Vodafone India Complaints & Reviews

“Hi Vinaykiya,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Do let us have your mobile number and E-MailID here and we’d be happy to help.

Regards,
Vodafone Customer Care.”

Hi my no is [protected] I want to raise an issue which I'm facing with vodafone. Vodafone use to start MCI alert service on my number without my permission and charges Rs 30 everytime. Actually I got one call from vodafone describing there MCI services so i cut the call as I wasn't interested. As soon as i cut the call i got the msg that my MCI alert service has been registered..huh. and they deducted my 30 rs. Please do something about it.


Thanks & Regd.

Ajay Kumar Sinha

Hello,
The same happened to me just few minutes ago. I just got a message from Vodafone that MCI services has been activated on your number even i never spoken to any customer care executive regarding this service. Is it the new way they found to fool the customers. They deducted 30rs. from my balance and now i am gonna call their customer care and seriously going to shout on them...

The same has happened to me too... I did not even speak to anyone at vodafone regarding MCI. It just got activated and im being charged 30 Rs. Its just sad that they should resort to such devious means to cheat long term customers and increase chances of them shifting to another service.

The same thing happened to me also...I have never talked to the customer care to activate the service...Kindly do the needful

+1

Just got their message. MCI service activated.

Vodafone — MCI service

I have pre-paid connection of vodaphone no. [protected].MCI service activated on my number without any request.at this time my account balance in negative.so please help & give me back my money.when i called to customer care ,they speaks that this service activated n my no. through sms but i don't send any message. so please take a right action.

SEND CAN MCI to number 144 if prepaid or 111 (postpaid) to deactivate

Vodafone — vodafone cutting Rs. 30 for MCI without any activation

My Mobile No: [protected] was deducted with Rs. 30 as charges for MCI without any activation from my side. Please credit back the money and deactivate your MCI service

voda fone sim agreement Incredible service managment (IMS) ( kritika mam [protected] [protected]) no[protected], [protected], [protected]


‎Sir mujhe vodafone company se call aaya tha apko new postpaid connection chaye wo number
[protected] tha. Or madam ka name kritika persnal number [protected] hai.or IInd mam [protected], [protected]
Ek din baad ‎agent aaya pr 250 rupess le gaya or sim number[protected]h3sy. Micro sim dekar chala gya or bhola ki aapko sim 48 hour mai chal jayegi. Ab wo call atend nahi karte
or nahi number de rahe
or nahi rupees wapis kar rahe
mobile no tha [protected]
and one day kritika ne ek sim or bhej di jiska serial no.[protected]h1sy or bill reciept no 179 by incredible infosys service (IMS) Excutive sunny sharma jo 29/12/2014 ko aaye thai or phir koi phone nahi aaya
Please request hai help ki jaye.
Contact karwaye nahi police complaint kaene paregi ya court jana parega
‎Phone karne par phone atend nahi karte
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Vodafone — Unhappy to Help

I changed my mobile from postpaid to prepaid connection. I registered for the same on 6-Sep. The people at the stores assured the change to be done in 24 hours.

For 24 hours, i did not have any active sim with me. After it crossed 24 hours, i called 111 and they told it takes 48 hours. Frustrated, but still keeping calm, i waited for again 48 hours.

When it dint work out, i called 111, but the person there had nothing to tell but to tell me to call from Prepaid phone, i wonder why they cant internally connect. As my husband also has a postpaid and we dont own a landline number, i searched in net, luckily i got the number from which i had registered for the pre-paid connection.

When i scolded over, my phone got activated within 2 mins as he told (He told reason for not activating was their systems were down, come on they should send mail at least). If activation takes just 2 muns, why is it a process to follwo 24 hours or 48 hours.

Are vodafone people not trained properly of the general rules about how much time it takes for activation?
Or does it depend on situation like if phone does not get activated in 48 hrs, they will say it takes 72 hrs and so on.
Are the customer care IVRS that you have not connected between postpaid and pre-paid?
The call is also charged at 50p/min when u get in touch with customer care, that too half of the time is spent in their calling out our names, "Mr. X, i am very sorry for the inconvenience" they will say but are never sorry for the same.

Are you really happy to help?

I recently visited Vodafones Gallery at Sector -23, Seawoods, Maharashtra, regarding transfer of SIM from my moms name to my name.
I have to tell you, they were not at all interested into looking into my profile.
First they told me to collect all the documents and bring it to them and there is no problem in doing so, i also had specifically asked them if my number would change (they answered no), if my plan would change (they answered no).
After submitting all documents they simply said that previously told cannot happen because my number was from MNP(Mobile Number Portability), i simply could not believe it.
Why dont you'll just look closely into matter and provide customers with the correct information, i asked?
The executive there simply started smiling at me. It seemed as if he didn't care.
I should also be telling you'll whenever i visited the gallery, there always used to be a lot of arguments going on between irritated customers and helpless executives.
Vodafone needs to improve their executives behaviour and attitude towards customers.
Really vodafone's executives at this Gallery are " UNHAPPY TO HELP" and they just don't care about your problems.
My email id: [protected]@gmail.com

Vodafone is fraud company and it activate the services without any request. Vodafone is fraud. They have activate chat services witout any request on my number.

dont give any comment while sending sms. Send sms as CANFF phone no send to 144

Hi,

I am varun garg. I am using nokia 5800 . I have Vodafone Prepaid Connection.
Whenever I activate GPRS by sending text
ACT VL to 144

I got message that "Hello! You have entered the wrong keyword. Please enter the desired keyword & send it to 144".Please help to troubleshoot it.

Varun

Hey Man, you could hav called the the custoner care who are Happy2Help. They will tell you that you have to SMS 'DCT FF <mobile no.>' to 144.

I also have the same problem with FF service of Vodaphone and sending SMS 'CANFF phone no' OR 'DCT FF <mobile no.>' to 144 is not solving the problem. Even vodaphone customer care also not providing any clue how to deactivate it. they are making fool to people.

Amber

DCT FF <mobile no.> try this only. it will definitely work!! no other code is use to deactivate it.

Vodafone — Money has been deducted but mobile not recharged

Long time before, I recharged through Kotak net banking for my vodafone number but it did not recharged. I tried twice but in vain and yet I get a message that my money has been debited. The very same thing occurred again today itself. I have the transaction Id and the reference number but customer care have least information about the same.
Below given is my transaction details:
Transaction Reference Number: [protected]
Biller Name : Mobile E-Topup
Transaction ID : 01756733
Transaction Date: 08/06/2011
Transaction amount: 200

Any help would be appreciated....

dear sir/madam
mera nam shakti patel he aur mera cell no.he [protected]. date 08/10/09 ko mere pe raat ko 1:24 pm ko msg aata he ki aapki callertune yeh pyar hi to tha set kar di gayi he jisse mera balance bhi kat chuka tha.me lagatar tin din se aapke customer care adhikari ke saat baat kar raha hu lekin mujhe ko bhi sahi answer nahi de raha 2 din to mujhe bataya gaya ki server me details 24 gahnte baad aayegi lekin 2 din to kafi hote he server ko update ho ne me. aaj subah phir me ne aap ke adhikari ke sath baat ki to mujhe batay gaya ki 4 ghante baad phone karo. me ne pucha ki ye kab tak chalega aap log customer ko sahi salah kab doge phir bhi mujhe koi sahi javab nahi mila.phir me ne aapki head customer care adhikari ke sath baat ki to mujhe 2 ghante ka time diya gaya aur kaha gaya ki aap ko 2 ghante ke baad samne se call aayegi. aap ki head customer care adhikari ne mujhe call kar ke bataya ki aap ne khud callertune service ka call aane par callertune ka selection kiya he.lekin ye answer bhi sahi nahi tha aap ki callertune 90 din tak hoti he aur me ne meri favourite callertune sirftum ka selection 6 mahine se upar kar raha hu to mujhe koi aur callertune ko le ke kya karna. aur agar me ne khud selection kiya hota to me customercare ko phone karne ki jarurat kya thi. ek to mera balance bhi kata he aur meri favourite callertune bhi change ho chuki he to ab aap mujhe bataye ki me aage kya karu.
1. aap ke customercare adhikari ke sath baat karne par bhi koi sahi answer nahi deta.
2. 3 din ho jane ke baad bhi aap ke customercare ke server me details update nahi hoti jisse aap ke
adhikari customer ko sahi answer nahi dete.
3. aap ke customercare pe baat karne ke baad waha se 1 confarmation msg aata he aap ke customercare adhikari ke naam. jabki me ne 5 baar call carne ke bavajud bhi msg nahi aaya tha jisse pata chalta he ki aapke adhikari customer ko bevkuff bana rahe he.
4. aap ke customercare adhikari ke naam 1-BRIJESH P DARJI & 2- HEAD OF CUSTOMERCARE KRISHAN BHATT.


please mere savalo ka javab do.aur mera balance aur meri callertune jo thi vo vapas do.

PLEASE ANSWER OF MY COMPLAINTS.


THANKS & REGARDS
SHAKTI PATEL

sir, plz deactivate my MYOFFER service for which i m paying daily re 1

Dear Sir,

You have activate a chat service last month without my permission. My Mobile No is [protected]. I am not interested this Chat Servic so, please deactivate this service immediately.
Read comments.

G.S. Aswal

sir,
i m using a vodafone no [protected] and i activate a scheme on it myoffer to 144 which cut daily rs 1 and give free sms... and now u deactivate this scheme without any prior notice ... this is not fair

Dear Sir,

You have activate chat service couple a days ago, I want to deactivate this service, My Mobile No. is [protected].

Thank you

S.Shreekumar Pillai

sir,

You have activate r1_store_5_renew service, without my activation, and i want to deactivate this service immediately.My mobile no. is [protected].


Thank you

nilendra

njggguygy

Deactivate MYOFFER2_NEW
Dear Sir,

You have activate MYOFFER2_NEW service yesterday without my permission. everyday have been autometically deducted my prepaid balace. My Mobile No is [protected]. I am not interested this Servic so, please deactivate this service immediately.

kindly deactivate vodafone service from my number [protected].I am trying to send a sms but its that this is not active in my number but have have cut monthly premium of rs 30 this month also.
I am unable to get through customer service too.

Kindly deactivate Chat Messenger Service - Vodafone. My mobile No. is [protected]. This Chat Messenger was not asked by me. U have activated this service on your own.
Madhav

Dear sir


Kindly deactivate chat messenger service from my number[protected]



Thank You.

Sada Shiva S