Vodafone India Complaints & Reviews

I am a customer of Vodafone. I recharged my friends phone [protected] using the vodafone website on 18 sept. I website took a lot of time to process the request and though the recharge of Rs 81 was done, the money was deducted twice from my account. It is mentioned on the site that in case the recharge is not done, money will be reimbursed in 5 days. When i called customer care, they said that since u didnt call within 3 days from the problem, we cant do anything and u shud go to hearest vodafone shop. I contacted the vodafone shop but the guy keeps postponing the thing and i have not got the money till now.

One more thing, i got a call a few days ago that the connection is not in my name and some other guys name though i submitted my driving licence as proof. Now they asked me to resubmit the proof.

Vodafone sucks big time. In 2 months of service i have encountered so many problems as compared to no such problems with Airtel which i used for 2 years.

I purchased the SIM card of the number [protected] around Arpil last year 2008. I had submitted a self attested photocopy of my Driving License as my identity proof and shown the retalier the original DL as well.

I have been using the service till today 03 October 2009 afternoon. I found the line temporarily disconnected. On calling, they said, they have found that I did not show my original identity document while purchase have disconnected the service as per Government Regulation. I have to take my original DL to a Vodafone Store to get the service restored.

I ask :

Why could they not check my document at purchase?
How could they allow an unaothorised service - as claimed now - to run for more than 18 months?
If they have an issue after this long, why should they not come to me and collect the document?
Why would they not ask for the document instead od disconnecting the line?

Please could you take stern steps to reveal the unfair practise and force to shell out compensation for the harrassment?

I placed a request for DND in the middle of the month of July, 2009. I was told from Vodafone that it would take a ridiculous 45 days to action the request! Anyway, after that I waited patiently for 45 days, bombarded by numerous unwanted SMS's every day (some even came late night and early morning!).

After the stipulated time of 45 days was over, I found that there was absolutely no change in the number o[censored]nwanted SMS I receive everyday. The same senders continued to irritate me. It was as good as no DND request made at all.

I called up Vodafone customer care and was asked the details of the SMS received. As I delete these SMS the moment they come to me, I was not able to provide all the details at that time. Instead I told them that it is not one or two senders that I receive SMS from but rather there are more than 50 different ones. It ahd not changed at all after 45 days. So it would be better if they check if my DND is working correctly. Disappoing me they said that cannot be done and that I should call back with details.

The next time I received such an SMS, I called up the customer care immediately and provided the details. To my astonishment they said that it would take 21 days to process this particular complaint against this particular sender! I was dumbstruck. They explained that for each of the 50 or 60 odd senders I have to follow the same process and lodge complaints individually! And they would be individually dealt with within 21 days of lodging of the complaint! I didn't know what to say.

I am not familiar with this forum. But if there is anyone here who can do something about this, please help. My details are:

Mobile Number: [protected]
Area: Delhi NCR
Example senders:

TM-BINDALS (message suggests shops present at Rajouri, CP, Kamala Nagar)

TM-CHM (message suggests CHEMISTRY shop present at DLF Vasant Kunj)

TM-Homes (message suggests BUDGET HOMES at [protected] and [protected])

TM-JindalJW (message suggests Rajinder Jindal, JINDAL JEWELLERS, 194, 1st Floor, Katra Nawab, Ch Ch, Delhi-6, [protected],[protected]

TM-JKEstate (message suggests phone numbers [protected] and [protected])

TM-MEHTA CO (message suggests OMAXE HILLS Apartments, Surajkund at [protected] and [protected])

TM-M-Pratap (message suggests Congress candidate Mahendra Pratap at Badhkal Vidhan Sabha)

TA-Website (message suggests phone number [protected])

TA-Send SMS (message suggests phone number [protected])

TA-DELL PC (message suggests phone number [protected])

[protected] (message suggests ACHARYA JI at [protected] and [protected])

I was using Vodafone postpaid connection (Number -[protected]) with STD charges Re. 1 for 1 minute. I used to pay 150 fixed charges for reducing STD charge From 1.50 to 1. Mid of August I got offer that we can reduce STD charges to 50 paisa (south India). I have called customer care on August 28th evening enquired about it. I got advice that I need to deactivate 1 Re. STD plan and activate 50 paisa south India STD plan and they sent me each message format. As they advised I have forward both SMS to their sever number (111) on 28th evening. I have called to customer care on 31st August and ensured about this activation, they told me next bill onwards my south India STD charge will be 50 paisa per minute.

But September month bill which is generated on October 1st charged Rs. 1.50 per minute for south India STD calls.

This is simple way real cheating or irresponsibility ……………..

HI,

My name is amol patil I am using my vodafone mobile from last 2 years, But suddenly vodafone not providing proper service. I had brought one recharge card for re-charging my mobile but I had crached it very high so on that time I am not able to re-charge because I am unable to read the number so vodafone service(talecaller) person told me to visit to nearest vodafone store and place a complent and it will be completed within 7 days, I have place the complent on 21th sept, 09 but still I am facing the problem My account is not been debited. I have called so many time to vodafone but the service is still pending mode.Please help me out for that.

Complant no : [protected]
mobile no [protected].

ON 02/10/09, I received a promotional message from Vodafone about their Rs.35 Bonus Card at 11 :40. I promptly recharged with one such Bonus Card for Rs.35 and received confirmatory messages at 11:53 that it has been successfully refilled by Rs.0.86. After a few phone calls, I realised that my Bonus Card priviledges had not been activated and I was being charged a lot higher than what I imagined. Even at 6 15 pm nothing had been done by Vodafone, afterwhich i contacted Customer Care executives, who after making me wait for approx 5 mins on the phone refused to take any action and said they were helpless to do anything in this regard.

It is ironical how Vodafone advertises it's Customer Care with the 'Happy to Help'' slogan when most of them are rude and are anything but happy to help! Is this how Vodafone has decided to cheat its customers with false confirmations and promotions?!

Disastisfied Vodafone Customer
J Sanyal / [protected]

I had purchased two numbers of Vodafone mobile handset with free two SIM cards since 4 months last in my name. At the time of purchase, I had deposited all the documents such as xerox copy of Photo Identity Card and my photo. But since 5 days last, one of my number i.e., [protected] has been disconnected by the company for reasons not submitting the proper documents. When I asked the dealer where I had purchased the mobile(Mini Store, Opp. High Court, Chandini Chowk, Cuttack),he told me that your documents is missing and you produce the documents again. This mistake is occurred by the carelessness of the company. Kindly see the matter urgently and connect my aforesaid number immediately. This is for your information.

Dharanidhar Rout, Chandinichowk, Brahmin Sahi, Cuttack-753 002.

SIR / MADAM,
I am a customer of vodafone number is [protected]. i am facing a very big problem. Some numbers,which are [protected], [protected],[protected] often disturbing me every time. They sent me sexual sms, calling me and said me to go for sex etc. I am very much upset about that.Me and My husband are please to you that you solve this problem to me. and please said me what can i do for this. Please help me about this matter. Even after change my mobile number they knew my number via customer care i think. Because one number in that numbers is one of the customer care executive's number.
if you help me about this matter then we shall be very thankful to you.
Thanking you

Mobile no: [protected] - Postpaid - Vodafone
Bill no. [protected] dtd 15-7-09 (bill period: 15-6-09 to 14-7-09)

In above bill Vodafone charged Rs 2931.90 against GPRS and Rs 10 against SMS-International. I have NEVER use GPRS facility and also not sent any International-SMS. I made numerous requests on phone/e-mail/personal visit to Vodafone to delete these wrong charges from my bill amount, but they just keep repeating only one thing - bill is correct! I requsted Vodafone to furnish me details of allegedly surfed websites with timings, but they regretted for the same. My average monthly charge remains not more than Rs 150 to 200. I have made request to Nodal Officer of Vodafone, but no result. How can a customer pay for the things which are not availed? Vodafone is not giving any positive response.
= Bhavesh Chhaganbhai Merja

Dear Sir / Madam,

This is regarding disconnecting of vodafone mobile number [protected] (Gujarat) on Sept. 23, 2009. Without any prior intimation, Vodafone disconnected the outgoing & incoming call services to this number. Approaching the Vodafone Customer Care, officials stated that the number has not been verified by them and hence the services to the number has been disconnected.

The fact was that some agency personnel, hired by Vodafone to carry out Verification activities in Gujarat, had approached us earlier and got our credential verified. Despite this, without any prior information or intimation, Vodafone disconnect services to the said number. Disconnection of services for couple of hours would mean severe loss to business since mobile phone is a major source of communication in this modern world.

I think Consumer Forums should take appropriate action against authorities to prevent such rude action actions from Cellular operators.

Dear CC of VOFAFONE,
I am not agree with your changes in statement on phone which held today.
The number of vodafone CC :-[protected] which was talking to me on phone
as on[protected]_11 hr to 11:08 hr and saying that again vodafone will
charges for clip which i am having FOC earlier.

Note:- i am really in dipsit and headache with vodafone. Please do not
changes your statement. I already selected this plan with your
cosultation,my input were to select this plan:- no monthly charges and
keep the number for incoming calls,avoid to pay monthly money.
I am having life time prepaid connection for number:- [protected]

Please clarify my issue again after long time back.

Thanks
Bhuvanesh Gupta-[protected]

Already given all the documents on 30th july-09. Even then IVR was continued again i went to bhiwandi vodafone store opp. ST stand Bhiwandi with all the latest documents again & on that day it self i recharged for Rs.222/- from there only on the date:[protected].
But today i am facing "unregistered sim" MSG on the mobile and the mobile service is discontinued to a faithful and loyal customer since 2001.a person named satish given very unsatisfactory reasons.
so plz solve my problem at your earliest.
My mobile no.[protected]

Thanking you.

Hi my no is [protected]. I want to raise an issue which I'm facing with vodafone. Vodafone use to start MCI alert service on my number without my permission and charges Rs 30 everytime. Actually I got one call from vodafone describing there MCI services so i cut the call as I wasn't interested. As soon as i cut the call i got the msg that my MCI alert service has been registered..huh. and they deducted my 30 rs. Please do something about it.

my vodafone number in mumbai is [protected] named paul d`souza. since i am a bussy person, i am recieving uncountable your promotional calls on my mobile & terribly i am disturbed. this is i am lodging my second comlaint. i ask you to stop this. if not, you are responsible for my language next,
also if i am not happy with your actions, seriously i am going to discontinue your services. that your called girl sucks my penis. ask her to look for some one else.

On 26th Sep'09. I paid Rs. 1,000/- to Mr. Dinesh from Vodafone A-42 Naraina Ind. Area Ph-2, New Delhi - 28 His Mobile No. is [protected] against receipt No. 2182 Dt. 26/09/2009 for adding corporate plan in my mobile no. [protected] and one more vodafone no.

Since then I had called him over 100 calls but that bastereed does not pick the call and cheated me by taking Rs. 1000 in cash.

Why Vodafone privided its services to DSA when these bastereds cheat to the people.

Can I gat my money back or the plan he commited to me.

I am getting SMS from an unknown number. I request you to take immediate step on this. I dont know the rules and regulations regarding this and I request you to guide me, if there is any. Below I has given the details of the unknown number.

Unknown Number - [protected]
Place - Nagercoil
Kanyakumari District,
TamilNadu.
Pincode - 629001.

On September 29th 2009, whenever i tried to make an outgoing call before getting connected to the network the advertisement runs for about a minute. I felt really really very irritating to hear that instead of hearing the ring tone.

when i try to make a call who gave permission to put advertisement there?
Have i asked them to play advertisements before reaching the number i dialed?

If this happens again then i am going to throw away my vodafone prepaid card and i am going to switch to someother service.

I hold a vodafone connection ([protected]) and have been suffering with poor network and call drops. This is on for past 8-10 months and have made several complaints with Vodafone but all in vain.

Vodafone promises "Happy to Help" but its all rubbish as no action has been taken against my complaint.Guess this needs to be changed to "unhappy to help".

This is one example of organisations being least consumer centric.

Its time to move on!!!

On 18th September 2009 i had recharged online thru Vodafone website my wife Mrs. Geeta Anchan's Vodafone account (cell no [protected]) for Rs. 305/- I have received a confirmation mail from Vodafone (mail enclosed for reference) and my bank account was also debit for the same.

Even after two day when the phone account was not credited we tookup the matter with Vodafone and we were given to understand that no such recharge is available. Whereas it was available no the website of Vodafone as on that date without which it would have not allowed me recharge the account.

Even today i am struggling to get back my Rs. 305/- or the recharge account credit.

In my last verbal communication i had informed them that i will approach trai for the wrong pratice of Vodafone. I was given a feedback that i can approach anyone in this world. I feel such things should not be allowed in India.

i had reacharged a 54 rs bonus card on 26 sept 2009 using online recharge options from the www.vodafone.in and till now i didnot get the benefits of the bonus card although my money is get deducted from my account and on asking from the Customer Care Executive they are using abuse language and disconnect the call saying niether the benefits nor the money will refund back as the offer is closed past 6 days but on the site it is still getting appeared.

please find the attach snapshots of the site displaying the 54 rs recharge option till date