Vivek & Co — No Care about Customer from Vivek & Co
I Purchased an A/C from Vivek & Co on 21/04/2009. The company guy (Called Technician)had installed the A/C in my house . You can find the installation in the picture. After installation there was a power trip for few times, It took 30 mins to get the room cool. We were not aware that the A/C should be fixed 2 ft away from the wall. After 20 days the A/C noise level increased and disturbed the sleep, so reported to Vivek Service Centre & Show room, they came and checked after many calls and many complaints. Also visited the show room (T.Nagar, Chennai).They said that their senior engineer will visit the site and give the report. But after 10 to 12 days they visited and said that the A/C cant be fixed in my house due to unavailability of the space. And asked us not to use the A/C further.
I have purchased the A/C and the guys from Vivek & Co did the experimented in my money. Earlier Vivek & Co Supervisor said that they can only change the faulty spares(if it is faulty). After so many discussions they agreed to change the A/C but they won’t change the cabinet. This shows their cheating stuff.
I am afraid whether I got the New A/C or Faulty one.
I have spent 1000 Rs for installing the window A/C. And purchased the A/C for 23000 (1 ton) which is 1400Rs. extra When compared to other showrooms.
Everything has gone waste, the final result, I cant use my A/C .
* Service will be done by Vivek & Co ( No-one will pic the call if you call the service centre)
* Technicians from Vivek & Co will look into the issue if you compliant any fault ( You can see the pictures how they work and how they care about the customer.)
Now a days consumers were cheated like this for the money.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004