[Resolved] Vodafone / Add-On Postpaid Connection

[Resolved] Vodafone / Add-On Postpaid Connection — Refund of activation charge

A Anuj Singh from Kolkata, West Bengal

respected sir, I Anuj Singh, i am near about 2 year old user of vodafone. Vodafone offered me an add-on connection with 222talkplan against my current postpaid connection then I paid rs 250 as activation charge for that[protected] with receipt details as under- INTOUCH SOLUTIONS Pvt Ltd., C-161, Hemkunt House, Gautam Nagarm Beside Community Centre, Yusuf Sarai,New Delhi-110 049 serial no-19419. SIM given to me was no-[protected]. This SIM was issued on the name NEELKANT SINGH (my brother) since the sim was not activated because plan offered by intouch representative & activation department was different than i denied to activate my SIM. after that i moved to vodafone store "NAVYUG MARKET GHAZIABAD" where i claimed to refund security money rs.250/- that i paidf for the SIM. they logged my request to refund the security. On Dated[protected] i have collected my a cheque no. 928416, issue date[protected] from the side of INTOUCH SOLUTIONS of Rs150 only. While Representative of INTOUCH SOLUTIONS committed me that whenever u will surrender your SIM you will get full payment of Rs250. he told me that you are our very old user thats why there is no any kind of security deposite, membership fees etc, we are taking activation charge olny RS.250/- that is fully refundable. When I got my cheque from vodafone store i discussed about it with store executive he told me that Rs100 has been detucted as processing charges. So why I pay these charges while this was not in my knowledge. Any how, I want to get my full payment. Because your guyes did'n told me earlier, so this is problem that how you will refund my remaining Balance of Rs. 100/- I hope, you will take a positive action on my complaint before my strong step against you Anuj Singh +91-[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Poornima Trivedi

I have exactly the same story. I have been using vodafone for last 2.5 years.I got many calls for add on connection on my number. On approximately 50th call I accepted the offer, I paid the security amount Rs 250/- and I received a SIM too. They called me for activation of the new SIM and allotted me a number. But my new SIM has not yet activated. When I called customer care, they told me that my number has already been allotted to someone else and they ask me to visit vodafone store. When I ask them Why do I have to visit vodafone store, it's not my fault? then they simply say Ma'am we can't help it. And the person- Gagan ([protected]) who took the responsibility of activation has stopped attending my calls. There are many mobile companies out there, but I continued using vodafone till now because I trusted it. Now I am forced to take stringent actions against vodafone if my problem will not be solved as soon as possible. It is not the matter of rs 250/- it is a matter of trust that I had in vodafone.

suman chandra baunthiyal

from Gurgaon, Haryana

Vodafone Postpaid Connection — not refunded rs.250/- since march 2009

sir vodaphone has to refund me Rs. 250/- in r/o cancelation of conversion of vodaphone prepaid to post paid which was committed me by thier executives time to time . my no is [protected]

NK_Singh

from Allahabad, Uttar Pradesh

I am agree with u Poornima bcoz it is not the matter of rs 250/- it is a matter of trust that we have in vodafone. I ask to vodafone that why your executives make fool to vodafone's valuable customers to achieve their Sale target. It is not fair