[Resolved] Tata Sky HD — wrong charges deducted and connection deactivated | |||
I was happily using Dish TV connections for the last 5+ years. When I moved to DLF Phase V, I came across monopoly of DLF & Tatasky which forced me to buy two new connections from Tata Sky as the DLF society did not allow to install Dish TV. I called up online and bought two Tata Sky connections - One HD+ and one HD. With repeated clarifications I was reconfirmed against my apprehensions that there will not be any hidden charges over & above the set top box price and I'll be getting two months free subscription as well. I had to shell out 6440+2799 rs for this. Firstly, the installation was delayed against commitment of 2 hrs it was installed after two days. After installation, the activation took another day. Within 24 hrs of activation my account was deducted by rs 500 and the balance was shown as minus and I got sms that the connection will be deactivated. I called up the customer care and they informed me that there is a wrong deduction of rs 500/- and assured me to reverse the same. I was also assured that the connection will NOT get deactivated. But to my surprise the connection got deactivated same night, when I called up I was assured restoration again & again but even after three days the connection is not working and they are extending resolution date each day... I am feeling cheated by the Tata Sky.... And thinking of moving to consumer court now. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Tata Sky Satellite Television — Installation the New connection
I have booked new Tata Sky Satellite Television connection by credit card on 2/01/09 at 18.15 hours order no 1/[protected]. Terms and conditions as per Tata Sky, Free Home Delivery with in 4hous from time of booking.Now 48hours over I did not received the any Kit for installation the Tata Sky Satellite Television. And I was not informed by them what is the status. They are not at all serious of this type of negligence.
I called four times to there mention no[protected] and[protected] but every time they are told me our sales term contact with you. But after 48 hours it was not happened.
Now from tomorrow I will be my office up to 20.30 hours and no body is in my house for receiving the same and there service up to 20.00 hours.
* Why Tata Sky tem not full fill there comments as per there terms and conditions?
* Why customer suffering for there reason?
* Tell me what I will do?
* I want to do highlight this matter to Tata Sky higher Authorities please help me?
* What action need to be taken for avoid this type of negligence from company side?
Your advice is require.
With warm regards
Sanjay Bose
[protected]
Hi Ms Vanmali Dhamelia,
Well at the time of delivery of the hardware Tata Sky is installed by the technician who arrives with all the hardware. Two years also exceeds the guarantee period of the STB no one reacts so late to a pending case. This problem required a prompt action if so ever not attended to. And if you have received the hardware then at the time of receiving it you should have demanded for spot installation and checked it then and there itself. Did you taken down the reference nos of the complaint? if so you should have been following it up stringintly and got a resolution. This time if you file a complaint see to it that you take the number of the technician who will be arriving and the CC will be able to help you get it installed.
Well at the time of delivery of the hardware Tata Sky is installed by the technician who arrives with all the hardware. Two years also exceeds the guarantee period of the STB no one reacts so late to a pending case. This problem required a prompt action if so ever not attended to. And if you have received the hardware then at the time of receiving it you should have demanded for spot installation and checked it then and there itself. Did you taken down the reference nos of the complaint? if so you should have been following it up stringintly and got a resolution. This time if you file a complaint see to it that you take the number of the technician who will be arriving and the CC will be able to help you get it installed.
Tata Sky connection — Incorrect information
Hi,During the telephonic discussion with the executive of tata sky, he told us that all the sport channels are included in the package of 160 and 200 rs. Thereby after looking into the rental of the different Cable TV operators, we have chosen tata sky because it's cheaper and providing sports channels in th package of 160 rs.
Once we have paid the Cable tv device cost of 1599 rupees we have come to know that the information provided by the tata sky executive is incorrect and we have to pay extra charge besides basic rental of 160 rs.
Now after 2-3 round of discussion with the tata sky executives and senior executives they are accepting their mistake but not refunding the device cost.
We would have opted for some other Cable TV operator ( as reliance is cheaper) if we know that sports channels are not included in the package.
Please help us.
Hi GAJENDRA SINGH BORA,
There must have been a serious misunderstanding from the executives end as what he imparted was the price of the base pack that comes of Rs.160/- however, the amount of Rs.200/- would facilitate an inclusion of an add-on pack Sports Gold Pack for Rs.40/- which would telecast NEO Cricket and NEO Sports which will be a great option as Tata Sky is the only provider of NEO . It also has SET MAX in its Base Super Hit pack which is of Rs.160/- that allows you to enjoy important IPL matches. These charges are appropriate but there may be lack of complete communication that you have not been informed on the same. Tata Sky has waived off Rs.1000/- on installation or the amount otherwise would have been Rs. 2599/-. It is advisable to look for appropriate information of product, package, pricing and offers on the official Tata Sky website: http://www.tatasky.com/index.html. After finding out about the product it will be better to decide on which pack suits you the best hence you can make a better choice.
There must have been a serious misunderstanding from the executives end as what he imparted was the price of the base pack that comes of Rs.160/- however, the amount of Rs.200/- would facilitate an inclusion of an add-on pack Sports Gold Pack for Rs.40/- which would telecast NEO Cricket and NEO Sports which will be a great option as Tata Sky is the only provider of NEO . It also has SET MAX in its Base Super Hit pack which is of Rs.160/- that allows you to enjoy important IPL matches. These charges are appropriate but there may be lack of complete communication that you have not been informed on the same. Tata Sky has waived off Rs.1000/- on installation or the amount otherwise would have been Rs. 2599/-. It is advisable to look for appropriate information of product, package, pricing and offers on the official Tata Sky website: http://www.tatasky.com/index.html. After finding out about the product it will be better to decide on which pack suits you the best hence you can make a better choice.
I don't know how you are trying to justify this fraud by adding that tata sky has given 1000 Rs weaver on connection. The cost of tata sky was 1599 Rs that why we opted for it. it's no way related to incorrect information.
In our part being a responsible customer we are not using tata sky from that date because accepting this will be like supporting this fraud.
In our part being a responsible customer we are not using tata sky from that date because accepting this will be like supporting this fraud.
You can address your complaint to tata sky’s official handle @tatasky. They will get in touch with you and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.
Thanks for your suggestion Lalit!
I have got the issue resolved now.
I have got the issue resolved now.
Activate HD channels without customers permission.
Sir your people activate HD channels on my base pack repeatedly. please i am requesting you not do such things. keep my base pack mix dhamal pack as it is. i do not need HD channels.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
12301
Pending
0
Resolved
5113
View all 12301 Tata Sky reviews & complaints
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
View all Tata Sky contact information
Dish TV — COMPLAINT AGAINST DEDUCTION OF MONTHLY CHARGES
MYvc no : VC:- [protected]I am one of DISH TV Telugu Freedom package customer (now it has been changed as South India package monthly rental is RS 150/- per month.
I am paying regulary, but today they disconnected my service, serveral time times I have complined them, they are deducting more than my monthly charges. But they are not taking care about my service
for example I have below payment details for your reference
1) I have credited Rs 1000/- in month of Nov 2007(14.11.07), which I supposed to be paid in month of Jan 2008. (for 5% discount offer I have early, that they have not given to me) Previously it was 75/- per month
2) Again I have credited Rs 1200/- in the month of April 2008 (02.04.08). ok
3) Rs 1000+ Rs 1200/- = Rs 2200/150 = 14.66 that means I no need to pay any thing upto Feb 2009. So my payment due will be Feb 2009.
Then what I have to do ? Pls help me out