The Mobile Store Complaints & Reviews

I have purchased htc desire 616 on 21st july. I am posting this complain on 3rd august.Still my product is not with me. There is not a proper and satisfactory reply. They wrote 3-4 working days on website. But you can see that 21st july to 3rd august. Is it their calculation ? Is 13days = 3 days ?? The most worst online shopping site i have ever seen.

Dear Sir/Ma'am, I am Amit Dey working with HDFC Bank. I have bought one HTC Desire 700 mobile handset on 28.07.2014 from The Mobile Strore, Shop No. 3, Red Rose Building No. 49-50, Nehru Place, Delhi. Invoice No. 41015/11590899. On that day store salesman Mr. Albert Thomas was attending me, when I decided to buy the set he advise me to make the payment on counter first when I was making payment by credit card he took the set and move to opposite corner of counter to open box and check mobile, one of my friend was also with me who was sitting beside him while he was opening and checking mobile. When I asked for bill store manager told me it will take some time. Albert ask me for SIM card to start the mobile and download/registration of its application. After giving it to him I again come to counter for bill this time store manager suggest me to buy 32GB ScanDisk memory card for mobile I agreed and he has given me the memory card told to give it to Albert and come again for its payment and final mobile bill. I gave memory card to Albert to plug it to mobile and come back to counter. Albert tear the packet of memory card and acted like he is just going to insert it in mobile which I have seen form counter and my friend who was near to him also seen him to tear the packet. We trusted him as a honest employee so we were sure that he will insert it in mobile but when he seen me busy at counter and my friend is also busy on phone he did not insert the memory card in mobile and put it somewhere else. He gave us mobile and said it was ready, he shown us few applications but did not shown the memory card status in mobile. We trusted him and left the shop with mobile and its bill. Since I was busy for next two days I could not check status of memory card in mobile but today I shocked when I got to know that there is no memory card in my mobile. I called Albert but he refuses his liability and telling lie that he has inserted it in mobile. When I asked to show me CCTV footage of that day he told me it was nor working since last 5-6 days. I talked to store manager but he took Albert's side and refuses to show me CCTV footage, saying we don't have CCTV. After having lots of conversation I am not able to find any solution of my problem, we are suffering from lots of mental trauma as store manager is not giving proper response in this matter and it seems both are together in this fraud. I am writing this mail to consumer court in hope to find out justice because the company like mobile store use to think that they could do anything with customer as customer is alone and helpless. I will highly oblizesd you if you take necessary action in this regards and help me to find out justice. Looking forward for your positive response. Thanks & Regards Amit Dey [protected] [protected]@gmail.com amit.[protected]@hdfcbank.com

Despite of making multiple call and sending mail for Cancellation of order number[protected]HTC desire 816) and revert back my debited amount on my Axis BANK account. I didn't get any reply and confirmation mail for the same . [protected] Purchase date: 27.07.2014 Item: HTC Desire 816,

My order id is 9004359.I had recieved tampered sealed handset about which I had mailed to themobilestore. So they collected the handset on 25 / 07 / 2014. They sent sales person from maxsus mall bhayandar west and said they would be replacing it by Monday (28/07/2014). Their senior named sachin who assured me about the replacement after reminding him twice on monday is not taking my calls.I am attaching the snap - shot of the acknowledgement given in writing to me by their representative and his seniors number. I had placed prepaid order on the 14 / 07 / 2014. Its bee s night mare purchasing from them.

Dear Sir/Madam I have bought a mobile Samsung Galaxy SII from mobile store of Pacific Mall Ghaziabad on 25th June 2012 . This mobile was in warranty for one year by the Samsung Company. At the time of purchase we have taken a one year extended warranty under the scheme of Mobile store. On 22nd June 2014 I visited mobile store as I was having some charging problem with my mobile but mobile was working properly and phone was charging...

Sony Ericsson WT19i which was under extended warranty from mobile store, was submitted for small repair works in Sector 15, Faridabad Store on 09.07.13. The invoice no. of the same is 12228 / 5311292. After around 1 month, i was informed by one of employee named Mr. Pritam that my phone is repaired and can be collected from store. When i went to collect the phone, to my extreme surprise he was offering me some other phone and that too in a worst condition. I denied to take the phone and told him that i want my phone back. Several times he offered me some other handset, on which i keep on denying to accept. Then i lodged a complain in Mobile Store through their customer care number. The complain no. is MSC[protected]. Once they gave me a call but issue is not resolved till date. The Scanned copy of the complain is attached herewith for your reference. I hope serious actions would be taken. Regards, Ankit Dhyani [protected]

Sir, I have ordered HTC Desire 816 on 12 July 2014. I made payment of the same through credit card. At the time of booking they told that the product will be delivered within 6-8 days. Till date I have not received the dispatch details. Almost 5-6 times in a day I am calling to Customer Care for the dispatch details. They are still not telling me any details regarding dispatch or delivery. Its already 14 days passed and there is no information regarding my order. They have only two words to say "Sir hum Kshama chahte hai aapko hui pareshani ke lie" and "Sir, Aap nischint rahiye". When I asked them for cancellation of the order they told that after cancellation the refund will be made in 20-25 days. Now I am helpless what to do. I am really feeling cheated. This is ridiculous and so much disappointing. The worst service I have experienced on online shopping. Please help me what to do. My Order No is[protected].

i booked one samsung galaxy s4 from mobile store on 04.07.2014. having order id[protected]. i paid 26941 rs for the mobile in advance. but i feel like cheated by this company. they are only telling lie, the product is still not delivered from their side. on 7th july i got mail regarding my mobile that it got dispathed through blue dart courier, and when i tracked the courier, the pop up showed, no consignment available, mobile store coustmer care told me it will take 48 hrs to update. till 9th july i am unavilable to track the guy from mobile store told me " your courier is returned by blue dart we are re despatching it" and after making 100 times call to coustmer care i got information on 11july2014 that my courier is finally coming by indian post having tracking no. Ek[protected]in and sir u wont belive that no. is also wrong, it only displayed consignment not available. i asked mobile store to refund my money and they refused it. now i am not having either money or mobile regards alok ranjan

i am geetika khosla from delhi, i had booked htc desire 816 from themobile store online.. for rs 23029 through my debit card . and paid this amount on 3 july 2014 and today is 10 july 2014 but still i am not updated with any delivery details and status...nor i am informed that when i would be getting my delivery of this product. if i talk to any consumer executive in mobile store than they told me to wait for another 14 days approx 20 days would get me to deliver my product. this is really rude and unsattisfying from their counterpart . when i had booked my product they have noyified that only 3 -4 days would be taken to deliver your product now its almost 7 days where im not updated any information and they are saying to wait for another 20 days .. my order no is[protected] .. i am feeling heplless as i cant wait for another 20 days for delivery and nor i could get refund immediately .. what to do ??? plzz help >>>

I have ordered the phone thru website on 30th June.2014 and till 8th july they were not sure of the delivery status.. there is no confirmation/ define timelines for delivery .. no status update and one feel really disappointed while talking to their customer care.. There are no delivery committment and customer care services are zero. Even after getting frustrated when I request them to refund the money then only they say it will take 10 days to refund whereas the other E-Retailers does not take 2-3 days in refund.. After experience a good quality services from Flipkart & jabong these services seems like far below the industry benchmark and more like the slow services of Govt department.. Please don't go and buy with the Mobile store website unless you are Ok with non define period of supply and can wait 2-3 weeks with no status update and confirmation with best regards, Deepak

i purchased a mobile from parkstreet kolkata but recently when i went to mobile store near my house at howrah shibpur they just refused me to provide me a duplicate bill nad told that i have to contact to the store from where i have purchased it.. Is this a new policy of harassing the old customers...when we go for a new mobile they does a good behaveir..bt have no after sale service...i will never go to mobilestore again

Hi, I have bought micromax mobile in the mobile store online shoping, i have booked grey mobile due to non-availability of the same with them they have provided white colour piece which is not statisifed to me. They took around 20 days to deliver the mobile to me after so much of follow up with

Dear Sri, I'm purchased Samsung galaxy trend s7392 black in online purchese.date:5/6/2014.phone receiver problem after 3 days. I handover the service center Nandanam in Chennai. They Given DOA certificate after 3 days .I hand over the DOA certificate with Mobile. store details; The Mobile store limited c/o FLYJAC LOGISTICS PVT LTD, NO:TS-75 SIDCO INDUTRIAL ESTATE, EKKATUTHANGAL, CHENNAI-6000032. Phone no;[protected] OMS Invo no#:[protected] Order no:11325643 Invoice no:13204/2627 Date :5/6/14 But still I'm not receiving replacement mobile. Kindly make arrange a new mobile. Please replay immeadiatly My Name: Arumugam MY phone no: [protected] address: 6/13 Nethaji street, Saidapet, chennai- 600015. Email ID: [protected]@gmail.com/ [protected]@yahoo.co.in

I am srinivas, i bought a sony m dual phone end of april in bangalore marathahalli branch.at the time sales men lied as sony have online warranty and no need the original bill, ofcourse i get the bill from the store but it is like bus ticket or like ATM receipt means after some days words will erase.now i need bill to get warranty, if i asked the sales men they are telling we cant give.now am living in bellary, what i should do? when i was purchsed sales men said as they will send bill through mail but nothing they send.what is my position?

I'm undergoing a horrible experience with Mobile Store online portal. They are simply cheater and serious actions needs to be taken against them. These guys should be banned from doing any online business as their sole motto is to deduct customer money in false promise of delivering product and then harass them and rip their money by making them calls to customer care daily.


As per their offer and price of HTC Desire 816, Grey color at their website, I ordered one on 03rd June by paying full amount in credit card and I received a conformation email from wecare account that order is confirmed and they would deliver the product in 3 -5 days. Order :[protected], 03rd June 2014. On 06th June, I called them to check status and they told they are taking my case on high priority and gave me complaint no# MSCO10040789 and assured I would get and update in next 48 hours. On 09th June, I called again (wasting my money on phone calls) because I didn't received any update. That day I was given an assurance that it's almost through and by Wednesday, 11th June, the product would be shipped.


Well on 11th June I called again and then they started telling stories that their is some stock issue (BTW all the time this handset was and still at 'In Stock' status in their website) this product cannot be shipped before 10 days!!! I told I can't wait indefinitely and they told OK I can cancel in that case and full refund would be given to my credit card in 7 days. They are trying to look into the matter. I told OK, I would give them a day to check and if still they cannot ship due to some unknown stock issue I would cancell the same tomorrow.


Today, 12th June I called up in the morning and it was same status, stock issue and they cannot ship. I told OK then cancel the order and refund the money. They told OK, they are doing the same and confirmed me cancellation over phone and gave me cancellation no# MSCO10041375. I told send me a mail confirming the same. Then they told it's already confirmed and if I need email confirmation, I need to drop an email to [protected]@themobilestore.in ... I did so immediately. After some hours, my order still showing in progress and not cancelled in their web site. I took a screenshot and sent again to [protected]@themobilestore.in and again asked for confirmation. Till now, NO REPLY from [protected]@themobilestore.in and their website is showing Order Fulfilment in progress and not in cancelled status. I dropped 3 emails today to [protected]@themobilestore.in ... They do not bother to reply.


THIS IS CHEATING AND FRAUD. MOBILE STORE should be banned from doing business and they are simply cheating customer and doing fraud here. How can you allow a company to openly do this kind of online fraud???


I need the following resolution:


1. Refund of my payment at Credit Card
2. Apology and compensation of harassment
3. Compensation of all the phone call money I had to spend due to their negligence.


**** Note: Whoever reading this message, please do not EVER BUY FROM MOBILESTORE. If you have too much money to waste, give it to charity or needy people. Do not give to cheaters.

Around 3 weeks back I visited the mobile store located in Nehru Place New Delhi looking for an Android phone(preferably the new Micromax Doodle 3) within 7-8k. When I asked for Doodle 3 they said they are not selling that handset because customers are experiencing some hardware problem and returning those phones. As I needed a handset urgently, I asked them to show me some other android phone within my budget. This is when they showed me the Nokia X and told me that this phone was the perfect fit for my needs and budget. I knew that Nokia phones are not Android based so questioned them regarding it. They convinced me that this was the first Android phone that was launched by Nokia and has very good reviews. When I asked for other options they showed me few from Samsung but were resistant that I should go for Nokia X. Trusting what they said and without doing any research by myself, I decided to go for Nokia X because Nokia is a reputed brand and I liked the look, touch and sound of the phone and since it was Android based I had nothing to worry. But soon after purchase I realized that IT IS NOT AN ANDROID PHONE but simply supports some android applications, most of which have to be downloaded from a third party application like 1Mobile Market. Mobile store fooled me because I knew nothing about the phone and cheated on me my selling an ANDROID LIKE PHONE by labeling it as an ANDROID PHONE and as a result none of my needs are fulfilled and all my money is wasted. I also went to the store the following week of purchase to tell them about the problems I was facing. But the guy who was looking after the Nokia phones, himself had no idea about the phone. He said he will look for solutions and call back but NEVER REVERTED BACK. These guys are such a BUNCH OF FRAUDS. They are not committed towards their customers but only their money!

I bought a Sony Xperia mobile from a Mobile Store located in Tullyguange, West Bengal, India:- Address: 41D, Netaji Subhash Chandra Bose Rd, Kolkata - 700040· State: West Bengal Landline No. :[protected] I bought the mobile on 25th May and it started mal-functioning by 29th May !! anywaz, as assured by the Mobile Store that if any issue happens, we can get the mobile to them, so I took the phoneon 3rd June. I told them that i need the phone back ASAP for my office work. They smiled and LIED to give it back within 2 days!! More 4 days passed and they kept me pushing by different lies...sometimes lying that they are replacing the phone, sometimes saying the software needs up-gradation !!! Why cant they honestly tell the truth about time frame !!! I am yet to get the phone! So, this is not only the last time i trust Mobile Store, I would ensure none of my relatives, family and friends fall for the same trap. Ball is in your court, lets see IF ANY MIRACLES HAPPEN !!

Hi, I have ordered mobile(Rs.15000) in Moblie store online on 28-may-2014. Still Not Got delivery of that. When I called Customer care, due to technical reason the Airway bill no is showing invalid at courier site and they have lodged a complaint for that. My order is still showing "fulfilment in progress" Very much Frustrated in this purchase, other sites are providing delivery even in the same day, why not mobile store???. Kindly request you to recolve my issue and get the delivery as early as possible.

Team ( The Mobile Store), Everytime i get only complaint number I Have got new Cell from Flikart now I Dont need this handset please reverse this.. New Complaint number MSPO10040051 Please Check Attached file for all trail mails Bad service Order on 6th May Reached 15 May That to Wong Color... 1) Late Delivery 2) Product Wrong Color, Without conformation This is really Bad every after ordering Blue Color i Have Received White Color As per telephonic conversation on 15th May with your executive i was suppose to receive call in 24 hours and get product exchange .. This is more than 24 hours but no response really bad service .. i think I have made big mistake ordering online in the mobile store This is sealed handset i want it to be exchange i m trailing this since 6 may, its is 17th may i have paid money for product but i am not able to use as i have ordered for blue but received white in color 1) I Made Call to Customer Care 15th May told this would be Solved in 24 hours 2) I Again Call to Customer Care on 16th May Same revert 3) Again Call on 17th May told this product would be take back and new would be delivered in 48 hours 4) Fourth time again i Had made call on 21st May Spoken with Pallavi Complain no MSPO10031215 Confirmed that i can cancel order or even get another handset. for This Same Complaint I was told that Case would be solve in 48 hours, This was very Bad Experience With THE MOBILE STORE Here Customer is suffering for all, no response for same from THE MOBILE STORE.I Have Paid for Handset on 6th May but not Able to use "Micromax Doodle 3" only Because of Mistake made by THE MOBILE STORE This Has Harassed me lot . Regards Virag Gangar [protected]/[protected]

Hello Friends, My name is Anoop.I ordered a Xperia C from The Mobile Store`s online portal.Now its been 2 weeks since i placed my order and as of now no idea about my product.My order number is[protected].I[censored] mail them, you will not get any repliey.If you call them, not only you will lose your phone credits but also no one will answer the phone.you will get connected very rarely.Every day i try to call them, the call get automatically connected through IVR and it start deducting your phone balance.This is because, that is a semi toll-free number.Today when i called them somehow because of my luck, someone answered my call & after talking him about my problem, he put my call on hold for a long time.At last i terminated that call bcz i nearly reached zero balance.What an "excellent" service.we people are "blessed" by their service. Dear Friends I strongly recommend you that Never try to Buy any product from their online portal.If you buy, I will say you people are nuts.I dont know about thier showroom service but never think about buying any product online from their portal even if they are providing it for free.