I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number ([protected]). I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August 2009 and I again made the rate cutter 148 on 5th September 2009. Suddenly the rate cutter benefits got cancelled on 2nd of October, 2009 itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5, 2009. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October, 2009 itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr.Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr.Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr.Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.
Aug 14, 2020
Complaint marked as Resolved 
vodafone company — poor services from vadafone
HiThis is to bring to the notice the being provided by Vodafone
I was using the number [protected] for past 3 years in prepaid, as my usages was increase I thought to go for postpaid connection, I called 111 and applied fro conversation into postpaid so they send an sales executive from andromeda to fill up the form and all the document, I was clear in mind what I want I explained him clearly abt the requirement that he gave me all the false statement that you will get refund when ever u go back to prepaid. And when i had taken the postpaid connection my credit limit was 700 /- after 4 day they decrease the credit limit 500/- As my usage was more 1000 / every month they deactivate my outgoing call every twice a month because of credit limit.
For last 4 month I am having blast with Vodafone people but all r none, they blame each other for every issue
On 19th Aug my usage was 800 rs again they deactivate my outgoing I called 111 and spoke to LAXMI same day and paid 500 rs to get start. Again on 25th Aug 2009 they deactivate my outgoing call. I don’t know wht does my postpaid means for and what is the use of due day and credit limit.
For four month I trying to solve the issue but none of Vodafone executive is taking any action there name are ( namrata , nitin , savita ( lower parel ), rahul ,ashok, ( goregaon gallery ), abhishek ( khar gallery ), siddharth from notel office . This people r not handling customer proper, they try to converse us that you are wrong and we r doing our work and we always are right.
This is highly irresponsible and has lead to great inconvenience and harassment
My Request:
Never encourage "these kind of Customer care officer"
Friend when ever u r going for any connection please takes on mail or hard copy from Vodafone.
Harish salian