Claimed

Vodafone India Complaints & Reviews

www.vodafone.in

1.8

Updated: Dec 31, 2025

Complaints 27135

Resolved

9564

Unresolved

17571

So far, so good. Vodafone India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Vodafone India will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Vodafone India

Having problems with Vodafone India?

File a complaint and get it resolved by Vodafone India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Service Providers

Vodafone India

Vodafone India reviews & complaints page 1283

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

There is deduction of Rs.30 on dated 08.10.09 time 4.41 pm from my Phone No. [protected] with receiving a mes (your request for MCI alerts has been registered.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

Aug 14, 2020

Complaint marked as Resolved

View replies

A

AVTAR SINGH

from Ludhiana, Punjab

Dear Sir/Madame,

I am your customer from last 4 years and now from last few days I got some un prictable messages from you that the caller tune has been activated and the charges of said tune has been deducted from your account.
I didn't allowed any call to activate the caller tune.
Second time again they send me a message that the MCI scheme has been activated and the Charges of said scheme has deducted from your account.

Then again third time same happening again I faced, that I made a call to my friend and after 2-3 minutes I got a message that "You will be activated on Caller Tunes in the next 24 hrs. from 56789 and 45 rupees has debited from my account.

please refund me all the charges. I am very angry from that kind of service.

Please co-operate.

Avtar singh
[protected]

M

moga

from Ludhiana, Punjab

vodafone punjab

Posted:[protected] by Naveen Kumar Send email

Deduction of balance without my permission
There is deduction of Rs.10 on dated 25.08.2010 time 11.00 pm from my Phone No. [protected] with receiving a mes (your request for MCI alerts has been registered.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

T

TARUN2785

from Lucknow, Uttar Pradesh

There is deduction of Rs.30 on dated 19.10.10 time 5:00 pm from my Phone No. [protected] with receiving a mes (Vodafone voice chat Service on your vodafone mobiel. Rs. 30 will be deducted as monthly rental.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Dear Bhanu,

This is probably my last mail. I would like you to refund my money for the USB stick and reverse my pending bills as there has been no usage in the account.

I am really fed up of following up with your team.

The last time your "so called" engineer visited my place, he had boldly declared that i will never face any issue's in future. But the very next day the network was gone. I did message him, but there was no reply.

Do you think i have to pay for my calls and messages to your engineer as well as for my data card ?

I have been very patient in this matter till now.

I would like you to do the needful as i am changing my plan on the USB number to a normal plan and will be using it as a mobile.

If the reversal and refund cannot be done then do let me know of the same so that i can take it my way.

You can send anyone to collect the whole USB kit from me anytime.

Please treat this mail as VERY VERY important.

thnkx n rgds

Mahesh shetty

+91-[protected].

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
CC: [protected]@yahoo.com
Subject: FW: Major network issue.
Date: Thu, 24 Sep 2009 13:57:31 +0530

Dear Bhanu,

This is really pathetic on the part of vodafone to not attend a customers grievence.
I would like to update you on the issue from the last time.

Your people had come to my place to check the network and were convinced that the GPRS network is indeed very week. Mr Jatin had visited the 1st time and then he came along with Mr Vishlesh.

I had asked Vishlesh that what if the net stops working after he leaves, he had told me to call him if the issue arises. But i am really sorry to say that he has been ignoring my calls from the last 10 days.
I am loosing a lot of time and money and also my patience because of this issue, as i have to visit a cyber cafe to do my work. I have a small bussiness, on which too i have lost some amount of money due to your people's negligeince. And the worst part is that the collection guys call me for payment of my bills.

Do you think its fair on your part to charge a customer for not using the service's. If you have a look at my usage you will see that after the 28th of Aug 2009 I have hardly used the data card.
Today is the 24th of sep 2009, its been almost a month now.

If the issue cannot be solved then please refund me the money for the USB stick and i will be happy to use another operator.

Hope you will take this seriously.

thnkx n rgds

Mahesh shetty
+91-[protected]

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
Subject: Major network issue.
Date: Tue, 8 Sep 2009 14:52:44 +0530

Dear Bhanu,

This is in regards to a major network issue at our society in Thane (w).

I have been calling up the customer care for the same but i am sorry to say those people are incompitent to reply regarding network issue's.

I have 3 vodafone connection and i also use a vodafone data card for my laptop.
I am facing a lot of problem as, even if my handste's are showing full network bars, the callers get it as not reachable or unavailable.
Also because of this problem I am not able to use my data card or my GPRS.

I would request you to look into this matter ASAP or my options will be to shift all my numbers to another operator and would like you to refund my money for the data card if this is not possible.

Kindly do the needful as I am facing a lot of problem.

Area= Happy Valley Society, Near tikuji-ni-wadi, Manpada, Thane(w).
My Numbers- [protected].
[protected].
[protected].

thnkx n rgds

Mahesh shetty

[protected].

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I I am a post paid consumer of Vodafone Rajasthan since 1 oct. 2008. My no. is [protected].
My complain is regarding some fake calls from my no. Showing by bill.
My bill show that I make 3 ISD call from my no and amount is Rs 4250. But it is not possible because my connection is data only plan and my credit limit is Rs 1500 only.
According to Trai rule it is Clair that on post paid connection ISD facilities is not pre activated. Before Activation of ISD company charge some securities by customer and then Activate ISD facilities. But I didn’t apply for activating ISD facilities on my no. Then how and why ISD activated on my no.

Yusuf Khan

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I Radha Krishan My Mobile No. Is [protected] My Bill Due Date 26 Sep 2009. I m Paid Bill Amt at 25 Sep. Amt Of Rs: 700 In Case. Receipt No. Is CC6 -29619 Date on 25.09.09 Your Collector Exectuive Name Is Ananad ([protected]). I receive Msg From your Vodafone Company. (Your Vodafone Billed Outstanding of Rs 699 was not received, Please pay immediately ) Then I Do Any outgoing Call Then hearing ur annocement last seven Days. So I am very troubled. Plesae solve My Problem. Otherwise I Send to mail Trai.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

View replies

H

Hemant Kumar

from Agra, Uttar Pradesh

Hi
This is Hemant. My vodafone postpaid no. is [protected]. my no is converted into prepaid to postpaid on 11/04/08.
The scheme is given by u to me is (249 mega plan) mobile to mobile 30p n mobile to landline 60p call, but the charge is cutting 60p on all the outgoing calls. i have complaint about this, u r customer care executive forward my complaint n said it will change in 2-3 days, but nothing will happen n u r customer care no is not connecting. i have paid my outstanding bill.plz take action as soon as possible about my quary. i[censored] r not able to do this with in 2 days plz change my number into prepaid.

Thnx
Hemant
[protected]

R

Ravikant

from Chennai, Tamil Nadu

Hi

I have taken 249 megaplan in last month. My no is [protected]. In the bill the V2v charges are 60 paisa but at the time i taken the connection your executive told that V2V charges are 30 piasa.Second thing is that this connection is on the behalf of [protected] then why the security fee.You said that there is 10% discount in the bill of this number. But this is not done. in my bill charges are taken against all the outgoing call. then what is about 500 minutes free local call. Also, i have submitted a security fee of Rs. 250/-. Your executive told that the first bill charges is colleted from your security fee. But now the customer care executive say that i have to pay this bill. Please calrify all these doubts otherwise close this connection.

R

RenukaS

I am Miss Renuka Sanjeev Sakhalkar from Mumbai. I have been using Vodafone Services for quite a long time. I am a Citi Employee and I have taken a corporate plan of Rs.199 rental. I had given my residential address as the billing address, but they are sending me the Hard copies of the bills to my Office Address however the Office Address on which they are dispatching the bills are on the wrong Address. I have also got the address changed from Wrong Address to the desired mailing address from the Local Vodafone Store in Bandra East.

I have tried contacting the Vodafone helpline quite a lot of times but they have not responded back. Also the consumer executives who attend the calls said that they will send me the bill to my E-mail ID. They are not even doing that.
Unless I don’t get the Hard copy of the Bill I am not going to pay the due amount.

G

Gobinath.M

from Chennai, Tamil Nadu

i am gobinath. my no is [protected]. i received daily one vodafone caller tune add call unneccessarily.
this is distrube me while i am in work. pl prevent these calls.

also send my incoming and outgoing calls list.

V

Virendra Modi

from Chennai, Tamil Nadu

My Postpaid Number [protected]. But I am not received bill time to time and this month bill is pending. So please urgently send the bill on e-mail address.

C

c vikram

from Mumbai, Maharashtra

because of you people my outgoing also got blocked

Please replay to my ASAP

--- On Wed, 2/17/10, vikram <[protected]@yahoo.com> wrote:

From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonebillonmail.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.in
Date: Wednesday, February 17, 2010, 11:14 PM

this is 6 remainder

no one taking this issue i think ur also

why you not able to sovle the problem

--- On Wed, 2/17/10, vikram <[protected]@yahoo.com> wrote:

From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonebillonmail.[protected]@vodafone.com
Cc: vodafonecare.[protected]@vodafone.in
Date: Wednesday, February 17, 2010, 5:13 AM

Please reslove my problem ASAP

i spoke to vodafone customer care and
i went to vodafone outlet

no body is giving proper response and solutions

they are advice me to send email to concern dept

Please advice me if you know concern dept

--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:

From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.in
Cc: vodafonecare.[protected]@vodafone.in
Date: Tuesday, February 16, 2010, 11:35 PM

FYI

Please resolve my problem imm

--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:

From: vikram <[protected]@yahoo.com>
Subject: Fw: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.in
Cc: vodafonecare.[protected]@vodafone.in
Date: Tuesday, February 16, 2010, 2:12 AM

FYI

Please replay back imm

give your contact no

vodafone customer helpless people in my case

solve this problem immmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

and activate my connection

--- On Tue, 2/16/10, vikram <[protected]@yahoo.com> wrote:

From: vikram <[protected]@yahoo.com>
Subject: Re: Network and Bill paymets [REF:[protected]]
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, February 16, 2010, 12:41 AM

Dear Sir / Madem

reg this issue i am following 8 months on wards but sill no proper resonse

please solve the problem asap

Mobile no : [protected]
Name : C.Vikram

From 15/02/2010

my outgoing was blocked. it's not my problem

i am ready to pay my bill after the problem resloved or get the bill amount < 30 sec disconnected call details for 8 months, i will reduce the amt and i pay my bill

kindly advice

Past 7 to 8 months i getting touch with customer care due to network problem

still problem is not yet resolved

i paid my bill payment upto Dec month with bill extra amount (which is not used)

this month i am not going to make still resolve the problem

Please wave off my bill amount what ever is pending or give a disconnected call details of less 10 sec for past 6 months so reduce the bill amount of disconnected all less 10 sec i will pay my bill

Please advice

thanks & Regards
C.Vikram

--- On Tue, 2/16/10, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Network and Bill paymets [REF:[protected]]
To: [protected]@yahoo.com
Date: Tuesday, February 16, 2010, 12:04 AM

Dear Mr.Vikram,

Thank you for your email dated 11-Feb-2010 about Network.

On going through the details mentioned, it is noticed that there was no mobile number mentioned.

We request you to kindly provide the mobile number at the earliest in order to expedite your request.

We request you to kindly ensure that your Vodafone number is mentioned in every correspondence sent to us.

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,
Renju

Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@yahoo.com
Sent: 11-Feb-2010 11:31:46
To: vodafonecare.[protected]@vodafone.com
Subject: Network and Bill paymets

Dear Sir / Madem

Past 7 to 8 months i getting touch with customer care due to network problem

still problem is not yet resolved

i paid my bill payment upto Dec month with bill extra amount (which is not used)

this month i am not going to make still resolve the problem

Please wave off my bill amount what ever is pending or give a disconnected call details of less 10 sec for past 6 months so reduce the bill amount of disconnected all less 10 sec i will pay my bill

Please advice

thanks & Regards
C.Vikram

S

sanjay kumar

from Delhi, Delhi

Dear Sir/Mam,

i am a regular customer of vodafone service. my vodafonefone number is [protected]. and my bill is generating date is 19. my last month feb 2010 bill was 1497.46 Rs. but when next billing cycle is started i found my current bill was reaching on 5758.56 Rs. tell me how is possible that my unbilled usesed reached on that amount only next 4 days( 24 march). whenever my cradit limit is only 2000 Rs. now my all vodafone servicees are stopped (incoming is started), i have connect the customer care but they are saying that first pay your bill then get our service.
i am facing many problems due to billing cycle please resolve my problem

J

Jacksel

from Mumbai, Maharashtra

The same thing is happening with me. On December 10, 2009 I had given all the necessary documents to change the billing address to the home address even after 4 months the hard copy is going to the office address. They give the worst service possible Not only that I had confirmed every month with one Mr. Rahul From their Goregaon center and every month he gives the same reply that this month it will be changed but nothing has happened for the last four months.

H

hiralkumar p upadhyay

from Ahmedabad, Gujarat

i am a regular customer of vodafone service. my vodafone number is [protected] . and i paid the cheq on 05/06/2010. and cheq deliver date on 08/06/2010. my cheq number is 000038. bill is 585 rupees. then also my number is not started. please help me.

apke customer care me call kiya tha per unko kuch pata nahi hai. apki vodafone company customer ko asi services provide karti hai.

abhi bhi mera number band hai . please usko chalu karva de. nahi to mujhe pospaid se prepaid karvana hai.

from
hiralkumar p upadhyay

S

shahbaz_123

from Delhi, Delhi

Hi.

My name is Shahbaz Anjum.I had paid my bill on 26 july 2010 since 8:06:13 PM from Souh Ex.but i don't get any confirmation from vodafone till now .I did call to customer care regarding bill payment then i got answer my bill have not paid.So kindly look in to this matter.

Paid bill details are mention below.

Number----[protected]

Transation ID: DVSX[protected]

Amount[protected]/

Receipt no: KDVSX[protected]

S

sumon@

from Kolkata, West Bengal

sir,

I am a subscriber of your service since long time . recently I converted my prepaid connection to sbi corporate connection,
Rs199/-plan, my mobile no is-[protected]. I pay my bill through ecs. On 20/06/2010, I send request for a caller tune on my mobile set but the song set as my callertune was different one. So I tried again. After tryinf for thrice I got the desired song,

I lodged a waive application to vodafone care . But, i did not get satisfactoty reply.
this time expect prompt and quick reply . Otherwise I vave to think about terminating my subscription.

I shall be highly obliged if you wave rupees thirty from my current bill

yors faithfully

Sumon kanti ghosh

bill no-[protected]
relation no-1.30487635

D

DharmendraJaiswal

from Noida, Uttar Pradesh

Hi I am facing pathetic response from your company...

My Ph no : [protected]

Every time receive call from your company and people take appointment for revenue collection ..but no one visited my place...

I am really very much dissatisfied from this kind of response...

due to delay form your side now my Ph is now on Voice over Plz pay O/S amount...

I am ready to pay from 1st day but no one from your company Interested for this...

At least 10 times Appointment taken and no one came...

Now I have only Solution Either quit your service or you tell me...

--Dharmendra

B

bijeshat

from Mumbai, Maharashtra

My BIJESH A T. I had paid my bill on 09 Dec 2010 since 05:30:53 PM from vodafone mini store nadapuram.(vp communications) vadakara, kozhikode, kerala.But i did'nt yet recieve any infirmation from vodafone till now .I got a call from customer care regarding bill payment that my bill was nit paid.please take the matter seriously and do the needfull as soon as possible.

BILL NO. VECL(KRL) 246519

MOB NO. [protected]
Thanking you,
Bijesh a t

R

ramesh kumar panwar

from New Delhi, Delhi

Oct 18, 2012

I Ramesh kumar Mob. No. [protected] customer of vodaphone from 10 year. But Bill No. [protected] have been recevied with Usage Charge Rs 290 without use from games_Club_5
Pl. Stop these Extra charge Billing

Thanks
Ramesh Kumar

Helpful

Found this helpful?

14 Comments

Post your Comment

Comment Guidelines

I am a vodafone customer. I have been provided ECS debit facilty, activated but bank account statement shows ECS INW REJ CHQ Rs33 on 18/6/09, when sufficient balance was available in my account and also till date. The same services was deactivated and intimated to us through your sms on 7/7/09. Again i visited vodafone store Model town, Jalandhar and applied for the same facility but the result was same and again Rs 33 was detucted for both no.s on 1699. Total Rs132 has been detucted because of this.I have been very disapointed from the services provided by you. Even the vodafone care guys can't even calculate the cause. So, i am hoping for your help or i will make my complaint official.
No.s holding;
Mr. Sawtanter chawla
[protected]
[protected]

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

sir .., i have been telling them to deactivate the voice chat and job alerts since from two weeks..but the customer care executives din,t respond .,now the customer care number will come busy when ever you call them so, i also visited vodafone store also but they are also not responding to the complaint ...instead they are taking it as casual..even though i am an customer for them for nearly 3 years..

Aug 14, 2020

Complaint marked as Resolved

View replies

B

B vinod kumar

from Bengaluru, Karnataka

sir.., i am asking the customer care executives of vodafone for help to cancel or deactivate the voice chat and job alerts but they are not responding ..instead they are pushing the days..now each time i call them the customer care number will come busy (111 is a use less number)..i visited vodafone store also but they also doing the same my number is [protected].. even though i am the customer for them from nearly 3 years..

P

pawanendra kumar

from Chandigarh, Chandigarh

Vodafone — deactivate voice chat service

Dear sir,
my mobile phone no is [protected]
I want to deactivate voice chat service to my mobile phone

S

sumitha

from Mumbai, Maharashtra

I am a Vodaphone user for past 3 years, for 5months before i activated jobalerts, but now i want to cancel, will u pls send me the details how to cancel jobalrts

P

Prashant Sharma

from Karnal, Haryana

Vodafone — Job alerts

Hi,
i accidently subscribed to Job alerts service on my Vodafone Mobile. I called up to 111 to de-activate the service. They asked to send CAN Vajobs to 111 for same but i am still getting alerts. I dont know what to do

S

Surya Prakash

from Chennai, Tamil Nadu

type
CAN Jobs to 5701

U

unknownn

from Pune, Maharashtra

Sorry
its CAN jobs to 54701

H

Happy To Help

from Hyderabad, Telangana

Hi Prashant,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/XSiie and we’d be happy to help.

Regards,
Vodafone Customer Care.

P

Prabahar

Hey,

I was too having the same problem, they activated and charged me without permisson...

But thanks for the post. 'CAN jobs' to 54701 worked and the service got cancelled now. thanks to surya prakash and abc

N

Nilesh Ghsoh

from Mumbai, Maharashtra

I am a Vodaphone user for past 4 years, for 5months before i activated jobalerts, but now i want to cancel, will u pls send me the details how to cancel jobalrts.My number is [protected]

V

vansri

from Delhi, Delhi

i also have the same problem with my vodafone.but i get rid off this probleb by sms CAN JOBS to 54701 and by this i could come this problem.

R

ruchigpt

from Ludhiana, Punjab

huy, my name is manisha .my number is [protected].morning me maine new movie ki caller tune lagwai thi or galti se old movie ki caller tune laga di gai hai pls ap isse change karwadijiye.movie name is milenge milenge song :-milenge milenge pls ye song lagwadijiye

R

Rahul Kumar 720

from Delhi, Delhi

hey i m Rahul main pichle 3 saal se vodafone ka service use kar raha hu apne 2nd time job alert laga diya bina meri permision ke or mera customer care bhi band kar rakha h pls don't do this again my no is [protected]

R

rampriya

from Chennai, Tamil Nadu

Hey,

I was too having the same problem, they activated and charged me without permisson...

But thanks for the post. 'CAN jobs' to 54701 worked and the service got cancelled now. thanks to nithyapriya and abc

S

shobs

from Mavelikara, Kerala

Job alert hav been activated please tell me 2 deactivate it...

N

neeharika__joshi

from Naini Tal, Uttarakhand

May 29, 2011

There has been an unnecessary voice chat service being activated on my number twice deducting my balance upto Rs.60.My no. is [protected].Please deactivate the service asap and return the balance before i complain higher.

S

senmohini

from Bengaluru, Karnataka

Jul 29, 2011

sir.., i am asking the customer care executives of vodafone for help to cancel or deactivate the voice chat but they are not responding ..instead they are pushing the days..now each time i call them the customer care number will come busy (111 is a use less number)..i visited vodafone store also but they also doing the same my number is [protected].. even though i am the customer for them from nearly 7months..

Helpful

Found this helpful?

16 Comments

Post your Comment

Comment Guidelines

hi my name is robin

my number is [protected]

my card is prepaid

as i was a new user i use to ask doubts bout new plans in customer care

i dont know what went wrong the customer care agents are acting weird and have blocked my customer care number the one which is used to ask doubts about the product and plans

i dont know what to do is this the service they are providing i need immediate action form their side please do the need full

thanks

robin thankachan

Aug 14, 2020

Complaint marked as Resolved

View replies

H

Happy To Help

from Hyderabad, Telangana

Hi Robin,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/WanYb and we’d be happy to help.

Regards,
Vodafone Customer Care.

M

md .arif

from Hyderabad, Telangana

hi.my name is arif i select one family and friends number just 2 days before.than i got message from odafone if i recharge with 300 rupees i'll get 600 local&std mins and also 10, 000 national&LOCAL SMS, than i recharge with 300 after thah if icall my family&friends num wich i select that call cost is charging .50paisa per minut, my plan is go away with out any information.

PLEASE MAKE IT CORRECT.

THANKS.

M

md .arif

from Hyderabad, Telangana

hi.my name is arif i select one family and friends number just 2 days before.than i got message from odafone if i recharge with 300 rupees i'll get 600 local&std mins and also 10, 000 national&LOCAL SMS, than i recharge with 300 after thah when i call my family&friends num wich i select that, call cost is charging .50paisa per minut, my plan is go away with out any information.

NOTE:IN THAT MESSAGE YOU PEOPLE HAS TO INFORM FIRST.

PLEASE MAKE IT CORRECT.

THANKS.

S

sajikappur

im trying too many time.bcz i need the incomiming call details the no of [protected], plz make it fast, my e mail id [protected]@yahoo.com

H

hemant37

from Aluva, Kerala

send me puk code please my vodafone no is [protected]

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Dear Authority,

This is not new for me to fight with Vodafone for my physical bill copy. Each and every time i need to call and follow up for my physical copy. But this time for the bill of July-Aug bill, was delivered to wrong person and after that i call 3-4 times to call center. In return they provided me their query registration number only and still the same is not resolved. Also they are telling that " our system is showning that bill has already been delivered to mentioned address", yes, the address they are mentioning is correct but the person to whom bill was delivered is not the person of my knowledge.
Also call center people are asking me to
* put request for duplicate bill OR
* go to cyber cafe and take color printout of the same.

Although the bill is of one month back, but i need to submit the orignal copy to my company.
Request you to take some action against it and ask concerns to provide me the orignal physical bill copy of the Jul-Aug period.

Waiting for reply.

Regards
Sandip Chauhan
[protected]

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is Manish Jain with Vodafone mobile number [protected]. I would like to draw your attention towards the way Mobile operator is cheating and conducting fraud with its customers. Yesterday, I have sent a deactivation sms to vodafone at 144 and received the same with the MCI service deactivated sms. But despite getting the service deactivated, vodafone operator have charged me for this service.

Also, their vodafone care service is an eyesore for 3 months. Despite dialing the 111 & [protected] from local vodafone number, one cannot be connected to customer care representative, but dialing [protected] from other mobile operators (Reliance, Airtel) one can immediately be connected to customer care representative.

Is this the way vodafone mobile operator is cheating and defrauding its customers.

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir

From mobile no.[protected] is complaining that from my mobile no.[protected] misscalling to mobile no.[protected] but I dont know who is he? and also not giving misscall to him. so it is requested to vodafone manager sir please see the matter that from my mobile [protected] misscall is going to that mobile no.[protected] whether it is communication problem or someone is cheating. please do needfull respectively.my email address is given above

Thanking You

Yours faithfully

Sharad ugale

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number ([protected]). I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August 2009 and I again made the rate cutter 148 on 5th September 2009. Suddenly the rate cutter benefits got cancelled on 2nd of October, 2009 itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5, 2009. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October, 2009 itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr.Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr.Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr.Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

Aug 14, 2020

Complaint marked as Resolved

View replies

D

dhiraj zaru

from Mumbai, Maharashtra

I am using Vodafone ([protected]) in Gujarat Kutch. I have Purchase one Prepaid SIM Card at my Village.This Prepaid has life time validity but I have cancel ate this facility and I talk to Vodafone care and dissection about cancel life time validity and recharge any scheme and one year plan than I sent one massage form my mobile to Vodafone care ( Can Life – 144 ) 23 Sep 2009. But Vodafone sent only massage (Your Request Received Your services de-active within 24 HRS. but till date not De-active. Than I recharge 151 plant ( 365 day validity and 50 balance form Mundra ) than I check my balance but balance sawing 146 but validity sawing 0 days than I talk to Vodafone care MR. Kamran hi is call that your life time re active and your this plant not consider because all ready life time plant active but sir I have already de-active life time plant. And you have got 146 Rs. This is very important matter. Costumer care guides us and follows all system but I struggle this type of mistake. Dear sir please looks this matter and guides me urgently. And Vodafone costumer care behavior very poor and I record this please reply me.
I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

My Prepaid Number [protected]
My Contact Number [protected]

D

dhiraj zaru

from Mumbai, Maharashtra

I am using Vodafone ([protected]) in Gujarat Kutch. I have Purchase one Prepaid SIM Card at my Village.This Prepaid has life time validity but I have cancel ate this facility and I talk to Vodafone care and dissection about cancel life time validity and recharge any scheme and one year plan than I sent one massage form my mobile to Vodafone care ( Can Life – 144 ) 23 Sep 2009. But Vodafone sent only massage (Your Request Received Your services de-active within 24 HRS. but till date not De-active. Than I recharge 151 plant ( 365 day validity and 50 balance form Mundra ) than I check my balance but balance sawing 146 but validity sawing 0 days than I talk to Vodafone care MR. Kamran hi is call that your life time re active and your this plant not consider because all ready life time plant active but sir I have already de-active life time plant. And you have got 146 Rs. This is very important matter. Costumer care guides us and follows all system but I struggle this type of mistake. Dear sir please looks this matter and guides me urgently. And Vodafone costumer care behavior very poor and I record this please reply me.
I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

My Prepaid Number [protected]
My Contact Number [protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

i p.ashish from hyderabad...sir recently i got a call from vodafone customer care number +91-[protected] stating that there is offer for me to convert my prepaid sim to postpaid so i agree to have this offer to me.. so the executive said that their another will meet me the next day.. the executive has come and took all my douments and RS. 350/- and given me sim which is not active , the executive told the sim wil be activated when the documents are verified it will be taking time of 72 hrs,, but 5 days they told me that my post paid offer is rejected due to some problems in verification and they told that they will be return back my amount of rs.350 with 2 days.. but now its 3 months i couldnt get my money back i used to call back to this number [protected] several times but there is no answer they even not lifting the call.. this is very ridiculous by vodafone executives... very bad service by vodafone,,, so i request the consumer department to take the severe action on that executive and help in return of my amount back...

Aug 14, 2020

Complaint marked as Resolved

View replies

V

vikkkky

from Mumbai, Maharashtra

mere movile main cricket news start ho gai h unko band karwana hai to kya kare please reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir,
1. I have the honour to state that as per ur advt.i.e. on purhase of vodafone postpaid connection the first monthly paid bill to be courier to u for claim of gift
2. I have couriered u first monthly vodafone paid bill (Mob No [protected]) along with the gift coupon for claim of free gift (Reebok Wrist Watch) videDTDC consignment no M46146868 as on 04 Sep 09.
3. Till date I have not received the gift, therefore it may be sent at the earliest on following address.

Your's faithfully.
Anil Bhatnagar
Room No 8
Officers Mess
Air Force Stn Kolshet
Thane (W) 400607
Maharashtra

Aug 14, 2020

Complaint marked as Resolved

View replies

S

sunil gangaram nhivekar

from Mumbai, Maharashtra

Vodafone Postpaid Connection Complaints - NON RECEIPT OF GIFT ON PURCHASE OF VODAFONE POSTPAID
View all Vodafone Postpaid Connection complaints
Vodafone Postpaid Connection

NON RECEIPT OF GIFT ON PURCHASE OF VODAFONE POSTPAID
Sir,
1. I have the honour to state that as per ur advt.i.e. on purhase of vodafone postpaid connection the first monthly paid bill to be courier to u for claim of gift
2. I have couriered u first monthly vodafone paid bill (Mob No [protected]) along with the gift coupon for claim of free gift (Reebok Wrist Watch) vide PROFESSIONAL COU. consignment no[protected] as on 15 Sep 09.
3. Till date I have not received the gift, therefore it may be sent at the earliest on following address.

S

sunil gangaram nhivekar

from Mumbai, Maharashtra

Vodafone Postpaid Connection Complaints - NON RECEIPT OF GIFT ON PURCHASE OF VODAFONE POSTPAID
View all Vodafone Postpaid Connection complaints
Vodafone Postpaid Connection

NON RECEIPT OF GIFT ON PURCHASE OF VODAFONE POSTPAID
Sir,
1. I have the honour to state that as per ur advt.i.e. on purhase of vodafone postpaid connection the first monthly paid bill to be courier to u for claim of gift
2. I have couriered u first monthly vodafone paid bill (Mob No [protected]) along with the gift coupon for claim of free gift (Reebok Wrist Watch) vide PROFESSIONAL COU. consignment no[protected] as on 15 Sep 09.
3. Till date I have not received the gift, therefore it may be sent at the earliest on following address

Your's faithfully.
SUNIL G. NHIVEKAR
R. NO. 316, SATYAVIJAY SRA
3 rd FLR. HATISKAR MARG
PRABHADEVI MUMBAI - 400 025
Maharashtra

Vodafone India Customer Care

from Hyderabad, Telangana

Verified Support

Hi Sunil,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/R8koN and we’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone India Customer Care

from Hyderabad, Telangana

Verified Support

Hi Anil,

We believe that you have been contacted by our Customer care team and hope that your concern regarding gift has been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

I have been using Vodafone postpaid Connection from the last 1.5 years. My No is:- [protected] & [protected] (Both CUG skim).

This is a complain against Vodafone who charged me different monthly rent in same CUG skim.
Eelier I was using Rs. 150 Monthly Rental. Now Vodafone given skim to Rs. 99 Monthly Rental in my No. [protected] but same skim not apply in my another no. [protected]. I informed Mr. Vijay Goswami (Vodafone - Bhavnagar) & he gave your email id.
Please take necessary action against them and try to resolve it ASAP.
Rgds.
Shyamkumar Thanki
Mob:+[protected]
Email : shyamkumar.[protected]@pipavavshipyard.com

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir/ Madam,
I am susweta chattopadhyay staying in west bengal (durgapur steel city) and customer of vodaphone. i want to remove cricket alerts from my phone and the amount is deducted from my phone is 30 every month.
So i request you to remove cricket alerts from my phone. My phone number is [protected].
Thanking you
your's faithfully
Susweta Chattopadhyay

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied for disconnection of my postpaid number two times by giving applications but still i am getting the bill at my home, i doesn't have any due amount and have paid each penny of bill more then two months back, from that time i have not used that number. I don't know why they have not disconnected my number, i will not pay the bill for which i haven't got anything.

Aug 13, 2020

Complaint marked as Resolved

View replies

V

virender

from Delhi, Delhi

please send me plan 325 information

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am a customer of Vodafone. I recharged my friends phone [protected] using the vodafone website on 18 sept. I website took a lot of time to process the request and though the recharge of Rs 81 was done, the money was deducted twice from my account. It is mentioned on the site that in case the recharge is not done, money will be reimbursed in 5 days. When i called customer care, they said that since u didnt call within 3 days from the problem, we cant do anything and u shud go to hearest vodafone shop. I contacted the vodafone shop but the guy keeps postponing the thing and i have not got the money till now.

One more thing, i got a call a few days ago that the connection is not in my name and some other guys name though i submitted my driving licence as proof. Now they asked me to resubmit the proof.

Vodafone sucks big time. In 2 months of service i have encountered so many problems as compared to no such problems with Airtel which i used for 2 years.

View replies

H

Happy To Help

from Mudhol, Karnataka

Hi Shailendra,

We believe that you have been contacted by our Customer care team and hope that your concerns on online recharge & documentation have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I purchased the SIM card of the number [protected] around Arpil last year 2008. I had submitted a self attested photocopy of my Driving License as my identity proof and shown the retalier the original DL as well.

I have been using the service till today 03 October 2009 afternoon. I found the line temporarily disconnected. On calling, they said, they have found that I did not show my original identity document while purchase have disconnected the service as per Government Regulation. I have to take my original DL to a Vodafone Store to get the service restored.

I ask :

Why could they not check my document at purchase?
How could they allow an unaothorised service - as claimed now - to run for more than 18 months?
If they have an issue after this long, why should they not come to me and collect the document?
Why would they not ask for the document instead od disconnecting the line?

Please could you take stern steps to reveal the unfair practise and force to shell out compensation for the harrassment?

View replies

A

Arpita Chatterjee

from Kolkata, West Bengal

I have purchased a vodafone prepaid SIM ([protected])on 10/10/09 and submitted the requaired documents to the retailer at the time of purchase.Initially my no. was activated but after 2 days suddenly it was disconected.When I called the customer care(111) they said they did not receive any document although the retailer is claming that he has sent all the documents to the company and he can't do anything else. Both company and retailer are pushing the ball each other's court and I am suffering without any fault. Could anybody tell me what should I do now?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I placed a request for DND in the middle of the month of July, 2009. I was told from Vodafone that it would take a ridiculous 45 days to action the request! Anyway, after that I waited patiently for 45 days, bombarded by numerous unwanted SMS's every day (some even came late night and early morning!).

After the stipulated time of 45 days was over, I found that there was absolutely no change in the number o[censored]nwanted SMS I receive everyday. The same senders continued to irritate me. It was as good as no DND request made at all.

I called up Vodafone customer care and was asked the details of the SMS received. As I delete these SMS the moment they come to me, I was not able to provide all the details at that time. Instead I told them that it is not one or two senders that I receive SMS from but rather there are more than 50 different ones. It ahd not changed at all after 45 days. So it would be better if they check if my DND is working correctly. Disappoing me they said that cannot be done and that I should call back with details.

The next time I received such an SMS, I called up the customer care immediately and provided the details. To my astonishment they said that it would take 21 days to process this particular complaint against this particular sender! I was dumbstruck. They explained that for each of the 50 or 60 odd senders I have to follow the same process and lodge complaints individually! And they would be individually dealt with within 21 days of lodging of the complaint! I didn't know what to say.

I am not familiar with this forum. But if there is anyone here who can do something about this, please help. My details are:

Mobile Number: [protected]
Area: Delhi NCR
Example senders:

TM-BINDALS (message suggests shops present at Rajouri, CP, Kamala Nagar)

TM-CHM (message suggests CHEMISTRY shop present at DLF Vasant Kunj)

TM-Homes (message suggests BUDGET HOMES at [protected] and [protected])

TM-JindalJW (message suggests Rajinder Jindal, JINDAL JEWELLERS, 194, 1st Floor, Katra Nawab, Ch Ch, Delhi-6, [protected],[protected]

TM-JKEstate (message suggests phone numbers [protected] and [protected])

TM-MEHTA CO (message suggests OMAXE HILLS Apartments, Surajkund at [protected] and [protected])

TM-M-Pratap (message suggests Congress candidate Mahendra Pratap at Badhkal Vidhan Sabha)

TA-Website (message suggests phone number [protected])

TA-Send SMS (message suggests phone number [protected])

TA-DELL PC (message suggests phone number [protected])

[protected] (message suggests ACHARYA JI at [protected] and [protected])

Aug 14, 2020

Complaint marked as Resolved

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was using Vodafone postpaid connection (Number -[protected]) with STD charges Re. 1 for 1 minute. I used to pay 150 fixed charges for reducing STD charge From 1.50 to 1. Mid of August I got offer that we can reduce STD charges to 50 paisa (south India). I have called customer care on August 28th evening enquired about it. I got advice that I need to deactivate 1 Re. STD plan and activate 50 paisa south India STD plan and they sent me each message format. As they advised I have forward both SMS to their sever number (111) on 28th evening. I have called to customer care on 31st August and ensured about this activation, they told me next bill onwards my south India STD charge will be 50 paisa per minute.

But September month bill which is generated on October 1st charged Rs. 1.50 per minute for south India STD calls.

This is simple way real cheating or irresponsibility ……………..

View replies

R

ReddyPrasad

Hello Kuria,

I too accept with your complaint...same thing happen for me but it is for the month of november, they deactivated my Rs. 1/min plan and charged Rs. 1.5/min with out activating 50p/min even though i send the SMS for activation. When i called the customer care they are telling they didnt receive the SMS but received deactivation of existing offer...actually once we send for new offer activation, old offer will automatically deactivate because two offers of same STD cant be possible(this is what the customercare person told me when i enquired about this offer in Oct) now they are asking for confirmation SMS...who will keep SMS once we get confirmed and box is full.

This might be a chance for the mobile operators to cheat customers by getting extra bill amount for one month or until they get noticed of it by saying all these stories of not received, not reach server.

My suggestion to all is pl. keep your SMS or mails that you sent to mobile operators until your problem is resolved or plans are activated...this is bitter experience i faced

H

Happy To Help

from Hyderabad, Telangana

Hi Kurian,

We believe that you have been contacted by our Customer care team and hope that your concern regarding STD Bonus card has been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines