Titan Company Complaints & Reviews

To
The Manager / Concerned Officer
Titan Eye +

Sub:- Harassment after purchasing Progressive Lens from your Camac
St., Kolkata Shop.

Sir,

The following diary will surely explain you the way I have been harassed by your so called renowned organization after purchasing a progressive lens and frame from the Camac Street, Kolkata shop of Titan Eye +.

10/06/2009  Payment was made by me (Rs 5840/- gross and Rs 4380/- net) for a pair of Essilor Titus progressive lens (VE1491WPXXX00) and a frame (Y1018A1A1) at Titan Eye + Camac Street Shop, Kolkata.

18/06/09  Delivery of spectacles was taken from the said shop.(Bill no. S9/800)

22/06/09  The spectacles was returned to the Camac St. shop of Titan Eye+ with a complaint of viewing double image & ghosting while using the spectacles at night.

27/06/09  Met optometrist Dr. Rinki Nag of the shop who found problem after testing the lens. A written complaint in your pre-printed proforma was lodged mentioning details of the problems I faced after wearing the spectacles. Dr. Nag assured me to send the lenses for testing in your lab.

08/07/09  Mr. Provasish Saha, Store Manager rang me up and promised me to replace the lens as soon as possible.

22/07/09 After noticing a complete silence for 2 weeks from your end, I went to the shop where I met your senior optometrist Dr. Sanchayeeta who confirmed me about the problem I had faced and told me to deliver the new spectacles by changing lens hopefully on next Friday i.e. 31st July, 2009.

31/07/09  Before going to shop, when I rang up Sanchayeeta, she confirmed me to deliver the spectacles on next Wednesday, i.e. 5th August, 2009.

05/07/09  When I rang up Sanchayeeta, She aging requested me to wait for another 2-3 days to get my corrected lens.

08/08/09  Finally, I went to the shop. Mr. Provasish Saha handed me over the spectacles claiming that the necessary rectification was made. But to my surprise, after waiting for 1.5 months I found exactly the same problem existing in my spectacles. I don’t know whether at all the lenses were changed or not. I talked to Sanchayeeta over phone from the shop and requested her as well as Provashis to refund me the full amount (according to the instruction given in the warranty booklet due to adjustment difficulties in case of progressive lenses), so that I can be relieved of this sort of harassment and inconvenience. Because I don’t have much more time to spare for getting more harassment from you.

UNDER THIS CIRCUMSTANCES, I AM REQUESTING YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL, SO THAT I CAN GET THE FULL REFUND WITHOUT FURTHERDELAY. OTHERWISE I SHALL BE COMPELLED TO PUT THIS CASE TO CONSUMER FORUM.

With regards,

Date:-10th August, 2009

SANTANU GHOSH
134/1 Ramkrishnapur Lane,
Shibpur, Howrah-711 102.
West Bengal
Cell no. :- [protected]

Bad service with titan model 2251-YM01.We had to replace the watch thrice in 20 days of purchase as it was not working and battery was changed twice.On exchange no model was available in similar price, on opting for model 155 rupees less, no cashback.Credit note provision which is useless for customer as after such bad experience and wastage of my 7 working hours over watch, i wont buy same watch or recommend titan to my friends or family.

Dear Sir/ Madam,

This is in relation to my order for spectacles with your Titan Eye+ showroom in Malleswaram. I had given order for a pair of spectacles during mid June 2009. It has been an ordeal ever since. The delivery date was committed as 24th June 2009, but inspite of my repeated followups there was no response from your store till 2nd July. I finally got the spectacles on 4th July. When I got the spectacles, I saw to my horror that the quality was extremely bad. I returned the spectacles to the store for repair. The store incharge told me that the lens were wrongly fitted and promised to return it in the next couple of days. It has been more than 10 days since then and I have not had a satisfactory reply inspite of my repeated reminders. The value of the spectacles is close to Rs. 20000.and the entire amount has been paid in advance. My experience with your service has been horrible and I'm planning to consult my lawyer for further course of action. Please revert immediately with your response.

Raghunandan H V

Written to TANISHQ Management Reply awaited

Dear Sir,

I am one of your many loyal customers since 1999. I have purchased for our family as well as for our company's various dealer motivational schemes.

I am surprised and feared the kind of reception i had in your South Usman Road, T.Nagar, Chennai Showroom at the CASH desk.

The two guys sitting there swiped my card and took a very long time to return the card and the bill.

Since it took a very long time that too for a small purchase of an ear ring worth Rs13, 000/- I moved myself to the desk enquiring for the delay, then the cash desk fellow informed me it is over and shoved in front of my face the card swiping machine and asked me to key in the PIN.

I asked what PIN, as I gave them my debit card, I was shocked and surprised.

The Cash desk persons now two of them insisted I key in my ATM PIN. I was about to key in, due to my prescience of mind I refused and said if you want cash I will pay cash.

Rubbing salt on the injury, they questioned me why I refused to enter the ATM PIN, I repeat ATM PIN. I said is it a private confidential undisclosable security number, then they said
You mean we are jokers to ask the number this the way this machine works.

Then I said in that case i prefer to pay by cash the entire amount, at that point of time they nodded each other and swiped the card in another Machine for Rs4000. Remember I have used the card only for Rs4000/- balance was paid by cash and old jewel adjustment.

I immediately gone back and checked with my Banker and they asked me to Lodge a Police complaint.

Now let me know why in Tanishq showroom they keep such persons in the cash desk and why should they demand customers ATM PIN number for the transactions on the debit card?

Or

Are they overstepping in privacy of the customers in the guise of checking fraudulant transactions?

or

Are they both employees for Tanishq and some 3rd rated banks whom wanted to track customers transactions and duplicate cards and engage in fraudulent activities.

Kindly note that one of my relative is the Police commissioner here in chennai, I trust Tanishq will take severe action and inform me of what you have done to this issue.

Otherwise I would be forced to inform the concerned authorities and the press with [photographs of the showroom.

With Warm Regards,
R.Lokanathan

C.C to
The Commissioneer-Grievences cell
Reserve Bank of India

P.S : I can provide you the bill number, the transaction date was 11/07/2009 arround 5.15 p.m

I have purchased a gold chain from Tanishq at Pinjore Highway, Chandigarh in Jul 09. To my surprise, the Karat Meter in the same showroom was showing it as 20.7 to 21.3k even on repeated readings & after calibrating the meter with reference standard. The shop owner immediately offered to refund the money or free exchange anytime. I however refrained from further botherations as I had already wasted 2-3 hrs of our precious time in choosing the design & filling up stupid relationship forms. But definitely, Tanishq is not at all good for a second purchase after such a discovery. I Shall never recommed it to anybody. . . . [protected]@rediffmail.com

Hello,

Today was the death of my titan eye+ frame I had purchased from Jayanagar branch in March 2008. The Journey that the frame made it this far was tough, with constant problems of screws coming out of it, and I having to frequently repair them. The frame costed me more than Rs.3000, + additional costs for the glass, altogether amounting to about Rs. 6000, and it lasted only for little more than a year. I have had specs bought from much smaller shop for much lesser amounts, and have lasted for 5 years and more. However, the ones from Titan Eye doesn't have that quality at all, and I would like to say it's very very poor. I believe it must be a tactic of Titan Eye so that people buy new frames just after 1 year, cause they dont give guarantee after 1 year. So, today when I went to their shop, with my broken specs (the side rod broke off at the joint without any reason, on casual usage) they said to buy new spec as the current specs is outside the warranty.

I would like to file this as a formal complaint, and would like to discourage anybody from investing in Titan Eye frames.

Thanks,
--
Anish.

I had purchased a fastrack watch 2 weeks back ( on 17/06/2009). There was problem in the watch and it was getting late by 10 min. I took the watch to the show room. They checked the watch and there was some defect in it. They offered to replace the watch but they didnt had the same colour watch. They asked me take another watch of similar price. But i wanted the same colour model. So they replaced the internal machine of the watch with the machine of another watch of same model. During the replacement they put a scratch on the glass of the watch. When i pointed out the scratch they said that it was there before i brought the watch to the show room. I asked if the scratch was already there why did they initially offer me to take a different watch of similar price.

It is clear that its there mistake and they are not ready own it. Please tell me what should i do to get justice. The details of the show room is given below:
No 47, Raghavendra Complex;
10th Main Road ;
4th Block Jayanagar;
Bangalore - 560011
Ph[protected], 26633934

dear sir,
I just purchased new titan fastrack wrist watch with 2 years warantee, model no. 3009nl01/c143b, bill no. 001791, bill amount Rs. 2900 on dtd.[protected] from retailar named mangabhai & sons, navsari, gujarat.
In few days the top key of watch was loose out from the watch. Retailar charged me Rs.150 for reset the same. Now again same problem occurs.
So that i am requesting to exchange the same or allow me to buy new watch in the same price.
Hope for your kind & fine support.
Regards with thanks.
Amish naik.

i bought antiglare spectacles from titan eye+ dadar for 3500rs (inclusive of frame & glass), those spectacles endured only few days, it became loose day by day...i went & got it fixd frm them, but that frame was already weak & i'm convinced that they tighten the its skrews carelessly, so it broke next day..when i went to ask them to change glass they shown me their warrenty rules & stuff, i knew that they dont replace glass if customer had mishandled it...so i showd them how cracks appeared because of their 'FIXING' but they kept saying it was my fault & i shd be more careful...

i am using spectacles for more than 15 years so they cannot teach me how to be careful...i wasnt strong enough to fight back, so i dont want to lodge any complaint, but i want to warn people who are thinking about buying anything from titan eye+ ..."DONT THINK ABOUT IT"...try to get ur spects made from ur local spectacle store, these local store have much more experiance & they provide more quality & coustomer service than these so calld hi-fi shops...

i got titan watch as a gift from my aunt. i was not in town when she bought it on 25/06/2009 from THE WORLD OF TITAN "KHERA SALES CORPORATION, G-1, JANAKPURI DISTICT CENTRE NEW DELHI 110058 . Shop owner gave a option to get it exchanged if it don't look suitable. Today when i came back from my trip and received my gift, i didnot like the design so i went to the shop to get the watch replaced. the owner didnot agree to exchange it and said very roudely that we wont exchange your watch as it is used. owner was herself not able to clerify her statement that from where the watch was used.

i would like to take an action against the rude behaviour of shop keeper and against the mis statement being passed by her.


regards,
AKSHAT JAIN
[protected]

To,

The Director,

Dear Sir,
We have purchased the optical from Fashion Optics, Mumbai considering branded product, but we feel very sorry to say that your persons are irresponsable to attend the complaint. As the nose pad of the frame was repaired once. But unfortunately second time when it broked they refused to repair the same broken nose pad saying it is beyond repair, by giving excuse of mishandling, carelessness etc.

Please strickly look in this matter and resolve the same. (copy of invoice attached)

Thanks
Dharmendra Shah

I WAS BUYED NEW WATCH OF TITAN FAST TRACK WORTH RS.1449 AND I WAS WERED IT SOME TIMES ONLY AND BELT IS SMALL CRACK, NOW I WENT TO WITH PAYMENT EXCHANGE THE WATCH, DEALER TALLED ME ONLY 80RS. WILL BE DISCOUNTED, THEN I DESIDE TO CHANGE BELT HE TALLED TH BELT PRICE IS 800RS. WHAT I HAVE TO DO IN THIS MATTER, I ALSO TRIED TO OTHER FAST TRACK IN REPLACEMENT OF IT
DEALER SDDRESS:
ARVIND WATCH CO
NEAR JILLA PANCHAYAT,
CHHATHI BARI,
BHUJ-KUTCH
PIN:370001

Hi,

This is to inform you that I recently have purchase Tommy Hilfiger frame and KODAK FSV A R – 70-1.67-S glass (Order No TK0R 005819, date 23/05/2009) from Titan Eye+ outlet from Koramangala, Bangalore. Initially, I got delivery date of 01/06/2009 but eventually it got extended to 06/06/2009 due to some quality issues. (I only followed up, nobody from the store/lab bothered to call me)

Finally, after 6days delay I got my spec believing that, I got it from one of the Tata group company (symbol of quality and service). I spent almost INR 8000 for this spectacles so I started using from day one. After wearing it for two three days I complained to the store that I am not feeling comfortable and got the answer that new glass usually takes some time to adjust.

After that I went on assignment (outside Bangalore) and used this spec continuously for 15-18 days and I had nightmares wearing this new spec. Every day I got severe headache, my eyes were stressed out and I really suffered during my assignment. It was really important assignment of my career and I suffered heavily due to this new spec.

Yesterday, after coming back to the town, I immediately approached store to got this checked. There optician checked the glass and told me that there is some serious issue with the fitting and power. I somehow understood that axis is totally wrong. After thorough enquiry I was told that optician had given data correct but while sending data to the lab, data entry operator did some mistake and it simply happened due to this.

Please suggest:- Am I qualified for compensation?

Thanks & Regards,
Anupam Sharma
[protected]

I sincerely thought that Titan Eye Care is run by a team of professionals who would certainly deal with their consumers in a very professional way. But I was proved quite wrong by your own dealers. I bought 2 pairs of spectacles, both of “Stepper” make from your store at Dadar, Mumbai. For one of the spectacles, At the time of purchase, the salesperson (Mr Pratik) had assured us that the height of the glass would be reduced by...

i have bought a titan fast track watch before two years worth price rs 1200.
now its fiber belt get destroyed and dealer from where i have purchased the watch,
tags the belt at 750 rs.
now whats the point the a watch worth rs 1200 consists a belt of rs 750.
The way i used watch was very careful and though it does not sustained just for 2 years.
than whats the point in buying so reputed brand for a middle class persone.

sir
I am from vijayawada ANDHRA PRADESH, i had bought a fastrack watch at authorised dealer SRI SAI WATCH CENTRE, ELURU ROAD VIJAYAWADA WITH model number 4040PP02. the watch strap was broken and i asked the dealer to replace the strap with new one for money, he replied that there are no spares for this watch and the company will return the money of the watch.i had given the watch for replacemet for money before 3 months but yet now he is not giving any proper reply he is simply saying come after 5 days or 10 days. I didnt find my model any where on the company website or else where on the internet, i think i was a duplicate watch on which the brand name was printed on it. the price of the watch is RS 2500- i am helpless with his response, please take any action so that i can get my watch or the money back thank you in advance TEJA.T
[protected]

I recently purchased 3500 worth spectacles from Titan Eye showroom in Koramangala, Bangalore. Unexpected though it was, I can neither see clearly using my new glasses nor is my frame in a correct alignment, as in it is tilted. Even though the second problem isn't too big, but as an addition to everything else it was an added burden. Getting 300/- worth spectacles from local stores won't give you such a bad experience. Titan Eye is a failure.

Dear Sir/ Madam,

I have submitted my Titan watch for some repair work on 12th April, 2009 at Time Point, D-183, Peera Garh Chowk, Rohtak Road, New Delhi. Customers complaint acknowledgment form no. 198. I was promised by the centre that my watch will be repaired by 21st April, 2009 & I can collect the watch on same date. But now it is over a month & I am not getting any response regarding my watch. Everytime when I visit to Time Point they replies that it is with the company & they have no status.
So, I request if anybody can help me in such situation

I have placed order for a pair of spectacles, since around 3 weeks. The store manager is telling,
that this has been couriered. and has given me one docket number. When I contacted DTDC, they are telling there is no such docket number. There is very cold response from the shop authority.
It is the worst kind of service I have ever recieved.

PURCHASED A NEW TITAN WATCH EDGE 'WORLD'S SLIMMEST WATCH' IN 2008, WITH 2 YEARS REPLACEMENT GUARANTEE. IN ABOUT LESS THAN 6 MONTHS THE WATCH STOPPED WORKING. THE DEFECTIVE PC. WAS PRESENTED WITH THE GUARANTEE CARD FOR REPLACEMENT. AND THE GUARANTEE IS NOT BEING HONORED, .