[Resolved]  Tata Sky — change mobile number

Address:Maharashtra

Dear Sir/Madam

My Name is suyog manohar shinde.and My Tata Sky ID No.[protected]

I have a complane that I have lost my old mobile no.[protected].

In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ( [protected] ).

So please you update my new mobile no.in your siystem.

Thanks,

Regard !!
suyog manohar shinde
Mob.no.[protected]
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Aug 13, 2020
Complaint marked as Resolved 
Jul 08, 2014
piklu.chanda's response
Daer sir madom change my mobile no sir In future my process in your and in future you contract me my new no. ( [protected] ). So please you update my new mobile no.in your siystem. Thanks,
Jul 30, 2015
Dipak Boruah's response
Dipak Boruah Vill. Bhogpur P.o. Bhogpur Chariali P.s. Narayanpur Dist.- North Lakhimpur State - Assam Mobile No. - [protected]
Complaint comments 

Comments

Tata Sky — Fraudulent Charges

I paid Rs.5000/- on Jan 30th 2009 as renewal charges for one year and was informed by the lady Pooja that the actual annual charges for the renewal is Rs.3100/- howeversince I have two connections I would be charged Rs.5000/- for both. Now it is only 6 months and I am told thatI have to pay renewal charges on 30th July ormy connection would be cancelled.
I called the Pune customer service cell and spoke to two very indecent and unethical representatives Asha Gore and Shweta Joshi who point balnk refused any assistance and said that I have to pay the renewal once again. I gavethem the details of my payment and even inspite of me informing them that I will be taking this case up with the consumer court and would not even hesitate to air this on NDTV as a fraud... to my surprise I recevied a response from the so called Team Leader Shweta Joshi that I could go ahead and do what I please and that they have heard these kind of threats very often and are not at all disturbed by it... They have real audacity and arethe most indecentand rude peopleone can come across. I even toldShwwetathat this complaint would betaken upwith the highest authority possible to which she responded saying yeah sure please go ahead...
Where does a customer go in such cases and who is handling customer grieveances for Tata Sky asthey are very smartt and deceitful and have not given any contact details??????
Respected Sir,

Tata Sky is providing very very poor service.I cannot see anything.No channels are working.Please do the needful at the earliest as possible.

Thanks

Dharmendra Kumar Yadav
Respected Sir,

This is in addition to complains made by me for non-availability of services of Tata Sky. In this respect I would like to furnish the following additional information:

My Subscription User ID [protected]

Even though the payment has been made in full, I cannot view the channels.Even after making the payment, I cannot view the channels.Please do the needful as earliest as possible.

Thanks

Dharmendra Kumar Yadav

Tata Sky — irrelevant sms on my number

respected sir,

i am using an idea prepaid connection and since last 4 or five months i have been receiving sms and calls from tata sky, which is a cable service provider . The main problem is that neither i am a customer of tata sky nor i have ever purchased it . so the calls and sms being sent to my number are meant for someone else . when the customer care of tata sky called me frequently, i warned the to file a case against them and blocked their number from my mobile handset.But still i am receiving frequent sms from them related to warning of delay in payment etc ., which are just senseless for me .


This carelessness of company is not only causing trouble to me but also must be causing trouble for the original customer due to non-confirmation messages which i am receiving and meant for them .

So please, take serious action at your earliest and help me as i am receiving their sms every now and then !


thanking you


your's faithfully
rishab garg
DON'T SPREAD NEGATIVE RESPONSE ?

NOT EVEN ANY ONE DTH SERVICE WORKING PROPERLY DURING THUNDER SHOWER & RAINY SEASON.

IF ANY TELL ?
Tata sky dropped some channels im my supper ht package without any notice. I have taken tatasky because they were offering handfull of channels and suddenly they dropped
This is a serious breach of the costoumer right voilation if not solve the problem immidately we I will sugest to write to consumer protection forum for such type of diffeciencies of service after sales.This is the sole responsiblity of the dealer as well as the TataSky the service provider.

Tata Sky — No upgradation in spite of Full Payment + Rude Customer Support

This is Vishal, from Bangalore, I have made full payment for Tata Sky +, being a user of Tata Sky, i wanted to upgrade Tata Sky. I was told that within 2-3 days, enginner will call u for installtion. Today its 10th day, no one had bothered me to call....Everyday I am calling to customer support and getting stupid answers from them, they even talked to me so rude....Their answers are like - engineer will call u within one hour, box is not delivered, box is not available, kit is not ready etc etc. If these many problems are there, how can they simply tell "the engineer will call u in one hour:. meaning they dont have any sync in their operations.

I am totally fed up with their answers and attitude, completely careless and un-educated people.

Money is already deducted from my credit card, now they are giving me stupid excuses. Its really untolerable to listen these typical answers again and again.
Tata sky+'s delivery is really quick and instant and Since you purchased during the offer span there should have been an immediate dispatch. One of my relatives purchased during this offer and received the STB within 2 days of order. You should consult any known person who have recently purchased Tata Sky+ and since you are already a Tata Sky customer the Co's values its customers.

Tata Sky — Inefficient service and Digicomp faliure

I am a subscriber of Tata sky no [protected] ,initially the reception had lot of issues,now in the past 10 days they have changed the digcomp twice in AMC yet it does not work.The call centre guys pass on the complaint and the service engineer calls up AGAIN to find what was the complaint,huge communication GAP.
Result we dont see TV for 15 days a month just b'cause we have Tata sKy.Its ridiculous!!Need a long term solution
Every technician visit costs the CO. Hence a resolved issue is required. The technician also has his duty to get the problem sorted. As you said you previously have faced reception problem there may be an issue with the dish cable and not with the digicomp. The problem should be rectified in the presence of the technician to avoid further problems in future.

Tata Sky — Nobody is coming for installation

I have a tata sky connection. Recently I have relocated within kharghar.I raised a request to relocate my connection. But they are not comming saying a reason that they have threat from local cable operators. They are even unable to confirm when they can do the installation. Indefinetly they are keep on postponing, they dont even lift their phones. If they cannot do the installation then they have to refund the full amount Rs.4000/ and take their setup back.

Please help me as I cannot loose such a huge amount.

My mobile: [protected]
I fully agree with you. They have to refund the whole amount if they cannot do the installation. Dont leave this case, take it seriously.
Mr. Kiran,
The helpdesk allots a technician visit in case you want to relocate, the technician decides the date and time of arrival there is no chance he can refuse, only in certain circumstances there may be delays. There has to be an installation done and in case of failure to do so you should be entitled to refund.You need to countercheck with the customercare to appoint a dedicated technician to visit your new residence and they shall help you out

TataSky — how to operate system

still no one has come to our home to show how to operate system. I feel your service is worst than a cabli operator. Thanks for this kind of service of yours in future!!!!!!!!!!!
Tata Sky does installation even in remotest of the areas. They have that efficient installation team! So its very hard for me to believe that they will not install just because of "rogue cable operators". I don't think you have been calling the Tata sky helpline. The only times when it keeps ringing is if it is very busy.It appears you may have been misinformed by someone. It would be best of you would just talk to the right person in the customer services and they shall surely solve all your problems.

Tata Sky — want peace tv

Please add Peace tv. There is no Peace tv on Tata Sky. We want peace tv. Pls add it. It is a good channel.
Hi Sameer Shaikh,
In Dth none of the providers provide Peace tv. There are many regional channels that are in demand and that need of the majority customers is being met slowly and steadily.As per the hollistic view as there are no Dth with peace TV and if the demand shoots up there could be a possibility of adding this channel.

Tata Sky — Fraudulent debit to my Account

Sir,
I am a Tata Sky User (ID:[protected]) for over one year now. I use the Internet to recharge my account. A couple of months ago I suddenly noticed that 'Sports Platinum' package was added to my subscription and the monthly charges debited to my account. On strongly taking up the issue with the Helpdesk, I was told that someone might have called up from my mobile to subscribe to the package and that I cannot cancel it before one month (although I pointed this out within 2 days). Somehow, after calling to the Helpdesk a couple of times, I managed to unsubsribe this 'Sports Platinum' package. I did not pursue the issue further considering the small amount involved (Rs.75/). Now I have again been debited Rs.100/- on 23.12.09 and on taking up with the Helpdesk I was told that I had used the mobile recharge option on 23.12.09 at 1:00pm for Showcase. This was outright ridiculous since I was in office at that time and no body could have used my mobile to recharge it. On my strong objection the supervisor at the Helpdesk (Mr.Siraj) on 30.12.09 stated that it is NOT MANDATORY THAT MY REGISTERED MOBILE ONLY CAN BE USED FOR ORDERING ANY SERIVICE - ANY PHONE CAN BE USED FOR THIS. He registered my complaint (1-[protected]) and on 31.12.09 informed me that a call was made from Mobile No.[protected] for ordering the showcase movie. On my asking the source of this mobile call I was told that it is for me to find out.
Sir,
I am at a loss to understand what to do. I had selected TATA SKY over others because I had a strong conviction that TATAs were very ethical people. Now I understand how the TATAs cheat the people by using such methods. I am sure on both occasions, some TATA SKY marketing guy must have been increasing his bussiness at the cost of poor chaps like us. Further how can government allow such nonsense! How, can one allow any phone number to be used for ordering any service. Is it legal in India. Can I lodge an FIR and if so what will be the details required. Since I have already spent so much on the TATA SKY connection it will now be costly to switch to any other connection. Kindly help and advise.
Hi Pydi Bala Prabhakar,
Recharge by the internet is the most convenient and fast method of recharge also this method frequently carry good schemes and offers. Is there any other member in the family who watches sports and may have possibly added the 'Sports Platinum' package. Customer has the right to add or drop the package at any time so you shall be charged only (for two days as mentioned) uptil is activation and as pointed there could also be a possibility of someone calling for a sports pack. If the caller verifies each detail than the agent is bound to proceed and in case where money is involved or alloting a tech visit the caller alongwith the registered user is verified. So someone (may be in your family) having access to details may be placing an order for the mentioned options namely Showcase, 'Sports Platinum' package.The agent can proceed on a secondary no. only when the caller verifies account details and in the case where money is involved like a tech visit appointed primary account holder permission is required. There could be a family member with account deatils who must have placed an order for the service or else ask for a new id to secure your details.

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