Dear Concerned,
Again I am writing you, after having very bad experience in past.
I have two more number on my name one is [protected] & another is [protected], I have registered my complaint of network issue, poor voice quality & call dropping so many times but always result is as usual. I have registered this time my complaint on mail expecting at least some action, but result is in front of you, I am writing once again .
Your Representative visited my residence but after visit I never received any call regarding his observations & future steps for betterment of services. is not your responsibility to ask customer that he is satisfied or not? His complaint is resolved or not ?or value of customer satisfaction is ZEERO for you.
At my residence B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal either your signal is missing or wherever signal is available they are very week, frequent call dropping is happening, ,in my last month bill you can find n numbers of time of call dropping on same number ,So I just want a clear cut answer from your side that are you able to provide me good services? Or you can tell me clearly that we can’t provide good & effective services .
I have postpaid connection for these numbers & I have done all payments on time, if I am not getting signals at residence than what is the purpose to keep these numbers & what is the logic for paying monthly charges to Vodafone .
Atleast this time please Convey your clear cut reply so that I can decide my future step to go to consumer forum or disconnect these numbers also.
.
Regards
Regards
Manas S Pandey
Quality Assurance Department
Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com
From: Manas Santosh Pandey
Sent: Saturday, October 31, 2009 5:31 PM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services
Final Reminder,
Dear Concerned,
This is with very heavy heart I am writing.
Stll no improvement & assurance from your side, your representative visited my residence but action & improvements awaited……………
I have Number [protected] on my name which was using by my Sister, but there was not a single signal at her residence (Flat No.4,140-C-Sec,indrapuri,Bhopal.), & this has been told so many times to your customer care, Is this the limit of torture I should be expecting from a brand like VODAFONE ? My trust was broken by your brand, but now we think that if you are not ready for providing us good service than we don’t have option other than to change my service provider.
Kindly Disconnect My Number [protected] from 1-Nov-09 & I am not going to pay any bill of this number from Nov-09.
Please collect your dues of Oct from Me ASAP
Thanks & Regards,
Manas S Pandey
From: Manas Santosh Pandey
Sent: Thursday, October 22, 2009 11:03 AM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Cc: Rakesh Kumar
Subject: FW: not satisfied from Vodafone services
2nd Reminder…
Dear Rakhi,
Still response & action awaited.
Once again ,Hope for positive action.
Regards
Manas S Pandey
Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com
From: Rakesh Kumar
Sent: Thursday, October 22, 2009 10:46 AM
To: Manas Santosh Pandey
Subject: FW: not satisfied from Vodafone services
From: Rakesh Kumar
Sent: Wednesday, October 07, 2009 3:14 PM
To: 'rakhi.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services
Please rectify the problem at the earliest.
Rakesh
From: Manas Santosh Pandey
Sent: Wednesday, October 07, 2009 3:06 PM
To: rakhi.[protected]@vodafone.net
Cc: Rakesh Kumar
Subject: not satisfied from Vodafone services
Dear Rakhi,
We all are using vodafone CUG as Godrej Hershey employees since last seven months but all time we are facing lot of network problem. Always phone disconnected during call, sometime it connected with wrong no.,voice also not clear, always we face problem during calling & bill comes without proper usage. We have registered our complaints so many times at your customer care but no satisfactory response received.
Pls look in to the matter & do the needful as earliest, otherwise we have got to close connections...
So plz do something fast so that we can use your service properly...
We are mentioning our Name & Addresses, where network problem is very high:
1. KAPIL DEO SINGH : Flat No.11,140-C-sec,indrapuri, Bhopal, Contact No.-[protected]
2. MANAS S. PANDEY : B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal. Contact No.[protected]
3. ASHISH SOLANKI : 217,Sector-C,Rajatvihar,Danish Nagar, Bhopal.Contact No.[protected]
4. ROLY JAISWAL Flat No.4,140-C-Sec,indrapuri,Bhopal.Contact No.[protected]
5. R P SHRIVASTAVA: D-48,Sterling Oesis, Rajat vihar, Danish Nagar, Bhopal, Contact No.[protected]
Regards
Manas S Pandey
Aug 14, 2020
Complaint marked as Resolved
I was using this Vodafone postpaid connection for the last 1.5 years. My number was[protected], which is a paid fancy number. Few months back I received a call from customer care to activate an offer of STD calls @ 1.00Rs /minute and I had activated this offer. During May-June I had some more STD calls and my bill dated 11/6/09 was 2379 /-. I got doubt and when I checked my bill details with customer care, I realized that the STD offer is not yet activated and they have given me incorrect information about the offer. I paid that amount and activated that STD offer by the end of June. Again my June-July bill was 2759/- among this around 2200Rs is charged for my STD calls as I have activated this offer by the end of June. When I contacted with the bill section for a favor on this Bill they refused it and so I didn’t pay that bill and my next bill on July-Aug which is 1646/-. At the end of August my number is barred and my current amount due at that time was 4305/-. After that also I got a bill on September with 2 months fine Rs200+ a usage for the barring period Rs210 (which includes 30rs for song+31Rs for STD etc).
On the first week of October, I received a call from a person who identified herself as Sapna, from Vodafone Office Kottayam informed me that my Bill due is around 4700/- . I explained what happened to me and informed her that I wish to activate my number if they can give me a favor in the bill amount. Few days later on the morning of 17/10/2009 she phoned me back and told me to pay an amount of Rs3750/- as a part of settlement and my number would be activated the day itself. Later a guy came to my home (ie at kuravilangad, kottyam district. I forgot his name, I think its Shiju/Shiju something like that), I paid an amount of Rs 3500/- by cash (receipt number: VCA-KTM 9994, dated: 17/10/2009) and he promised me that my number will be activated afternoon. But it’s not. The very next day I phoned back Sapna-vodafone kottayam and she replied that it will be activated soon. I phoned many times, she replied the same. After few days she handed over phone to other Officer and he bluntly informed me that my bill is still due, so I have to pay the remaining also to get the number activated.i felt it like an act of double-crossing.Customers like us never expect such an irresponsible act from your side. I would appreciate a prompt response and the fastest resolution possible to this problem.Waiting for your response and justice