Vodafone India Complaints & Reviews

Dear Authority,

This is not new for me to fight with Vodafone for my physical bill copy. Each and every time i need to call and follow up for my physical copy. But this time for the bill of July-Aug bill, was delivered to wrong person and after that i call 3-4 times to call center. In return they provided me their query registration number only and still the same is not resolved. Also they are telling that " our system is showning that bill has already been delivered to mentioned address", yes, the address they are mentioning is correct but the person to whom bill was delivered is not the person of my knowledge.
Also call center people are asking me to
* put request for duplicate bill OR
* go to cyber cafe and take color printout of the same.

Although the bill is of one month back, but i need to submit the orignal copy to my company.
Request you to take some action against it and ask concerns to provide me the orignal physical bill copy of the Jul-Aug period.

Waiting for reply.

Regards
Sandip Chauhan
[protected]

My name is Manish Jain with Vodafone mobile number [protected]. I would like to draw your attention towards the way Mobile operator is cheating and conducting fraud with its customers. Yesterday, I have sent a deactivation sms to vodafone at 144 and received the same with the MCI service deactivated sms. But despite getting the service deactivated, vodafone operator have charged me for this service.

Also, their vodafone care service is an eyesore for 3 months. Despite dialing the 111 & [protected] from local vodafone number, one cannot be connected to customer care representative, but dialing [protected] from other mobile operators (Reliance, Airtel) one can immediately be connected to customer care representative.

Is this the way vodafone mobile operator is cheating and defrauding its customers.

Sir

From mobile no.[protected] is complaining that from my mobile no.[protected] misscalling to mobile no.[protected] but I dont know who is he? and also not giving misscall to him. so it is requested to vodafone manager sir please see the matter that from my mobile [protected] misscall is going to that mobile no.[protected] whether it is communication problem or someone is cheating. please do needfull respectively.my email address is given above

Thanking You

Yours faithfully

Sharad ugale

I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number ([protected]). I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August 2009 and I again made the rate cutter 148 on 5th September 2009. Suddenly the rate cutter benefits got cancelled on 2nd of October, 2009 itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5, 2009. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October, 2009 itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr.Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr.Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr.Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

i p.ashish from hyderabad...sir recently i got a call from vodafone customer care number +91-[protected] stating that there is offer for me to convert my prepaid sim to postpaid so i agree to have this offer to me.. so the executive said that their another will meet me the next day.. the executive has come and took all my douments and RS. 350/- and given me sim which is not active , the executive told the sim wil be activated when the documents are verified it will be taking time of 72 hrs,, but 5 days they told me that my post paid offer is rejected due to some problems in verification and they told that they will be return back my amount of rs.350 with 2 days.. but now its 3 months i couldnt get my money back i used to call back to this number [protected] several times but there is no answer they even not lifting the call.. this is very ridiculous by vodafone executives... very bad service by vodafone,,, so i request the consumer department to take the severe action on that executive and help in return of my amount back...

Sir,
1. I have the honour to state that as per ur advt.i.e. on purhase of vodafone postpaid connection the first monthly paid bill to be courier to u for claim of gift
2. I have couriered u first monthly vodafone paid bill (Mob No [protected]) along with the gift coupon for claim of free gift (Reebok Wrist Watch) videDTDC consignment no M46146868 as on 04 Sep 09.
3. Till date I have not received the gift, therefore it may be sent at the earliest on following address.

Your's faithfully.
Anil Bhatnagar
Room No 8
Officers Mess
Air Force Stn Kolshet
Thane (W) 400607
Maharashtra

I have been using Vodafone postpaid Connection from the last 1.5 years. My No is:- [protected] & [protected] (Both CUG skim).

This is a complain against Vodafone who charged me different monthly rent in same CUG skim.
Eelier I was using Rs. 150 Monthly Rental. Now Vodafone given skim to Rs. 99 Monthly Rental in my No. [protected] but same skim not apply in my another no. [protected]. I informed Mr. Vijay Goswami (Vodafone - Bhavnagar) & he gave your email id.
Please take necessary action against them and try to resolve it ASAP.
Rgds.
Shyamkumar Thanki
Mob:+[protected]
Email : shyamkumar.[protected]@pipavavshipyard.com

Dear Sir/ Madam,
I am susweta chattopadhyay staying in west bengal (durgapur steel city) and customer of vodaphone. i want to remove cricket alerts from my phone and the amount is deducted from my phone is 30 every month.
So i request you to remove cricket alerts from my phone. My phone number is [protected].
Thanking you
your's faithfully
Susweta Chattopadhyay

I have applied for disconnection of my postpaid number two times by giving applications but still i am getting the bill at my home, i doesn't have any due amount and have paid each penny of bill more then two months back, from that time i have not used that number. I don't know why they have not disconnected my number, i will not pay the bill for which i haven't got anything.

I am a customer of Vodafone. I recharged my friends phone [protected] using the vodafone website on 18 sept. I website took a lot of time to process the request and though the recharge of Rs 81 was done, the money was deducted twice from my account. It is mentioned on the site that in case the recharge is not done, money will be reimbursed in 5 days. When i called customer care, they said that since u didnt call within 3 days from the problem, we cant do anything and u shud go to hearest vodafone shop. I contacted the vodafone shop but the guy keeps postponing the thing and i have not got the money till now.

One more thing, i got a call a few days ago that the connection is not in my name and some other guys name though i submitted my driving licence as proof. Now they asked me to resubmit the proof.

Vodafone sucks big time. In 2 months of service i have encountered so many problems as compared to no such problems with Airtel which i used for 2 years.

I purchased the SIM card of the number [protected] around Arpil last year 2008. I had submitted a self attested photocopy of my Driving License as my identity proof and shown the retalier the original DL as well.

I have been using the service till today 03 October 2009 afternoon. I found the line temporarily disconnected. On calling, they said, they have found that I did not show my original identity document while purchase have disconnected the service as per Government Regulation. I have to take my original DL to a Vodafone Store to get the service restored.

I ask :

Why could they not check my document at purchase?
How could they allow an unaothorised service - as claimed now - to run for more than 18 months?
If they have an issue after this long, why should they not come to me and collect the document?
Why would they not ask for the document instead od disconnecting the line?

Please could you take stern steps to reveal the unfair practise and force to shell out compensation for the harrassment?

I placed a request for DND in the middle of the month of July, 2009. I was told from Vodafone that it would take a ridiculous 45 days to action the request! Anyway, after that I waited patiently for 45 days, bombarded by numerous unwanted SMS's every day (some even came late night and early morning!).

After the stipulated time of 45 days was over, I found that there was absolutely no change in the number o[censored]nwanted SMS I receive everyday. The same senders continued to irritate me. It was as good as no DND request made at all.

I called up Vodafone customer care and was asked the details of the SMS received. As I delete these SMS the moment they come to me, I was not able to provide all the details at that time. Instead I told them that it is not one or two senders that I receive SMS from but rather there are more than 50 different ones. It ahd not changed at all after 45 days. So it would be better if they check if my DND is working correctly. Disappoing me they said that cannot be done and that I should call back with details.

The next time I received such an SMS, I called up the customer care immediately and provided the details. To my astonishment they said that it would take 21 days to process this particular complaint against this particular sender! I was dumbstruck. They explained that for each of the 50 or 60 odd senders I have to follow the same process and lodge complaints individually! And they would be individually dealt with within 21 days of lodging of the complaint! I didn't know what to say.

I am not familiar with this forum. But if there is anyone here who can do something about this, please help. My details are:

Mobile Number: [protected]
Area: Delhi NCR
Example senders:

TM-BINDALS (message suggests shops present at Rajouri, CP, Kamala Nagar)

TM-CHM (message suggests CHEMISTRY shop present at DLF Vasant Kunj)

TM-Homes (message suggests BUDGET HOMES at [protected] and [protected])

TM-JindalJW (message suggests Rajinder Jindal, JINDAL JEWELLERS, 194, 1st Floor, Katra Nawab, Ch Ch, Delhi-6, [protected],[protected]

TM-JKEstate (message suggests phone numbers [protected] and [protected])

TM-MEHTA CO (message suggests OMAXE HILLS Apartments, Surajkund at [protected] and [protected])

TM-M-Pratap (message suggests Congress candidate Mahendra Pratap at Badhkal Vidhan Sabha)

TA-Website (message suggests phone number [protected])

TA-Send SMS (message suggests phone number [protected])

TA-DELL PC (message suggests phone number [protected])

[protected] (message suggests ACHARYA JI at [protected] and [protected])

I was using Vodafone postpaid connection (Number -[protected]) with STD charges Re. 1 for 1 minute. I used to pay 150 fixed charges for reducing STD charge From 1.50 to 1. Mid of August I got offer that we can reduce STD charges to 50 paisa (south India). I have called customer care on August 28th evening enquired about it. I got advice that I need to deactivate 1 Re. STD plan and activate 50 paisa south India STD plan and they sent me each message format. As they advised I have forward both SMS to their sever number (111) on 28th evening. I have called to customer care on 31st August and ensured about this activation, they told me next bill onwards my south India STD charge will be 50 paisa per minute.

But September month bill which is generated on October 1st charged Rs. 1.50 per minute for south India STD calls.

This is simple way real cheating or irresponsibility ……………..

HI,

My name is amol patil I am using my vodafone mobile from last 2 years, But suddenly vodafone not providing proper service. I had brought one recharge card for re-charging my mobile but I had crached it very high so on that time I am not able to re-charge because I am unable to read the number so vodafone service(talecaller) person told me to visit to nearest vodafone store and place a complent and it will be completed within 7 days, I have place the complent on 21th sept, 09 but still I am facing the problem My account is not been debited. I have called so many time to vodafone but the service is still pending mode.Please help me out for that.

Complant no : [protected]
mobile no [protected].

ON 02/10/09, I received a promotional message from Vodafone about their Rs.35 Bonus Card at 11 :40. I promptly recharged with one such Bonus Card for Rs.35 and received confirmatory messages at 11:53 that it has been successfully refilled by Rs.0.86. After a few phone calls, I realised that my Bonus Card priviledges had not been activated and I was being charged a lot higher than what I imagined. Even at 6 15 pm nothing had been done by Vodafone, afterwhich i contacted Customer Care executives, who after making me wait for approx 5 mins on the phone refused to take any action and said they were helpless to do anything in this regard.

It is ironical how Vodafone advertises it's Customer Care with the 'Happy to Help'' slogan when most of them are rude and are anything but happy to help! Is this how Vodafone has decided to cheat its customers with false confirmations and promotions?!

Disastisfied Vodafone Customer
J Sanyal / [protected]

I had purchased two numbers of Vodafone mobile handset with free two SIM cards since 4 months last in my name. At the time of purchase, I had deposited all the documents such as xerox copy of Photo Identity Card and my photo. But since 5 days last, one of my number i.e., [protected] has been disconnected by the company for reasons not submitting the proper documents. When I asked the dealer where I had purchased the mobile(Mini Store, Opp. High Court, Chandini Chowk, Cuttack),he told me that your documents is missing and you produce the documents again. This mistake is occurred by the carelessness of the company. Kindly see the matter urgently and connect my aforesaid number immediately. This is for your information.

Dharanidhar Rout, Chandinichowk, Brahmin Sahi, Cuttack-753 002.

SIR / MADAM,
I am a customer of vodafone number is [protected]. i am facing a very big problem. Some numbers,which are [protected], [protected],[protected] often disturbing me every time. They sent me sexual sms, calling me and said me to go for sex etc. I am very much upset about that.Me and My husband are please to you that you solve this problem to me. and please said me what can i do for this. Please help me about this matter. Even after change my mobile number they knew my number via customer care i think. Because one number in that numbers is one of the customer care executive's number.
if you help me about this matter then we shall be very thankful to you.
Thanking you

Mobile no: [protected] - Postpaid - Vodafone
Bill no. [protected] dtd 15-7-09 (bill period: 15-6-09 to 14-7-09)

In above bill Vodafone charged Rs 2931.90 against GPRS and Rs 10 against SMS-International. I have NEVER use GPRS facility and also not sent any International-SMS. I made numerous requests on phone/e-mail/personal visit to Vodafone to delete these wrong charges from my bill amount, but they just keep repeating only one thing - bill is correct! I requsted Vodafone to furnish me details of allegedly surfed websites with timings, but they regretted for the same. My average monthly charge remains not more than Rs 150 to 200. I have made request to Nodal Officer of Vodafone, but no result. How can a customer pay for the things which are not availed? Vodafone is not giving any positive response.
= Bhavesh Chhaganbhai Merja

Dear Sir / Madam,

This is regarding disconnecting of vodafone mobile number [protected] (Gujarat) on Sept. 23, 2009. Without any prior intimation, Vodafone disconnected the outgoing & incoming call services to this number. Approaching the Vodafone Customer Care, officials stated that the number has not been verified by them and hence the services to the number has been disconnected.

The fact was that some agency personnel, hired by Vodafone to carry out Verification activities in Gujarat, had approached us earlier and got our credential verified. Despite this, without any prior information or intimation, Vodafone disconnect services to the said number. Disconnection of services for couple of hours would mean severe loss to business since mobile phone is a major source of communication in this modern world.

I think Consumer Forums should take appropriate action against authorities to prevent such rude action actions from Cellular operators.

Dear CC of VOFAFONE,
I am not agree with your changes in statement on phone which held today.
The number of vodafone CC :-[protected] which was talking to me on phone
as on[protected]_11 hr to 11:08 hr and saying that again vodafone will
charges for clip which i am having FOC earlier.

Note:- i am really in dipsit and headache with vodafone. Please do not
changes your statement. I already selected this plan with your
cosultation,my input were to select this plan:- no monthly charges and
keep the number for incoming calls,avoid to pay monthly money.
I am having life time prepaid connection for number:- [protected]

Please clarify my issue again after long time back.

Thanks
Bhuvanesh Gupta-[protected]