UniverCell — Poor Quality of Service
I bought an Apple iPod 1GB on August 19th, I approached the Mambalam outlet (where I bought it) and stated that it is having battery problem, They were very very kind, said give the product we will send to service center, in one day we will get it rectified, else we will replace the product, I went back on the 3rd day, now they said it will take one week as we have given the product to the service center for verification. After 1 week when I approached them again they are coming back and telling that it is a software problem and I corrupted it. Its really a funny explanation which they said was given by the service center to them that Apple had split the support into software and hardware and since I corrupted the software I have to pay 300/- to get it fixed. Just for this I had to visit their outlet almost 4 times. The product is still with Univercell.
There is absolutely no reason why the software could be corrupt and even if it, they should get it fixed within minutes by changing the software without anycharge. Its really funny that Apple would replace hardware with no charge but would charge for software correction (with 11months warranty left on the product).
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