[Resolved]  The Mobile Store — Non-conversion of EMI

Dear Sir, I made a purchase of samsung galaxy s4 (invoice no: 56386/9844211) and iPhone 5 (invoice no: 56390/9844273) on 4th September on 12months and 6 months EMIs respectively from the mobile store at the Salt lake city centre (store id: 1192). Both the invoices clearly mention that the purchases were made on EMIs. But unfortunately my SBI credit card statement shows that it has been charged in full. When I approached the store from where I bought it, they simply refused to cooperate. Instead they asked me to call the customer care helpline. I called the helpline immediately and they said to wait for 7 working days, before they could lodge a complaint. Upon calling after 7 days they gave me a complaint number (MSCO[protected] and someone named by Ronaldo Tapase called me and assured things will be sorted out by that week itself ( which was meant to be the last week). He wrote an email stating that I am supposed to pay just the first month's EMI, to which I immediately replied stating that I cannot do it until and unless the provide me an official statement of the break of the EMIs of the 2 phones. I wrote another email afterwards and both of it went unreplied. This I did because my SBI credit card statement says I am supposed to pay in full of the amount of INR 86,999 and I simply cannot make a payment of the 1st month's EMI by the word of mouth from someone of the mobile store. Kindly look into this matter with urgency and direct me to proceed further to file a lawsuit against this unprofessional attitude of the mobile store. I have attached the purchase invoices and my SBI credit card statement for your reference Best, Arijit Chakraborty Email: arijit.[protected]@gmail.com