we went in person too for enquiry. But no response. The dealer will make a call to tata sky person who is responsible for the respective area. That's it. This is how its happening for 3 months. This was one of the worst experiences in my life. Live well Tata sky customer service. Hats off.