Vodafone India Complaints & Reviews

Dear vodafone,

I have been using your services since long through mob no.[protected].

Thursday morning at around 12 p.m. in the morning from your side,some SAKSHI from [protected] on your behalf asking for the documents regarding the identity & address proof.
She fixed a time between 11 a.m. & 1 p.m. for Saturday 7th Nov,09 to get the documents collected from my place.

At 2 p.m. same day i discovered that the outgoing of the same connection has been barred.
Which is very strange & really indigestible as i fail to understand o[censored]r effort of making tat so cald executive o[censored]rs calling & fixing a appointment with to collect the papers.
I then cald ur customer care & got connected to a executive named PARMINDER who was really bad in communication skills & does not deserve to in the customer service &
hospitality industry.
I request him to put me through his senior to find me a solution on urgent basis which was a much more strong flavour than Parminder
According to Mr.Sundeep, the senior customer executive ,customer problems & grievances is not their concern
This was the first time i found some one so rude with a tag line "HAPPY TO HELP U"
I cald again & complaint for the rude experience at the previous call Parminder & Sundeep and the Sakshi chapter,for all i got an answer sorry for the false commitment from
vodafone caller

All this while my work suffered so much because of no outgoing calls
No body was HAPPY TO HELP ME from vodafone end

As the ball was in vodafone court, I finally left my work n rushed back home,collect all the desired paper,deposited at Vodafone at Kamla Nagar & was committed for
resumed services with in 2 hrs.
Which was very much expected,the outing facilty was not activated & i have to cancel my trip out of town.
After calling the customer care again & again the executive on the call told me tat need at least 24 hrs. & again he was sorry for the false commitment at vodafone store.

Why always customers has to suffer whether is documents or payments??

Being a loyal customer & paying all the bills on time is never expected from such an international brand.
Its very annoying & embarrassing on my part n have this regretting feeling to be associated with vodafone
I & my work suffered so much because of really unprofessional & un trained staff of vodafone India n felt tat the staff is just "HAPPY TO HARASS U"


Please help & revert

Thanx

Mohit Gupta

My(Amit Shrinivas Joshi) Father Shrinivas B Joshi was user of vodafone number [protected] in Thane. He passed away on 3rd September 2007 but we stilled continued the sim and number with a minimum Billing plan of Rs 75. This was goining perfect till this year May 2009. In June 2009 vodafone suddenly added Rs 75 additional without informing us for the clip charges. when the same was enquired to Vodafone callcentre and store we got information that the minimum Bill of Rs 75 was only for one year and so additional charges of Rs. 75 as CLIP charges been added on to Phone.

I got a call from Vodafone care and was ask to settle the amount with some discount of Rs 50 on total billing. I was assured the Plan would be changed to Plan 99 which includes Talk time of Rs 99 plus CLIP charges. But after paying the bill also the Billing was never changed. The Bill still comes with old plan and additional CLIP charges. Now Vodafone has deactivated the SIM.

Would like to take a complaint against vodafone for false assuarance by Customer Care and addition of extra charges in Billing Plan with out intimation to consumer.

Regards,

Amit S. Joshi
[protected]

Dear Concerned,

Again I am writing you, after having very bad experience in past.

I have two more number on my name one is [protected] & another is [protected], I have registered my complaint of network issue, poor voice quality & call dropping so many times but always result is as usual. I have registered this time my complaint on mail expecting at least some action, but result is in front of you, I am writing once again .

Your Representative visited my residence but after visit I never received any call regarding his observations & future steps for betterment of services. is not your responsibility to ask customer that he is satisfied or not? His complaint is resolved or not ?or value of customer satisfaction is ZEERO for you.

At my residence B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal either your signal is missing or wherever signal is available they are very week, frequent call dropping is happening, ,in my last month bill you can find n numbers of time of call dropping on same number ,So I just want a clear cut answer from your side that are you able to provide me good services? Or you can tell me clearly that we can’t provide good & effective services .

I have postpaid connection for these numbers & I have done all payments on time, if I am not getting signals at residence than what is the purpose to keep these numbers & what is the logic for paying monthly charges to Vodafone .

Atleast this time please Convey your clear cut reply so that I can decide my future step to go to consumer forum or disconnect these numbers also.

.

Regards

Regards

Manas S Pandey

Quality Assurance Department
Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com



From: Manas Santosh Pandey
Sent: Saturday, October 31, 2009 5:31 PM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services


Final Reminder,

Dear Concerned,

This is with very heavy heart I am writing.

Stll no improvement & assurance from your side, your representative visited my residence but action & improvements awaited……………

I have Number [protected] on my name which was using by my Sister, but there was not a single signal at her residence (Flat No.4,140-C-Sec,indrapuri,Bhopal.), & this has been told so many times to your customer care, Is this the limit of torture I should be expecting from a brand like VODAFONE ? My trust was broken by your brand, but now we think that if you are not ready for providing us good service than we don’t have option other than to change my service provider.

Kindly Disconnect My Number [protected] from 1-Nov-09 & I am not going to pay any bill of this number from Nov-09.

Please collect your dues of Oct from Me ASAP


Thanks & Regards,

Manas S Pandey


From: Manas Santosh Pandey
Sent: Thursday, October 22, 2009 11:03 AM
To: 'rakhi.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Cc: Rakesh Kumar
Subject: FW: not satisfied from Vodafone services

2nd Reminder…

Dear Rakhi,

Still response & action awaited.

Once again ,Hope for positive action.

Regards

Manas S Pandey

Godrej Hershey Limited
Plot No.5, New Industrial Area No.1
Mandideep – 462 021 Distt. Raisen (M.P.)
Phone: +[protected]
Fax: +[protected]
Mobile: +91 [protected]
E-Mail: ms.[protected]@godrejhersheys.com



From: Rakesh Kumar
Sent: Thursday, October 22, 2009 10:46 AM
To: Manas Santosh Pandey
Subject: FW: not satisfied from Vodafone services



From: Rakesh Kumar
Sent: Wednesday, October 07, 2009 3:14 PM
To: 'rakhi.[protected]@vodafone.com'
Subject: FW: not satisfied from Vodafone services

Please rectify the problem at the earliest.

Rakesh

From: Manas Santosh Pandey
Sent: Wednesday, October 07, 2009 3:06 PM
To: rakhi.[protected]@vodafone.net
Cc: Rakesh Kumar
Subject: not satisfied from Vodafone services

Dear Rakhi,

We all are using vodafone CUG as Godrej Hershey employees since last seven months but all time we are facing lot of network problem. Always phone disconnected during call, sometime it connected with wrong no.,voice also not clear, always we face problem during calling & bill comes without proper usage. We have registered our complaints so many times at your customer care but no satisfactory response received.

Pls look in to the matter & do the needful as earliest, otherwise we have got to close connections...

So plz do something fast so that we can use your service properly...

We are mentioning our Name & Addresses, where network problem is very high:


1. KAPIL DEO SINGH : Flat No.11,140-C-sec,indrapuri, Bhopal, Contact No.-[protected]
2. MANAS S. PANDEY : B-29,Padamnabh Nagar,Near Subhash Nagar Crossing,Bhopal. Contact No.[protected]
3. ASHISH SOLANKI : 217,Sector-C,Rajatvihar,Danish Nagar, Bhopal.Contact No.[protected]
4. ROLY JAISWAL Flat No.4,140-C-Sec,indrapuri,Bhopal.Contact No.[protected]
5. R P SHRIVASTAVA: D-48,Sterling Oesis, Rajat vihar, Danish Nagar, Bhopal, Contact No.[protected]


Regards

Manas S Pandey

Dear Sir/Madam,

I regret to submit my complaint and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.ht...⇄
The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
Your attention and quick action is highly appreciated.

i am saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009i am mr saumik belel my vodafone no is [protected]. i would request u to stop the services of this card immediately. all outgoing and incoming services totally. as i have faced a lot of inconvinence from ur side. the reasons for stoping u r services or not using the card is informed by me at ur goregaon-e, mumbai vodafone store or gallery to ur csr mamta kulkarni. i have also informed to cust service at 111 and to collection agents the problems faced by me before 4 of november. i informed them all. i have informed mr gimmy at 111, to mr abshik at 111 and also mr imran imran ansari at cust care. i have also requested them to stop the services before 4 oct. the problem which i am facing is i have not received the gift that is reebok watch its already 1 and a half month. also my outgoing services where stopped bcoz i did not paid my bill, although i have informed why i delayed my payment. no body called to helped me.
so i dont want to use ur bill services anymore and also deducting my deposit amount (rs.300) pls send me a fresh statment at my billing address and also i have informed before 4 nov i am not going to pay any rental or taxes for this current will which get generated on 4 dec no charges or rental for this month i am not using ur services and cust care did not helped me at all regarding my problems ... pls do the needful imediately and pls msg me on my vodafone no or let me know imediately by calling me on my vodafone no [protected] and i am not to use this vodafone no any more after 6 novmber, 2009

Dear Sir
I am a Vodafone customer using its mobile phone services and I would like to inform some facts to you as:-
1. I took one Vodafone post-paid connection on 18.03.2009 by paying Rs 599.00 (Rupees Five hundred ninety nine only) through their receipt number 136449, from Vodafone Store near bank road, Gorakhpur in my name i.e. Gobind Saran Goel, 4/20 Bahar, Sahara Estate, Gorakhpur. My mobile phone number is [protected].
2. I paid Rs 1520.00 (Rupees One thousand five hundred twenty only) vide their receipt number 210429 on dated 15.04.2009 as advance rent for one year, as per their scheme.
3. I am regularly paying my bills of Vodafone mobile as per detail given below:-
Date Receipt No. Amount Paid
18.03.09 136449 Rs. 599.00
15.04.09 210429 Rs. 1520.00
09.05.09 282607 Rs. 222.00
19.06.09 397242 Rs. 330.00
18.07.09 492411 Rs. 240.00
09.08.09 509796 Rs. 215.00
16.09.09 645097 Rs. 318.00
11.10.09 709343 Rs. 235.00
In total I have paid Rs. 3679.00 till 11.10.2009.
Now, my problem with Vodafone is that:
1. From the very first day I took this connection, I am facing signal problem at my residence, due to which I am unable to make or receive any call at my residence.
2. I informed this problem to the Vodafone official who came to my residence for my address verification, in March 2009.
3. This Vodafone official assured me that signal problem at my residence will be sorted out with in next 2-3 days. I was reluctant to pay advance rental as I saw the signal problem at my residence but after assurance of Vodafone official, I paid
4. When signal problem at my residence was not sorted out, I approached Vodafone Store, Bank Road, Gorakhpur in March to April 2009, for the solution.
5. Vodafone store in charge assured me that signal problem will be resolved with in a week. He also wrote some e-mails to the concerned officials of his company. But problem remains.
6. After my repeated requests and long persuasions, Vodafone installed an instrument at my residence somewhere in July – August 2009, after which signal problem was resolved, but only for 2-3 days.
7. But with in next 2-3 days above instrument failed & stopped working after which signal problem re-occurred.
8. I approached Vodafone again and again at every possible level, be it their store or their Customer Care Service. Every time they assured to resolve the problem with in next few days, but never provided any support for resolving the signal problem. I wrote number of e-mails to their customer care service, called their online care service – some detail is given below, but all in vein.
Detail of my several complaints
S.No. Date ComplaintNumber
1 30.10.09 [protected]
2. 26.10.09 [protected]
3. 14.10.09 [protected]
4. 17.06.09 [protected]
5. 09.05.09 [protected]
6. 25.03.09 [protected]
9. The instrument fixed at my residence has been giving ELECTRIC SHOCKS and my young daughter was injured due to this.
Now, I would like to invite your attention that I am being harassed mentally and physically for such a long time. I am very upset by the behavior, attitude & services of Vodafone for which I am paying regularly. I can not change this number as this number is available with all my near and dear ones. Also I can not close this number as I have already paid advance rent for one year, as closing this number will cause financial loss to me. Even today, I am unable to make or receive any phone call at my residence.
Therefore, I request your good self to please look into the matter and do the justice.




(GOBIND SARAN GOEL)
4/20, Bahar, Sahara Estate
Gorakhpur
M- [protected]

I have been using vodofone prepaid connection ([protected]) for so many years. Nowadays Tata Indicom, Airtel started offering pulse rate for calls made at one paise per second. However the Vodafone keeps charging me even if i speak for fraction of minutes ( say even for 15 seconds) they deduct Re.1/- from my prepaid account. I have already lodged my complaint to Vodafone but there is no reply. Could you please help me. Also I request you to give more details about your organisation.

Thanks and regards

Yours faithfully,


K.Kasinathan

hello sir
i am pranav from coimbatore. my dell no. [protected] , i did a 95 bonus card through online recharge portal of vodafone.in- where it says unlimited browsing in vodafone live. i did and suddenly after 4-5 days 230 has been deducted from main balance. i called customer care and now the put clause that 50 MB of data is free.

but i was not informed of that neither by sms or by mail or anything. whereas there online portal claims it to be unlimited rather than 50 MB limited usage.

i am cheated badly and customer care refuses to take complain.


i am attaching screenshot where it says unlimited usage and not 50 MB.

my details:
pranav (v-laxmi)
mobile no-[protected](vodafone- tamilnadu)

My name is Samir Chakrborty. My Vodafone postpaid number is [protected]. Every month I pay my bill by cash to the nearest vodafone mini store, Bhadreswar(Airtouch, CC no- AIRT).; but every month I receive my bill payment confirmation message past my last date of payment. Hence I face problems of late payment charges every month. For last two months the payment has been done by the mini stores at a date after the next billing cycle started. Even my previous months(September,09) payment has not been yet done by the mini store. Hence previous bill ammount has been carried forward to this month's(Oct,09) bill, all though I have already paid that on 9th September 2009. Hence this is my earnest request to you to please take appropriate steps so that I can avoid any discrepancies like this.

Thanking You,
Samir Chakraborty.

Dear Team,


This is Nitin Swami from Mumbai and I have been your customer
since almost 3 years. My vodafone no. being [protected]. The no. is a
corporate no. which is in the name of my sister Ms. Aarti Swami. Recently I
finally went to your vodafone store in Borivali-west 16TH Oct,2009 after
strolling around in vodafone store of prabhadevi and Borivali-west to get
the no.([protected]) transfered on my name; And I must say that the
slogan *HAPPY
TO HELP* should be changed to *PROUD TO CHEAT*.

I was told to get MY documents and my SISTER's document for
change in address and also for photo Id proof for which I carried both our
passports. During the submission of the document you vodafone executive
Mr.Tripurari Subedar Vishwakarma (Borivali-west) tried to *forge my original
passport by trying to darken my signature* in front of me to which I
objected and he took a dark xerox and told me to get my outstanding cleared
of rupees 1600. I was told that the no. would get transferred by 23rd of
Oct,2009. But it failed as your executive did not process my form and due to
his negligence it is still lingering and the transferred has not taken
place.

*Umpteen times have I been to your stores but still there is
no moment in the documentation and all I get to witness is your executive
trying to forge my document in front of me !!!!!!
IS THIS WHY I HAVE CHOSEN VODAFONE?????? IS THIS IS THE WAY
YOUR ORGANISATION TRY TO HELP CUSTOMERS??????????
WHO IS ACCOUNTABLE FOR YOUR EXECUTIVES BIZARRE ACT LIKE
THAT??????? HOW CAN I TRUST VODAFONE FOR THE SAFETY OF MY DOCUMENTS?????????
*
Kindly look into the matter and I expect a reply for the
same.


Nitin Swami


THIS WAS MY COMPLAIN TO VODAFONE TO WHICH I YET HAVE NOT GOT ANY REPLY ANY MY DOCUMENTS ARE ALL MISSING AND I HAVE NEVER COME ACROSS SUCH SCOUNDRELS IN MY LIFE.

Wirh reference to subject matter , I would like to inform you that though i
am yet to get my cheques ( reissued ) but the harassment and false
statement by representative of your Appelite Authority's Office by Mr.
Arijit Chatterjee is unacceptable to me. And it is just not expected from
such company like yours.
The connections which were subscribed somewhere in 21/22 Jan-09,never
activated and the payment is not refunded so far inspite of my repeated
follow-up/complain with the highest authority ( so-called). And in return ,
i have been cheated by your office staff since July 09.

Though as on date I am not sure whether i shall get my refund atall or not
as there is continuous wrong informations given from your office on one
pretext or other.
May I now request you to look into the matter and to request you to see
that such type of harassment / unjust behaviour is not extended to others
in future.


CC: TRAI : with a request to look into such matter of harassment of
customers please.

I am a subscriber of Vodafone no [protected] for about 11 years. In 2006 August, Rs 30 was added in my bill for caller tunes wrongly, and on recipt of bill I contacted customer care and told them the mistake. I was asked to make the payment by deducting Rs30/. but the problem was not sorted out on my repeated requests to customer care as Rs 30 was added in another bills along with late payment cgarges as I used to deduct the caller tune charges and late payment charges everymonth from the bill. I also sent mails once faxed the details on their request. In August 2007, I visited the vodafone store at East of Kailash and explained the entire case. I showed them the bills I paid every month and that to in time.I was given a refrence no for my complaint with an assurance to get it resolved but nothing happened. In january 2008 my outgoing calls were stopped by the provider and when I contacted I was told that due to non payment of bills it has happened.I made a stop payment of the cheque of 300.78 paid for previous bill. On assurance of Mr Anil Bhardwaj, introduced as advocate of Vodafone, I made a payment of Rs 500.00 and no got started but the wrong amounts were not adjusted. Since then I have send mails on customer care, the entire case with details(in an excel sheet) around twenty times but none of the mail was responded except a set reply that they will revert back in 72 hours.I want to confirm that I have been making payment every month for the usage regularly before due date. Now again in the beginning of the month they have stopped my number causing me a great inconvenience and when I contacted customer care, I was told that it is due to non payment of bills. When I tried to explain the problem, it was of no use.
I am enclosing the excel sheet sent to vodafone also comprising full details of bills, payment etc.
Now I wish to lodge a complaint against the provider for disconnecting the number I am using for the last 11 years causing me a great inconvenience for the fault of their own staff.

Mukesh Gupta
303-G, Pocket - II
Mayur Vihar - I
Delhi-110091

I have a vofafone prepaid that I have been using for more than 3 years.
I had this experience.
I got a recorded message with a caller tune on 31.10.09 playing some song in Kannada.We just cut the phone. After some time, we got a message saying caller tunes activated as per our request.
We immediately sent sms to cancel it. But, Vodafone alredy took our Rs.30.00 for this unsolicited service.

What do you advise?

We want to put a stop stop to these petty silly marketing techniques.

Vodafone, can openly ask for Rs.30.00 donation, instead of harassing its customers like this.

S Nair

Dear Sir,

This is with regard to the non refunding of Security Deposit from Vodafon Cellular company. I had registered for three poatpaid corporate connections for myelf in the recent 7 months. The Vodafone Sales Rep charged me Rs250 for security deposit on the third number and told me it would be refunded once i cancelled the same. I requested for cancelling of the third number on the 6th of Oct and the same got cancelled only by a week's time. When I requested for the refund of the security deposit, they are denying that no amount was collected from me. I am having the copy of the Bill which they have provied me too.

Also, after I cancelled the Number [protected], the Vodafone company has charged me Rs175 as rental charges for the cancelled days too. They have not sent any bill to my address or email and claim to have sent the same. Just after the number got cancelled, I confirmed with the Vodafone Store Personnel that there was no balances for the account, but now they have charged me for this amount and are not returning the security deposit amount.

Kindly advice me, how I can get back the Security Deposit amount from VODAFONE Stores.

Thank you,
Prabhat M John

To
The Manager,
Employee Provident Fund Organisation.
341, Bhavishya Nidhi Bhavan, Bandra [E]
Mumbai
Maharashtra – 400051.

Sub : Application for received P.F Claim .

Sir,

I shall be highly obliged to your kind attention that I am a P.F Account holder my name is Mrinmoy Samanta. Vill + P.O :- Tantishal. P.S – Khanakul. Pin -712412. Dist – Hooghly . My P.F Account No – MH/46257 / 7797. I kindly informed you that against withdrwal in P.F claim in till dated I didn’t recived any amount in mentioned Bank Account No – 1108 [ Allebhad Bank, Atghara Br.] I here with Attached your confirmation cheque amount details against PF claim . So, request you pls. arrange the same amount in my new HDFC BANK ACCOUNT . A/c- [protected].


Pls. do needful to your kind attention. Regards

Mrinmoy Samanta

NAME – MRINMOY SAMANTA
VILL= P.O – TANTISHAL.
DIST – HOOGHLY.
PIN – 712412. Present New Bank A/c Number
PH – [protected]. A/c- [protected]

BANK A/C – DETAILS [HDFC BANK; KOLKATA]

ALLAHABAD BANK
ATGHARA BR.
ATGHARA
VILL- ATGHARA
P.O- KAIBA.
BANK A/C NO- 1108
ACC. HOLDER – MRINMOY SAMANTA.

DEAR SIR,
THIS IS TO INFORM YOU THAT THE OUT GOING SERVISES OF MY POSTPAID CONNECTION (NO. [protected]) HAS BEEN BARRED BECAUSE OF EXTRA USAGE THAN THE CREDIT LIMITES. THIS ACTION HAD BEEN TAKEN ON 28/10/09 ON ABOUT 1.30 PM AFTER THAT I HAD IMMIDIETELY CONSULTED TO VODAFONE STORE ON 3.15 PM ABOUT AT ELGIN ROAD ALLAHABAD THEY HAD TOLD ME TO PAY MY BILL.. NOW I AHD PAID AN AMOUNT OF RS 900/- AGAINST THE USAGE OF RS 1123/- ON 6.15 PM AT VODAFONE STORE( 140 COLONELGANJ ALLAHABAD) TO MR. SARVESH . HE HAD TOLD ME THAT YOUR SERVISES WILL BE RESTART MAXIMUM WIITH IN 2 HOURS. ON 7.04 PM I HAD AGAIN CONSULTED WITH COSTUMOR CARE SERVISE TO MR. VIJAY HE HAD TOLD ME THAT IHAD AGAIN FORWARDING YOUR COMPLAINT AND YOUR SERVISES WILL BE RESATART WITH IN MAXIMMUM 3 HOURS . ONCE AGIAN ON 12.15 AM (29/10/09) I HAD CONSULTED TO VODAFONE COSTUMOR CARE SERVICE TO MR. RAHUL HE HAD TOLD ME THAT SIR YOUR REQUEST HAD BEEN FORWARDED ALREADY. BUT I DON'T KNOW,' WHY THE SERVISES HAD NOT BEEN RESTARTED.NOW ONCE AGAIN I AM FORWARDIN YOUR REQUEST AND AS SOON AS POSSIABLE WE WILL RESTART YOUR SERVISES. AFTER THAT I HAD SEEN THAT THE SERVISES HAD NOT BEEN RESTARTED TILL 9.30 AM (29/10/09) ONCE AGAIN I HAD CONSULTED TO VODAFONE COSTOMER CARE SERVISES TO MISS HINA AND ASK MY PROBLEM TO HIR SHE HAD TOLD ME THAT SIR AS SOON AS POSSIABLE WE WILL SHORT OUT YOUR PROBLEM. NOW THIS IS 10.46 AM (29/10/09) IN MY CLOCK AND THE SERVISES OF MY NUMBER ARE NOT STARTED.MAENS NO ANY SATISFACTORY ACTION WILL BE TAKEN.BAECAUSE OF THAT I AM SUFFERRING A LOT PLESE DON'T DO THESE TYPES OF ACTIVITIES IN FUTURE.
NOW TELL ME THAT, ARE THESE TYPES OF SERVISES SATISFYING THE NEED OF COSTUMER. IF NO, THEN WHAT SHOULD I DO.
PLESE TAKE NECESARRY ACTION TO SHORT OUT MY PROBLEM AS SOON AS POSSIABLE.

THANKYOU, ATUL KUMAR YADAV
NO. [protected]
ALLAHABAD

Hi All


I would like it to bring it your notice the cheating done by vodafone staff for my new postpaid connection. I am working for an MNC when the executive who was roaming behind me for connections in order to meet the target said i am eligible for getting 2 sim cards and can use it without any problem and it would be activated within 3 hours, which never happened. I am facing problem for 10 days now where my sim card is not activated(one of them) and repeated visits to their stores(6times) fetched nothing. they have cheated on me by not activating the mobile(one of them). when i bring it to their notice their executives behave badly and in rude manner and say you are not eligible to get 2 sim cards. I am fed up of this cheating and raw behaviour by company called vodafone. They dont have any proper work ethics and how they work to sort the problem out of customer. I doubt they might be misusing my documents to get mobile recharges on their account.

name of sales executive: MR BALU

RUDE CUSTOMER SERVICE EXECUTIVE: MR ANSAR(PANJAGUTTA STORE)

RUDE CSR OVER PHONE: MR ANIL RAJ

I would like senior management to look in and stop abuse of system by their employees and giving raw behaviour to their customers

Thanks
Khurram Mahmood

Hi

Myself SUSHIL YADAV, and I am using your post-paid mobile phone : [protected]



I have very bad experience with your services, I have faced the same many time due to this I had lost my business earlier also. Currently I have only one connection from your in the name of mine. We are in the business of tour & travels, yesterday I found that my services got deactivated due non payment. I was on frequent travel, so I couldn’t make it on time and even I didn’t receive any bill on my new address. As soon as I reached to Gurgaon I have paid my bill using Vodafone site thru net banking. Then I called to your C.Care and asked him to start my services with immediate effect because I had con call, but instead of giving me concrete and sudden solution he was unnecessarily put me on hold for long time, I got irritated but he was not giving me solution then we had heated argument and I have to call again to coustmer care and finally my services started.

But all in vain in the evening again I was facing the same issue (my all services were being deactivated) then again I had contacted to C.Care to know the reason behind this thru your one of executive Ms Anuradha (time around 18:00 hrs on 28.10.09), she told me that your services has been deactivated due to lost of sim/phone, I was very surprised to listen this. It was a big shock for me. Then I asked her who had compliant about the lost of sim/phone tell me the no from which you got this compliant she denied to provide the nos and I can easily listen that somebody directing her from behind…………….and they were laughing also.

I immediately got that Manoj was that guy (the executive, to whom I had a heated argument in the morning) , who had fraudulently raised the request of lost of phone and blocked my services. Even I had not registered any compliant in your C.Care. It shows the mallafide indentation of your executive, he used his rights/information wrong way and tried his best to harass me. Due to this I have lost my business and because we are also in this service industry, so I can’t explain what I have faced.

1. I have not received my bills in time.
2. In spite of good credit limit, my incoming as well as outgoing call was being barred; due to this we have lost business.
3. I have given call to you customer care, the executive(Mr. Manoj) was not able to handle the same, he has wasted my precious time.
I have request him many times and tell him hat I have made the payment thru your site(net banking) =è Thank you for your payment of Rs. 00001619.81. Please note the transaction id 'M[protected]' for further reference.
4. In any case, why my incoming call was being barred? While I had paid the bills in the morning. Why did he misuse his position/power in blocking my services?
5. What action are you going to take against him?
6. How come vodafone blocked my SIM ? I didn't raise any lost SIM case... so simply he (Manoj) used my details as fraud and stopped me from using services. This is simply a misuse of my personal information which I provided to Vodafone executive.... As I don't have any personal rivalry with Manoj.. for me he is vodafone so vodafone cheated me ...I was supposed to get some important business calls, but I lost them because of Vodafone ..



Being as your valued customer for last 5 years, I was being harassed by you/your company. So I request you take the strong action against Mr. Manoj as well as other executive who were along with him. Hence, I seek an apology letter from Vodafone and want know what disciplinary action you have taken against Manoj ?

I hope you can understand my frustration and loss I got due to discrepancy in service and non professional behaviour of vodafone.

I hope I will hear back on this shortly... and won't force me to take this matter in the legal competent court(DCDRF).


Thanks,

Sushil Yadav @98.999.25362

I purchased a Blackberry Bold from Vodafone Store in Kolkata, India on 27th October 2008. Within 6 months the steel frame of the instrument started rusting. When I took it to the store, I was informed that facia is not covered under warranty. .Soon after, the trackball started to stall. I was advised by helpline to re-boot the instrument to restore trackball movement. The instrument would hang at regular intervals and I had to re-boot same. On 20th of October the trackball stopped moving downwards and re-booting did not help.

I reported to Vodafone Store in Sarat Bose Rd,, Kolkata on 22nd October 09 and was told to come next day as concerned technician was on leave. I reported again on 23rd October and the technician asked to produce purchase documents. On 24 th October, I took the purchase bills and demanded a new replacement but was told that Vodafone Store could only register complaints and send instrument to Bangalore for resolving hardware issues which would take 15 days.

I am shocked that Vodafone sells Blackberry phones all over the country but does not offer service support even in Metro cities and instrument problems have to be referred to Bangalore. I demanded a replacement as the instrument was defective, within warranty and had a history of problems. The phone was purchased from a Vodafone Store for Rs 34900, yet Vodafone declined to resolve the issue on the grounds that they do not manufacture the Blackberry. I handed over the Blackberry Bold to the Vodafone Store and am yet to hear from them. I feel I have made a blunder purchasing from Vodafone Store

Generally I don’t check my phone bill, but when I saw Aug 09 bill, i got doubt. Even though I didn’t use much I see bigger amount. When I checked Itemized bill, I shocked to see the charges made by Vodafone.

I've sent friendship message at 10.28AM to my friends, which is of 221 characters. As its exceeding 160 characters it should be treated as 2 SMSs. In the Itemized bill, I found till 10:41Am it has been treated as 2SMSs(which is correct) after that same message treated as 4 SMSs. There is no change in Message, its same message and sent at once to my friends.

1. I called customer care Helpdesk, they asked me to contact corporate care by email.
2. I sent mail to Corporate care and got response in 2 days stating "no discrepancies".
3. I sent mail to understand what they mean "no discrepancies". No reply
4. I sent mail again to understand what they mean "no discrepancies". No reply
5. Contacted Customer care helpdesk ( long holds and disconnects)
6. Requested to visit Vodafone store, so went to store and explained the issue, they requested one day time.
7 Went to Store next day, again they asked for one more day.
8. Went to store after two days, again they asked one more day.
9. Got worried and called customer care helpdesk, no useful info after long hours of hold and discussions. Customer care people asked me to send mail to Corporate care helpdesk.
10. Sent mail to Nodal office, corporate care & customer care helpdesk.
11. Got mail from corporate care giving waiver of 63/- and mail from customer care stating "no discrepancies".
12. Sent separate mails requesting explanation of excess charges.
13. No response from them (Customer care & Corporate Care).
14 Send mail again keeping CC to Nodal officer.
15. Got call from Vodafone, stating they gave waiver of 63/- for the excess charged SMS.

What I want to raise a concern here.

First of all no good service from Vodafone customer care. Secondly wantedly they charged the Excess on SMS to take advantage of Friendship day messages. If same can be done across the India, they could have earned chores of rupees in few minutes. No explanation from their end, except stating everything is OK at their end.