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Vodafone India Complaints & Reviews

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Updated: Nov 15, 2025
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Vodafone India reviews & complaints page 1279

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D
Deepjyoti Chakraborty
from Kolkata, West Bengal
Nov 11, 2009
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Hello,
My name is Deep Jyoti Chakraborty. My mobile no. is [protected].I having your connection past 3 to 4 years. I am very disappointed with your service. I activate one culler tune on on 5/11/2009 at 8:00pm. But till now the culler tune not activated on my account. I told that matter to your customer care. But they not do anything. So plz look into that matter. One thing also happened that on 11/11/09 rs15 was also deducted from my account. I m very disappoint with your service. If you don’t do something then I am bound to disconnect the service.
HI sir.

I have a problem. My Vodafone number ([protected]) is forget. That's why I want to my This number ([protected]) block. Because any one can't be miss used. Sir You want to Ask any question.
So You can cont. this number ([protected]) mr. shravan kumar.

Plz. sir reply.


Thank's



Shravan kumar
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    S
    sandesh
    from Bengaluru, Karnataka
    Nov 8, 2009
    Resolved
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    Resolved

    i had purchased one sim from retailer.. offer was 100 local sms free.... no rent.. but now,,, suddenly they have changed the plan without any notice...
    Dec 26, 2016
    Complaint marked as Resolved 
    Verified Support
    Dec 01, 2011
    Vodafone India Customer Care's response
    Hi Sunil,

    Sorry for the inconvenience caused. Please share your number with us here http://bit.ly/vvyLeX We're keen to resolve the matter at the earliest.

    Regards,
    Vodafone Customer Care
    hi all..
    i am a vodafone karnataka pre paid customer.
    i had a low rate plan in dec 2007, and i got a sms like,
    recharging with 888 i will get the same tariff for another one year, and recharged on the same day.
    but all of a sudden after 3 months, in 2008 march, they withdrawn that plan...
    i got one year validity, but a base plan from march 2008, with higher call rates...

    who will answer for the lost amount 888 rs???
    i called to customer care to complain about..
    but i got the answer, that plan has been withdrawn...

    this is cheating and against customer rules...
    pls dont trust these people..
    Harashment by Vodfone Staff - Mr Surinder, Mr. Naresh- Main office-mall Road Ludhiana Punjab.

    Mr Surinder sold me New Corporate Connection in PAU in the month of May and Number is, [protected].

    Actually i want to change my Old number to [protected] Plan to corporate Plan. and Mr. Surinder told me that I have to Purchase a new number if I have to change my Old Number, s Bill Plan.

    and he told me my next bills be generated with new corportae Plan.

    But bill are generated with my old plan

    I personally met Mr Narsh in his office at Mall Road and he assured me my bill plan
    wiil be changed and collect my documents once again

    Now Vodfone customer care are calling to deposit my bills. which are generated with old Bill Plans

    if i have to pay bills with my old plan then why Mr Surinder sold me new connection with false commitment

    Now plaese change my bill plan and generate my last two bills with new bill plan so that i can pay my bills.

    make it asap and on top priority

    If my bill plan is not changed then i am going to sue you people in Consumer Court as I have no other option left and also i will try to Black list Vodafone in Punjab Agricultural University, Ludhiana



    Thanks & Regards
    Arun Kumar

    Network Assistant
    PAU, Ludhiana

    [protected]
    [protected]
    [protected]
    [protected]
    [protected]
    I am a unfortunate computer of Vodafone.. They change my Tariff plan to a ridiculous plan of 299 ROAM without my notification.. When I called them, they say.. It has done through ""IVR""... which I never DID. Band karo aise IVR ko.. No body is listening this.. Everybody is singing the same song. IVR.. IVR.. but nobody is able to prove it. HOW and WHEN?????

    Please.. think Before buying a VODAFONE number.. It is not a Indian company and they can not do any good for INDIANS>> go to something else..

    I've approached every support including NODAL, APPLET...
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      Subodh Katiyar
      Nov 7, 2009
      Resolved
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      Hi,

      This is with reference to my previous complaint -
      My number 96549023** was barred on 4th as the outstanding amount crossed teh limit of 1k, I later discoverd that was due to the advance fees they charged on my vodafone account and GPRS usages which they keep billing till the end of month when they revert it back as I have 1000 mb of free usages.

      So infact there never was an outstanding surpassing the limit, yet they gave a call and said when will you deposite the money, i said within 2 hours and I did the same using online payment provided on the site.

      Yet the disconnected the outgoing, sms and gprs, I even paid 3k for security on 5th yet the services couldn't be started they kept telling me it fault in your handset, bl**dy monkeys.
      They didn't undestand that till they sent a sms that your service have been barred, my phone was fine but after that it discovered a hardware fault, anyways, what to expect of 12th pass person.

      later on 7th morning some techncial guy called and he asked me if the outgoing and sms were working fine, I check and they hads started working, that means this guy eventually fixed and called me.
      But the gprs was not working and was giving me error Activation denied error 4159 , so after another 10 rounds of calling back to the customer care I decided to unsubscribe the GPRS and find something other service proably.

      In short don't let your phone cross the limit, else they will cut the services withtout a proper notice and they don't have means to activate your services in time even if they and their 12th class pass CCE try.

      Either don't go for Vodafone, if you go for them, be prepared to loose your calling when you will desperately need it.

      God bless you
      Aug 14, 2020
      Complaint marked as Resolved 

      Vodafone — service debarred without notice

      sir
      i took a pre paid mobike connection from an authorised agent of vodafone on 17 may 09. service was started on the same day but my number is debarred on 31 may 09 without any notice. i met with the agent but he replied that this is related to vodafone head office. i had deposited the vadil proof of addres and identity. i resubmitted the same to the agent.

      sir please look into the matter. this case is not only with me. it is with some of my friends also. this is a very common problem with vodafone.

      my mobile number is [protected]

      thinking you...

      vodafone/mobile debarred — connection debarred

      DATE: 5/6/11

      OWNERABLE SIR? My no [protected]/[protected]

      MAY I TAKE AN OPPORTUNITY TO INTRUCE MESLFAS PRASHANT MGHE(DGM) AUTO INDUSTRY.I AM POSTED IN PUNJAB AND HOMETOWN IS JODHPUR.I CAME ON ANNUAL VACATION AND BUYED VODAPHONE SIM COMPLETING ALL NECESSARY FORMALITIES.I FILLED LOCAL ADRESS AS ACTUAL OF PUNJAB AND PERMANENT ADRESS OF MY PARENTAL HOUSE ALONG WITH PAN NO AND ALL OTER VALID IDENTIFACTIONS.
      MY CONNETION WAS BARRED FOR IN AND OUTGOING DEMANDING LOCAL PER. ADRESS.WHICH I HAVE FURNISHED IN TIME. NOW INTRESTINGLY U PL SEE HOW THE COUSTMER IS TOURTURED BY YOUR:

      1 MR SUNIL FROM JAIPUR CONFIRMED THAT ALL FORMALITIES HAS BEEN COMPLETED AND SEVICESE WILL RESUME IN 1HR.THEN THEREAFTER HE NEVER LIFTED MY/DEALERS PHONE.
      2Mr ravi/jaipur always cut my ph at least11 times
      3 Dealer shown his total helpness in this matter
      4 inspite of assurance fr mr sunilRSM no action took pl and ignorance was continued for last 10 days
      4,Rs800 and extremely important calls from myoffice has tarnished my image to some extent.
      5it appears that it has a inherent culture of teasing coustmer who trapped in such situations for lake of training of yr dealers to guide at the time of filling the form.
      6.a service provider can be so ignorant is unbeliveabl/insulting to coustmer who had22 visits to dealer17 calls to yr officials,without service with total irresponsible behavior.
      9.against my submissive nature I am compelled to move to consume court.
      10i visited jodhpur office where Mr anant has shown sympathy and agreed that I am not at fault.

      Regards

      P. Moghe
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        S
        SAXENASK
        from Chennai, Tamil Nadu
        Nov 7, 2009
        Resolved
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        Resolved

        Dear Sir.
        Subject - IMEI/ESN/SN[protected] / Mobile Phone/ Charging Problem

        Reference to above ,I have purchased the mobile from your franchise & visited at Subhash Market-Bareilly U.P. for the above said complaint, LITTERLY HE NOT READY TO LISTEN THE COMPLAINT & started to give lot of excuses.I do not think such a big company"s franchise are behaving like this.
        It is therefore my request to you , please look in to this matter very seriously & do the needful.
        The details of purchasing as under -
        1.Shop - Punjab Watch Gallery,B-10,Butler Plaza,Bareilly.U.P.
        2.In.No. - 356 & Book No. 08
        Date of Purchase - 08.06.2008

        Thanks & regards.
        Dr.Sanjiv Kumar Saxena.
        Aug 13, 2020
        Complaint marked as Resolved 

        vodaphone mobile v-125 — mobile not working

        I am Raju Mallick my mobile no -[protected]. purches of vodaphone mobile (model no-v125, EMI No-[protected]) from the shop of lokenath comunication center address : narayanpur battala, P.O-Rajerhat gopalpur, kol-136.phone no-[protected]/28660922 aginst biil no-2805 & date 05/05/08.

        one month before mobile is giveing problem that time infromed that shop he replaced the mobile ( model no-v125, EMI No-[protected]) but this mobile given the problem from beging.

        now last few days, everyday i am going vodaphone stores near chadnichawk, kolkatta... everyday he told stock not available Mr.Dulal & Mr.Sahid.

        please give me a advice what will i do ???????????????????

        now i can not used my mobile.

        thanking you

        Raju Mallick.
        charging problem
        vodafone 125 charging position complaint
        charging conecson post
        vodafone 225 charging jumper digram bheje
        karhan
        dear sir
        vodafone modal 125 problam is not charing so pl give some idea
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          Subodh Katiyar
          Nov 6, 2009
          Resolved
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          Hi,

          I got a corporate account of Vodafone on my Nokia E75 and somehow the limit was fixed on 1100 rs, I got a call on 25th october to pay some interim payment as my usages were reaching 900, I did the same and paid the complete outstanding.
          on 1st or 2nd of november I opted for GPRS , VMC service ,this they charge in advance and the outstanding touched 1000 again.
          On 4th november I got a call from a very arrogant and angry lady (not understanding that I pay income tax almost equal to her monthly salary every month) told me to make an interim payment immediately in cash, I said I always pay online and I wll pay when I get the bill as I have already paid the interim once on 25th and I haven't made so many calls, yet I paid within 2 hours when I could get time, but then I received an sms that 'your services have been barred'.
          I tried to call 111 but seems they had barred me from there as well (thanks to the lady the other day) , I tried to get to call center executive for about 50 - 100 times and the menu keeps coming to the main menu.
          later I was told that this can be activated for a subscriber , no guess who put this on for me for no obvious reasons, just that I said "I can't visit any office now, I will pay online".

          I guess how many these kind of personalities are roaming around, taking revenge on anyone and everyone whosoever makes them look small, I just subscribed to VMC, didn't even call more than 300 minutes.But some one decided it has to be cut off and there I am .

          VodaFone is saying the connection is fine from their end but I can't call I can't sms, I can't use my GPRS, I can't use my GPS locator (it uses GPRS) and I am paying some amount daily for the GPRS and VMC :-).

          Jai ho angry bitter lady , probably in her PMS :-)
          its 7th november, the call center tells me to go to their vodafone center and get my sim checked, as my services are fine from their end.
          Who has time to go to some Vodafone center ?
          And what went wrong with my sism after receiving message from them that my services have been barred.
          I know some people in Vodafone newbury I would like to tell them this is how the business is being operated around here.

          96549023**
          Aug 14, 2020
          Complaint marked as Resolved 
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            J
            jignasha
            from Hyderabad, Telangana
            Nov 6, 2009
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            can you let me know my mobile connection is cancelled or not if not can you plzzzzzzzzzzz cancel the connection. [protected]

            Vodafone — CANCELLATION OF NEW PLAN

            BY RECEIVING SMS TODAY MORNING FOR CLAIMING RS.65- PER MONTH FOR NEW PLAN WHICH WAS NOT INFORMED TO US AT THE TIME OF INTORDUCTION.

            BY DIALING CC NO.111 NOBODY RESPONDING FOR THE SAME.

            YOGESH .BHATT
            CELL NO.[protected]
            DATE : 29/05/2008
            can you let me know once the connection is cancelled on my email:[protected]@yahoo.com
            MY PLAN HES BEEN CHANGED WITHOUT MY INTIMATION ... AND THE BILL CAME TO ME AS 3084 RUPEES INSTEAD OF SOME 600 ... AND MY OUT GOING CALS BEEN BARRED CANT EVEN CALL TO THE CUSTOMER CARE.. AND WEN I CALLES THEM FROM MY LANDLINE THT PERSON IN CUSTOMER CARE IS SAYING HIS SYSTEM IS NOT WORKING AND WAS SAYING GO GIVE COMPLAINT TO MY HIGHER OFFICIALS THAT MY SYSTEM IS NOT WORKING AND MENTION MY NAME ALSO THT CUSTOMER CARE GUY IS TEELING TO ME... WORST SERVICE FROM VODAFONE ...
            Hi all,
            Im working in a MNC last month i have received a call from a vodafone executive stating that they have a corporate plan 265 plan which is haveing some bulk offers like 2000 mins std and local free and also he shown me the offer stated in a notice like something they are using for their advertisement there it has mentioned as 2000 mins STD/Local on net.Since we are consumers its their duty to explain us properly that guy tols i will be having both STD and local free for all the other networks i believed him and bought a sim for what i have to pay 300 as a deposit and also he mentioned that if im not satisfied with the plan i can able to cancel immediately and i can get the amount immeadiately in any karnataka vodafone stores.
            After three days i have received a call from vodafone customer care stating that my plan had been activated and it is the same plan of 265 rent....After a clear enquiry with the customer care officer i came to know that i was mistakenly understood the wordings..The meaning for on net is only for vodafone to vodafone..Event though i was cheated by that person i dont mind,since its all already done.So i reached the vodafone care they told that it is not possible to cancel the plan..The reason behind this is i have to use this connection for a period of 3 months after that only i can able to cancel this plan..Then i went to vodafone store to cancel this thing they also repeating the same thing..I dont know what is the problem with the vodafone care i have sent a mail to vodafone care i didnt get any reply from them,For selling alone they are calling twice are thrice in a day for selling their product but after selling that they are not ready to help the Customer care......But their slogan is "HAPPY TO HELP"...My humble request to them is to follow the slogan.....Please call me back at [protected] if any vodafone customer care seen this means.........Thanks for reading my complaint.
            As I have relocated from Bangalore to hyderabad and call'd vodafone customer care more then 10times for De-activation of my mobile no 91-[protected] but till now no response from them,

            Requesting India Consumer to take action against them in De-activation of my mobile no before 25-July-13..

            Thanks
            Syed Azhar.
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              N
              narendra kumar sangwan
              from Delhi, Delhi
              Nov 6, 2009
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              vodafone post paid [protected]
              Posted:[protected] by Narendra Kumar Sangwan Send email


              vodafone worst company
              vodafone -complaint ref.no.[protected]--regarding
              after one ms.balvinder talked to me about 10days back i went to voda office at church gate with all documents next day to get my name corrected in the bills and to change my address to breach candy.after wasting one hour there one mr.kasim attended and asked me to get certain forms signed from my son akshay .along with his ID proof self attested by him. i got the needful done and and visited vodafon office YESTERDAY and there after waiting for 40 miutes one sachin attended and after verifying all documents for 30 minutes he showed anxity to leave office at 7.30 pm but when i insisted in rectifying my name and address, he went to his senior reluctantly and soon after informed me that on one of the documents my sons signature is not tallying completely.i got SO furious when i hav given so many documents not only of mine and my sons but also pertaining to my wife,s passport in whose name the said residence had been allotted by her organisation.when he refused to do the needful corrections in in my phone bills i tore off all the documents and threw ALL the paper at them and also application DULLY FILLED UP AND SIGNED for transfer of phone connection in my name as advised by the vodafone staff when there was no need for the same since all mistakes were committed by vodafoe staff .NOW DONT EXPECT ANY PAYMENT OF BILLS FROM ME. I HOPE THIS SIMPLE LANGUAGE YOU UNDERSTAND.-------NARENDRA KUMAR SANGWAN
              --- On Sat, 10/24/09, narendra kumar <[protected]@yahoo.com> wrote:


              From: narendra kumar <[protected]@yahoo.com>
              Subject: Fw: View all vodafone/mob no[protected] complaints
              To: vodafonecare.[protected]@vodafone.com
              Date: Saturday, October 24, 2009, 7:04 AM




              --- On Sat, 10/24/09, narendra kumar <[protected]@yahoo.com> wrote:


              From: narendra kumar <[protected]@yahoo.com>
              Subject: View all vodafone/mob no[protected] complaints
              To: vodafonecare.[protected]@vodafone.com
              Date: Saturday, October 24, 2009, 6:52 AM


              vodafone/mob no[protected] Complaints - connection in wrong name
              View all vodafone/mob no[protected] complaints
              vodafone/mob no[protected]
              Posted:[protected] by Narendra Kumar Sangwan Send email


              connection in wrong name
              my son akshay kumar with vodfone no.[protected] had taken two more family connections [protected] for me and [protected] for another member of the family under a scheme of vodafone where their agent recorded my name wrongly as "akshay kumar N sangwan" instead of my name "narendra kumar sangwan or N.K.Sangwan" .as a result bills are wrongly being sent in wrong name.my son has paid my last bill of Rs 532/- Due date 6/10/09 .I hav asked him not to pay future bills since i am not getting reimbursement of the bills amount from my office since my name is not recorded in the phone bills.Inspite of making several oral and written complaints to vodafone office about a month back with copy of office I-Card and residence allotment letter (FLAT NO.11,JEEVAN ANAND,oppo BREACH CANDY HOSPITAL, BHULABHAI DESAI MARG,WARDEN ROAD,MUMBAI ) they hav not taken any action.thus customer service of vodafone is 100 times worse than the MTNL people. A confirmation of my comlaint was given by vodafone through SMS dated 6/10/09 with registration no.[protected],yet no response till date either for change of name or for change of address from mahendra towers,worli,mumbai to breach candy area.-NARENDRA KUMAR SANGWAN,MOBILE-[protected],---RELATIONSHIP NO.--8.11510602.00.00.100008
              Sir,
              I want to disconnect the Vodafone No. [protected], due personal reasons.

              Regards,
              Mehul K. Mehta.
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                A
                Awadhesh Kumar Karn
                from Delhi, Delhi
                Nov 6, 2009
                Resolved
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                Resolved

                Respected Sir

                I am using a Vodafone postpaid connection Mo. No. [protected]. I had given all the relative documents to Vodafone store. After 10-11 month I got a call from Vodafone customer care, Vodafone update your address so require your all the relative documents. Then I had given my address proof with my residential proof (Photo, ID proof, Address proof etc.) yours executive. But my outgoing calls barred. they commit me that it will done and after one and half hour your services will activated. I sent this complain Vodafone customer care and customer care executive give me a complaint ID [protected]. But nothing happen. Every time I call in 111 every caller are saying documents not submit . I talk many times to customer care executive but they cannot satisfy me. I don't understand what to do. Is it my fault that we use Vodafone services . Please suggest.

                Awadhesh Karn
                +1 photos
                Aug 14, 2020
                Complaint marked as Resolved 
                Till date not recv any response from the customer care(Vodafone ) Pls see the trailing mail for better understanding -

                On Mon, Dec 14, 2009 at 9:40 AM, santosh singh <[protected]@gmail.com> wrote:

                REMINDER




                On Sat, Nov 28, 2009 at 10:14 PM, santosh singh <[protected]@gmail.com> wrote:




                On Sat, Nov 28, 2009 at 10:02 PM, santosh singh <[protected]@gmail.com> wrote:

                REMINDER


                [protected] Forwarded message[protected]
                From: santosh singh <[protected]@gmail.com>
                Date: Wed, Nov 25, 2009 at 4:59 PM
                Subject: Re: Auto generation of SMS:[protected] [REF:[protected]]
                To: vodafonecare.[protected]@vodafone.com




                Rahul,
                I Have done the payment (reciept No. 810641) but I don’t know what’s the problem with Vodafone as i was eagerly waiting for your response but no result found, and to add fire you guys have barred all the services of my number I think you guys don’t care about your customers feedback.


                Kindly let me know the status ASAP
                .






                On Mon, Nov 23, 2009 at 1:53 PM, santosh singh <[protected]@gmail.com> wrote:


                Hi Rahul,

                This is my last REMINDER for your company.

                Santosh Singh
                [protected]

                On Sat, Nov 21, 2009 at 10:50 AM, santosh singh <[protected]@gmail.com> wrote:

                Hi Rahul,

                How much time you required for solve the issue .


                On Mon, Nov 16, 2009 at 9:34 PM, santosh singh <[protected]@gmail.com> wrote:

                Hi Rahul,

                Pls update ...


                Regards
                Santosh Singh
                [protected]


                On Wed, Nov 11, 2009 at 3:51 PM, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

                Dear Mr. Singh,

                Thank you for your email dated 11th November, 2009 regarding sms service on your Vodafone number [protected].

                We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.

                We would like to inform you that your bill will be generated on 16th November, 2009.We request you to kindly send us your mail after bill generation date so that the issue can be resolved.

                You may also view / download your bills from our website www.vodafone.in.

                We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

                Happy to help,

                Rahul Sabharwal

                Vodafone Care

                Contact numbers

                Vodafone Care : 111 or +91-([protected])

                (Toll free from Vodafone mobile phones within the home network)

                Fax number : +[protected]

                E-mail : (vodafonecare.[protected]@vodafone.com)

                Website : http://www.vodafone.in/

                ---- Original Message ----
                From: [protected]@gmail.com
                Sent: 11-Nov-2009 16:44:01
                To: vodafonecare.[protected]@vodafone.com
                Subject: Re: Auto generation of SMS:[protected]

                waiting ur response...

                On Mon, Nov 9, 2009 at 7:13 PM, santosh singh <[protected]@gmail.com
                > wrote:

                > Hi,
                >
                > I dont know whats the problem with Vodafone as i was eagerly waiting for
                > your responce but no result found, and to add fire you guys have barred all
                > the services of my number i think you guys dont care about your customers
                > feedback.
                >
                > Kindly let me know the status ASAP.
                >
                > On Sat, Nov 7, 2009 at 3:08 PM, santosh singh <
                > [protected]@gmail.com> wrote:
                >
                >> Still waiting your response.
                >>
                >>
                >> On Thu, Nov 5, 2009 at 3:09 PM, santosh singh <
                >> [protected]@gmail.com> wrote:
                >>
                >>> Hi Rahul,
                >>>
                >>> Waiting your revert...
                >>>
                >>> Regards,
                >>> Santosh Singh
                >>> [protected]
                >>>
                >>> On Tue, Nov 3, 2009 at 5:59 PM, santosh singh <
                >>> [protected]@gmail.com> wrote:
                >>>
                >>>> Hi, ,
                >>>>
                >>>>
                >>>>
                >>>> I am very stunned to see the riposte given by you people I was keenly
                >>>> waiting for your response but I am very sorry that this episode has washed
                >>>> away the esteem of Vodafone.
                >>>>
                >>>>
                >>>>
                >>>> And this is not only, you people barred my number without replying to my
                >>>> mail.
                >>>>
                >>>>
                >>>>
                >>>> I am still waiting for your response.
                >>>>
                >>>>
                >>>>
                >>>> Regards
                >>>>
                >>>> Santosh Singh
                >>>>
                >>>>
                >>>>
                >>>> [protected]
                >>>> I
                >>>>
                >>>> On Sat, Oct 31, 2009 at 11:46 AM, santosh singh <
                >>>> [protected]@gmail.com> wrote:
                >>>>
                >>>>> Hi Rahul,
                >>>>>
                >>>>>
                >>>>>
                >>>>> I have cross checked the settings of my handset and for the same i have
                >>>>> also visited to the NOKIA service centre but as per them no errors found on
                >>>>> my handset,
                >>>>>
                >>>>>
                >>>>>
                >>>>> Another point is this that, if my credit limit is only 1700 how come
                >>>>> that day my usage reached up to 2200rs, you should need to bar my number if
                >>>>> it has exceeded my credit limit that day,
                >>>>>
                >>>>>
                >>>>>
                >>>>> I would kindly request you to please look into this matter and
                >>>>> investigate the same ASAP, and if this is not possible to get this resolved
                >>>>> migrate this number to prepaid.
                >>>>>
                >>>>>
                >>>>>
                >>>>> Waiting for your positive revert.
                >>>>>
                >>>>>
                >>>>>
                >>>>> Regards
                >>>>>
                >>>>> Santosh
                >>>>>
                >>>>>
                >>>>>
                >>>>>
                >>>>>
                >>>>>
                >>>>> On Sat, Oct 24, 2009 at 10:32 AM, Vodafone Care <
                >>>>> vodafonecare.[protected]@vodafone.com> wrote:
                >>>>>
                >>>>>> Dear Mr. Singh,
                >>>>>>
                >>>>>> Thank you for your email dated 23rd October, 2009 regarding sms service
                >>>>>> on your Vodafone number [protected].
                >>>>>>
                >>>>>> As already informed to you:
                >>>>>>
                >>>>>> We would like to inform you that there has been no error found on the
                >>>>>> above mentioned number in our system.We request you to kindly check your
                >>>>>> handset for the same.
                >>>>>>
                >>>>>> You may also view / download your bills from our website
                >>>>>> www.vodafone.in.
                >>>>>>
                >>>>>> We hope we have been able to resolve your concern to your
                >>>>>> satisfaction. However, in case you need further assistance, do call or email
                >>>>>> us. We'll do our best to help you.
                >>>>>>
                >>>>>> Happy to help,
                >>>>>>
                >>>>>> Rahul Sabharwal
                >>>>>>
                >>>>>> Vodafone Care
                >>>>>>
                >>>>>> Contact numbers
                >>>>>>
                >>>>>> Vodafone Care : 111 or +91-([protected])
                >>>>>>
                >>>>>> (Toll free from Vodafone mobile phones within the home network)
                >>>>>>
                >>>>>> Fax number : +[protected]
                >>>>>>
                >>>>>> E-mail : (vodafonecare.[protected]@vodafone.com)
                >>>>>>
                >>>>>> Website : http://www.vodafone.in/
                >>>>>>
                >>>>>> ---- Original Message ----
                >>>>>> From: [protected]@gmail.com
                >>>>>> Sent: 23-Oct-2009 17:58:13
                >>>>>> To: vodafonecare.[protected]@vodafone.com
                >>>>>> Subject: Re: Auto generation of SMS
                >>>>>>
                >>>>>> Dear Rahul,
                >>>>>>
                >>>>>> I thank you for immediate responce for my issue.Just to make you aware
                >>>>>> of
                >>>>>> the fact that i have visited Vodafone store and got to know that the
                >>>>>> messages were sent on only three number continiously for three days
                >>>>>> and all
                >>>>>> the three numbers were of my home.My concern is if it happened then
                >>>>>> why it
                >>>>>> only happened only on these three numbers and why their were no
                >>>>>> responce
                >>>>>> from your cutomer care team as your team follows so frequently for
                >>>>>> bill
                >>>>>> collection and when credit limit exceeds then why in this case my num
                >>>>>> was
                >>>>>> barred and no information was provided.My credit limit is 1700 only
                >>>>>> then how
                >>>>>> come it keep on sending the messages and the amount got exceeded to
                >>>>>> 3200.I
                >>>>>> request you to please look into the same and please waive off my extra
                >>>>>> billing amount.
                >>>>>>
                >>>>>> Regards
                >>>>>> Santosh Kr Singh
                >>>>>>
                >>>>>> On Sun, Oct 18, 2009 at 11:44 AM, Vodafone Care <
                >>>>>> vodafonecare.[protected]@vodafone.com> wrote:
                >>>>>>
                >>>>>> > Dear Mr. Singh,
                >>>>>> >
                >>>>>> > Thank you for your email dated 18th October, 2009 regarding sms
                >>>>>> service on
                >>>>>> > your Vodafone number [protected].
                >>>>>> >
                >>>>>> > We would like to inform you that there has been no error found on
                >>>>>> the above
                >>>>>> > mentioned number in our system.We request you to kindly check your
                >>>>>> handset
                >>>>>> > for the same.
                >>>>>> >
                >>>>>> > You may also view / download your bills from our website
                >>>>>> www.vodafone.in.
                >>>>>> >
                >>>>>> > We hope we have been able to resolve your concern to your
                >>>>>> satisfaction.
                >>>>>> > However, in case you need further assistance, do call or email us.
                >>>>>> We'll do
                >>>>>> > our best to help you.
                >>>>>> >
                >>>>>> > Happy to help,
                >>>>>> >
                >>>>>> > Rahul Sabharwal
                >>>>>> >
                >>>>>> > Vodafone Care
                >>>>>> >
                >>>>>> > Contact numbers
                >>>>>> >
                >>>>>> > Vodafone Care : 111 or +91-([protected])
                >>>>>> >
                >>>>>> > (Toll free from Vodafone mobile
                >>>>>> phones
                >>>>>> > within the home network)
                >>>>>> >
                >>>>>> > Fax number : +[protected]
                >>>>>> >
                >>>>>> > E-mail : (vodafonecare.[protected]@vodafone.com)
                >>>>>> >
                >>>>>> > Website : http://www.vodafone.in/
                >>>>>> >
                >>>>>> > ---- Original Message ----
                >>>>>> > From: [protected]@gmail.com
                >>>>>> > Sent: 18-Oct-2009 10:44:12
                >>>>>> > To: vodafonecare.[protected]@vodafone.com
                >>>>>> > Cc: [protected]@gmail.com
                >>>>>> > Subject: Auto generation of SMS
                >>>>>> >
                >>>>>> > Hi,
                >>>>>> >
                >>>>>> > This is to inform you that my no [protected] is generating auto SMS
                >>>>>> > since 17-10-09 from 7:00 P.M.
                >>>>>> >
                >>>>>> > I Would like to inform that i will not be responsible for any bill
                >>>>>> related
                >>>>>> > to this. If you are not able to solve the issue. Cancel my services
                >>>>>> w.e.f
                >>>>>> > today[protected]
                >>>>>> >
                >>>>>> > Please consider this mail as application
                >>>>>> > Check & Revert ASAP
                >>>>>> >
                >>>>>> >
                >>>>>> >
                >>>>>> >
                >>>>>> > --
                >>>>>> > Thanks & Regards
                >>>>>> >
                >>>>>> > Santosh Kumar Singh
                >>>>>> >
                >>>>>> > Mobile No.:[protected]
                >>>>>> >
                >>>>>> >
                >>>>>> > Dream like you are going to live forever Live like you are going to
                >>>>>> die
                >>>>>> > tomorrow
                >>>>>> >
                >>>>>> > This email and any attachments thereto are confidential and
                >>>>>> intended
                >>>>>> > solely for the use of the individual or entity to whom they are
                >>>>>> addressed.
                >>>>>> > This message contains confidential information and is intended only
                >>>>>> for the
                >>>>>> > individual named. If you are not the intended recipient / named
                >>>>>> addressee
                >>>>>> > you should not disseminate, distribute, reproduce or copy this
                >>>>>> e-mail.
                >>>>>> > Please notify the sender immediately by e-mail if you have received
                >>>>>> this
                >>>>>> > e-mail by mistake and delete this e-mail from your system. If you
                >>>>>> are not
                >>>>>> > the intended recipient you are notified that disclosing, copying,
                >>>>>> > distributing or taking any action in reliance on the contents of
                >>>>>> this
                >>>>>> > information is strictly prohibited. Please further note that
                >>>>>> transmission
                >>>>>> > cannot be guaranteed to be secure or error-free".
                >>>>>> >
                >>>>>>
                >>>>>>
                >>>>>>
                >>>>>> --
                >>>>>> Thanks & Regards
                >>>>>>
                >>>>>> Santosh Kumar Singh
                >>>>>>
                >>>>>> Mobile No.:[protected]
                >>>>>>
                >>>>>>
                >>>>>> Dream like you are going to live forever Live like you are going to
                >>>>>> die
                >>>>>> tomorrow
                >>>>>>
                >>>>>> This email and any attachments thereto are confidential and intended
                >>>>>> solely for the use of the individual or entity to whom they are addressed.
                >>>>>> This message contains confidential information and is intended only for the
                >>>>>> individual named. If you are not the intended recipient / named addressee
                >>>>>> you should not disseminate, distribute, reproduce or copy this e-mail.
                >>>>>> Please notify the sender immediately by e-mail if you have received this
                >>>>>> e-mail by mistake and delete this e-mail from your system. If you are not
                >>>>>> the intended recipient you are notified that disclosing, copying,
                >>>>>> distributing or taking any action in reliance on the contents of this
                >>>>>> information is strictly prohibited. Please further note that transmission
                >>>>>> cannot be guaranteed to be secure or error-free".
                >>>>>>
                >>>>>
                >>>>>
                >>>>>
                >>>>> --
                >>>>> Thanks & Regards
                >>>>>
                >>>>> Santosh Kumar Singh
                >>>>>
                >>>>> Mobile No.:[protected]
                >>>>>
                >>>>>
                >>>>> Dream like you are going to live forever Live like you are going to die
                >>>>> tomorrow
                >>>>>
                >>>>
                >>>>
                >>>>
                >>>> --
                >>>> Thanks & Regards
                >>>>
                >>>> Santosh Kumar Singh
                >>>>
                >>>> Mobile No.:[protected]
                >>>>
                >>>>
                >>>> Dream like you are going to live forever Live like you are going to die
                >>>> tomorrow
                >>>>
                >>>
                >>>
                >>>
                >>> --
                >>> Thanks & Regards
                >>>
                >>> Santosh Kumar Singh
                >>>
                >>> Mobile No.:[protected]
                >>>
                >>>
                >>> Dream like you are going to live forever Live like you are going to die
                >>> tomorrow
                >>>
                >>
                >>
                >>
                >> --
                >> Thanks & Regards
                >>
                >> Santosh Kumar Singh
                >>
                >> Mobile No.:[protected]
                >>
                >>
                >> Dream like you are going to live forever Live like you are going to die
                >> tomorrow
                >>
                >
                >
                >
                > --
                > Thanks & Regards
                >
                > Santosh Kumar Singh
                >
                > Mobile No.:[protected]
                >
                >
                > Dream like you are going to live forever Live like you are going to die
                > tomorrow
                >



                --
                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die
                tomorrow

                “This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow




                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow





                --

                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow




                --
                Thanks & Regards

                Santosh Kumar Singh

                Mobile No.:[protected]


                Dream like you are going to live forever Live like you are going to die tomorrow
                Hi Santosh,

                We believe that you have been contacted by our Customer care team and hope that your concern regarding Prepaid balance has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

                Regards,
                Vodafone Customer Care.
                Hi Awadhesh,

                We believe that you have been contacted by our Customer care team and hope that your concern regarding documentation has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

                Regards,
                Vodafone Customer Care.
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                  D
                  DR. SANGITA CHHABRA
                  from Mumbai, Maharashtra
                  Nov 6, 2009
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                  Sir,
                  I am a vodafone subscriber no [protected]. I had asked for talk plan to changed by sms and through vodafone request center three times in october 2009. but it was not done. now in november I got the bill with the old plan. Now again I am trying to change and they say it will be done by 14th december. My complaint is that if in october three complaints were made why it was not changed and why not immidiately.
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                    M
                    MOHIT GUPTA
                    from Mumbai, Maharashtra
                    Nov 5, 2009
                    Resolved
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                    Resolved

                    Dear vodafone,

                    I have been using your services since long through mob no.[protected].

                    Thursday morning at around 12 p.m. in the morning from your side,some SAKSHI from [protected] on your behalf asking for the documents regarding the identity & address proof.
                    She fixed a time between 11 a.m. & 1 p.m. for Saturday 7th Nov,09 to get the documents collected from my place.

                    At 2 p.m. same day i discovered that the outgoing of the same connection has been barred.
                    Which is very strange & really indigestible as i fail to understand o[censored]r effort of making tat so cald executive o[censored]rs calling & fixing a appointment with to collect the papers.
                    I then cald ur customer care & got connected to a executive named PARMINDER who was really bad in communication skills & does not deserve to in the customer service &
                    hospitality industry.
                    I request him to put me through his senior to find me a solution on urgent basis which was a much more strong flavour than Parminder
                    According to Mr.Sundeep, the senior customer executive ,customer problems & grievances is not their concern
                    This was the first time i found some one so rude with a tag line "HAPPY TO HELP U"
                    I cald again & complaint for the rude experience at the previous call Parminder & Sundeep and the Sakshi chapter,for all i got an answer sorry for the false commitment from
                    vodafone caller

                    All this while my work suffered so much because of no outgoing calls
                    No body was HAPPY TO HELP ME from vodafone end

                    As the ball was in vodafone court, I finally left my work n rushed back home,collect all the desired paper,deposited at Vodafone at Kamla Nagar & was committed for
                    resumed services with in 2 hrs.
                    Which was very much expected,the outing facilty was not activated & i have to cancel my trip out of town.
                    After calling the customer care again & again the executive on the call told me tat need at least 24 hrs. & again he was sorry for the false commitment at vodafone store.

                    Why always customers has to suffer whether is documents or payments??

                    Being a loyal customer & paying all the bills on time is never expected from such an international brand.
                    Its very annoying & embarrassing on my part n have this regretting feeling to be associated with vodafone
                    I & my work suffered so much because of really unprofessional & un trained staff of vodafone India n felt tat the staff is just "HAPPY TO HARASS U"


                    Please help & revert

                    Thanx

                    Mohit Gupta
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      A
                      amitsj
                      from Bengaluru, Karnataka
                      Nov 5, 2009
                      Resolved
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                      Resolved

                      My(Amit Shrinivas Joshi) Father Shrinivas B Joshi was user of vodafone number [protected] in Thane. He passed away on 3rd September 2007 but we stilled continued the sim and number with a minimum Billing plan of Rs 75. This was goining perfect till this year May 2009. In June 2009 vodafone suddenly added Rs 75 additional without informing us for the clip charges. when the same was enquired to Vodafone callcentre and store we got information that the minimum Bill of Rs 75 was only for one year and so additional charges of Rs. 75 as CLIP charges been added on to Phone.

                      I got a call from Vodafone care and was ask to settle the amount with some discount of Rs 50 on total billing. I was assured the Plan would be changed to Plan 99 which includes Talk time of Rs 99 plus CLIP charges. But after paying the bill also the Billing was never changed. The Bill still comes with old plan and additional CLIP charges. Now Vodafone has deactivated the SIM.

                      Would like to take a complaint against vodafone for false assuarance by Customer Care and addition of extra charges in Billing Plan with out intimation to consumer.

                      Regards,

                      Amit S. Joshi
                      [protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        M
                        Manas S Pandey
                        from Delhi, Delhi
                        Nov 4, 2009
                        Resolved
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                        Resolved

                        Dear Concerned,

                        Again I am writing you, after having very bad experience in past.

                        I have two more number on my name one is [protected] & another is [protected], I have registered my complaint of network issue, poor voice quality & call dropping so many times but always result is as usual. I have registered this time my complaint on mail expecting at least some action, but result is in front of you, I am writing once again .

                        Your Representative visited my residence but after visit I never received any call regarding his observations & future steps for betterment of services. is not your responsibility to ask customer that he is satisfied or not? His complaint is resolved or not ?or value of customer satisfaction is ZEERO for you.

                        At my residence B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal either your signal is missing or wherever signal is available they are very week, frequent call dropping is happening, ,in my last month bill you can find n numbers of time of call dropping on same number ,So I just want a clear cut answer from your side that are you able to provide me good services? Or you can tell me clearly that we can’t provide good & effective services .

                        I have postpaid connection for these numbers & I have done all payments on time, if I am not getting signals at residence than what is the purpose to keep these numbers & what is the logic for paying monthly charges to Vodafone .

                        Atleast this time please Convey your clear cut reply so that I can decide my future step to go to consumer forum or disconnect these numbers also.

                        .

                        Regards

                        Regards

                        Manas S Pandey

                        Quality Assurance Department
                        Godrej Hershey Limited
                        Plot No.5, New Industrial Area No.1
                        Mandideep – 462 021 Distt. Raisen (M.P.)
                        Phone: +[protected]
                        Fax: +[protected]
                        Mobile: +91 [protected]
                        E-Mail: ms.[protected]@godrejhersheys.com



                        From: Manas Santosh Pandey
                        Sent: Saturday, October 31, 2009 5:31 PM
                        To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
                        Subject: FW: not satisfied from Vodafone services


                        Final Reminder,

                        Dear Concerned,

                        This is with very heavy heart I am writing.

                        Stll no improvement & assurance from your side, your representative visited my residence but action & improvements awaited……………

                        I have Number [protected] on my name which was using by my Sister, but there was not a single signal at her residence (Flat No.4,140-C-Sec,indrapuri,Bhopal.), & this has been told so many times to your customer care, Is this the limit of torture I should be expecting from a brand like VODAFONE ? My trust was broken by your brand, but now we think that if you are not ready for providing us good service than we don’t have option other than to change my service provider.

                        Kindly Disconnect My Number [protected] from 1-Nov-09 & I am not going to pay any bill of this number from Nov-09.

                        Please collect your dues of Oct from Me ASAP


                        Thanks & Regards,

                        Manas S Pandey


                        From: Manas Santosh Pandey
                        Sent: Thursday, October 22, 2009 11:03 AM
                        To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
                        Cc: Rakesh Kumar
                        Subject: FW: not satisfied from Vodafone services

                        2nd Reminder…

                        Dear Rakhi,

                        Still response & action awaited.

                        Once again ,Hope for positive action.

                        Regards

                        Manas S Pandey

                        Godrej Hershey Limited
                        Plot No.5, New Industrial Area No.1
                        Mandideep – 462 021 Distt. Raisen (M.P.)
                        Phone: +[protected]
                        Fax: +[protected]
                        Mobile: +91 [protected]
                        E-Mail: ms.[protected]@godrejhersheys.com



                        From: Rakesh Kumar
                        Sent: Thursday, October 22, 2009 10:46 AM
                        To: Manas Santosh Pandey
                        Subject: FW: not satisfied from Vodafone services



                        From: Rakesh Kumar
                        Sent: Wednesday, October 07, 2009 3:14 PM
                        To: 'rakhi.[protected]@vodafone.com'
                        Subject: FW: not satisfied from Vodafone services

                        Please rectify the problem at the earliest.

                        Rakesh

                        From: Manas Santosh Pandey
                        Sent: Wednesday, October 07, 2009 3:06 PM
                        To: rakhi.[protected]@vodafone.net
                        Cc: Rakesh Kumar
                        Subject: not satisfied from Vodafone services

                        Dear Rakhi,

                        We all are using vodafone CUG as Godrej Hershey employees since last seven months but all time we are facing lot of network problem. Always phone disconnected during call, sometime it connected with wrong no.,voice also not clear, always we face problem during calling & bill comes without proper usage. We have registered our complaints so many times at your customer care but no satisfactory response received.

                        Pls look in to the matter & do the needful as earliest, otherwise we have got to close connections...

                        So plz do something fast so that we can use your service properly...

                        We are mentioning our Name & Addresses, where network problem is very high:


                        1. KAPIL DEO SINGH : Flat No.11,140-C-sec,indrapuri, Bhopal, Contact No.-[protected]
                        2. MANAS S. PANDEY : B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal. Contact No.[protected]
                        3. ASHISH SOLANKI : 217,Sector-C,Rajatvihar,Danish Nagar, Bhopal.Contact No.[protected]
                        4. ROLY JAISWAL Flat No.4,140-C-Sec,indrapuri,Bhopal.Contact No.[protected]
                        5. R P SHRIVASTAVA: D-48,Sterling Oesis, Rajat vihar, Danish Nagar, Bhopal, Contact No.[protected]


                        Regards

                        Manas S Pandey
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        my vodafone number is blockd so plzz give me the puk number
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                          M
                          Mohamed Mamdouh Saied
                          Nov 4, 2009
                          Resolved
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                          Resolved

                          Dear Sir/Madam,

                          I regret to submit my complaint and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.ht...
                          The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
                          I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
                          Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
                          Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
                          Your attention and quick action is highly appreciated.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            S
                            saumik belel
                            from Mumbai, Maharashtra
                            Nov 4, 2009
                            Resolved
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                            Resolved

                            i am saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
                            so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009i am mr saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
                            so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009
                            Aug 14, 2020
                            Complaint marked as Resolved 

                            Vodafone — discontinue of service

                            Sir,
                            with reference to the above subject, I would like to inform you that i has discontinue the service of Vodafone Mobile No. [protected] on 03.10.2008 and i had also given a letter in writing to your Representative Mr. Pavin, vodafone gallery, at Goregaon [west], S.V.Road, Mumbai - 400 062. but there is no respone from Vodafone side & they are sending every month thier bill & asking for bill payment & harrasing on telephone for bill payment so that final request from our side after which I will be felft with no option but to approach Consumer forum / Court & press for the mental harassment which I am facing because of mall practices of your telemarketing people & without my mistake of my goodself.

                            Vodafone — Discontinue service to my mobile

                            Dear Sir,

                            I requested VODAFONE on 08th July,2010 to discontinue service to my no.[protected] because o[censored]nwanted calls.I was waiting for their action for five days but there was no action from their side,then after I complained several times to help line 198.Every time their executive assured me service will be discontinue within next 48 hours.And now this is 30th day running after my request but still there is no action.On 27/07/10 I spoke to executive on help line 198.He told me to send your request from your corporate email ID than only we can take action.Again I sent mail from my official Email ID for same same request on 28/07/2010. But before that many times I spoke with their several executives about my request no one told me that.they only told it will take next 24 to 48 hours to discontinue your service.Even I asked one of the executive is it required to send request from my official email ID.He said not required, as your request is already registered with us.After my request I not even using that line.As my billing date is 10 of every month,so I requested on 8th of July. But now because of WRONG guidance from their help line my connection is still unnecessarily active.Every time their auto reply to my mail stated "We acknowledge the receipt of your email. We will contact you within the next 3 working days".But still no action.You can check with Vodafone database whatever information I provided is true.So in this issue what should I do If they charge me current month rental?Because they already taken one month rental in advance in my first bill.This very worst experience I have faced from such a huge organization.

                            Vodafone Essar Cellular LTD — Postpaid Billing Problem

                            Dear Sir


                            I taken 2 post paid connection in vodafone, 1 New post paid connection & Other one is prepaid to post paid on 13-Nov-2010, Connection activated on the same day and CUG is also activated on that day it self i receive the sms for the same my bill has been generated on 09-Dec-2010, My Out going usage mostly CUG Calls Other calls is ver very low Example Less Then
                            30 Mins For this [protected], And My other numer i dono,
                            My Bill Amount is 875, I paid activation charge Rs 275, 175 Rs for bill amount vodafone is cheated me so kindly take the acation for the same. am very upset duee to this.

                            Thanks & Regards
                            Vidyakar
                            [protected]
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                              Gobind Saran Goel
                              from Allahabad, Uttar Pradesh
                              Nov 4, 2009
                              Resolved
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                              Resolved

                              Dear Sir
                              I am a Vodafone customer using its mobile phone services and I would like to inform some facts to you as:-
                              1. I took one Vodafone post-paid connection on 18.03.2009 by paying Rs 599.00 (Rupees Five hundred ninety nine only) through their receipt number 136449, from Vodafone Store near bank road, Gorakhpur in my name i.e. Gobind Saran Goel, 4/20 Bahar, Sahara Estate, Gorakhpur. My mobile phone number is [protected].
                              2. I paid Rs 1520.00 (Rupees One thousand five hundred twenty only) vide their receipt number 210429 on dated 15.04.2009 as advance rent for one year, as per their scheme.
                              3. I am regularly paying my bills of Vodafone mobile as per detail given below:-
                              Date Receipt No. Amount Paid
                              18.03.09 136449 Rs. 599.00
                              15.04.09 210429 Rs. 1520.00
                              09.05.09 282607 Rs. 222.00
                              19.06.09 397242 Rs. 330.00
                              18.07.09 492411 Rs. 240.00
                              09.08.09 509796 Rs. 215.00
                              16.09.09 645097 Rs. 318.00
                              11.10.09 709343 Rs. 235.00
                              In total I have paid Rs. 3679.00 till 11.10.2009.
                              Now, my problem with Vodafone is that:
                              1. From the very first day I took this connection, I am facing signal problem at my residence, due to which I am unable to make or receive any call at my residence.
                              2. I informed this problem to the Vodafone official who came to my residence for my address verification, in March 2009.
                              3. This Vodafone official assured me that signal problem at my residence will be sorted out with in next 2-3 days. I was reluctant to pay advance rental as I saw the signal problem at my residence but after assurance of Vodafone official, I paid
                              4. When signal problem at my residence was not sorted out, I approached Vodafone Store, Bank Road, Gorakhpur in March to April 2009, for the solution.
                              5. Vodafone store in charge assured me that signal problem will be resolved with in a week. He also wrote some e-mails to the concerned officials of his company. But problem remains.
                              6. After my repeated requests and long persuasions, Vodafone installed an instrument at my residence somewhere in July – August 2009, after which signal problem was resolved, but only for 2-3 days.
                              7. But with in next 2-3 days above instrument failed & stopped working after which signal problem re-occurred.
                              8. I approached Vodafone again and again at every possible level, be it their store or their Customer Care Service. Every time they assured to resolve the problem with in next few days, but never provided any support for resolving the signal problem. I wrote number of e-mails to their customer care service, called their online care service – some detail is given below, but all in vein.
                              Detail of my several complaints
                              S.No. Date ComplaintNumber
                              1 30.10.09 [protected]
                              2. 26.10.09 [protected]
                              3. 14.10.09 [protected]
                              4. 17.06.09 [protected]
                              5. 09.05.09 [protected]
                              6. 25.03.09 [protected]
                              9. The instrument fixed at my residence has been giving ELECTRIC SHOCKS and my young daughter was injured due to this.
                              Now, I would like to invite your attention that I am being harassed mentally and physically for such a long time. I am very upset by the behavior, attitude & services of Vodafone for which I am paying regularly. I can not change this number as this number is available with all my near and dear ones. Also I can not close this number as I have already paid advance rent for one year, as closing this number will cause financial loss to me. Even today, I am unable to make or receive any phone call at my residence.
                              Therefore, I request your good self to please look into the matter and do the justice.




                              (GOBIND SARAN GOEL)
                              4/20, Bahar, Sahara Estate
                              Gorakhpur
                              M- [protected]
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                K KASINATHAN
                                from Mumbai, Maharashtra
                                Nov 4, 2009
                                Resolved
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                                I have been using vodofone prepaid connection ([protected]) for so many years. Nowadays Tata Indicom, Airtel started offering pulse rate for calls made at one paise per second. However the Vodafone keeps charging me even if i speak for fraction of minutes ( say even for 15 seconds) they deduct Re.1/- from my prepaid account. I have already lodged my complaint to Vodafone but there is no reply. Could you please help me. Also I request you to give more details about your organisation.

                                Thanks and regards

                                Yours faithfully,


                                K.Kasinathan
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Dear all,
                                Please cancell vodafone zim at earlist
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                                  pranav
                                  from Mumbai, Maharashtra
                                  Nov 3, 2009
                                  Resolved
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                                  Resolved

                                  hello sir
                                  i am pranav from coimbatore. my dell no. [protected] , i did a 95 bonus card through online recharge portal of vodafone.in- where it says unlimited browsing in vodafone live. i did and suddenly after 4-5 days 230 has been deducted from main balance. i called customer care and now the put clause that 50 MB of data is free.

                                  but i was not informed of that neither by sms or by mail or anything. whereas there online portal claims it to be unlimited rather than 50 MB limited usage.

                                  i am cheated badly and customer care refuses to take complain.


                                  i am attaching screenshot where it says unlimited usage and not 50 MB.

                                  my details:
                                  pranav (v-laxmi)
                                  mobile no-[protected](vodafone- tamilnadu)
                                  +1 photos
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    Samir Chakraborty
                                    from Machilipatnam, Andhra Pradesh
                                    Nov 3, 2009
                                    Resolved
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                                    Resolved

                                    My name is Samir Chakrborty. My Vodafone postpaid number is [protected]. Every month I pay my bill by cash to the nearest vodafone mini store, Bhadreswar(Airtouch, CC no- AIRT).; but every month I receive my bill payment confirmation message past my last date of payment. Hence I face problems of late payment charges every month. For last two months the payment has been done by the mini stores at a date after the next billing cycle started. Even my previous months(September,09) payment has not been yet done by the mini store. Hence previous bill ammount has been carried forward to this month's(Oct,09) bill, all though I have already paid that on 9th September 2009. Hence this is my earnest request to you to please take appropriate steps so that I can avoid any discrepancies like this.

                                    Thanking You,
                                    Samir Chakraborty.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    I am Vodafone postpaid connection user and had paid a bill by dropping a cheque in March 2007 which did not reach Vodafone (Hutch). Later in the coming months, I was promised by their collection executive that I will not be charged for a late payment fee, as this was an error at the company side. I paid a later bill with the late payment fee. In the next month, I received a bill with the late payment fee and the reconnection charges. My phone was not take out of service and I was able to make and receive calls for the period they had charged me for the reconnection.

                                    I had spoken to an executive at Thane Vodafone gallery about this and he promised me that I will get a reversal of Rs. 450 in the next month billing statement. I had to pay Rs. 450 excess (Rs. 100 late payment fee for 2 months each and Rs. 250 for reconnection charges). The reversal never happened.

                                    In addition to my regular billing plan, I had also opted for 1 rupee STD plan, for which I was charged a rental of Rs 99 each month. I had later confirmed with the call executive that my regular STD charges are reduced from Rs 2.40 per call to Rs 1.30 per call. Because of this I cancelled this plan in June. I received a bill including additional rental of Rs 99 each for the next 2 months.

                                    I had followed this up with the company for several months for the deduction of this approximate amount of Rs 650. I also had paid a deposit of Rs 500 at the time of subscription which does not reflect in their accounts. I had also sent the copies of the receipt of this payment from Thane Vodafone gallery 3 times by fax. Still not updated.

                                    Even though following this up with them for over a year, I have not received a bill with this deductions. Now, my mobile service is withdrawn for non payment of bill. I had asked for the bill with the deduction of Rs 1150.
                                    I am Vodafone postpaid connection user and had paid a bill by dropping a cheque in March 2007 which did not reach Vodafone (Hutch). Later in the coming months, I was promised by their collection executive that I will not be charged for a late payment fee, as this was an error at the company side. I paid a later bill with the late payment fee. In the next month, I received a bill with the late payment fee and the reconnection charges. My phone was not take out of service and I was able to make and receive calls for the period they had charged me for the reconnection.

                                    I had spoken to an executive at Thane Vodafone gallery about this and he promised me that I will get a reversal of Rs. 450 in the next month billing statement. I had to pay Rs. 450 excess (Rs. 100 late payment fee for 2 months each and Rs. 250 for reconnection charges). The reversal never happened.

                                    In addition to my regular billing plan, I had also opted for 1 rupee STD plan, for which I was charged a rental of Rs 99 each month. I had later confirmed with the call executive that my regular STD charges are reduced from Rs 2.40 per call to Rs 1.30 per call. Because of this I cancelled this plan in June. I received a bill including additional rental of Rs 99 each for the next 2 months.

                                    I had followed this up with the company for several months for the deduction of this approximate amount of Rs 650. I also had paid a deposit of Rs 500 at the time of subscription which does not reflect in their accounts. I had also sent the copies of the receipt of this payment from Thane Vodafone gallery 3 times by fax. Still not updated.

                                    Even though following this up with them for over a year, I have not received a bill with this deductions. Now, my mobile service is withdrawn for non payment of bill. I had asked for the bill with the deduction of Rs 1150.
                                    please send my bill detail on this email id
                                    Now am using post paid connection i want to increase my credit limit on my vadafone mobile . How will expand credit limit ???
                                    PLEASE SEND ME bill of my postpaid to my email, my phone number no is [protected]
                                    sir i want my bill details ie., calls list for the month of may-june my nuber is [protected]
                                    PLEASE SEND ME bill of my postpaid to my email, my phone number no is [protected]
                                    I HAVE NOT RECEIVED MY VODAFOAN BILL MONTH OF MAY2009

                                    Postpaid billing — Reversal of add on plan never opted

                                    Last month complaint was made vide return SMS same day on 25th Mar 09 not to activate Rs 199 PM addon plan. Telecaller was also apprised and Rq to reverse bills. I am paying bills does not mean I agreed. My complaint already logged on your website,

                                    Postpaid billing — To reverse Add-on pack

                                    [protected] Immediately on receipt of SMS stating activation of Add on pack of Rs 199 I sent return SMS for not activating it as I did not consent to it. All bills are with add on rental and every time I am complaining on your web. Should I desert Airtel or would someone rectify the mistake of your telecallers
                                    please send the soft copy of my june, july, august bill to my gmail account.
                                    hi,

                                    i have to pay the last amount of rupees-1850.00 but i dont ge the bill last 8 months.
                                    please send my last postpaid billing detail

                                    my postpaid connection no [protected]
                                    please send my last postpaid billing detail

                                    my postpaid connection no [protected]
                                    My name is Samriti i am facing severe problem regarding my Billing address, as its been six months since i have not recieved my bill. And as per conversation with the customer care they mention that give a rent reciept, pan no., and a pass port photograph and i have visted the vodafone store at 18 sector many times and despite of showing my all the proves they still dont consider it valid...and are still not changing the address... I guess i have never faced such problem as ever, i guess the only solution to this is CHANGE THE CONNECTION altogether as even the Income tax deptt agree to the following proff n NOT VODAFONE...Why is it so...Kindly take my consideration and as a customer plea...
                                    Hi Samir,

                                    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/ClTuR and we’d be happy to help.

                                    Regards,
                                    Vodafone Customer Care.
                                    Hi Samir,

                                    We believe our customer care team has already contacted you and explained the bill break-up in details. The statement of your account has already been sent to the e-mail id. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We would be happy to help.

                                    Regards,
                                    Kolkata Vodafone Customer Care.
                                    RESPECTED SIR,
                                    PL SEND DUPLICATE BILL OF FOLLOWING MOBILE NO.
                                    [protected] .
                                    BILL PERIOD 01.03.2010 TO 31.03.2010
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                                      N
                                      Nitin K. Swami
                                      from Mumbai, Maharashtra
                                      Nov 3, 2009
                                      Resolved
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                                      Resolved

                                      Dear Team,


                                      This is Nitin Swami from Mumbai and I have been your customer
                                      since almost 3 years. My vodafone no. being [protected]. The no. is a
                                      corporate no. which is in the name of my sister Ms. Aarti Swami. Recently I
                                      finally went to your vodafone store in Borivali-west 16TH Oct,2009 after
                                      strolling around in vodafone store of prabhadevi and Borivali-west to get
                                      the no.([protected]) transfered on my name; And I must say that the
                                      slogan *HAPPY
                                      TO HELP* should be changed to *PROUD TO CHEAT*.

                                      I was told to get MY documents and my SISTER's document for
                                      change in address and also for photo Id proof for which I carried both our
                                      passports. During the submission of the document you vodafone executive
                                      Mr.Tripurari Subedar Vishwakarma (Borivali-west) tried to *forge my original
                                      passport by trying to darken my signature* in front of me to which I
                                      objected and he took a dark xerox and told me to get my outstanding cleared
                                      of rupees 1600. I was told that the no. would get transferred by 23rd of
                                      Oct,2009. But it failed as your executive did not process my form and due to
                                      his negligence it is still lingering and the transferred has not taken
                                      place.

                                      *Umpteen times have I been to your stores but still there is
                                      no moment in the documentation and all I get to witness is your executive
                                      trying to forge my document in front of me !!!!!!
                                      IS THIS WHY I HAVE CHOSEN VODAFONE?????? IS THIS IS THE WAY
                                      YOUR ORGANISATION TRY TO HELP CUSTOMERS??????????
                                      WHO IS ACCOUNTABLE FOR YOUR EXECUTIVES BIZARRE ACT LIKE
                                      THAT??????? HOW CAN I TRUST VODAFONE FOR THE SAFETY OF MY DOCUMENTS?????????
                                      *
                                      Kindly look into the matter and I expect a reply for the
                                      same.


                                      Nitin Swami


                                      THIS WAS MY COMPLAIN TO VODAFONE TO WHICH I YET HAVE NOT GOT ANY REPLY ANY MY DOCUMENTS ARE ALL MISSING AND I HAVE NEVER COME ACROSS SUCH SCOUNDRELS IN MY LIFE.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        S K Das Adhikary
                                        from Hyderabad, Telangana
                                        Nov 2, 2009
                                        Resolved
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                                        Resolved

                                        Wirh reference to subject matter , I would like to inform you that though i
                                        am yet to get my cheques ( reissued ) but the harassment and false
                                        statement by representative of your Appelite Authority's Office by Mr.
                                        Arijit Chatterjee is unacceptable to me. And it is just not expected from
                                        such company like yours.
                                        The connections which were subscribed somewhere in 21/22 Jan-09,never
                                        activated and the payment is not refunded so far inspite of my repeated
                                        follow-up/complain with the highest authority ( so-called). And in return ,
                                        i have been cheated by your office staff since July 09.

                                        Though as on date I am not sure whether i shall get my refund atall or not
                                        as there is continuous wrong informations given from your office on one
                                        pretext or other.
                                        May I now request you to look into the matter and to request you to see
                                        that such type of harassment / unjust behaviour is not extended to others
                                        in future.


                                        CC: TRAI : with a request to look into such matter of harassment of
                                        customers please.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
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