[Resolved] Titan Watches — manufacturing defect | |||
on 18th of Dec, I purchased a watch from APSARA TIMES, a Titan showroom .It was a Titan watch with bill no.29625 which costed Rs.3100/-.Same day i wore the watch and within 2 hrs the watch glass came out.Well we were tensed for the watch costed 3100/- bucks. We went to the showroom the other day.The manager was not there so we met the technician and explained the problem. As the manager was absent, he collected the watch and and gave us a received receipt and asked us to wait till the manager calls us.So hence we waited for 2 days.We did not get any call.Then we called her and she asked us to come in the evening which is supposedly is our peak working hour.We invested our precious time time and we went there.Then we asked her to refund the money back..now to believe in a brand whose glass just came out within 2 hrs o[censored]se , we have completely lost faith in it .So we just asked her to pay our money back.Instead of explaining the things calmly ,she behaved ruthlessly and we had to leave the showroom embarrassed. We lodged a complaint at the Titan official website with complaint no.137521, but they have not taken any action.Now we no more are interested in getting any other dumb watch in exchange for the damaged one.So we request u to please help us out and take some necessary action against them.We want our money back.My contact number is [protected] and email id is [protected]@gmail.com. Waiting the reply sir. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
My wife had purchased a Titan Watch 0n 15 Jan 2013 from Eternity Titan show Room Dadar
costing Rs 7995/-.Within one month one of the stone studded in the watch fell off.
When I telephoned Eternity, their sales man told me that there is no guarantee for
the stones and I will have to pay for the fixing of the stones and each stone would cost
aroud Rs 150/- to 200/-.I told him this is a manufacturing defect and there are 36 stones, if I go on paying Rs 200/- for fixing each stone it will cost me another Rs 7200/-.
He said he can't help it is the policy of Titan Company.I asked him to give Titan Company's
Telephone numbers and contacted their service centre who asked me to submit the watch
in their Virar Show room, and they will fix the stone free of cost.When submitted the
watch in Virar Show room I came to know that the Eternity Show room has mentioned the Model
number of the watch wrongly in the bill as well as on the Warranty Card and because if this
the service centre may return the watch as the watch model(9836YAA) differs from the model
number shown on the warranty card(NB9836KM01) and it is better to get it changed at the Eternity
Show Room only. I am throughly dismayed by the whole episode and feel cheated, My wife donot want
this defective watch.I hope that you will replace the defective watch at the earliest.
Please revert back to me on my E.Mail:[protected]@gmail.com
costing Rs 7995/-.Within one month one of the stone studded in the watch fell off.
When I telephoned Eternity, their sales man told me that there is no guarantee for
the stones and I will have to pay for the fixing of the stones and each stone would cost
aroud Rs 150/- to 200/-.I told him this is a manufacturing defect and there are 36 stones, if I go on paying Rs 200/- for fixing each stone it will cost me another Rs 7200/-.
He said he can't help it is the policy of Titan Company.I asked him to give Titan Company's
Telephone numbers and contacted their service centre who asked me to submit the watch
in their Virar Show room, and they will fix the stone free of cost.When submitted the
watch in Virar Show room I came to know that the Eternity Show room has mentioned the Model
number of the watch wrongly in the bill as well as on the Warranty Card and because if this
the service centre may return the watch as the watch model(9836YAA) differs from the model
number shown on the warranty card(NB9836KM01) and it is better to get it changed at the Eternity
Show Room only. I am throughly dismayed by the whole episode and feel cheated, My wife donot want
this defective watch.I hope that you will replace the defective watch at the earliest.
Please revert back to me on my E.Mail:[protected]@gmail.com
Dear Prabhu VS,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Prabhu VS,
Thank you for confirming your contact number. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Steve,
Mr Raman had contacted me on 11/3/2013, and told me that your problem will be resolved within 24 hours .But even after 48 hrs have passed nobody has contacted me either by E.Mail or on my mobile . Are you giving lip service only ? Or is there any real intention of serving your customers ? If you cannot provide any satisfactory solution then donot blame me if things go out of hand.
Venkatesh Prabhu
Mr Raman had contacted me on 11/3/2013, and told me that your problem will be resolved within 24 hours .But even after 48 hrs have passed nobody has contacted me either by E.Mail or on my mobile . Are you giving lip service only ? Or is there any real intention of serving your customers ? If you cannot provide any satisfactory solution then donot blame me if things go out of hand.
Venkatesh Prabhu
Dear Prabhu VS,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
I Purchased TITAN WATCH 197YMO4 Model Bangle Watch From M/s ALPHA INTERNATIONAL, S-46, GCDA Complex, MarineDrive, Ernakulam, Kochi
Phone[protected] /[protected]. Mobile: [protected]
Details Of Invoice: B 869/11-12 Dated 06-Sept-2011 Amount Rs.3400.00
ON March On wards above WATCH is not Proper Working If correct the watch only one or Two Hours is Working, I just meet the dealer and give the watch for repairing, after 20 days dealer call me Watch is ok and collect immediately, at the time of collecting the watch shown wrong time, They already re turned the button and correct the time. after few hours the same complaint has come watch is not working.
My Address ADV. JOBY JOSEPH HIGH COURT OF KERALA.
PHONE : [protected]
Please dont again repaire above watch I need for Replacement Other wise take action in my level best.
Thanking You,