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[Resolved]  Vijay Sales Palm Beach Galleria Vashi — ridiculous customer care

ELECTROLUX MICROWAVE OVEN EM25EG90SS
Posted:[protected] by HARI KRISHNAN K [send email]
POOR QUALITY AND POOR CUSTOMER CARE
I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.

NEVER EVER BUY ANYTHING FROM VIJAYSALES IF YOU WANT ANY AFTER SALES SERVICE
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Aug 14, 2020
Complaint marked as Resolved 
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ELECTROLUX MICROWAVE OVEN EM25EG90SS — POOR QUALITY AND POOR CUSTOMER CARE

I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.
I also had similar experience.I bought a WPL 340 DLX Whirlppol Fridge from the Vijay Sales Galleria, Vashi on the last Akshrara Tritiya day ie 28th April, 2009. The fridge was delieverd on 30th. On ist May, the Company representative visited my house for service/demonstration of the Fridge.He advised us to get the Fridge replaced as its door as well as the gasket are bent. So Fridge door does not close automatically. I contacted the Vijay Sales Manager Mr Milind after lots of queries and rude talk from the sales/service employees. He has agreed to check up the stock position and replace it after two or three days. He advised me not to use the Fridge in the meanwhile.

Customers are advised to take due care before purchasing FMCG items from Vijay sales. Though their prices may be competitive, their sales-service arrangements are poor and the staff are rude and discourtreous.
I am not sure abt the aftersales services yet but the services nevertheless are so pathetic, I am wondering what will happen afterwards. I purchased 1 ton Videocon AC and specifically requested the same to be delivered at my premises after 2 days. The delivery person called me on the designated day and confirmed that the AC would be delivered in about 2 hours. This was 6.30 pm. At 9 pm I called up this person (Ganesh) and he told me that he was in my locality and delivering a Fridge at a place very close and his next destination would be mine. When I again called him at 10 pm, he simply disconnected my call. When I tried again at 10.10 pm, he said that his people could not find my place and they will deliver the goods only the next day. It was really frustrating and disgusting for me as I had taken the pains of takng a half day from office to deliver documents in order to ensure that the AC reaches my place on time. The mechanic was supposed to be there to take measurements and commence work (framing of the window etc) on the next day and all of it was washed down the Mumbai gutter by this sonofa[censored]. I called VSP vashi next day and got a very cold response and I di not know even now as I type the email as to whether I will ever get the goods I purchased.
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I completely agree with the above statement.

Do not buy any thing from Vijay Sales corporation, Vashi or any other place.

There service and customer care is pathetic. They are only intrested to sell the product.

Once you make the payment, they will not even look towards you.
vijay sales people are the liers ...who just know how to fool the customers...yesterday I booked

refrigrerator and mixer from vashi...saying clearly that I dont want display peice...but

when I received delievry both the item were display pieces...I was having dinner with my

family so I didnot check properly...In the past I had good experience with Relience digital

and Croma...so thought you will provide me the same but now when I unpacked mixer, one of

the jar has mosquito inside ..and switch was at second state...and with refrigator it wasnt

properly packed...the delivery boys unpacked it outside of the house and took refrigator

inside room but it was a display piece...so their service is just unreliable...
this whole experience wid them was horrible n their people r just unproffesional..
made bigger mistake by taking decision of goin their.. REquest all others not to repeat this mistake.
I totally agree. Never buy any product from vijaysales. They are liers. I had purchased Whirlpool Refrigerator on 3rd Dec. 2009 (From Vijay Sales, Ghatkoper, Mumbai) and there is problem in the door. I had given complain about it 1.5 months back (Complain no. MB [protected]) and service engineer told at that time, the door will be replaced in 3-4 day (Refrigerator is under Warranty period). But still it is not repaired yet. Each time when we call them the answer given is "it will be repaired in 3-4 days". I must have called at least 8-10 times.
My dear, why did you not take the matter to Consumer Court? Un logonki pant nikal jayegi. I took a 32 inch Videocon LCD and it stopped working within 10 days, I screamed blue murder. They replaced the piece. Again within 15 days, same problem. This time I called the Country Head of Videocon Service division and gave him a piece of my mind. Third TV came within 24 hours with a brand new Reebok T shirt.
i fully agree. i have paidmoney for 32 inches LCD and paid hard cash. The TV has not yet been delivered. The call centre is not responding Galleria Mall vijay sales does not take the phone at all. Dont buy anything from Vijay sales.

We Recived 1 ton Ac 1day i Have Complate Ac Cooling Low.. Product faulty.

We Purchase 1 ton Ac Form Vijay Sale Navi mumbai.Ac not Cooling We Registered Complate in Vijay Sale Navi mumbai but We Are Not Getting proper Response from vijay sale.

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