The Mobile Store Complaints & Reviews

Order no[protected] I have order mobile on 16th may but :still now, I did;t get. if i call to customer service they scolding me like any thing, please help me, , my mobile number is[protected] [protected]@gmail.com regards sudhir

I have purchased Samsung note 2 from "The Mobile Store, New Delhi" on dated with extended warranty of 2 year's, which ensure reparing of handset if any issue arises. On dated 26th April 2014 I faced issue in my handset as I was not able to open it. Next day I visited the store to submit my phone for repairing where to my surprise they refused nd said in their record your extended warranty is not updated hence they cannot accept the request. When I forced them nd made them see the proof then they raised the request to their seneior authorities nd arranged for approval. Post obtaining the approval they sent the handset to some third party vendor for repairing. This whole procedure took good months times and post regular follow ups from side they attended nd actioned (they pretended they have taken). Dated 15052014 have received a message that your handset is repaired nd can be collected from the store where it was submitted. Today dated 15052014 visited the store and they confirmed that it was not repaired as it damaged due to liquid substance. I have kept and handled my handset with due care nd it was never came in touch with water, liquid or even any moist thing. It seems that they themselves have done this to avoid to bear the cost of repair. Kindly look into this as they have simply said they will not get it done and always kept in dark against the complaint. From very first day it was pain and there behaviour was like this only that will not get this issue fixed. Regards Balwinder Singh Mehta 98

Dear Sir/Madam

I have ordered Sony Xperia M DS on 4th may'14 with extended warranty subjected to a total amount of Rs.11867. But till now i have not received the product yet inspite of several followup daily & also mails.

Details of the order as follows:

Order Date - 04-May-2014 15:26:15 PM IST

Order Confirmation Number:[protected]


Payment Summary

Payment Method: Payu Money

Quantity Product Unit Price Net Price
1 Sony Xperia M DS, black Rs.11, 668 Rs.11, 668
1 Extended Warranty For Handsets Rs.199 Rs.199
between Rs.[protected]/-, white

Purchase Summary

Subtotal:
Rs.11, 867
Shipping:
Rs.0
Payment Charge:
Rs.0
Tax:
Rs.0
Discount:
Rs.0
Order Total:
Rs.11, 867


I am calling them continuously from 6th May2014, the repetitive answer i am getting from them is that the product will be delivered within today or tomorrow evening. I am not getting a even courtesy message from them about the delay in delivery. Pl help me in solving the issue. My money nearly Rs.12000 is sleeping at mobilestore

Hi, I had purchased the below mentioned product on below mentioned date, and after 3 days of purchase when I called customer care, they are informing that the shipment has been cancelled and they didn't give any proper reason for the same. They just took the complaint and till now I can't able to reach customer care and no response from customer care even after 48 hours. Really this is a bad experience with mobilestore. This is the first time I am using mobilestore online and I afraid this worst experience will create this as my last time usage with mobilestore. Kindly do the needful. Thanks, Dear [protected]@gmail.com, Thank you for shopping at www.themobilestore.in This is your electronic order confirmation for[protected] . Please save it for future reference. You will need this should you wish to contact us in relation to this order. Thank you for authorizing payment for the amount Rs.11, 944 being the total order value. Details of your Order Order Date - 07-May-2014 08:34:19 AM IST Order Confirmation Number:[protected] Deliver To: JANARDHANA BABU P [protected] Qualcomm India Pvt Ltd TVH Agnitio Park, 141, Rajiv Gandhi Salai, OMR, Kandanchavadi, Chennai-600 096. Chennai 600096 TAMIL NADU INDIA Bill To: JANARDHANA BABU P [protected] Qualcomm India Pvt Ltd TVH Agnitio Park, 141, Rajiv Gandhi Salai, OMR, Kandanchavadi, Chennai-600 096. Chennai 600096 TAMIL NADU INDIA Payment Summary Payment Method: Credit Card Quantity Product Unit Price Net Price 1 Samsung Galaxy Core i8262, white Rs.11, 745 Rs.11, 745 1 Extended Warranty For Handsets between Rs.[protected]/-, white Rs.199 Rs.199 Purchase Summary Subtotal: Rs.11, 944 Shipping: Rs.0 Payment Charge: Rs.0 Tax: Rs.0 Discount: Rs.0 Order Total: Rs.11, 944 Please note that all orders are subject to stock availability, and orders are typically delivered within 3 to 5 working days. For some destinations the shipment time may be longer. We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you or the address provided by you is not under service, we shall inform you accordingly and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details. We value your business. Hope you enjoy shopping with us. Kind Regards, themobilestore Team www.themobilestore.in is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@themobilestore.in" Copyright © 2014, www.themobilestore.in

Hi, I, Dr Kalpana Raval, had ordered a Samsung s4 mini phone from your website on the 4th of May 2014, order No:[protected].I had paid for the same through my credit card. I have been trying to follow up on the order on your website as well as the customer care number. On the website i keep getting a message that the order is in progress. When i tried to ask the customer care executives a few days ago they assured me that my product had been dispatched and will be reaching me soon. They gave some tracking number for a courier company called "delhivery" but i have not yet had any luck with getting the mobile inspite of today being the 10th day post my ordering the phone. In this day and age when the shopping websites are competing with each other and offering either same day deliveries or next day deliveries, it seems very pathetic that a company such as yours has not been able to do this in even 10 days (which according to me is more than reasonable and adequate period of time). Also there are no clarifications from the customer care about what is happening and they refuse to lodge in a complaint or give a complaint number. This form of service is deplorable and not expected specially as we have been already charged upfront for the product. I will like for someone higher up in the customer care department to look into this matter as failing which i will be forced to take appropriate and necessary legal action. Dr Kalpana Raval

i purchased one mobile handset from themobilestore online on 11 May 2014 and paid full amount through debit card and after completion of transaction i got a message from themobilestore that your order no.[protected] has been confirmed and you will recieve shipment details shortly. and call them today and they are saying that it will be shipped tomorrow and delivered by saturday. this is so long period for delivery . kindly resolve the matter

i purchased one mobile handset from themobilestore online on 11 May 2014 and paid full amount through debit card and after completion of transaction i got a message from themobilestore that your order no.[protected] has been confirmed and you will recieve shipment details shortly. and call them today and they are saying that it will be shipped tomorrow and delivered by saturday. this is so long period for delivery . kindly resolve the matter

I have ordered mobile phone in the mobile store online website on 6th of may 2014 and paid 13, 932 inr by using my credit card on EMI and got a acknowledgement for the money paid after placed order they said your ordered item will be sent on 8th of may 2014 but they never dispatched it on this date.

So that I have mailed them regarding the delay but there was no reply from them even I was trying to contact them over their customer care number so many times even that also was not working and no one had given response for my call after that I sent many mails regarding it as much as I could around about 10 mail it might be more than 10 times But still there is no reply from their side.

Therefore, Kindly help me by giving advice for how to deal with it and get back my money from the mobile store online shopping Kindly see the attached the file proof of my order.
It’s my order no:[protected]

Kindly help me for solve this issue and I hoping for your best advice for my problem that I am facing with this company and its their website http://www.themobilestore.in/

Thank you/Regards
Prabhakaran V.
Mobile: [protected]

helloo i paid full amount through credit card for samsung galaxy S4. on 28th april i Booked the order seeing that they will ship the goods on same day or next day.
Brainless people working there. they shipped the handset through a delhivery courier from bangalore on 3rd may. where are this courier has no serivce in my region.(kolhapur/maharashtra); however from flipkart and ebay i received shipments on next day many times.
This shipmemt went to delhi saying no service zone and to be returned.
parcel returned to bangalore but still there no updates for the location.

I have purchased an i phone 4 S on 20 th apRiL n i Activated sim on 28 th apRil from the date u activate the sim that date is ur warrenty date in aaple but on Same day i stuck with a ringer minus button not workiNg i Call the mobile store next day morniNG they said U go to apple sTore service centeR i went there they said the pcs is third party tempered so cant be replaceD n i said it to mobile Store pheneix person they not Getting me pcS Exchange plz c to it n reply as v buy phone from our hard work money N its only a day i put sim to my phOnE AlL Happen

I have purchased one Micromax
Mobile Phone Model No A117 from your “The Mobile store” Vishwas Nagar
East Delhi branch on 8th Feb 2014. Few days back there was some problem


occurred in my hand set and then
I went to Micromax service center at Laxmi Nagar branch (Delhi) and there I
came to know that my phone is already got repaired in the month of


December dated 5th Dec 2013
however as i already mention that i bought this Phone on 08th Feb 2014 please
find the invoice which i got from your Mobile Store


and job subscription number I
have received from service center is N[protected] and also please find
the below Micromax service center details:


Shri Krishna Communication


Contact Number: +91-[protected],
+[protected]


Address: A - 10, Kabir
Nagar, Shahdara, East Delhi, Delhi, India


This cannot be possible
because as i already mention that i have purchased this phone on 8th Feb so it
means your Mobile store guys sold second hand phone to me and


they cheated me this is straight
away fraud and I also got to know that this Mobile is first sold in the month
of November to someone else as per Micromax guys details.


Please find the below details of
my Mobile phone you can provide below IMEI number to Micromax customer care
and they will tell you all the details:


1st IMEI:
[protected]


2ND IMEI:
[protected]


Model No: Micromax A117


I would request you please
investigate this issue from your end I need new Mobile phone or refund my full
amount Rs 13000 ASAP.


I already registered complain at
your Mobile store customer care and they provide me complain number is
MSCO10036394.


please find the attached scanned
invoice copy of my bill.


I will give you 7 days if
i will not receive any positive response from your side within 7 days so i will
take Legal action against you.

As per below mention details i had booked mobile on 24th April & today
is 1st May, It means almost 8 Days has been completed, but still i have not
received my product. But as committed by themobilestore you product will be shipped in 1 or 2 days as mention on website. Earlier i call many times to themobilestore & Delhivery courier but they told me that you will received shortly but still i have not received my product.
Please find the below mention details and instruct him to deliver my product and also warm him to stop doing this thing so that other person can not suffered from such thing


Delhivery Docket Number: [protected]
Themobilestore Order Number:[protected]


Dear Ranvijay Singh,

Thank you for shopping at www.themobilestore.in

The following items from your[protected] have been shipped.

Quantity Product Unit Price Amount Shipping Date Shipping Agent Tracking Code View Status
1 Samsung Galaxy Star Pro S7262, white R 5, 292.00 R 5, 292.00 28.04.2014 21:41 Delhivery [protected]
Shipped Items Summary
Subtotal: R 5, 292.00
Shipping : R 0.00
Payment Charge:(* already added in subtotal) R 0.00
Tax: R 0.00
Discount: R 0.00
Order Total: R 5, 292.00
Payment Summary
Debit Card : R 5, 292.00
Total Payment Received: R 5, 292.00

Note: We will inform you as and when we ship the remaining unshipped items, if any. All shipments to you are sent in tamper-evident packaging. In the unlikely event that the package delivered to you is not in sealed condition or looks like it has been opened or tampered with, please do not accept the same. In case you are not the recipient, please communicate the same to the recipient as well.

We hope you enjoy shopping with us.

Kind Regards,
themobilestore Team

If you do not get your consignment within 7 days, please track the status of your delivery at on the courier details page or contact our customer care number[protected].

My mobile phone is under the extended warranty period offered by Mobile Store. I purchased it from their Plaza Branch, Dadar, Mumbai. On purchase, I was told that if and when the phone would go for repair work, a substitute phone will be given for the same period. Right now however, when the time has arrived, they deny the existence of such a policy. What is the consumer supposed to infer from such changing terms and conditions?

I bought an iPhone 5c from The Mobile Store Limited, Shop No. G-001, Ground Floor, City Centre, Sector - 1, Block - DC, Salt Lake, Kolkata - 700064. This was bought on 22/04/14. The details of the store manager are as follows: Mr. Partha Mitra, Mobile - [protected]; My complaints are listed out below: 1) I bought the phone and paid them the money. Then they unboxed the phone for me. After opening the box, the switched on the phone and handed it over to see. I browsed through the phone for a while and found that the phone was not working efficiently as it should have. I told the store representatives at the moment that the phone had a problem. When they checked, they sensed it too. However, they sent it to the nearby Apple store and brought it back saying that it would be fine now. After I got back from the store, I found problems started re-appearing again. I even made a video recording of two of the problems. I went back to the store the next day and played the video for them. I asked them to replace my phone as I had bought it only the previous day. They denied replacement and sent me to the nearby Apple Store. The Apple store said that I would have to leave the phone behind for 3 days for them to check, but they would not replace it. Then I went back to The Mobile Store again. They told me very clearly that it was their job to sell. Any problems that I may have with the product is none of their headache and that it would have to be taken up with the service center. I told them when I bought the phone, I had told the representatives and even showed them that there was a problem with the phone. They had sent me back at the time. The very next day, I came back with the phone. They still told me, once the phone has been unboxed, there is nothing that we can do. Please take it up with the service center. 2) While I was buying the phone, they had offered me an extended warranty from Apple for my phone. The next day, I logged on to the apple website and found that there was no extended warranty registered on my phone. When I called them up and asked, they said that this warranty is from us. Once your warranty from Apple for a year expires, The Mobile Store will give you a warranty for another one year. As per Apple's warranty, if there is a problem with the phone, they replace it but The Mobile Store however will only repair it. This is how I have been cheated in broad daylight. Please help.

TO WHOMSOEVER THIS MAY CONCERN Order Confirmation No:[protected] Complaint No: MSCO10036626 I have purchased a mobile (with full payment) on 12th April, 2014. I saw that the delivery expectation was within 4-6 days. To date, I have not received my product. On the website, it gives me the status “Fulfillment In Progress”. The Expected Shipping Date is mentioned as 18th April, 2014. I have been calling up to check on the delivery date since 18th April, 2014 through their call centre i.e. [protected]. On that day, I was informed that the product was in Belapur and I should receive the same on 18th or latest by 19th. When I called on 20th, I was informed that the product is in Thane and I should receive the same by evening or latest by 21st. On 22nd when I called I was informed that the product is in Mumbai and I should receive the same within 24 hours. Thereafter, I spoke with one Mr. Rahul who said that he was a senior. He assured me twice on 22nd that my product would definitely be delivered to me on 23rd. Today, since morning I have called their call centre six times. On one occasion I was told that the product will be received in 2-3 days, one time I was told that the product will be received in 4-5 days and one time I was told that they don't have the product. When I am trying to connect with Mr. Rahul, I am told that he is busy on another call and that I need to call 10 minutes later. This has happened twice. Today on all occasions, their call centre staff have abruptly cut the call. And yet they tell me that it is not allowed for them to cut the call. I am not getting any help or support by the call centre executives. I am told stories every day. This is their service level and service commitment. The fact that during my discussions with one of their executives today, he informed me that they do not even have stock of the product means that all their assurances that the product has been dispatched has been a lie all along. No one from their side has any regard for customers. It is a very unfortunate situation that even after writing to them two times and calling their call centre so many times, I am yet to receive a call from someone with responsibility or someone committed towards customer service from their side. Please help me as they have taken INR 13, 649 from me and now they refuse to respond to me. Regards, Rahul Thakur

don't buy anything on www.themobilestore.in why because purchased one product by online(order number[protected] on 11th April 2014 and Expected shipping date:17th April 2014 but till now(21st April 2014) didn't receive anything. Sent mails to them from 17th evening to 21st and called to their customer care number. After all these things I received a call from customer care. What he said you know we are unable to provide you the mobile so select any other one so that we will send you that product, so these guys don't have all products but they are showing in online to attract the people, this is the one type of fraud. Then I asked him why you are not able to provide me the mobile(canvas 4), he simply said because of non-availability. I simply asked him are you able buy any product online without available then he simply said "no" then I asked him so without availability also you are taking/deducting money from customers, right? Again he saying no sir on that time(11th April 2014) it was available and all these discussions these people are really ... people and they are making people ... So don't buy anything on this site

I gave my cell phone on december 2013 till date i have not received my cell phone whenever I call the customer care but till date i m getting only 1 answer we will return your hand set and it is under investigation i have no clew what investigation they are doing when i gave my cell ti repair their was only 1 problem which was audio speaker not working but Now they give me different different reasons for investigation even my job sheet prepared by the executive at mobile store have confirmed that once the cell phone is given for repair is not returned. Mr akshay and rakesh bajaj have committed that will we return the handset on April 8, 2014. I haven't received neither they are not responding the e-mail or call i have call recorded of there comitment also e-mail but till date i am begging my cell phone which Samsung S2. I AM GOING TO PUT THIS IN NEWSPAPER AS WELL GOING TO LOG A POLICE COMPLAINT against this.

I purchase sony xperia t2 ultra on 1st April, 2014, from The Mobile Store Hazra branch, which imei number is [protected] & [protected]. Sales person on that told me that they will gift me a original sony xperia t2 ultra flip cover, with this phone, but, they were unable to gift me the cover on same day, for the reason o[censored]navailability of product. they promiss me to give the cover after one week, but now they told me that, if I pay 450 rupees then they will give me the flip cover..
I request you to resolve my problem..

Binay Das
[protected]
7 Adarsha Nagar, KolKata-700105

Hi, I bought a Blackberry Z10 from The Mobile Store Ltd, Saltlake Sec V, Kolkata, West Bengal, India on 27th of Feb, 2014. The set had some microphone problem from 10th day. So, BB service center checked it and issued a DOA CERTIFICATE For replacement of the set on 13th of march, 2014. And the certificate was given to Mobile store on 13th of march, 2014. Also, it was written, that end user should get the replacement within 7days. Today is 10th April, And, the mobile store customer care and store manager neither of them has no response or move regarding my problem. Their simple answer is no stock available for Z10. Whereas, mobile store website is giving the set at an attractive price and sending us mail to buy the set from online. But It will available in kolkata in another mobile shop. Mobile store told me to bye another mobile with same price because now Blackberry Z10 price is high in market. So, my request is to give Z10 mobile or return money for that i bye this mobile another mobile shop. I want this issue to be solved ASAP. I am waiting more than one month. So, Please refund my money as billed. Hope this would not take a month. Here are the details. Invoice No -172777 or 10839772 Store: 3386 Date: 27/02/2014 IMEI - [protected] Thanks and Regards, Pallab Pal Ph no- [protected]

Hi, My Name is Sangeeta Meena. I bought 'Sony Xperia Neo L' smart phone on 14 August 2012 from Mobile Store sector-18 Noida with the extended warranty of 2 years.

I submitted my phone in 'Mobile Store Noida' to repair my phone for 'Reverse battery charging' problem and also told to check the motherboard of phone. They told me that it will take 1 week in repairing. Then they give me the phone after 2 months after the continuous follow up with them and condition of phone is still same with reverse charging problem. Then again I went to store then they told me, now it will take 2 weeks to diagnose the problem. Due to the bad service of the store, I decided to not to give the phone to them. After that I submitted my in Sony service center, they told me the real problem (i.e problem in phone's motherboad) of the phone with in two days and told me it will cost 8K in repairing phone. They suggest me to give my phone to mobile store as I have extended warranty. Now, I have given the phone to mobile store but don't know how much time they will take or they will be able to give me the problem free phone or not.

I am requesting all of you, please do not make purchase of any gadget from mobile store as they are the liar's, provide poor service to customer, don't take your complaint seriously, deal poorly with the customers, don't even take calls. For my own phone for which I paid, I have to go every weekend make follow up but they don't respond me properly. I never seen this type of service by any other company. Due to them my mental and physical health become worse and lots of my money wasted as I purchased new phone and also go to doctor only because of them.

Its almost 3 months without my phone and I was really felt cheated by Mobile Store noida employees.

This is my written complaint for exploiting customers.