Vodafone India Complaints & Reviews

hello sir
i am pranav from coimbatore. my dell no. [protected] , i did a 95 bonus card through online recharge portal of vodafone.in- where it says unlimited browsing in vodafone live. i did and suddenly after 4-5 days 230 has been deducted from main balance. i called customer care and now the put clause that 50 MB of data is free.

but i was not informed of that neither by sms or by mail or anything. whereas there online portal claims it to be unlimited rather than 50 MB limited usage.

i am cheated badly and customer care refuses to take complain.


i am attaching screenshot where it says unlimited usage and not 50 MB.

my details:
pranav (v-laxmi)
mobile no-[protected](vodafone- tamilnadu)

My name is Samir Chakrborty. My Vodafone postpaid number is [protected]. Every month I pay my bill by cash to the nearest vodafone mini store, Bhadreswar(Airtouch, CC no- AIRT).; but every month I receive my bill payment confirmation message past my last date of payment. Hence I face problems of late payment charges every month. For last two months the payment has been done by the mini stores at a date after the next billing cycle started. Even my previous months(September,09) payment has not been yet done by the mini store. Hence previous bill ammount has been carried forward to this month's(Oct,09) bill, all though I have already paid that on 9th September 2009. Hence this is my earnest request to you to please take appropriate steps so that I can avoid any discrepancies like this.

Thanking You,
Samir Chakraborty.

Dear Team,


This is Nitin Swami from Mumbai and I have been your customer
since almost 3 years. My vodafone no. being [protected]. The no. is a
corporate no. which is in the name of my sister Ms. Aarti Swami. Recently I
finally went to your vodafone store in Borivali-west 16TH Oct,2009 after
strolling around in vodafone store of prabhadevi and Borivali-west to get
the no.([protected]) transfered on my name; And I must say that the
slogan *HAPPY
TO HELP* should be changed to *PROUD TO CHEAT*.

I was told to get MY documents and my SISTER's document for
change in address and also for photo Id proof for which I carried both our
passports. During the submission of the document you vodafone executive
Mr.Tripurari Subedar Vishwakarma (Borivali-west) tried to *forge my original
passport by trying to darken my signature* in front of me to which I
objected and he took a dark xerox and told me to get my outstanding cleared
of rupees 1600. I was told that the no. would get transferred by 23rd of
Oct,2009. But it failed as your executive did not process my form and due to
his negligence it is still lingering and the transferred has not taken
place.

*Umpteen times have I been to your stores but still there is
no moment in the documentation and all I get to witness is your executive
trying to forge my document in front of me !!!!!!
IS THIS WHY I HAVE CHOSEN VODAFONE?????? IS THIS IS THE WAY
YOUR ORGANISATION TRY TO HELP CUSTOMERS??????????
WHO IS ACCOUNTABLE FOR YOUR EXECUTIVES BIZARRE ACT LIKE
THAT??????? HOW CAN I TRUST VODAFONE FOR THE SAFETY OF MY DOCUMENTS?????????
*
Kindly look into the matter and I expect a reply for the
same.


Nitin Swami


THIS WAS MY COMPLAIN TO VODAFONE TO WHICH I YET HAVE NOT GOT ANY REPLY ANY MY DOCUMENTS ARE ALL MISSING AND I HAVE NEVER COME ACROSS SUCH SCOUNDRELS IN MY LIFE.

Wirh reference to subject matter , I would like to inform you that though i
am yet to get my cheques ( reissued ) but the harassment and false
statement by representative of your Appelite Authority's Office by Mr.
Arijit Chatterjee is unacceptable to me. And it is just not expected from
such company like yours.
The connections which were subscribed somewhere in 21/22 Jan-09,never
activated and the payment is not refunded so far inspite of my repeated
follow-up/complain with the highest authority ( so-called). And in return ,
i have been cheated by your office staff since July 09.

Though as on date I am not sure whether i shall get my refund atall or not
as there is continuous wrong informations given from your office on one
pretext or other.
May I now request you to look into the matter and to request you to see
that such type of harassment / unjust behaviour is not extended to others
in future.


CC: TRAI : with a request to look into such matter of harassment of
customers please.

I am a subscriber of Vodafone no [protected] for about 11 years. In 2006 August, Rs 30 was added in my bill for caller tunes wrongly, and on recipt of bill I contacted customer care and told them the mistake. I was asked to make the payment by deducting Rs30/. but the problem was not sorted out on my repeated requests to customer care as Rs 30 was added in another bills along with late payment cgarges as I used to deduct the caller tune charges and late payment charges everymonth from the bill. I also sent mails once faxed the details on their request. In August 2007, I visited the vodafone store at East of Kailash and explained the entire case. I showed them the bills I paid every month and that to in time.I was given a refrence no for my complaint with an assurance to get it resolved but nothing happened. In january 2008 my outgoing calls were stopped by the provider and when I contacted I was told that due to non payment of bills it has happened.I made a stop payment of the cheque of 300.78 paid for previous bill. On assurance of Mr Anil Bhardwaj, introduced as advocate of Vodafone, I made a payment of Rs 500.00 and no got started but the wrong amounts were not adjusted. Since then I have send mails on customer care, the entire case with details(in an excel sheet) around twenty times but none of the mail was responded except a set reply that they will revert back in 72 hours.I want to confirm that I have been making payment every month for the usage regularly before due date. Now again in the beginning of the month they have stopped my number causing me a great inconvenience and when I contacted customer care, I was told that it is due to non payment of bills. When I tried to explain the problem, it was of no use.
I am enclosing the excel sheet sent to vodafone also comprising full details of bills, payment etc.
Now I wish to lodge a complaint against the provider for disconnecting the number I am using for the last 11 years causing me a great inconvenience for the fault of their own staff.

Mukesh Gupta
303-G, Pocket - II
Mayur Vihar - I
Delhi-110091

I have a vofafone prepaid that I have been using for more than 3 years.
I had this experience.
I got a recorded message with a caller tune on 31.10.09 playing some song in Kannada.We just cut the phone. After some time, we got a message saying caller tunes activated as per our request.
We immediately sent sms to cancel it. But, Vodafone alredy took our Rs.30.00 for this unsolicited service.

What do you advise?

We want to put a stop stop to these petty silly marketing techniques.

Vodafone, can openly ask for Rs.30.00 donation, instead of harassing its customers like this.

S Nair

Dear Sir,

This is with regard to the non refunding of Security Deposit from Vodafon Cellular company. I had registered for three poatpaid corporate connections for myelf in the recent 7 months. The Vodafone Sales Rep charged me Rs250 for security deposit on the third number and told me it would be refunded once i cancelled the same. I requested for cancelling of the third number on the 6th of Oct and the same got cancelled only by a week's time. When I requested for the refund of the security deposit, they are denying that no amount was collected from me. I am having the copy of the Bill which they have provied me too.

Also, after I cancelled the Number [protected], the Vodafone company has charged me Rs175 as rental charges for the cancelled days too. They have not sent any bill to my address or email and claim to have sent the same. Just after the number got cancelled, I confirmed with the Vodafone Store Personnel that there was no balances for the account, but now they have charged me for this amount and are not returning the security deposit amount.

Kindly advice me, how I can get back the Security Deposit amount from VODAFONE Stores.

Thank you,
Prabhat M John

To
The Manager,
Employee Provident Fund Organisation.
341, Bhavishya Nidhi Bhavan, Bandra [E]
Mumbai
Maharashtra – 400051.

Sub : Application for received P.F Claim .

Sir,

I shall be highly obliged to your kind attention that I am a P.F Account holder my name is Mrinmoy Samanta. Vill + P.O :- Tantishal. P.S – Khanakul. Pin -712412. Dist – Hooghly . My P.F Account No – MH/46257 / 7797. I kindly informed you that against withdrwal in P.F claim in till dated I didn’t recived any amount in mentioned Bank Account No – 1108 [ Allebhad Bank, Atghara Br.] I here with Attached your confirmation cheque amount details against PF claim . So, request you pls. arrange the same amount in my new HDFC BANK ACCOUNT . A/c- [protected].


Pls. do needful to your kind attention. Regards

Mrinmoy Samanta

NAME – MRINMOY SAMANTA
VILL= P.O – TANTISHAL.
DIST – HOOGHLY.
PIN – 712412. Present New Bank A/c Number
PH – [protected]. A/c- [protected]

BANK A/C – DETAILS [HDFC BANK; KOLKATA]

ALLAHABAD BANK
ATGHARA BR.
ATGHARA
VILL- ATGHARA
P.O- KAIBA.
BANK A/C NO- 1108
ACC. HOLDER – MRINMOY SAMANTA.

DEAR SIR,
THIS IS TO INFORM YOU THAT THE OUT GOING SERVISES OF MY POSTPAID CONNECTION (NO. [protected]) HAS BEEN BARRED BECAUSE OF EXTRA USAGE THAN THE CREDIT LIMITES. THIS ACTION HAD BEEN TAKEN ON 28/10/09 ON ABOUT 1.30 PM AFTER THAT I HAD IMMIDIETELY CONSULTED TO VODAFONE STORE ON 3.15 PM ABOUT AT ELGIN ROAD ALLAHABAD THEY HAD TOLD ME TO PAY MY BILL.. NOW I AHD PAID AN AMOUNT OF RS 900/- AGAINST THE USAGE OF RS 1123/- ON 6.15 PM AT VODAFONE STORE( 140 COLONELGANJ ALLAHABAD) TO MR. SARVESH . HE HAD TOLD ME THAT YOUR SERVISES WILL BE RESTART MAXIMUM WIITH IN 2 HOURS. ON 7.04 PM I HAD AGAIN CONSULTED WITH COSTUMOR CARE SERVISE TO MR. VIJAY HE HAD TOLD ME THAT IHAD AGAIN FORWARDING YOUR COMPLAINT AND YOUR SERVISES WILL BE RESATART WITH IN MAXIMMUM 3 HOURS . ONCE AGIAN ON 12.15 AM (29/10/09) I HAD CONSULTED TO VODAFONE COSTUMOR CARE SERVICE TO MR. RAHUL HE HAD TOLD ME THAT SIR YOUR REQUEST HAD BEEN FORWARDED ALREADY. BUT I DON'T KNOW,' WHY THE SERVISES HAD NOT BEEN RESTARTED.NOW ONCE AGAIN I AM FORWARDIN YOUR REQUEST AND AS SOON AS POSSIABLE WE WILL RESTART YOUR SERVISES. AFTER THAT I HAD SEEN THAT THE SERVISES HAD NOT BEEN RESTARTED TILL 9.30 AM (29/10/09) ONCE AGAIN I HAD CONSULTED TO VODAFONE COSTOMER CARE SERVISES TO MISS HINA AND ASK MY PROBLEM TO HIR SHE HAD TOLD ME THAT SIR AS SOON AS POSSIABLE WE WILL SHORT OUT YOUR PROBLEM. NOW THIS IS 10.46 AM (29/10/09) IN MY CLOCK AND THE SERVISES OF MY NUMBER ARE NOT STARTED.MAENS NO ANY SATISFACTORY ACTION WILL BE TAKEN.BAECAUSE OF THAT I AM SUFFERRING A LOT PLESE DON'T DO THESE TYPES OF ACTIVITIES IN FUTURE.
NOW TELL ME THAT, ARE THESE TYPES OF SERVISES SATISFYING THE NEED OF COSTUMER. IF NO, THEN WHAT SHOULD I DO.
PLESE TAKE NECESARRY ACTION TO SHORT OUT MY PROBLEM AS SOON AS POSSIABLE.

THANKYOU, ATUL KUMAR YADAV
NO. [protected]
ALLAHABAD

Hi All


I would like it to bring it your notice the cheating done by vodafone staff for my new postpaid connection. I am working for an MNC when the executive who was roaming behind me for connections in order to meet the target said i am eligible for getting 2 sim cards and can use it without any problem and it would be activated within 3 hours, which never happened. I am facing problem for 10 days now where my sim card is not activated(one of them) and repeated visits to their stores(6times) fetched nothing. they have cheated on me by not activating the mobile(one of them). when i bring it to their notice their executives behave badly and in rude manner and say you are not eligible to get 2 sim cards. I am fed up of this cheating and raw behaviour by company called vodafone. They dont have any proper work ethics and how they work to sort the problem out of customer. I doubt they might be misusing my documents to get mobile recharges on their account.

name of sales executive: MR BALU

RUDE CUSTOMER SERVICE EXECUTIVE: MR ANSAR(PANJAGUTTA STORE)

RUDE CSR OVER PHONE: MR ANIL RAJ

I would like senior management to look in and stop abuse of system by their employees and giving raw behaviour to their customers

Thanks
Khurram Mahmood

Hi

Myself SUSHIL YADAV, and I am using your post-paid mobile phone : [protected]



I have very bad experience with your services, I have faced the same many time due to this I had lost my business earlier also. Currently I have only one connection from your in the name of mine. We are in the business of tour & travels, yesterday I found that my services got deactivated due non payment. I was on frequent travel, so I couldn’t make it on time and even I didn’t receive any bill on my new address. As soon as I reached to Gurgaon I have paid my bill using Vodafone site thru net banking. Then I called to your C.Care and asked him to start my services with immediate effect because I had con call, but instead of giving me concrete and sudden solution he was unnecessarily put me on hold for long time, I got irritated but he was not giving me solution then we had heated argument and I have to call again to coustmer care and finally my services started.

But all in vain in the evening again I was facing the same issue (my all services were being deactivated) then again I had contacted to C.Care to know the reason behind this thru your one of executive Ms Anuradha (time around 18:00 hrs on 28.10.09), she told me that your services has been deactivated due to lost of sim/phone, I was very surprised to listen this. It was a big shock for me. Then I asked her who had compliant about the lost of sim/phone tell me the no from which you got this compliant she denied to provide the nos and I can easily listen that somebody directing her from behind…………….and they were laughing also.

I immediately got that Manoj was that guy (the executive, to whom I had a heated argument in the morning) , who had fraudulently raised the request of lost of phone and blocked my services. Even I had not registered any compliant in your C.Care. It shows the mallafide indentation of your executive, he used his rights/information wrong way and tried his best to harass me. Due to this I have lost my business and because we are also in this service industry, so I can’t explain what I have faced.

1. I have not received my bills in time.
2. In spite of good credit limit, my incoming as well as outgoing call was being barred; due to this we have lost business.
3. I have given call to you customer care, the executive(Mr. Manoj) was not able to handle the same, he has wasted my precious time.
I have request him many times and tell him hat I have made the payment thru your site(net banking) =è Thank you for your payment of Rs. 00001619.81. Please note the transaction id 'M[protected]' for further reference.
4. In any case, why my incoming call was being barred? While I had paid the bills in the morning. Why did he misuse his position/power in blocking my services?
5. What action are you going to take against him?
6. How come vodafone blocked my SIM ? I didn't raise any lost SIM case... so simply he (Manoj) used my details as fraud and stopped me from using services. This is simply a misuse of my personal information which I provided to Vodafone executive.... As I don't have any personal rivalry with Manoj.. for me he is vodafone so vodafone cheated me ...I was supposed to get some important business calls, but I lost them because of Vodafone ..



Being as your valued customer for last 5 years, I was being harassed by you/your company. So I request you take the strong action against Mr. Manoj as well as other executive who were along with him. Hence, I seek an apology letter from Vodafone and want know what disciplinary action you have taken against Manoj ?

I hope you can understand my frustration and loss I got due to discrepancy in service and non professional behaviour of vodafone.

I hope I will hear back on this shortly... and won't force me to take this matter in the legal competent court(DCDRF).


Thanks,

Sushil Yadav @98.999.25362

I purchased a Blackberry Bold from Vodafone Store in Kolkata, India on 27th October 2008. Within 6 months the steel frame of the instrument started rusting. When I took it to the store, I was informed that facia is not covered under warranty. .Soon after, the trackball started to stall. I was advised by helpline to re-boot the instrument to restore trackball movement. The instrument would hang at regular intervals and I had to re-boot same. On 20th of October the trackball stopped moving downwards and re-booting did not help.

I reported to Vodafone Store in Sarat Bose Rd,, Kolkata on 22nd October 09 and was told to come next day as concerned technician was on leave. I reported again on 23rd October and the technician asked to produce purchase documents. On 24 th October, I took the purchase bills and demanded a new replacement but was told that Vodafone Store could only register complaints and send instrument to Bangalore for resolving hardware issues which would take 15 days.

I am shocked that Vodafone sells Blackberry phones all over the country but does not offer service support even in Metro cities and instrument problems have to be referred to Bangalore. I demanded a replacement as the instrument was defective, within warranty and had a history of problems. The phone was purchased from a Vodafone Store for Rs 34900, yet Vodafone declined to resolve the issue on the grounds that they do not manufacture the Blackberry. I handed over the Blackberry Bold to the Vodafone Store and am yet to hear from them. I feel I have made a blunder purchasing from Vodafone Store

Generally I don’t check my phone bill, but when I saw Aug 09 bill, i got doubt. Even though I didn’t use much I see bigger amount. When I checked Itemized bill, I shocked to see the charges made by Vodafone.

I've sent friendship message at 10.28AM to my friends, which is of 221 characters. As its exceeding 160 characters it should be treated as 2 SMSs. In the Itemized bill, I found till 10:41Am it has been treated as 2SMSs(which is correct) after that same message treated as 4 SMSs. There is no change in Message, its same message and sent at once to my friends.

1. I called customer care Helpdesk, they asked me to contact corporate care by email.
2. I sent mail to Corporate care and got response in 2 days stating "no discrepancies".
3. I sent mail to understand what they mean "no discrepancies". No reply
4. I sent mail again to understand what they mean "no discrepancies". No reply
5. Contacted Customer care helpdesk ( long holds and disconnects)
6. Requested to visit Vodafone store, so went to store and explained the issue, they requested one day time.
7 Went to Store next day, again they asked for one more day.
8. Went to store after two days, again they asked one more day.
9. Got worried and called customer care helpdesk, no useful info after long hours of hold and discussions. Customer care people asked me to send mail to Corporate care helpdesk.
10. Sent mail to Nodal office, corporate care & customer care helpdesk.
11. Got mail from corporate care giving waiver of 63/- and mail from customer care stating "no discrepancies".
12. Sent separate mails requesting explanation of excess charges.
13. No response from them (Customer care & Corporate Care).
14 Send mail again keeping CC to Nodal officer.
15. Got call from Vodafone, stating they gave waiver of 63/- for the excess charged SMS.

What I want to raise a concern here.

First of all no good service from Vodafone customer care. Secondly wantedly they charged the Excess on SMS to take advantage of Friendship day messages. If same can be done across the India, they could have earned chores of rupees in few minutes. No explanation from their end, except stating everything is OK at their end.

Vodafone is Disturbing Me in Stupid manner. Please Activate Do not disturb Service on My Numbers. I don't want any promotional Calls OR Massages on my Mobile Phones & either any offer calls from Tele marketing Company & Vodafone itself also. So please log my complain against service provider.Because I had requested more than Hundreds time Orally for this Problem. My cell numbers are [protected] & [protected]. Please support me as soon as possible...

I have a Vodafone Prepaid card. I used it, but then I was out of the country for 3 months, when I came back, my phone read a message 'sim card registration failed'. I called the Vodafone helpline 111, when I was told that I will have to recharge for Rs.20 to start the phone. I paid Rs.20 but still my phone did not start. I called Vodafone helpline again, then they told me that your number is permanently deactivated. When I requested for reversal of my money, I was asked to contact my dealer. After contacting the dealer, after he talked to his helpline '765' they said if you recharge for minimum of Rs. 50 then only your money will be refunded. I again called Vodafone but they say they cannot help me refund my money.

I want to know how to get my money back. Isn't Rs. 20 important for Vodafone? Why shouldnot I get my money back.

Regards,
Shalini

respected sir, actuly i want to compalint about vodafone prepaid coustmer care excutives and there services....i am suffering due to sms charges...i have recharge by a scheme 115 in wich sms are absolutletly free bt till i got charges. i recharge with 115rs both times bt vodafone are so much greedy n behave like thiefs...i m suffering from this problem from many days bt coustmer care are so irresponisble n dont give me any satisfied solution..i realy very angry due to their service...one thing more is that vodafone coustmer excutives are giving different wrong answer each time i am shocked..pls reply as soon as possible they are cheating with like many peoples My no is--[protected]..VODAFONE IS REALY A CHEATER REALYY.......

Hi,
I am a subscriber of Vodafone corporate account. I have also taken a complimentary number for my wife ([protected]). I am dissatisfied with the sevices provided by your company in maharashtra circle due to the following reasons.

1) When i subscribed to the number(s) from Wanowarie store, those were activated after 1 weeks time out of no reasons.
2) When my mobile got activated, I was asked to pay a deposit of 1000/- which is not a regular practice for corporate account as far as my knowledge is concerned.
3) It was told by a sales executive from Wanowarie Vishnukant Gawande that my deposit would be adjusted in the second bill automatically. Even though I visited the store on 20th October and confirmed Vishnukant whether it is done or not and it was told that it is being done.
4) The mobile number [protected] was blocked suddenly without any notice on 24-Oct-2009 reason being given that the bill has not been paid.
5) Again i went personally to Wanowarie Store and confirmed the situation with Vishnukant and without any proper reason he said that it will be done by evening.
6) Again I trusted Mr. Vishnukant but today (26-Oct-2009) again the mobile phone is barred of outgoing.

My complaint is when a sales executive commits certain things to customers, then why it is not being adhered. I understand that there may be some data problem arriving but in this case atleast the customer should be informed so that he/she may come to know the situation in advance.
Also when such issues are raised to customer care 111 then they asks us to visit the store personally and resolve the issue by themselves which i find very abusive. I want to know what action is being taken in this case against Vishnukant Gawande and trust vodafone atleast in this respect. Should you any concern please revert back to [protected].

Thanks
Atul

v.odafone had given sim card with first bill payment gift voucher was given because there was scheme.i coureired to innovative &incentive chandigarh,vodafone promise it would be delievered within 7 days.my vodafone nois[protected] ,innovative nois[protected]&[protected],icoureired it 5/10/2009 still i didnt got please help my claim

respected sir/madam,
My name is MAHESH YADAV. I had activated for a message pack last month . At the end of the duration (last day) for that message pack to be active, the balance in my prepaid account was 0.00RS. The next day the message pack was automatically activated by vodafone and the balance in my account became -49RS(NEGATIVE). I got it recharged by 49 RS . And then again recharged for 20 RS . Then my balance became -34(negative). I have lost 49 RS and the vodafone people arent giving me back the money. PLEASE HELP ME WITH THIS!
The mobile number is [protected].transaction number is KK[protected].

REGARDS ,

MAHESH YADAV

I have accenture 299 plan and as an employee I pay the bill not the organization. My talk plan was changed by Vodafone without any formal communication from Accenture to accenture 249.

The change in plan has escalated my bill amount more than 4 times. I use to get bill between Rs. 700 to 1000 and after change in talk plan it has escalated to greater than Rs. 3600/- This is certainly not acceptable to me. With reference to...