[Resolved]  Viveks — Never shop at Viveks, you will end up paying more

Address:Chennai, Tamil Nadu

Don’s shop at Viveks, you will end up paying more sans service guarantee
We bought Samsung AC 1.5 T from Anna Nagar Viveks showroom in May 2009 thinking that after sales service would be excellent in Viveks. People who came to install the Window AC were not trained as was evident when they drove all screws using hammer and did the work unprofessionally. They promised to come and check the AC one in three months, which they never do. When we shifted to another nearby house in April 2011, we realised that they fixed the AC horizontally, making the water stagnant inside the AC and corroded the inner parts. When we bought the AC the sales person told us single booster premier stabilizer would be more than sufficient to withstand the power fluctuation. Last month, our compressor conked off and Samsung came and replaced it and charged us Rs 2000 for gas filling. The engineer told us we should have used double booster to tackle power fluctuation instead of single one, and that is the reason why the compressor gone faulty. Had Viveks sales person advised us correctly, we would have saved this money and also would have paid less for double booster stabilizer which cost less then. Yesterday ( May 10, 2011), when I visited the Viveks’ showroom in Anna Nagar Viveks, the gentlemen in the reception asked me to bring the single booster Premier stabilizer and promised to exchange it with the new double booster Premier stabilizer and informed me that the balance money only I should pay[protected]. He did not even ask when the purchase was made. When I went back to viveks Anna Nagar immediately taking the stabilizer, then they were saying that it's two years old, they cannot exchange it. It was horrible. I came all the way from home just because Viveks’ staff promised to change it. I did not have any option but to opt for the new double booster AC stabilizer, which they said would cost Rs 4300. I agreed to pay and asked for the new stabilizer. Then came the reply that they did not have stock and I should come back next day to collect it. I lost my cool and immediately left the Viveks’ showroom with the old stabilizer. I went to nearby the NEXT showroom in Anna Nagar from where we bought Samsung automatic washing machine and Samsung double door fridge last year after realising that prices in viveks are little higher. Even all LCD and LED TVs cost higher compared to other showrooms.I got Syscom double booster 4KVA for Just Rs 3600. I also managed to sell my old stabilzer for Rs 500. Thank god I did not buy stabilizer in Viveks. Had they got the stock yesterday, I would have bought the stabilizer for Rs 4300! I am happy that I saved more than 1200/ and also got a lesson that I should never shop at Viveks.
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Aug 13, 2020
Complaint marked as Resolved 
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Viveks — Delivery delay

Bought on 2 nd Janaury Godrej regirator. When called up no response and till 9 Jan its not delivered!
I am next to you ! i bought Voltas A/c on May/07/2011 and it is not yet delivered to me, also no proper response from the shop. it been one week now.. :( depressed with their service!
I Agree Never shop at Viveks, Please. Worst Service! If you call NO Response ... LATE LATE delivery ... NO promise words from them... so many worst service from Viveks .

Viveks — Delay for the installation

I purchased Air conditionor in Viveks on 07 May 2011. they promised to install on 09th May 2011. but till(13 May 2011) now no response from Viveks. Daliy i made a call to them. but they are not properly responsed me.
I am really disappointed with them.
I bought on 25th May-2012 Panasonic AC 1 Ton
when called up no response till[protected] its not deliver the product to my home. kindly take action...
Kindly do not purchase at Viveks. I purchased a Chimeny last week, when I purchase they said I[censored] use your credit card 0% Interest. He dint mentioned any thing about the processing fee. After I swiped my card only I came to know that there was some processing fee. All the employees making some promises and try to selling the product.
yes i should have seen this comments before i by a AC. there service is worst they dont keep there promise and they are cheats. please friends never by any product from Viveks and you will suffer. i have planned to make consumer complaint on them.
there service is worst they don't do there service before 11 am and after 6 pm we have to be there in there convience time and they respond properly they are best cheaters. friends please don't by any of product form viveks and i have made a consumer complaint and i wil get solution for that. please raise a complaint when ever recive the problem.
Yes it is real vivek & co should be closed they are very worst in sales & and after sales services
I got one of the worst customer services experiences with Viveks. I ordered for a fridge and a washing machine totaling to around Rs. 1 lakh from Viveks Anna Nagar Branch with the commitment from to deliver the items before Diwali. Their price was higher than the price quoted by other dealers, still I placed the order with Viveks because of the sales person who took special approval from his manager to bring the price close to other dealers and with the commitment to deliver the items before Diwali. They had the fridge on display but the washing machine was only shown on catalogue. I placed the order as I didn’t want to waste time behind this. I understood that their commitment is valid only till the order is placed, after the payment, the treatment totally changed and the commitments were not maintained. We have to call and chase them on daily basis. They will commit that the items will be delivered on the same day, but the items will not arrive. Most of the time the sales person will not be available. We have to call at least ten times to catch hold of a sales person, to whom we have to explain the whole story, who will say he will call in 10 min, but there won’t be any call. We have to call and chase again. We have to wait the whole day waiting for the delivery and waste the days. I work in Dubai and have come to India for a short vacation. Each and every day is precious for me and major portion of my vacation is spoiled behind this supposed to be simple and straight forward purchase. After a weeks struggle fridge was delivered but we are still waiting for the delivery of the washing machine. I don’t know when they will deliver this item. If you have plenty of time to waste waiting for delivery and want to experience a bad customer service.

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    +91 44 4213 1616 [Customer Care]
    Viveks India Address
    150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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