Viveks India Complaints & Reviews

M afraid that Vivek is earning Interest from Bank by depositing Cusumer's money that was paid for a product and left undelivered for a week now.. even now there is no follow up

Ordered an LG AC which was promised to be delivered the next day. But even after 4 days it wasn't delivered! When enquired, they very casually replied 'No stock'. There is no proactive communication from AC Bazaar, we have to follow up with them to find out the status. Applied for refund, its been a week now, cheque is yet to be issued. Don't know when i'll get my refund. WORST Customer relationship!

ABOUT BLACKBERRY

MY BLACKBREEY PLANE IS NOT WORKING MY MOBILE NO IS [protected] THE RECHAGE AMT IS 12RS/-

I Called the mentioned number on 11 August 2014, she told, "you will receive the call from Porur branch, with in half an hour", i did not receive any call from Porur 11 of august. then i called again 13 th of August, she told, "i will check and come back with in ten mins", finally i called today,[protected].00Pm, they does not pick my call, so please guide me how to get Compensation amount from them. and guide me how to take ir responsible customer care officer and solve my problem,

also i have seen so many complaints against Viveks, all are not resolved by viveks, it means, could not replacement? Have i cheated by Viveks?

by (not able to take chutney)

Vivekes customer.

There is no response from viveks

still now there is no response from viveks.

just now they picked my call from other number, and they simply said, you used the mixie that is why its got troubled, so please buy from us with high cost and do not use. they clearly explained and closed the call.

I am , that is why i thought VIVEKs is reputed company.

Thank a lot for viveks and consumer complaints forum. i have not yet used mixie, please friends do not buy from viveks, also they are doing something mistake. i do not have that much knowledge to find, so please away from them.

Very poor Service. I bought a Daikin Aircon from Vivek's last year. It comes with three free services. It is a nightmare to get the services done. The technician always comes 5-6 hours after the appointment time and several follow ups with a very unhelpful call center (case in point: Job Order - 980626). They never call the customer to inform of the delay (which is invariably always). As a result the customer has to waste an entire day waiting for the technician to arrive. I understand Vivek's have given the service contract to HomeServe, but somewhere they have to take joint responsibility of such failures. It would be advisable for customers to check for a good service before buying electronic products.

Myself susai registered mobile [protected].. I Bought voltas 1.5 ton ac on 12 may 18. Product delivered on 14th . Am calling customer care 46467700 they are giving very worst service, Nishant cc executive while saying my need .he is laughing in the call. And very rude towards me and disconnected my call and he called me from his personal number[protected] and using abusing words.. While asking his manager number.. Am very upset very worst experience I ever faced like this poor service... Still now I didn't get the installation .. I decided to return my product..

Viveks & Home Serve, Free Installation Trap.
I purchased two Samsung & 1 Daikin 1.5 Ton Air conditioners from Viveks and was told that the Installation would be free.
The installation was passed on to Home serve –a group company of Viveks.
The Installer visited my apartment in Egmore and laid conditions that since my apartment is on the third floor and there is no proper place to install the outdoor unit, I need to erect platform with railing for their safety. I spent around 12000 and got the platforms installed.
In the meantime, they give me a list of charges for accessories that I need to purchase from Home Serve only the price of the accessories is three times that of in the market. They are selling AC outdoor stand that is available in the market for Rs. 350 for Rs.1000, similarly cotton tape is available Rs. 100 for 15 meters they are asking Rs 280 for 8 meters. Copper tubing is Rs.750 per meter whereas the same is available in the market for Rs. 300 per meter in all the free service costs 3 times the normal installation cost taken by any reputed technician.
I Called up I called up Home serve and inform them that the platforms are ready they fixed an appointment for me for 21st May at 10 a.m., until 11 a.m. I was waiting at the site repeatedly calling the technician, he, in turn, tells me that he stuck up in traffic in Vandalur and cannot come to the site now and he will visit in the evening, in the evening he has visited the site in my absence. When I called him again he says that some other installation team has already seen and marked the places and hence he cannot do the installation, the other team will come and do it. I was given an appointment again for 22nd at 10 a.m. I waited until 12:30, calling Home Serve almost 10 times and the technician. Finally I get across to the technician and he informs me that he is not aware of it and is working at some other site and can come only at 4PM, I leave my work, go back to the site at 4pm, till 5:30 he doesn't turn up in spite of repeatedly calling up. At 5:30 his assistants turn up and say that since they are having fasting they cannot do the work and will come today morning at 9.30am. I reached the site with my electrician at 9.30am, they turn up at 11am, when I offer them the outdoor stand purchased by me, they refuse to install it and ask for Rs.350.00 for fixing each stand. I refused to be blackmailed and told them that my electrician, who was waiting along with me from 9.30am, would fix the stands, and to mark the place where they need the stands. They refused directly to mark the place, In spite of explaining to them that only they will know the exact location, placement of the outdoor units. They refused and finally I had no other option but to ask them to leave. I am posting this to make people away of the kind of cheating overpricing and malpractice being done by them, there is no such thing as Free Installation and in reality, and they are collecting 3 times the normal installation cost. They have no regrets about making people wait for hours and hours, this has been my first and worst experience, and I have decided to keep away from Viveks and Home serve.

Dear Mr. Amit Kadam,

We sincerely apologize for the inconvenience caused to you. At Viveks we are serious about our customer satisfaction and work hard to get to the bottom of any customer complaint. We will look into the situation immediately. You can reach us at 91-[protected]

Regards,
Customer Care
Viveks

To further update its now 14th June Both Samsung washing machine is not installed. Viveks has stopped picking up call. Please NEVER BUY FROM VIVEKS OMR Branch...Prices are very high compared to other authorised dealers in chennai and also NO service. There is something fraud going within staff and they are showing advanced models and delivering old models. I complained to Viveks about they have billing wrong product for sharp AC but they said its internal billing for our purpose and system codes and you will receive correct model.When the old product model is delivered of less price for advance Sharp AC Plasm cluster model. If you are not smart, these people will loot lot of money from your pocket. I looked at market price of old model delivered and its 32-34 i.e again not on online snapdeal.. it with authorised sharp AC Dealers. I have boudht through finance so they are now saying they can not cancel my products. Yet no product is installed and wrong AC model delivered by Viveks. Please help how to proceed on this matter and let me know how I can cancel products.

bank detail

bank name =Oriental Bank of Commerce Account num=[protected] IFSC CODE=ORBC0100066 NAME=VIVEK

a.c inverter — disconnect my connection

pls disconnect my data card connection and refund my money and take that data card i have too much problem with card i dont need it

Hi,

Happy to see response but the concerned department to whom you forwarded seems to escape out of the problem with silly reasons rather than solving the problem persisting for 3 weeks .

Having suffered without AC Cooling for 3 weeks, your Service Manager says I should have bought 1.5 T AC, room has holes, cupboards etc., Because of this cooling is getting leaked..This really pains more than all problems

I would definitely admit and gone for 1.5 T if I had this cooling issue from the first day it is installed . But I enjoyed excellent cooling for first two weeks after Installation . It was the same room, same cupboards, same holes etc.,

Inspite of reiterating this several times, nobody bothered to trust us what we say but give vague JUST to wash out problems.

We might be just a one consumer among your thousands and thousands but for us this AC at this point is more needed.

Please do take it as my humble request and accept the fact, do the needful at the earliest .

I'd be really grateful if you could take back this AC and cancel my invoice so that I can buy another AC, install in my house.
Now we are stuck in the midway, unable to move any directions . Please honour this request if you really want to help us because we are TIRED of your Service Management team .

Thanks in advance

Warm Regards

V.Santosh Kumar

Hello,

How long should we wait for a resolution?
Last wednesday (5th June), I called your Customer care number[protected] .

I was promised by Ms.Revathy from Customer care that I will get regular updates till my problem is resolved.
Neither my problem is resolved nor I have received any call from her.

Even i am facing issues with the same ppl. They sold me the Panansonic AC and when they came to install, AC remote was missing. AC Bazaar ppl said they will get the same in 24 hrs but its been 4 days and still no news. They do not pick up my calls from my registered no but when i call from another no, they pick up. Had i known it belonged to VIVEK, i wouldn't have bought the AC from that place. I too plan to file a complain here if its not resolved by tomo.

I too am having a problem. By mistake we bot an inverter ac for our home call them for almost 4 days and only after shouting at them they came home to fix it now after getting home the installation guy tell us that we have to get the wire that is required for the installation from the outdoor unit to the indoor unit how in spite of them taking the cost of installation from us how is that possible. there is not one responsible person in that company who would entertain customers call and also find out what problem the customer faces

Hello sir/ madam, My name is Veeran from Saidapet. Last week I purchased two blue star AC at the price of 36500 each from AC Bazaar at Pondi Bazaar through Bajaj finance where I faced plenty of problems by your staff. They shouted at me and treated me like an animal. Mostly customer would be harsh but I was not harsh. They said as they wont worry even if I dont purchase because its not their own shop but they are hiring. So they would be paid even I dont purchase. They said that the initial amount would be 14000 but later that changed to 25000. However I paid that too. They took more than 2 weeks to issue it, that too they didnt deliver at my door but I did it on my own risk. Since asked them little angrily for the delay they said that they ready to return the amount and asked me to cancel the purchase. Today its 27/04/16 is 5th day but they didnt send the people for installation. They said they will make delay more purposely. Im really disappointed with your service. I wont recommend any of family members or neighbor to AC bazaar unless your staff member ask for apology. Especially the cashier Sasi and the manager Balaji they were very cruel to me. So please do me needful to install the AC at your earliest. They also gave me murder threaten if I call them anymore for the installation. please give proper training for your staff members, they very poor in soft skills. I would say the Cashier Sasi is not at all fit for the field.

VIVEKS LIMITED — LG HOME THEATER

IN CHENNAI NONE OF THE DEALERS HAVING STOCK OF LG HOME THEATER AND THEY ARE PROMOTING ONLY SONY AND PHILIPS BRAND AND WHENEVER I ASK LG HOME THEATER DEALERS ARE RECOMMENDING QUALITY IS NOT GOOD WHYN'T YOU GO FOR SONY ESPECIALLY IN VIVEKS AND SATHYA DEALERS.

PLEASE ARRANGE TO KEEP SUFFICIENT STOCK AT ALL DEALERS IN CHENNAI ENABLE US TO BUY LG BRAND HOME THEATERS.

I am Sambathkumar of R.A.Puram and my bill no. is [protected] for 3 burner Gas Stove - Glenn make. I ordered around 2 weeks ago and I paid full amount of Rs. 6014/-. The Adyar Show Room Manager told me stock of the product will be available in next 2 working days. But till date I have not received the product. whenever I call your customer service they are making some promises and the product not reached me. I suggest you to arrange either from your other Vivek show rooms or arrange to refund my money with you.

this is my last request to you if I am not receiving the product or money within 2 days (Monday-31.10.2011) I have to move legal activities.

my mobile number is [protected] email id : sambathsowmiyanarayanan.[protected]@gmail.com

Hello

I have lodged a complaint with Viveks customer care. And now it is solved and appropriate actions were taken.

Thanks for the concern.

Dear Sir,

I have purchased a Samsung Refrigerator and a Samsung Washing machine from your Vadapalani Show room on Thursday Evening. They have promised to deliver the Goods by Friday Afternoon and sent Technician by evening to give connection and make it function. By Staturday evening by 6 pm there was a call from samsung stating that the technician from their office could come only after Monday. I went immediately to the show room and asked them to organise a technician immediately as my family was planning to leave the house for summer vacation. They promised to send a technician by saturday night itself, But till sunday evening no body has turned up and we have to delay our programs due to your show room peoples wrong commitment.

I would have purchased from some other show room or else after my vacation i would have purchased.

I want a proper reply from your end before i proceed with other actions.

Vijayabhaskar

I bought an A/C last year and it started to give problem and it went to service a month back. They said there was a gas leakage and they fixed it by soldering. It came back to home and it was working only for 10 days. Again it was not working and they had taken back the to the service center 10 days ago.

Now again they say like they have done a soldering work and it should be fine.

I bought this A/C with Extended Warranty. I paid extra money for the extended warranty as advised by the sales person in the showroom.

What is the use of buying the Extended Warranty? This A/C has gone back to service center twice I don't understand why are they not replacing the parts though it has warranty.

If this they hadn't replaced it using the warranty then I have to move it legally.