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Vodafone India Complaints & Reviews

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Updated: Nov 26, 2025
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D
Deepraj Chodankar
from Mumbai, Maharashtra
Nov 12, 2009
Resolved
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dear sir,,
I had VODAFONE postpaid connection,No-[protected]. which i had asked them to cancell in nov 2007, the number was cancelled but they were still charging me for the monthly rental after that because i had some dues left to pay, the recovery agents were harrasing me for the total amt 9500/. i issued a cheque of rs 9500, which unfortunately got returned. so after that they were asking me to pay an amt of 11000/ which included one more monthly rent, late fee and cheque return fee. the recovery person negotiated with me and asked to pay sum amt of 10000/ as a full and final settelment amt. so i paid the mentioned amt, he gave me the reciept for the same time. and said that i will recive the full and final letter from the company by courier. in next 15 days,but i never recieved the letter from them..
Now nearly after 2yrs some diffrent recovery agency person comes at my residential address and says me that the amt is still outstanding,, when i showed him the reciept of the paid amt,, he says that that this information was not updated in their syestem and i still owe them Rs 2087 for which even they dont have calculation.. Now they have sent me a letter which says that there is legall case issued to me. and i have to meet Mr Gaurav Bhatia in the court to settle the issue, even the the peson who came to my address was a fraud advocate(recovery agent). who arrogantly to my family that if i dont attend the court next day they will issue a warrant on my name.
respected sir this issue is spoiling atmosphere of my family. and giving dipression to my mother.so please try to rectify this issue and help me out as soon as possible..

Yours Failtfully
Deepraj chodankar.
Aug 14, 2020
Complaint marked as Resolved 
I write to you today to convey my utter annoyance and concern at the manner in which my Vodafone postpaid account has been treated, and to request urgent assistance to rectify the situation. If you care to investigate my account background, you will note I am a customer in good standing, I have always promptly paid my Vodafone bill by the due date. Up until recently, I have always thought highly of Vodafone, however the events detailed below have not only left me bitterly disappointed, but they are also incurring the Company not caring their customers.

I was using this Vodafone postpaid connection for the last 1.5 years. My number was[protected], which is a paid fancy number. Few months back I received a call from customer care to activate an offer of STD calls @ 1.00Rs /minute and I had activated this offer. During May-June I had some more STD calls and my bill dated 11/6/09 was 2379 /-. I got doubt and when I checked my bill details with customer care, I realized that the STD offer is not yet activated and they have given me incorrect information about the offer. I paid that amount and activated that STD offer by the end of June. Again my June-July bill was 2759/- among this around 2200Rs is charged for my STD calls as I have activated this offer by the end of June. When I contacted with the bill section for a favor on this Bill they refused it and so I didn’t pay that bill and my next bill on July-Aug which is 1646/-. At the end of August my number is barred and my current amount due at that time was 4305/-. After that also I got a bill on September with 2 months fine Rs200+ a usage for the barring period Rs210 (which includes 30rs for song+31Rs for STD etc).

On the first week of October, I received a call from a person who identified herself as Sapna, from Vodafone Office Kottayam informed me that my Bill due is around 4700/- . I explained what happened to me and informed her that I wish to activate my number if they can give me a favor in the bill amount. Few days later on the morning of 17/10/2009 she phoned me back and told me to pay an amount of Rs3750/- as a part of settlement and my number would be activated the day itself. Later a guy came to my home (ie at kuravilangad, kottyam district. I forgot his name, I think its Shiju/Shiju something like that), I paid an amount of Rs 3500/- by cash (receipt number: VCA-KTM 9994, dated: 17/10/2009) and he promised me that my number will be activated afternoon. But it’s not. The very next day I phoned back Sapna-vodafone kottayam and she replied that it will be activated soon. I phoned many times, she replied the same. After few days she handed over phone to other Officer and he bluntly informed me that my bill is still due, so I have to pay the remaining also to get the number activated.i felt it like an act of double-crossing.Customers like us never expect such an irresponsible act from your side. I would appreciate a prompt response and the fastest resolution possible to this problem.Waiting for your response and justice
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    R
    RATTAN LAL JHA
    from Delhi, Delhi
    Nov 12, 2009
    Resolved
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    I have recd your pending bill,but not payment timely,I promise your customercare
    i will pay 09 nov 2009 but your side 4 time held my service,
    1. 18th oct from evening
    2.23rd oct evening
    3.05 nov &
    4.9 nov evening
    Every time customer care call me unnessry.
    Please :
    +1 photos
    Aug 14, 2020
    Complaint marked as Resolved 
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      H
      hardikasha
      from Bengaluru, Karnataka
      Nov 11, 2009
      Resolved
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      Resolved

      As I have taken a new SIM of Vodafone (Postpaid) and they have given me a plan of Rs.234 per month in which Rs.199 will be my rental charges and Rs.35 was on SMS pack in which I get 350 local SMS free.
      After 15 days they have given me a bill of Rs.232 and in that all calls charges were correct but SMS charges was Rs.121 as they have failed to activate my plan of SMS pack
      When I compalained on customer care I have not got a correct response, after that I have gone to Vodafone Gallery Ghatkopar and I have told about this issue and in that they told me your problem will get solve within 72 hours after getting a call from vodafone company
      After 2 days I got a call from Vodafone company and I have told about this issue but they told me that you have to pay the bill and they have not solved my problems
      Due to their fault why should one bear
      Plz solve my problems
      Aug 13, 2020
      Complaint marked as Resolved 

      Vodafone — plan not activated

      sir,
      i hve receive the call frm vodafone executive in case of new plan activation {becoz my old plan is expired}.so i agree for this plan activation.but by the mistake o[censored]r executive my plan is not activated nd becoz of this mistake i got monthly rental of RS 149 in my bill so kindly take action regarding my prblm. otherwise i will not pay my any bill till my prblm is not solved...
      thank u !

      vodafone company — remove the towers or give compassion and stop payment

      vodafone company has built a towers in my land (dist. beed, tal.gevori, tandla gaon).Land in the name of my mother Radhbai sirsat since dec 2006 Gat no. 141 and area 0.40 hactarces.My reg. copy has clearly mention that land from front side road is own. Then also company workers given rent to other person ( vasantrao gavate).
      What action has taken by company ? Is it true your some officer are related?
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        Joseph Mathew
        from Kottayam, Kerala
        Nov 11, 2009
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        Respected Sir,
        I am a Vodafone post paid connection holder from 2007 under the plan FTT / 299. Eight of our company members having the same plan or similer plans, have jointly decided to form a CUG including the 10 new post paid connections we have taken. The store men of your Kottayam store only canvased us for the same and we agreed to them for the single CUG plan. We gave application for the same. The plan was activated very late. More than that they have put us in two different CUGs. Many of the old post paid connections' plan has been changed in to 199 plan, without our knowledge. The services given to us is very poor. Whenever we try to contact the concerned person in the store, they are hesitant in attending our call. All o[censored]s received a huge some amount for the first bill. I request you to look into the matter urgently. Other wise we plan to cancell all the vodafone connections. Looking forward to your replay and help
        Thank You
        Joseph Mathew
        Aug 14, 2020
        Complaint marked as Resolved 
        I am having mob no [protected] (plan 999- without any rent), I received a call from vodofone care, he advised me to change the plan which is lower call rate and told me send sms. As told by him i sent the sms to 111, In Jan2010 bill rs.45- has charged for rent, immediately i contacted vasant vihar cust care office and reported on 03.01.2010 to them. She has assured me the problem will be solved, yr plan would continue in 999. and also assured no rental charges will be charged. but in Feb2010 bill rs.299+tax has charged as rental. Again i have contacted vasant vihar office on 14.02.2010, she has told me that she sent email to controlling office to cancell the rental charges. and also informed me within 72 hours confimation message would come to my mob phone.
        but nothing has come and reminder for due payment only is coming.

        pls reply to me,
        I have pre paid connection & I never had active match service on my mobile, but they active the same on my mobile & last 20 days every day they are deductiong 3 to 5 rs from my account. 2 time I have visited vodofone stores they noted the complain but till today no action has done & amount are deducting from my account [protected].


        B.s.arora
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          D
          Deepjyoti Chakraborty
          from Kolkata, West Bengal
          Nov 11, 2009
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          Hello,
          My name is Deep Jyoti Chakraborty. My mobile no. is [protected].I having your connection past 3 to 4 years. I am very disappointed with your service. I activate one culler tune on on 5/11/2009 at 8:00pm. But till now the culler tune not activated on my account. I told that matter to your customer care. But they not do anything. So plz look into that matter. One thing also happened that on 11/11/09 rs15 was also deducted from my account. I m very disappoint with your service. If you don’t do something then I am bound to disconnect the service.
          HI sir.

          I have a problem. My Vodafone number ([protected]) is forget. That's why I want to my This number ([protected]) block. Because any one can't be miss used. Sir You want to Ask any question.
          So You can cont. this number ([protected]) mr. shravan kumar.

          Plz. sir reply.


          Thank's



          Shravan kumar
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            S
            sandesh
            from Bengaluru, Karnataka
            Nov 8, 2009
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            i had purchased one sim from retailer.. offer was 100 local sms free.... no rent.. but now,,, suddenly they have changed the plan without any notice...
            Dec 26, 2016
            Complaint marked as Resolved 
            Verified Support
            Dec 01, 2011
            Vodafone India Customer Care's response
            Hi Sunil,

            Sorry for the inconvenience caused. Please share your number with us here http://bit.ly/vvyLeX We're keen to resolve the matter at the earliest.

            Regards,
            Vodafone Customer Care
            hi all..
            i am a vodafone karnataka pre paid customer.
            i had a low rate plan in dec 2007, and i got a sms like,
            recharging with 888 i will get the same tariff for another one year, and recharged on the same day.
            but all of a sudden after 3 months, in 2008 march, they withdrawn that plan...
            i got one year validity, but a base plan from march 2008, with higher call rates...

            who will answer for the lost amount 888 rs???
            i called to customer care to complain about..
            but i got the answer, that plan has been withdrawn...

            this is cheating and against customer rules...
            pls dont trust these people..
            Harashment by Vodfone Staff - Mr Surinder, Mr. Naresh- Main office-mall Road Ludhiana Punjab.

            Mr Surinder sold me New Corporate Connection in PAU in the month of May and Number is, [protected].

            Actually i want to change my Old number to [protected] Plan to corporate Plan. and Mr. Surinder told me that I have to Purchase a new number if I have to change my Old Number, s Bill Plan.

            and he told me my next bills be generated with new corportae Plan.

            But bill are generated with my old plan

            I personally met Mr Narsh in his office at Mall Road and he assured me my bill plan
            wiil be changed and collect my documents once again

            Now Vodfone customer care are calling to deposit my bills. which are generated with old Bill Plans

            if i have to pay bills with my old plan then why Mr Surinder sold me new connection with false commitment

            Now plaese change my bill plan and generate my last two bills with new bill plan so that i can pay my bills.

            make it asap and on top priority

            If my bill plan is not changed then i am going to sue you people in Consumer Court as I have no other option left and also i will try to Black list Vodafone in Punjab Agricultural University, Ludhiana



            Thanks & Regards
            Arun Kumar

            Network Assistant
            PAU, Ludhiana

            [protected]
            [protected]
            [protected]
            [protected]
            [protected]
            I am a unfortunate computer of Vodafone.. They change my Tariff plan to a ridiculous plan of 299 ROAM without my notification.. When I called them, they say.. It has done through ""IVR""... which I never DID. Band karo aise IVR ko.. No body is listening this.. Everybody is singing the same song. IVR.. IVR.. but nobody is able to prove it. HOW and WHEN?????

            Please.. think Before buying a VODAFONE number.. It is not a Indian company and they can not do any good for INDIANS>> go to something else..

            I've approached every support including NODAL, APPLET...
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              Subodh Katiyar
              Nov 7, 2009
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              Hi,

              This is with reference to my previous complaint -
              My number 96549023** was barred on 4th as the outstanding amount crossed teh limit of 1k, I later discoverd that was due to the advance fees they charged on my vodafone account and GPRS usages which they keep billing till the end of month when they revert it back as I have 1000 mb of free usages.

              So infact there never was an outstanding surpassing the limit, yet they gave a call and said when will you deposite the money, i said within 2 hours and I did the same using online payment provided on the site.

              Yet the disconnected the outgoing, sms and gprs, I even paid 3k for security on 5th yet the services couldn't be started they kept telling me it fault in your handset, bl**dy monkeys.
              They didn't undestand that till they sent a sms that your service have been barred, my phone was fine but after that it discovered a hardware fault, anyways, what to expect of 12th pass person.

              later on 7th morning some techncial guy called and he asked me if the outgoing and sms were working fine, I check and they hads started working, that means this guy eventually fixed and called me.
              But the gprs was not working and was giving me error Activation denied error 4159 , so after another 10 rounds of calling back to the customer care I decided to unsubscribe the GPRS and find something other service proably.

              In short don't let your phone cross the limit, else they will cut the services withtout a proper notice and they don't have means to activate your services in time even if they and their 12th class pass CCE try.

              Either don't go for Vodafone, if you go for them, be prepared to loose your calling when you will desperately need it.

              God bless you
              Aug 14, 2020
              Complaint marked as Resolved 

              Vodafone — service debarred without notice

              sir
              i took a pre paid mobike connection from an authorised agent of vodafone on 17 may 09. service was started on the same day but my number is debarred on 31 may 09 without any notice. i met with the agent but he replied that this is related to vodafone head office. i had deposited the vadil proof of addres and identity. i resubmitted the same to the agent.

              sir please look into the matter. this case is not only with me. it is with some of my friends also. this is a very common problem with vodafone.

              my mobile number is [protected]

              thinking you...

              vodafone/mobile debarred — connection debarred

              DATE: 5/6/11

              OWNERABLE SIR? My no [protected]/[protected]

              MAY I TAKE AN OPPORTUNITY TO INTRUCE MESLFAS PRASHANT MGHE(DGM) AUTO INDUSTRY.I AM POSTED IN PUNJAB AND HOMETOWN IS JODHPUR.I CAME ON ANNUAL VACATION AND BUYED VODAPHONE SIM COMPLETING ALL NECESSARY FORMALITIES.I FILLED LOCAL ADRESS AS ACTUAL OF PUNJAB AND PERMANENT ADRESS OF MY PARENTAL HOUSE ALONG WITH PAN NO AND ALL OTER VALID IDENTIFACTIONS.
              MY CONNETION WAS BARRED FOR IN AND OUTGOING DEMANDING LOCAL PER. ADRESS.WHICH I HAVE FURNISHED IN TIME. NOW INTRESTINGLY U PL SEE HOW THE COUSTMER IS TOURTURED BY YOUR:

              1 MR SUNIL FROM JAIPUR CONFIRMED THAT ALL FORMALITIES HAS BEEN COMPLETED AND SEVICESE WILL RESUME IN 1HR.THEN THEREAFTER HE NEVER LIFTED MY/DEALERS PHONE.
              2Mr ravi/jaipur always cut my ph at least11 times
              3 Dealer shown his total helpness in this matter
              4 inspite of assurance fr mr sunilRSM no action took pl and ignorance was continued for last 10 days
              4,Rs800 and extremely important calls from myoffice has tarnished my image to some extent.
              5it appears that it has a inherent culture of teasing coustmer who trapped in such situations for lake of training of yr dealers to guide at the time of filling the form.
              6.a service provider can be so ignorant is unbeliveabl/insulting to coustmer who had22 visits to dealer17 calls to yr officials,without service with total irresponsible behavior.
              9.against my submissive nature I am compelled to move to consume court.
              10i visited jodhpur office where Mr anant has shown sympathy and agreed that I am not at fault.

              Regards

              P. Moghe
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                S
                SAXENASK
                from Chennai, Tamil Nadu
                Nov 7, 2009
                Resolved
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                Resolved

                Dear Sir.
                Subject - IMEI/ESN/SN[protected] / Mobile Phone/ Charging Problem

                Reference to above ,I have purchased the mobile from your franchise & visited at Subhash Market-Bareilly U.P. for the above said complaint, LITTERLY HE NOT READY TO LISTEN THE COMPLAINT & started to give lot of excuses.I do not think such a big company"s franchise are behaving like this.
                It is therefore my request to you , please look in to this matter very seriously & do the needful.
                The details of purchasing as under -
                1.Shop - Punjab Watch Gallery,B-10,Butler Plaza,Bareilly.U.P.
                2.In.No. - 356 & Book No. 08
                Date of Purchase - 08.06.2008

                Thanks & regards.
                Dr.Sanjiv Kumar Saxena.
                Aug 13, 2020
                Complaint marked as Resolved 

                vodaphone mobile v-125 — mobile not working

                I am Raju Mallick my mobile no -[protected]. purches of vodaphone mobile (model no-v125, EMI No-[protected]) from the shop of lokenath comunication center address : narayanpur battala, P.O-Rajerhat gopalpur, kol-136.phone no-[protected]/28660922 aginst biil no-2805 & date 05/05/08.

                one month before mobile is giveing problem that time infromed that shop he replaced the mobile ( model no-v125, EMI No-[protected]) but this mobile given the problem from beging.

                now last few days, everyday i am going vodaphone stores near chadnichawk, kolkatta... everyday he told stock not available Mr.Dulal & Mr.Sahid.

                please give me a advice what will i do ???????????????????

                now i can not used my mobile.

                thanking you

                Raju Mallick.
                charging problem
                vodafone 125 charging position complaint
                charging conecson post
                vodafone 225 charging jumper digram bheje
                karhan
                dear sir
                vodafone modal 125 problam is not charing so pl give some idea
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                  Subodh Katiyar
                  Nov 6, 2009
                  Resolved
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                  Hi,

                  I got a corporate account of Vodafone on my Nokia E75 and somehow the limit was fixed on 1100 rs, I got a call on 25th october to pay some interim payment as my usages were reaching 900, I did the same and paid the complete outstanding.
                  on 1st or 2nd of november I opted for GPRS , VMC service ,this they charge in advance and the outstanding touched 1000 again.
                  On 4th november I got a call from a very arrogant and angry lady (not understanding that I pay income tax almost equal to her monthly salary every month) told me to make an interim payment immediately in cash, I said I always pay online and I wll pay when I get the bill as I have already paid the interim once on 25th and I haven't made so many calls, yet I paid within 2 hours when I could get time, but then I received an sms that 'your services have been barred'.
                  I tried to call 111 but seems they had barred me from there as well (thanks to the lady the other day) , I tried to get to call center executive for about 50 - 100 times and the menu keeps coming to the main menu.
                  later I was told that this can be activated for a subscriber , no guess who put this on for me for no obvious reasons, just that I said "I can't visit any office now, I will pay online".

                  I guess how many these kind of personalities are roaming around, taking revenge on anyone and everyone whosoever makes them look small, I just subscribed to VMC, didn't even call more than 300 minutes.But some one decided it has to be cut off and there I am .

                  VodaFone is saying the connection is fine from their end but I can't call I can't sms, I can't use my GPRS, I can't use my GPS locator (it uses GPRS) and I am paying some amount daily for the GPRS and VMC :-).

                  Jai ho angry bitter lady , probably in her PMS :-)
                  its 7th november, the call center tells me to go to their vodafone center and get my sim checked, as my services are fine from their end.
                  Who has time to go to some Vodafone center ?
                  And what went wrong with my sism after receiving message from them that my services have been barred.
                  I know some people in Vodafone newbury I would like to tell them this is how the business is being operated around here.

                  96549023**
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    J
                    jignasha
                    from Hyderabad, Telangana
                    Nov 6, 2009
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                    can you let me know my mobile connection is cancelled or not if not can you plzzzzzzzzzzz cancel the connection. [protected]

                    Vodafone — CANCELLATION OF NEW PLAN

                    BY RECEIVING SMS TODAY MORNING FOR CLAIMING RS.65- PER MONTH FOR NEW PLAN WHICH WAS NOT INFORMED TO US AT THE TIME OF INTORDUCTION.

                    BY DIALING CC NO.111 NOBODY RESPONDING FOR THE SAME.

                    YOGESH .BHATT
                    CELL NO.[protected]
                    DATE : 29/05/2008
                    can you let me know once the connection is cancelled on my email:[protected]@yahoo.com
                    MY PLAN HES BEEN CHANGED WITHOUT MY INTIMATION ... AND THE BILL CAME TO ME AS 3084 RUPEES INSTEAD OF SOME 600 ... AND MY OUT GOING CALS BEEN BARRED CANT EVEN CALL TO THE CUSTOMER CARE.. AND WEN I CALLES THEM FROM MY LANDLINE THT PERSON IN CUSTOMER CARE IS SAYING HIS SYSTEM IS NOT WORKING AND WAS SAYING GO GIVE COMPLAINT TO MY HIGHER OFFICIALS THAT MY SYSTEM IS NOT WORKING AND MENTION MY NAME ALSO THT CUSTOMER CARE GUY IS TEELING TO ME... WORST SERVICE FROM VODAFONE ...
                    Hi all,
                    Im working in a MNC last month i have received a call from a vodafone executive stating that they have a corporate plan 265 plan which is haveing some bulk offers like 2000 mins std and local free and also he shown me the offer stated in a notice like something they are using for their advertisement there it has mentioned as 2000 mins STD/Local on net.Since we are consumers its their duty to explain us properly that guy tols i will be having both STD and local free for all the other networks i believed him and bought a sim for what i have to pay 300 as a deposit and also he mentioned that if im not satisfied with the plan i can able to cancel immediately and i can get the amount immeadiately in any karnataka vodafone stores.
                    After three days i have received a call from vodafone customer care stating that my plan had been activated and it is the same plan of 265 rent....After a clear enquiry with the customer care officer i came to know that i was mistakenly understood the wordings..The meaning for on net is only for vodafone to vodafone..Event though i was cheated by that person i dont mind,since its all already done.So i reached the vodafone care they told that it is not possible to cancel the plan..The reason behind this is i have to use this connection for a period of 3 months after that only i can able to cancel this plan..Then i went to vodafone store to cancel this thing they also repeating the same thing..I dont know what is the problem with the vodafone care i have sent a mail to vodafone care i didnt get any reply from them,For selling alone they are calling twice are thrice in a day for selling their product but after selling that they are not ready to help the Customer care......But their slogan is "HAPPY TO HELP"...My humble request to them is to follow the slogan.....Please call me back at [protected] if any vodafone customer care seen this means.........Thanks for reading my complaint.
                    As I have relocated from Bangalore to hyderabad and call'd vodafone customer care more then 10times for De-activation of my mobile no 91-[protected] but till now no response from them,

                    Requesting India Consumer to take action against them in De-activation of my mobile no before 25-July-13..

                    Thanks
                    Syed Azhar.
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                      N
                      narendra kumar sangwan
                      from Delhi, Delhi
                      Nov 6, 2009
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                      vodafone post paid [protected]
                      Posted:[protected] by Narendra Kumar Sangwan Send email


                      vodafone worst company
                      vodafone -complaint ref.no.[protected]--regarding
                      after one ms.balvinder talked to me about 10days back i went to voda office at church gate with all documents next day to get my name corrected in the bills and to change my address to breach candy.after wasting one hour there one mr.kasim attended and asked me to get certain forms signed from my son akshay .along with his ID proof self attested by him. i got the needful done and and visited vodafon office YESTERDAY and there after waiting for 40 miutes one sachin attended and after verifying all documents for 30 minutes he showed anxity to leave office at 7.30 pm but when i insisted in rectifying my name and address, he went to his senior reluctantly and soon after informed me that on one of the documents my sons signature is not tallying completely.i got SO furious when i hav given so many documents not only of mine and my sons but also pertaining to my wife,s passport in whose name the said residence had been allotted by her organisation.when he refused to do the needful corrections in in my phone bills i tore off all the documents and threw ALL the paper at them and also application DULLY FILLED UP AND SIGNED for transfer of phone connection in my name as advised by the vodafone staff when there was no need for the same since all mistakes were committed by vodafoe staff .NOW DONT EXPECT ANY PAYMENT OF BILLS FROM ME. I HOPE THIS SIMPLE LANGUAGE YOU UNDERSTAND.-------NARENDRA KUMAR SANGWAN
                      --- On Sat, 10/24/09, narendra kumar <[protected]@yahoo.com> wrote:


                      From: narendra kumar <[protected]@yahoo.com>
                      Subject: Fw: View all vodafone/mob no[protected] complaints
                      To: vodafonecare.[protected]@vodafone.com
                      Date: Saturday, October 24, 2009, 7:04 AM




                      --- On Sat, 10/24/09, narendra kumar <[protected]@yahoo.com> wrote:


                      From: narendra kumar <[protected]@yahoo.com>
                      Subject: View all vodafone/mob no[protected] complaints
                      To: vodafonecare.[protected]@vodafone.com
                      Date: Saturday, October 24, 2009, 6:52 AM


                      vodafone/mob no[protected] Complaints - connection in wrong name
                      View all vodafone/mob no[protected] complaints
                      vodafone/mob no[protected]
                      Posted:[protected] by Narendra Kumar Sangwan Send email


                      connection in wrong name
                      my son akshay kumar with vodfone no.[protected] had taken two more family connections [protected] for me and [protected] for another member of the family under a scheme of vodafone where their agent recorded my name wrongly as "akshay kumar N sangwan" instead of my name "narendra kumar sangwan or N.K.Sangwan" .as a result bills are wrongly being sent in wrong name.my son has paid my last bill of Rs 532/- Due date 6/10/09 .I hav asked him not to pay future bills since i am not getting reimbursement of the bills amount from my office since my name is not recorded in the phone bills.Inspite of making several oral and written complaints to vodafone office about a month back with copy of office I-Card and residence allotment letter (FLAT NO.11,JEEVAN ANAND,oppo BREACH CANDY HOSPITAL, BHULABHAI DESAI MARG,WARDEN ROAD,MUMBAI ) they hav not taken any action.thus customer service of vodafone is 100 times worse than the MTNL people. A confirmation of my comlaint was given by vodafone through SMS dated 6/10/09 with registration no.[protected],yet no response till date either for change of name or for change of address from mahendra towers,worli,mumbai to breach candy area.-NARENDRA KUMAR SANGWAN,MOBILE-[protected],---RELATIONSHIP NO.--8.11510602.00.00.100008
                      Sir,
                      I want to disconnect the Vodafone No. [protected], due personal reasons.

                      Regards,
                      Mehul K. Mehta.
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                        A
                        Awadhesh Kumar Karn
                        from Delhi, Delhi
                        Nov 6, 2009
                        Resolved
                        Report
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                        Resolved

                        Respected Sir

                        I am using a Vodafone postpaid connection Mo. No. [protected]. I had given all the relative documents to Vodafone store. After 10-11 month I got a call from Vodafone customer care, Vodafone update your address so require your all the relative documents. Then I had given my address proof with my residential proof (Photo, ID proof, Address proof etc.) yours executive. But my outgoing calls barred. they commit me that it will done and after one and half hour your services will activated. I sent this complain Vodafone customer care and customer care executive give me a complaint ID [protected]. But nothing happen. Every time I call in 111 every caller are saying documents not submit . I talk many times to customer care executive but they cannot satisfy me. I don't understand what to do. Is it my fault that we use Vodafone services . Please suggest.

                        Awadhesh Karn
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Till date not recv any response from the customer care(Vodafone ) Pls see the trailing mail for better understanding -

                        On Mon, Dec 14, 2009 at 9:40 AM, santosh singh <[protected]@gmail.com> wrote:

                        REMINDER




                        On Sat, Nov 28, 2009 at 10:14 PM, santosh singh <[protected]@gmail.com> wrote:




                        On Sat, Nov 28, 2009 at 10:02 PM, santosh singh <[protected]@gmail.com> wrote:

                        REMINDER


                        [protected] Forwarded message[protected]
                        From: santosh singh <[protected]@gmail.com>
                        Date: Wed, Nov 25, 2009 at 4:59 PM
                        Subject: Re: Auto generation of SMS:[protected] [REF:[protected]]
                        To: vodafonecare.[protected]@vodafone.com




                        Rahul,
                        I Have done the payment (reciept No. 810641) but I don’t know what’s the problem with Vodafone as i was eagerly waiting for your response but no result found, and to add fire you guys have barred all the services of my number I think you guys don’t care about your customers feedback.


                        Kindly let me know the status ASAP
                        .






                        On Mon, Nov 23, 2009 at 1:53 PM, santosh singh <[protected]@gmail.com> wrote:


                        Hi Rahul,

                        This is my last REMINDER for your company.

                        Santosh Singh
                        [protected]

                        On Sat, Nov 21, 2009 at 10:50 AM, santosh singh <[protected]@gmail.com> wrote:

                        Hi Rahul,

                        How much time you required for solve the issue .


                        On Mon, Nov 16, 2009 at 9:34 PM, santosh singh <[protected]@gmail.com> wrote:

                        Hi Rahul,

                        Pls update ...


                        Regards
                        Santosh Singh
                        [protected]


                        On Wed, Nov 11, 2009 at 3:51 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

                        Dear Mr. Singh,

                        Thank you for your email dated 11th November, 2009 regarding sms service on your Vodafone number [protected].

                        We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.

                        We would like to inform you that your bill will be generated on 16th November, 2009.We request you to kindly send us your mail after bill generation date so that the issue can be resolved.

                        You may also view / download your bills from our website www.vodafone.in.

                        We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

                        Happy to help,

                        Rahul Sabharwal

                        Vodafone Care

                        Contact numbers

                        Vodafone Care : 111 or +91-([protected])

                        (Toll free from Vodafone mobile phones within the home network)

                        Fax number : +[protected]

                        E-mail : (vodafonecare.[protected]@vodafone.com)

                        Website : http://www.vodafone.in/

                        ---- Original Message ----
                        From: [protected]@gmail.com
                        Sent: 11-Nov-2009 16:44:01
                        To: vodafonecare.[protected]@vodafone.com
                        Subject: Re: Auto generation of SMS:[protected]

                        waiting ur response...

                        On Mon, Nov 9, 2009 at 7:13 PM, santosh singh <[protected]@gmail.com
                        > wrote:

                        > Hi,
                        >
                        > I dont know whats the problem with Vodafone as i was eagerly waiting for
                        > your responce but no result found, and to add fire you guys have barred all
                        > the services of my number i think you guys dont care about your customers
                        > feedback.
                        >
                        > Kindly let me know the status ASAP.
                        >
                        > On Sat, Nov 7, 2009 at 3:08 PM, santosh singh <
                        > [protected]@gmail.com> wrote:
                        >
                        >> Still waiting your response.
                        >>
                        >>
                        >> On Thu, Nov 5, 2009 at 3:09 PM, santosh singh <
                        >> [protected]@gmail.com> wrote:
                        >>
                        >>> Hi Rahul,
                        >>>
                        >>> Waiting your revert...
                        >>>
                        >>> Regards,
                        >>> Santosh Singh
                        >>> [protected]
                        >>>
                        >>> On Tue, Nov 3, 2009 at 5:59 PM, santosh singh <
                        >>> [protected]@gmail.com> wrote:
                        >>>
                        >>>> Hi, ,
                        >>>>
                        >>>>
                        >>>>
                        >>>> I am very stunned to see the riposte given by you people I was keenly
                        >>>> waiting for your response but I am very sorry that this episode has washed
                        >>>> away the esteem of Vodafone.
                        >>>>
                        >>>>
                        >>>>
                        >>>> And this is not only, you people barred my number without replying to my
                        >>>> mail.
                        >>>>
                        >>>>
                        >>>>
                        >>>> I am still waiting for your response.
                        >>>>
                        >>>>
                        >>>>
                        >>>> Regards
                        >>>>
                        >>>> Santosh Singh
                        >>>>
                        >>>>
                        >>>>
                        >>>> [protected]
                        >>>> I
                        >>>>
                        >>>> On Sat, Oct 31, 2009 at 11:46 AM, santosh singh <
                        >>>> [protected]@gmail.com> wrote:
                        >>>>
                        >>>>> Hi Rahul,
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> I have cross checked the settings of my handset and for the same i have
                        >>>>> also visited to the NOKIA service centre but as per them no errors found on
                        >>>>> my handset,
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> Another point is this that, if my credit limit is only 1700 how come
                        >>>>> that day my usage reached up to 2200rs, you should need to bar my number if
                        >>>>> it has exceeded my credit limit that day,
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> I would kindly request you to please look into this matter and
                        >>>>> investigate the same ASAP, and if this is not possible to get this resolved
                        >>>>> migrate this number to prepaid.
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> Waiting for your positive revert.
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> Regards
                        >>>>>
                        >>>>> Santosh
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> On Sat, Oct 24, 2009 at 10:32 AM, Vodafone Care <
                        >>>>> vodafonecare.[protected]@vodafone.com> wrote:
                        >>>>>
                        >>>>>> Dear Mr. Singh,
                        >>>>>>
                        >>>>>> Thank you for your email dated 23rd October, 2009 regarding sms service
                        >>>>>> on your Vodafone number [protected].
                        >>>>>>
                        >>>>>> As already informed to you:
                        >>>>>>
                        >>>>>> We would like to inform you that there has been no error found on the
                        >>>>>> above mentioned number in our system.We request you to kindly check your
                        >>>>>> handset for the same.
                        >>>>>>
                        >>>>>> You may also view / download your bills from our website
                        >>>>>> www.vodafone.in.
                        >>>>>>
                        >>>>>> We hope we have been able to resolve your concern to your
                        >>>>>> satisfaction. However, in case you need further assistance, do call or email
                        >>>>>> us. We'll do our best to help you.
                        >>>>>>
                        >>>>>> Happy to help,
                        >>>>>>
                        >>>>>> Rahul Sabharwal
                        >>>>>>
                        >>>>>> Vodafone Care
                        >>>>>>
                        >>>>>> Contact numbers
                        >>>>>>
                        >>>>>> Vodafone Care : 111 or +91-([protected])
                        >>>>>>
                        >>>>>> (Toll free from Vodafone mobile phones within the home network)
                        >>>>>>
                        >>>>>> Fax number : +[protected]
                        >>>>>>
                        >>>>>> E-mail : (vodafonecare.[protected]@vodafone.com)
                        >>>>>>
                        >>>>>> Website : http://www.vodafone.in/
                        >>>>>>
                        >>>>>> ---- Original Message ----
                        >>>>>> From: [protected]@gmail.com
                        >>>>>> Sent: 23-Oct-2009 17:58:13
                        >>>>>> To: vodafonecare.[protected]@vodafone.com
                        >>>>>> Subject: Re: Auto generation of SMS
                        >>>>>>
                        >>>>>> Dear Rahul,
                        >>>>>>
                        >>>>>> I thank you for immediate responce for my issue.Just to make you aware
                        >>>>>> of
                        >>>>>> the fact that i have visited Vodafone store and got to know that the
                        >>>>>> messages were sent on only three number continiously for three days
                        >>>>>> and all
                        >>>>>> the three numbers were of my home.My concern is if it happened then
                        >>>>>> why it
                        >>>>>> only happened only on these three numbers and why their were no
                        >>>>>> responce
                        >>>>>> from your cutomer care team as your team follows so frequently for
                        >>>>>> bill
                        >>>>>> collection and when credit limit exceeds then why in this case my num
                        >>>>>> was
                        >>>>>> barred and no information was provided.My credit limit is 1700 only
                        >>>>>> then how
                        >>>>>> come it keep on sending the messages and the amount got exceeded to
                        >>>>>> 3200.I
                        >>>>>> request you to please look into the same and please waive off my extra
                        >>>>>> billing amount.
                        >>>>>>
                        >>>>>> Regards
                        >>>>>> Santosh Kr Singh
                        >>>>>>
                        >>>>>> On Sun, Oct 18, 2009 at 11:44 AM, Vodafone Care <
                        >>>>>> vodafonecare.[protected]@vodafone.com> wrote:
                        >>>>>>
                        >>>>>> > Dear Mr. Singh,
                        >>>>>> >
                        >>>>>> > Thank you for your email dated 18th October, 2009 regarding sms
                        >>>>>> service on
                        >>>>>> > your Vodafone number [protected].
                        >>>>>> >
                        >>>>>> > We would like to inform you that there has been no error found on
                        >>>>>> the above
                        >>>>>> > mentioned number in our system.We request you to kindly check your
                        >>>>>> handset
                        >>>>>> > for the same.
                        >>>>>> >
                        >>>>>> > You may also view / download your bills from our website
                        >>>>>> www.vodafone.in.
                        >>>>>> >
                        >>>>>> > We hope we have been able to resolve your concern to your
                        >>>>>> satisfaction.
                        >>>>>> > However, in case you need further assistance, do call or email us.
                        >>>>>> We'll do
                        >>>>>> > our best to help you.
                        >>>>>> >
                        >>>>>> > Happy to help,
                        >>>>>> >
                        >>>>>> > Rahul Sabharwal
                        >>>>>> >
                        >>>>>> > Vodafone Care
                        >>>>>> >
                        >>>>>> > Contact numbers
                        >>>>>> >
                        >>>>>> > Vodafone Care : 111 or +91-([protected])
                        >>>>>> >
                        >>>>>> > (Toll free from Vodafone mobile
                        >>>>>> phones
                        >>>>>> > within the home network)
                        >>>>>> >
                        >>>>>> > Fax number : +[protected]
                        >>>>>> >
                        >>>>>> > E-mail : (vodafonecare.[protected]@vodafone.com)
                        >>>>>> >
                        >>>>>> > Website : http://www.vodafone.in/
                        >>>>>> >
                        >>>>>> > ---- Original Message ----
                        >>>>>> > From: [protected]@gmail.com
                        >>>>>> > Sent: 18-Oct-2009 10:44:12
                        >>>>>> > To: vodafonecare.[protected]@vodafone.com
                        >>>>>> > Cc: [protected]@gmail.com
                        >>>>>> > Subject: Auto generation of SMS
                        >>>>>> >
                        >>>>>> > Hi,
                        >>>>>> >
                        >>>>>> > This is to inform you that my no [protected] is generating auto SMS
                        >>>>>> > since 17-10-09 from 7:00 P.M.
                        >>>>>> >
                        >>>>>> > I Would like to inform that i will not be responsible for any bill
                        >>>>>> related
                        >>>>>> > to this. If you are not able to solve the issue. Cancel my services
                        >>>>>> w.e.f
                        >>>>>> > today[protected]
                        >>>>>> >
                        >>>>>> > Please consider this mail as application
                        >>>>>> > Check & Revert ASAP
                        >>>>>> >
                        >>>>>> >
                        >>>>>> >
                        >>>>>> >
                        >>>>>> > --
                        >>>>>> > Thanks & Regards
                        >>>>>> >
                        >>>>>> > Santosh Kumar Singh
                        >>>>>> >
                        >>>>>> > Mobile No.:[protected]
                        >>>>>> >
                        >>>>>> >
                        >>>>>> > Dream like you are going to live forever Live like you are going to
                        >>>>>> die
                        >>>>>> > tomorrow
                        >>>>>> >
                        >>>>>> > This email and any attachments thereto are confidential and
                        >>>>>> intended
                        >>>>>> > solely for the use of the individual or entity to whom they are
                        >>>>>> addressed.
                        >>>>>> > This message contains confidential information and is intended only
                        >>>>>> for the
                        >>>>>> > individual named. If you are not the intended recipient / named
                        >>>>>> addressee
                        >>>>>> > you should not disseminate, distribute, reproduce or copy this
                        >>>>>> e-mail.
                        >>>>>> > Please notify the sender immediately by e-mail if you have received
                        >>>>>> this
                        >>>>>> > e-mail by mistake and delete this e-mail from your system. If you
                        >>>>>> are not
                        >>>>>> > the intended recipient you are notified that disclosing, copying,
                        >>>>>> > distributing or taking any action in reliance on the contents of
                        >>>>>> this
                        >>>>>> > information is strictly prohibited. Please further note that
                        >>>>>> transmission
                        >>>>>> > cannot be guaranteed to be secure or error-free".
                        >>>>>> >
                        >>>>>>
                        >>>>>>
                        >>>>>>
                        >>>>>> --
                        >>>>>> Thanks & Regards
                        >>>>>>
                        >>>>>> Santosh Kumar Singh
                        >>>>>>
                        >>>>>> Mobile No.:[protected]
                        >>>>>>
                        >>>>>>
                        >>>>>> Dream like you are going to live forever Live like you are going to
                        >>>>>> die
                        >>>>>> tomorrow
                        >>>>>>
                        >>>>>> This email and any attachments thereto are confidential and intended
                        >>>>>> solely for the use of the individual or entity to whom they are addressed.
                        >>>>>> This message contains confidential information and is intended only for the
                        >>>>>> individual named. If you are not the intended recipient / named addressee
                        >>>>>> you should not disseminate, distribute, reproduce or copy this e-mail.
                        >>>>>> Please notify the sender immediately by e-mail if you have received this
                        >>>>>> e-mail by mistake and delete this e-mail from your system. If you are not
                        >>>>>> the intended recipient you are notified that disclosing, copying,
                        >>>>>> distributing or taking any action in reliance on the contents of this
                        >>>>>> information is strictly prohibited. Please further note that transmission
                        >>>>>> cannot be guaranteed to be secure or error-free".
                        >>>>>>
                        >>>>>
                        >>>>>
                        >>>>>
                        >>>>> --
                        >>>>> Thanks & Regards
                        >>>>>
                        >>>>> Santosh Kumar Singh
                        >>>>>
                        >>>>> Mobile No.:[protected]
                        >>>>>
                        >>>>>
                        >>>>> Dream like you are going to live forever Live like you are going to die
                        >>>>> tomorrow
                        >>>>>
                        >>>>
                        >>>>
                        >>>>
                        >>>> --
                        >>>> Thanks & Regards
                        >>>>
                        >>>> Santosh Kumar Singh
                        >>>>
                        >>>> Mobile No.:[protected]
                        >>>>
                        >>>>
                        >>>> Dream like you are going to live forever Live like you are going to die
                        >>>> tomorrow
                        >>>>
                        >>>
                        >>>
                        >>>
                        >>> --
                        >>> Thanks & Regards
                        >>>
                        >>> Santosh Kumar Singh
                        >>>
                        >>> Mobile No.:[protected]
                        >>>
                        >>>
                        >>> Dream like you are going to live forever Live like you are going to die
                        >>> tomorrow
                        >>>
                        >>
                        >>
                        >>
                        >> --
                        >> Thanks & Regards
                        >>
                        >> Santosh Kumar Singh
                        >>
                        >> Mobile No.:[protected]
                        >>
                        >>
                        >> Dream like you are going to live forever Live like you are going to die
                        >> tomorrow
                        >>
                        >
                        >
                        >
                        > --
                        > Thanks & Regards
                        >
                        > Santosh Kumar Singh
                        >
                        > Mobile No.:[protected]
                        >
                        >
                        > Dream like you are going to live forever Live like you are going to die
                        > tomorrow
                        >



                        --
                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die
                        tomorrow

                        “This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow




                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow





                        --

                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow




                        --
                        Thanks & Regards

                        Santosh Kumar Singh

                        Mobile No.:[protected]


                        Dream like you are going to live forever Live like you are going to die tomorrow
                        Hi Santosh,

                        We believe that you have been contacted by our Customer care team and hope that your concern regarding Prepaid balance has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

                        Regards,
                        Vodafone Customer Care.
                        Hi Awadhesh,

                        We believe that you have been contacted by our Customer care team and hope that your concern regarding documentation has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

                        Regards,
                        Vodafone Customer Care.
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                          DR. SANGITA CHHABRA
                          from Mumbai, Maharashtra
                          Nov 6, 2009
                          Report
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                          Sir,
                          I am a vodafone subscriber no [protected]. I had asked for talk plan to changed by sms and through vodafone request center three times in october 2009. but it was not done. now in november I got the bill with the old plan. Now again I am trying to change and they say it will be done by 14th december. My complaint is that if in october three complaints were made why it was not changed and why not immidiately.
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                            M
                            MOHIT GUPTA
                            from Mumbai, Maharashtra
                            Nov 5, 2009
                            Resolved
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                            Resolved

                            Dear vodafone,

                            I have been using your services since long through mob no.[protected].

                            Thursday morning at around 12 p.m. in the morning from your side,some SAKSHI from [protected] on your behalf asking for the documents regarding the identity & address proof.
                            She fixed a time between 11 a.m. & 1 p.m. for Saturday 7th Nov,09 to get the documents collected from my place.

                            At 2 p.m. same day i discovered that the outgoing of the same connection has been barred.
                            Which is very strange & really indigestible as i fail to understand o[censored]r effort of making tat so cald executive o[censored]rs calling & fixing a appointment with to collect the papers.
                            I then cald ur customer care & got connected to a executive named PARMINDER who was really bad in communication skills & does not deserve to in the customer service &
                            hospitality industry.
                            I request him to put me through his senior to find me a solution on urgent basis which was a much more strong flavour than Parminder
                            According to Mr.Sundeep, the senior customer executive ,customer problems & grievances is not their concern
                            This was the first time i found some one so rude with a tag line "HAPPY TO HELP U"
                            I cald again & complaint for the rude experience at the previous call Parminder & Sundeep and the Sakshi chapter,for all i got an answer sorry for the false commitment from
                            vodafone caller

                            All this while my work suffered so much because of no outgoing calls
                            No body was HAPPY TO HELP ME from vodafone end

                            As the ball was in vodafone court, I finally left my work n rushed back home,collect all the desired paper,deposited at Vodafone at Kamla Nagar & was committed for
                            resumed services with in 2 hrs.
                            Which was very much expected,the outing facilty was not activated & i have to cancel my trip out of town.
                            After calling the customer care again & again the executive on the call told me tat need at least 24 hrs. & again he was sorry for the false commitment at vodafone store.

                            Why always customers has to suffer whether is documents or payments??

                            Being a loyal customer & paying all the bills on time is never expected from such an international brand.
                            Its very annoying & embarrassing on my part n have this regretting feeling to be associated with vodafone
                            I & my work suffered so much because of really unprofessional & un trained staff of vodafone India n felt tat the staff is just "HAPPY TO HARASS U"


                            Please help & revert

                            Thanx

                            Mohit Gupta
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              A
                              amitsj
                              from Bengaluru, Karnataka
                              Nov 5, 2009
                              Resolved
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                              Resolved

                              My(Amit Shrinivas Joshi) Father Shrinivas B Joshi was user of vodafone number [protected] in Thane. He passed away on 3rd September 2007 but we stilled continued the sim and number with a minimum Billing plan of Rs 75. This was goining perfect till this year May 2009. In June 2009 vodafone suddenly added Rs 75 additional without informing us for the clip charges. when the same was enquired to Vodafone callcentre and store we got information that the minimum Bill of Rs 75 was only for one year and so additional charges of Rs. 75 as CLIP charges been added on to Phone.

                              I got a call from Vodafone care and was ask to settle the amount with some discount of Rs 50 on total billing. I was assured the Plan would be changed to Plan 99 which includes Talk time of Rs 99 plus CLIP charges. But after paying the bill also the Billing was never changed. The Bill still comes with old plan and additional CLIP charges. Now Vodafone has deactivated the SIM.

                              Would like to take a complaint against vodafone for false assuarance by Customer Care and addition of extra charges in Billing Plan with out intimation to consumer.

                              Regards,

                              Amit S. Joshi
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                Manas S Pandey
                                from Delhi, Delhi
                                Nov 4, 2009
                                Resolved
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                                Resolved

                                Dear Concerned,

                                Again I am writing you, after having very bad experience in past.

                                I have two more number on my name one is [protected] & another is [protected], I have registered my complaint of network issue, poor voice quality & call dropping so many times but always result is as usual. I have registered this time my complaint on mail expecting at least some action, but result is in front of you, I am writing once again .

                                Your Representative visited my residence but after visit I never received any call regarding his observations & future steps for betterment of services. is not your responsibility to ask customer that he is satisfied or not? His complaint is resolved or not ?or value of customer satisfaction is ZEERO for you.

                                At my residence B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal either your signal is missing or wherever signal is available they are very week, frequent call dropping is happening, ,in my last month bill you can find n numbers of time of call dropping on same number ,So I just want a clear cut answer from your side that are you able to provide me good services? Or you can tell me clearly that we can’t provide good & effective services .

                                I have postpaid connection for these numbers & I have done all payments on time, if I am not getting signals at residence than what is the purpose to keep these numbers & what is the logic for paying monthly charges to Vodafone .

                                Atleast this time please Convey your clear cut reply so that I can decide my future step to go to consumer forum or disconnect these numbers also.

                                .

                                Regards

                                Regards

                                Manas S Pandey

                                Quality Assurance Department
                                Godrej Hershey Limited
                                Plot No.5, New Industrial Area No.1
                                Mandideep – 462 021 Distt. Raisen (M.P.)
                                Phone: +[protected]
                                Fax: +[protected]
                                Mobile: +91 [protected]
                                E-Mail: ms.[protected]@godrejhersheys.com



                                From: Manas Santosh Pandey
                                Sent: Saturday, October 31, 2009 5:31 PM
                                To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
                                Subject: FW: not satisfied from Vodafone services


                                Final Reminder,

                                Dear Concerned,

                                This is with very heavy heart I am writing.

                                Stll no improvement & assurance from your side, your representative visited my residence but action & improvements awaited……………

                                I have Number [protected] on my name which was using by my Sister, but there was not a single signal at her residence (Flat No.4,140-C-Sec,indrapuri,Bhopal.), & this has been told so many times to your customer care, Is this the limit of torture I should be expecting from a brand like VODAFONE ? My trust was broken by your brand, but now we think that if you are not ready for providing us good service than we don’t have option other than to change my service provider.

                                Kindly Disconnect My Number [protected] from 1-Nov-09 & I am not going to pay any bill of this number from Nov-09.

                                Please collect your dues of Oct from Me ASAP


                                Thanks & Regards,

                                Manas S Pandey


                                From: Manas Santosh Pandey
                                Sent: Thursday, October 22, 2009 11:03 AM
                                To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
                                Cc: Rakesh Kumar
                                Subject: FW: not satisfied from Vodafone services

                                2nd Reminder…

                                Dear Rakhi,

                                Still response & action awaited.

                                Once again ,Hope for positive action.

                                Regards

                                Manas S Pandey

                                Godrej Hershey Limited
                                Plot No.5, New Industrial Area No.1
                                Mandideep – 462 021 Distt. Raisen (M.P.)
                                Phone: +[protected]
                                Fax: +[protected]
                                Mobile: +91 [protected]
                                E-Mail: ms.[protected]@godrejhersheys.com



                                From: Rakesh Kumar
                                Sent: Thursday, October 22, 2009 10:46 AM
                                To: Manas Santosh Pandey
                                Subject: FW: not satisfied from Vodafone services



                                From: Rakesh Kumar
                                Sent: Wednesday, October 07, 2009 3:14 PM
                                To: 'rakhi.[protected]@vodafone.com'
                                Subject: FW: not satisfied from Vodafone services

                                Please rectify the problem at the earliest.

                                Rakesh

                                From: Manas Santosh Pandey
                                Sent: Wednesday, October 07, 2009 3:06 PM
                                To: rakhi.[protected]@vodafone.net
                                Cc: Rakesh Kumar
                                Subject: not satisfied from Vodafone services

                                Dear Rakhi,

                                We all are using vodafone CUG as Godrej Hershey employees since last seven months but all time we are facing lot of network problem. Always phone disconnected during call, sometime it connected with wrong no.,voice also not clear, always we face problem during calling & bill comes without proper usage. We have registered our complaints so many times at your customer care but no satisfactory response received.

                                Pls look in to the matter & do the needful as earliest, otherwise we have got to close connections...

                                So plz do something fast so that we can use your service properly...

                                We are mentioning our Name & Addresses, where network problem is very high:


                                1. KAPIL DEO SINGH : Flat No.11,140-C-sec,indrapuri, Bhopal, Contact No.-[protected]
                                2. MANAS S. PANDEY : B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal. Contact No.[protected]
                                3. ASHISH SOLANKI : 217,Sector-C,Rajatvihar,Danish Nagar, Bhopal.Contact No.[protected]
                                4. ROLY JAISWAL Flat No.4,140-C-Sec,indrapuri,Bhopal.Contact No.[protected]
                                5. R P SHRIVASTAVA: D-48,Sterling Oesis, Rajat vihar, Danish Nagar, Bhopal, Contact No.[protected]


                                Regards

                                Manas S Pandey
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                my vodafone number is blockd so plzz give me the puk number
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                                  M
                                  Mohamed Mamdouh Saied
                                  Nov 4, 2009
                                  Resolved
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                                  Resolved

                                  Dear Sir/Madam,

                                  I regret to submit my complaint and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.ht...
                                  The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
                                  I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
                                  Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
                                  Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
                                  Your attention and quick action is highly appreciated.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    S
                                    saumik belel
                                    from Mumbai, Maharashtra
                                    Nov 4, 2009
                                    Resolved
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                                    Resolved

                                    i am saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
                                    so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009i am mr saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
                                    so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009
                                    Aug 14, 2020
                                    Complaint marked as Resolved 

                                    Vodafone — discontinue of service

                                    Sir,
                                    with reference to the above subject, I would like to inform you that i has discontinue the service of Vodafone Mobile No. [protected] on 03.10.2008 and i had also given a letter in writing to your Representative Mr. Pavin, vodafone gallery, at Goregaon [west], S.V.Road, Mumbai - 400 062. but there is no respone from Vodafone side & they are sending every month thier bill & asking for bill payment & harrasing on telephone for bill payment so that final request from our side after which I will be felft with no option but to approach Consumer forum / Court & press for the mental harassment which I am facing because of mall practices of your telemarketing people & without my mistake of my goodself.

                                    Vodafone — Discontinue service to my mobile

                                    Dear Sir,

                                    I requested VODAFONE on 08th July,2010 to discontinue service to my no.[protected] because o[censored]nwanted calls.I was waiting for their action for five days but there was no action from their side,then after I complained several times to help line 198.Every time their executive assured me service will be discontinue within next 48 hours.And now this is 30th day running after my request but still there is no action.On 27/07/10 I spoke to executive on help line 198.He told me to send your request from your corporate email ID than only we can take action.Again I sent mail from my official Email ID for same same request on 28/07/2010. But before that many times I spoke with their several executives about my request no one told me that.they only told it will take next 24 to 48 hours to discontinue your service.Even I asked one of the executive is it required to send request from my official email ID.He said not required, as your request is already registered with us.After my request I not even using that line.As my billing date is 10 of every month,so I requested on 8th of July. But now because of WRONG guidance from their help line my connection is still unnecessarily active.Every time their auto reply to my mail stated "We acknowledge the receipt of your email. We will contact you within the next 3 working days".But still no action.You can check with Vodafone database whatever information I provided is true.So in this issue what should I do If they charge me current month rental?Because they already taken one month rental in advance in my first bill.This very worst experience I have faced from such a huge organization.

                                    Vodafone Essar Cellular LTD — Postpaid Billing Problem

                                    Dear Sir


                                    I taken 2 post paid connection in vodafone, 1 New post paid connection & Other one is prepaid to post paid on 13-Nov-2010, Connection activated on the same day and CUG is also activated on that day it self i receive the sms for the same my bill has been generated on 09-Dec-2010, My Out going usage mostly CUG Calls Other calls is ver very low Example Less Then
                                    30 Mins For this [protected], And My other numer i dono,
                                    My Bill Amount is 875, I paid activation charge Rs 275, 175 Rs for bill amount vodafone is cheated me so kindly take the acation for the same. am very upset duee to this.

                                    Thanks & Regards
                                    Vidyakar
                                    [protected]
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                                      Gobind Saran Goel
                                      from Allahabad, Uttar Pradesh
                                      Nov 4, 2009
                                      Resolved
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                                      Resolved

                                      Dear Sir
                                      I am a Vodafone customer using its mobile phone services and I would like to inform some facts to you as:-
                                      1. I took one Vodafone post-paid connection on 18.03.2009 by paying Rs 599.00 (Rupees Five hundred ninety nine only) through their receipt number 136449, from Vodafone Store near bank road, Gorakhpur in my name i.e. Gobind Saran Goel, 4/20 Bahar, Sahara Estate, Gorakhpur. My mobile phone number is [protected].
                                      2. I paid Rs 1520.00 (Rupees One thousand five hundred twenty only) vide their receipt number 210429 on dated 15.04.2009 as advance rent for one year, as per their scheme.
                                      3. I am regularly paying my bills of Vodafone mobile as per detail given below:-
                                      Date Receipt No. Amount Paid
                                      18.03.09 136449 Rs. 599.00
                                      15.04.09 210429 Rs. 1520.00
                                      09.05.09 282607 Rs. 222.00
                                      19.06.09 397242 Rs. 330.00
                                      18.07.09 492411 Rs. 240.00
                                      09.08.09 509796 Rs. 215.00
                                      16.09.09 645097 Rs. 318.00
                                      11.10.09 709343 Rs. 235.00
                                      In total I have paid Rs. 3679.00 till 11.10.2009.
                                      Now, my problem with Vodafone is that:
                                      1. From the very first day I took this connection, I am facing signal problem at my residence, due to which I am unable to make or receive any call at my residence.
                                      2. I informed this problem to the Vodafone official who came to my residence for my address verification, in March 2009.
                                      3. This Vodafone official assured me that signal problem at my residence will be sorted out with in next 2-3 days. I was reluctant to pay advance rental as I saw the signal problem at my residence but after assurance of Vodafone official, I paid
                                      4. When signal problem at my residence was not sorted out, I approached Vodafone Store, Bank Road, Gorakhpur in March to April 2009, for the solution.
                                      5. Vodafone store in charge assured me that signal problem will be resolved with in a week. He also wrote some e-mails to the concerned officials of his company. But problem remains.
                                      6. After my repeated requests and long persuasions, Vodafone installed an instrument at my residence somewhere in July – August 2009, after which signal problem was resolved, but only for 2-3 days.
                                      7. But with in next 2-3 days above instrument failed & stopped working after which signal problem re-occurred.
                                      8. I approached Vodafone again and again at every possible level, be it their store or their Customer Care Service. Every time they assured to resolve the problem with in next few days, but never provided any support for resolving the signal problem. I wrote number of e-mails to their customer care service, called their online care service – some detail is given below, but all in vein.
                                      Detail of my several complaints
                                      S.No. Date ComplaintNumber
                                      1 30.10.09 [protected]
                                      2. 26.10.09 [protected]
                                      3. 14.10.09 [protected]
                                      4. 17.06.09 [protected]
                                      5. 09.05.09 [protected]
                                      6. 25.03.09 [protected]
                                      9. The instrument fixed at my residence has been giving ELECTRIC SHOCKS and my young daughter was injured due to this.
                                      Now, I would like to invite your attention that I am being harassed mentally and physically for such a long time. I am very upset by the behavior, attitude & services of Vodafone for which I am paying regularly. I can not change this number as this number is available with all my near and dear ones. Also I can not close this number as I have already paid advance rent for one year, as closing this number will cause financial loss to me. Even today, I am unable to make or receive any phone call at my residence.
                                      Therefore, I request your good self to please look into the matter and do the justice.




                                      (GOBIND SARAN GOEL)
                                      4/20, Bahar, Sahara Estate
                                      Gorakhpur
                                      M- [protected]
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        K KASINATHAN
                                        from Mumbai, Maharashtra
                                        Nov 4, 2009
                                        Resolved
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                                        Resolved

                                        I have been using vodofone prepaid connection ([protected]) for so many years. Nowadays Tata Indicom, Airtel started offering pulse rate for calls made at one paise per second. However the Vodafone keeps charging me even if i speak for fraction of minutes ( say even for 15 seconds) they deduct Re.1/- from my prepaid account. I have already lodged my complaint to Vodafone but there is no reply. Could you please help me. Also I request you to give more details about your organisation.

                                        Thanks and regards

                                        Yours faithfully,


                                        K.Kasinathan
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Dear all,
                                        Please cancell vodafone zim at earlist
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