[Resolved] Tata Sky — unable to see channels since 13 days | |||||
I got new LCD TV which purchased in USA and I have normal Tata Sky set top box installed at my home since 2 years(on OLD TV), I have tried to connect my new TV with the box but I was getting only voice, so I called Tata sky customer care & raised a complaint for the same, engineer came & just checked cable & called his senior, he said Tata sky only support PAL technology not NTSC which is in USA, that's why its not supporting, so he suggested me to upgrade with HD set top box so via HDMI port you can connect new TV & see the TV. So I raised 2nd request to upgrade with confirmation if HD box doesn't support can you take it back, they agreed & gave me option to select of cash on delivery, then engineer came & checked HD box with new TV but its also not supported so I said keep old box as it is & take back HD box, then they installed old box again & went. But after sometime I got SMS as your HD connection activated & when I checked status on TV its got negative something -1400 Rs & my balance was before this around 450 Rs., It means They deducted 1800 Rs. for HD upgrade from my account which actuality not done, I also called the engineer He said by mistakenly I have activated HD on your account so please take HD box other wise your connection will get disconnected for 15-30 days. But I didn't agree as it was not supporting to my TV. then next day my tata sky connection got deactivated on 9th June 2013. since 9th June I have called customer care more than 50 times but since 13 days I am not able to see TV channels & they are telling it will get resolve soon daily they are committing 24 hours but still same status. I am facing this problem because of that engineer who activated HD mistakenly. And Tata sky saying that for validation it taking time. As I am unable see TV since 13 days & per their service I don't want to stay with Tata sky anymore I want my balance money of 450 Rs back and also they should take their set top box, dish back & refund me the amount of set top box also. Please do the needful & suggest Now I have old TV attached with old normal set top box, but in tata sky record my HD upgraded. Thanks, Kiran Tata sky Subscriber ID: [protected] Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 8 Comments | |||||
Comments
LCD TV — No Service support
Very Poor Service Support. I give yesterday One request but no body contact me in time. I have International Warranty But No Use..TATASKY HD — NOT GETTING MY BALANCE
I am not getting my balance as on date no.[protected].unable to get any reply an my regd. mobile no.[protected]-please state your procedure ,so that such things does NOT occur in future yor ser vice MUST improve in this respect and more easier
Hi,
still they are not solving problem just saying that it will be resolved in 24 hours. But almost 20 days gone but no result. I am facing this just because of their engineer mistake as he activated by mistakenly.
I got a call when I raised complaint in consumer forum & taken all the details about my issue & again after 1 hours they called again & said it will be resolved today(27th June) but 2 days over but still my account deactivated.
I am thinking to take new connection with Vedeocon DTH, but can I get my money back from Tata sky which I had paid for their box around Rs. 2000 & 400+ balance(balance as on 9th June)
Please suggest & do needful ASAP, since 20 days I am not able to see any TV channels.
Thanks,
Kiran
Mob. [protected]
Tata sky Subscriber ID: [protected]
still they are not solving problem just saying that it will be resolved in 24 hours. But almost 20 days gone but no result. I am facing this just because of their engineer mistake as he activated by mistakenly.
I got a call when I raised complaint in consumer forum & taken all the details about my issue & again after 1 hours they called again & said it will be resolved today(27th June) but 2 days over but still my account deactivated.
I am thinking to take new connection with Vedeocon DTH, but can I get my money back from Tata sky which I had paid for their box around Rs. 2000 & 400+ balance(balance as on 9th June)
Please suggest & do needful ASAP, since 20 days I am not able to see any TV channels.
Thanks,
Kiran
Mob. [protected]
Tata sky Subscriber ID: [protected]
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LCD TV — not received my tata sky connection
hi, i am tarun kumar from rewa(m.p.) i have purchased a lg lcd tv on 25/08/09. i got the scheme of free tata sky connection with six months subscription. i have sent a DD of rs.99/- in favour of spectramind pvt ltd. dated 26/08/09. dd no is 688954.(sbi). its over 3 months and i have not recieved my connection. what to do now, should i take a legal action against the company?,as they are not recieving phone calls also. please tell immediately.