Vodafone India Complaints & Reviews

Letter of Complaint

Dear Sir/Madame
I’m a new-customer in your worldwide Vodafone Company-Salt Lake City-Kolkata-India.
1- On Thursday, October 8, I activated a one-Week unlimited browsing & downloading Vodafone live Internet service via my SIM card number ([protected]) by paying in advance 152 Rupees (Rs).
2- On Thursday, October 15, @ 8:55 pm, I made a call to the Call Center (CC) informing about the Internet service deactivation time “Should I have to stop using that service now, or I’ve to go back to the same center I made the service in, or it will be automatically disconnected”. So, the CC- agent told me I don’t have to worry about, the service will be automatically disconnected.
3- According to the CC-agent feedback I continued using my service validation till it was automatically disconnected.
4- On Friday, October 16, 2009, @ 7:46 am, I got an SMS telling me that “my Vodafone Live pack is temporarily blocked due to insufficient balance. Pls, visit Ur nearest retailer and recharge to enjoy the service.”
5- Then, I checked out my balance and I was astonished: My balance was about 14 Rs but it became (-513.29 Rs).
6- Therefore, I went to the Vodafone Store informing about the matter. They told me I’ve to pay the full amount so as to be able to make outgoing call from my SIM card or I can buy 500 Rs scratch. So, I spent about 3hrs talking to them for clarifying to me what happened. Finally, they asked me to make a Letter of Complaint and I did.
7- On Friday, October 16, 2009, @ 5:08 pm, I received a call from a male Vodafone-agent (+[protected]) based on my complaint telling me that it was their mistake and they will refund me 382.5 Rs but I have to pay 144.8 Rs to get out the negative level or I have to wait until October 20, 2009, @ 4:33pm in order to get a feedback based on my complaint. I asked him “why I’ve to pay for a 100% Vodafone-made mistake?” He said: “We sent you an alerting SMS of the deactivation time, but you didn’t stop”. I told him that the only alerting SMS I received was on Friday, October 16, 2009, @ 7:46 am about 6hrs after the Internet service has been automatically disconnected. He answered “let me discuss this with my Senior and I’ll call you back”. Unfortunately, he didn’t call me back according to the time he promised.
8- On Friday, October 16, 2009, @ 6:32 pm, I called them back again, but this time I met a female Vodafone-agent telling me that I’ve to pay the 144.8 Rs because they sent me an alerting SMS and they don’t care about the time I received it.
9- On Friday, October 16, 2009, @ 7:08 pm, I called them back asking for clarification “why before I had to pay 513.29 Rs and now I’ve to pay 144.8 Rs for a mistake totally made by them?. And for what reason I get to wait 4 days with no ability to make outgoing call…!”. In addition, they promise to call me back, but no one cares that forces me to call them back myself. Finally, they promise to phone me back within 24hrs but I think they won’t.
10- On Friday, October 16, 2009, @ 7:52 pm I received an SMS from Vodafone telling “Rs. 382.5 has been credited in your A/C”.

I’m really fed up with this bad service because I know your Vodafone Company services is one of the worldwide best services but what I’m facing here is really terrible. Furthermore, I have 194.95 Rs PINless Dial credit, but they said I can’t use it too till my balance level get to the positive level and I lost about 40 Rs bonus in my card. Waiting 4 days in this condition will be so hard for me. So, I’m really planning to stop using your Vodafone SIM card and going back to Airtel the telecom company I was using before.
I would be grateful if you intervene to get me out of this nightmare as soon as possible.
Yours Faithfully
Abdelmoniem Omer Abdelmohsin
Vodafone Customer
EC-196- Salt Lake City-Kolkata-India

P.S: 1- A copy of a Letter of Complaint is attached.
2- For any additional information, please call me on my No. [protected]

Sub : Regarding the Vadafone Mobile Service / Customer care Executive
Date : 16th Oct 2009

Dear Sir / Madam,
Myself Amol Galande ( [protected] ) ,want to launched the complaint regarding the Vadafone Mobile Service and Customer Service care Exective.
I have recharged the 35rs through e recharge SMS pack on 15th Oct 2009 in which i have received 350 sms free according to the offer,sameday i have sent many (30sms) sms from my mobile which deducted correctly fro, the account which is the day of festival ie Dhanteras.On second day ie 16th oct 2009 i have sent sms around 11:00pm to 11.30pm its chargable and the amount was deducted from my main balance and the account was NIL. When we recharge the sms pack we received the information that amount is chargable only on festival day but on 15th oct i have sent sms ie Dhanters is not chagable for me but on 16th oct there is no festival day but its chargable. After that we called up to the Customer care on 11:28pm ie my first call in Vadafone customer care on sameday regarding to launched complaint, but there is no proper service we received that Customer care executive was very rude on call, he was not ready to listen the complaint,the call goes around 13mins and not ready to take complaint regarding the service nor ready to transfer the line to the senior ,he just want to hurry on his call, i m not statisfy on that call ,so i disconnect the line and again cal to customer care executive at 11.42pm sameday to launched the complaint then we spoken to another customer care executive that person is very polite and he transfer the cal to senior on request.When we spoken to the seniore person by name Jose he was also not ready to launched complaint regarding the deduction of the balance from the main account and he was very abusive on his language.
Kindly look forward on the registered complaint and please provide a feedback on it as soon as posible.
Many people was suffering from this problem.
Kindly help

Yours faithfully
Amol Galande

I tried to deactivate the Rs. 19/- offer.

So for that i send an sms by typing 'DCT 19' to 997 number. I tried this many times.
Everytime i am getting the response message saying that 'Hello, Your request could not be processed either due to non-eligibility or earlier request is in process or processed'.

To solve my problem, i called to customer care number 111 and requested the customer care members to do the favor. Also they have taken a complaint for this. Even then the offer was not deactivated.

After that from my mobile number, i can't able to redirect customer care also. I think they blocked my number from talking with customer care numbers.

Is there any way to solve this?

I am a storekeaper from lucknow.my shop name Ideal Point Mobile World & My Vodafone No. is [protected], My No. in use by Demo version & 25-8-09 on evening time on this sim card going insert position. and i am contact vodafone distributor and say my problems but this distributor has been not intrested my problem please my sim card has not in use for this time area distributor name- Aatmaram & Sons Aliganj, Lucknow, Please return my Sim Card & Saling Sim Cards.my shop is closed for sum times.

After 24 hour of verification my new c.u.g. connection is not activate. please do something. my phone no is [protected].

I am a subscriber of Vodafone Essar Mobile Telephone service and my Mobile phone number is [protected]. My wife and my son are also subscribers of Vodafone Mobile. I am a Business consultant and my wife and son are serving for the national airlines. We all are totally dependent on phone services for our business or job. Whereas, I have to be in constant touch with my business clients, my son receives all his job related information like pick ups, flight scheduling information, etc. on phone. We are staying at 725, Khurshed Mahal, Dr. Dinshaw Master Road, Parsi colony, Dadar, Mumbai 400014. Since the past four months we are neither able to receive or make any calls when we are at our residence. Prior to these four months, the mobile signal strength in our locality was normal and we had no problem at all. I have been following up with Vodafone Essar Ltd. since the past four months and especially with their officer named Mr. Errol Loreno on his e-mail id is Errol.[protected]@vodafone.com and Mobile number is [protected] to get this problem resolved. Vodafone has acknowledged that the signal strength in our residential locality is poor and requires upgradation. They have on each of the occasions informed me that they are looking into this matter to provide additional infrastructure to take care of this problem of subscribers in our locality and every time they have informed me that the problem will be resolved in the next two to three days. This is going on since the last four months. Besides myself there are several other Vodafone subscribers who are facing similar problems and who have also complained to Vodafone. Sir, this failure of mobile service to us has resulted in major dissatisfaction amongst my clients who are not able to reach me at crucial times. My son has faced problems with his employers for missing out important calls and resulting in disruption of reporting to work on time. My mother-in-law who resides at Navsari in Gujarat is not keeping good health since a few months and we need to be in daily touch with her on phone. We are undergoing a lot of mental tension because we cannot receive calls from her side. We have to daily go to the STD telephone booth to make calls to her. I sincerely state that we are under tremendous tension on account of the failure on the part of Vodafone to provide proper services since we are cut off from business clients and family and friends when we are located at our home. We have unfailingly paid all the monthly bills in spite of receiving such horrible service. Sir, I sincerely request you to take up my complaint with Vodafone Essar Ltd. through your prestigious forum and see that justice is done to me and my family and proper services are restored.

Thanking you,

Dear Concern,

I have registered my no. for DND on vodaphone on 26th August'09 and same very day i got a confirmation via sms from 1909 that same will be update after 45 days.

Today is 16th October'09 and more than 45days has passed and still I am getting telemarketing calls and wanted promotional sms. Please take action aganist the service provider as the earliest.

Regds
Shakiba Mannan

wrong charges of sms is charged many times by different types and when asked from customer service they are also not able to give a satisfactory answer that why this is charged, sms charges is charged without any reason .[protected] this is my service registration number)
please reply me fast because i tried too many times to call vodafone c c but any executive not able to pick my cell no.

Hello,

I want to cancel my two Vodafone Mobile Postpaid connections [protected], [protected]. I have already cleared my bills but whenever I go to the Vodafone store they give me a fake email id to send a mail to. Whenever I send a mail to that email id with the details of the bill payment and request for cancellation the mail bounces back.

Request you to kindly suggest a resolution of the issue.

Regards,
Gaurav

I'm customer of vodafone prepaid([protected]) of Andhra Pradesh circle. On Sunday i made STD call for which i haven't an response from friend who taken the call foe which i was charged at 50Paise. it has happened thrice on the same day.One more issue before week before i have done online recharge of bonus card of RC21 fromWWW, VODAFONE.in where they have display RC 21 is meant for 60 paise, after it got recharge i have availed F&F offer of 20 paise which i have already active then it got peractived. info displayed at UI level differ s at present sceranio that displayed at www.vodafone.in. Vodafone has taking concern about this issues rather than market strategies.

[protected] was operational untill Saturday evening when suddenly it got invalid showing on the screen. the only strange thing happened an hr before was it got recharged by Rs. 325 out of it's own.

Hi,
I have corporate connection from Hutch/Vodafone and usging it msince few yers.
I noticed in my Sept-Oct 2009 bill that CLIP charges of 49/- each are added to
my bill for sept-oct and oct-nov bill ie Rs 98/-
When i called the customer care; they said that i need to pay them. And they
even rfused to note down a compalint against it.
I did not receive any notification on this from Vodafone.

In the Bangalore City, all agents are in possesion for easy recharge on vodafone. Before recharging on demand for full talk time of offering, agents are confident to say that Rs.221/- is full talk time. This is the best offer in Diwali but in practical is getting 185/- . Another incident is that Rs.123/- validity is life time and free 100 talk time. All agents are doing bussioness on the Vodafone in Bangalore for attractive to the customers. The customers are searching the benefits for full talk time during growth of high market price. The fraud bussines or cheating bussines are intend by the Agents through Vodafone company in busssines all over India. What is the true behind the fruad and cheating the customers? Why do you say the truth to the customers without hearting. The faith of the customers is lossing through Vodafone Agents otherwise popularties for cheating and fruading. Today it is happend when I purchased a recharge coupon No is [protected] with the assurance for 100 talk time free calls then I did not get. Again I went for recharging my Mobile through the agents in Awashath Nagar asked which is best and I get full time talk time. I got the answer Rs.221/- is the best and full talk time. In the balance Rs. 185/- when I saw then asked what about Rs. 221/- Then he said after inquery helpless offer has been withdrawn. What is the tacfull bussiness. Indian people are very broad minded if any body asked for helping people are extending their hand to the offering box.
It is recent past incident in the Bangalore, for helpless and floodaffected area asking offering, pupils puting their best. Do fearfull bussiness, it is best suggessation.

DEAR SIR

This is my second complaint on this consumer complaint sir i am really very frusated from Vodafone.
Now one more person comes in the list is PRAVIN from collection department (ANDHERI) for last 3 day he has kept me waiting . On 8th oct 2009 a collection boy came to my place to collect the amount I told him that my complaint is still pending how can u come for payment so he gave me pravin number and told to speak. So i spoke to pravin he assures me that he will solve the issue and will settle the amount. Today is 10/10//09 i am trying to contact still he is not replying.
AND he has kept my office number unreachable HE IS NOT PICKING THE PHONE NOW .......

THIS IS THE SERVICE WHAT VADAFONE IS PROVIDING ...
SIR PLZ PROVIDES ME ANOTHER OPTION I NEED THIS NOS IN PREPAID...

REGARDS
HARISH SALIAN

Sub: Vodafone tower,
Sir,
I am interested in installition of your tower in my vacant land on Hiway Road, At- Jhingo, [Rajpur], Distt- Surguja, Chhattisgarh, India. which is Prime located in Jhingo village, Near Panchayat Bhavan Jhingo, Rajpur, Surguja, [C.G.]. This is the prime location for the erection of your tower in my land.It's size is 1744 sq. & 3488 sq. Foot .There is No vodafone Tower in the nearby area of around 30km. You can also check my land. If you are intrested u can fell free to contact me at any time.
MOB:[protected], [protected]

E-MAIL: [protected]@gmail.com

Thanking You
Rudranath Prasad Gupta, Ambikapur [Chhattisgarh.]-497001
Mobile No- [protected], [protected]

puneet.[protected]@vodafone.com
vodafone.[protected]@vodafone.com
vodafonecare.[protected]@vodafone.com


08 Oct 2009
Complaint

Sub; Fake recharge Coupon[protected] Sold by Vodafone in Varanasi.
Customer defrauded by fake recharge coupons on sale by Vodafone in Varanasi

Please be careful with Vodafone.

This has a reference of Vodafone Recharge Coupon[protected] sold by Vodafone in Varanasi. The customer under advise of Miss Puja at Vodafone Chowk / Gyanwapi purchased the above referred recharge Coupon from a retail shop referred by her to the customer.


The coupon gives a message "invalid coupon" on recharge. When contacted to Vodafone Centre Chowk it was informed to the customer by Miss Puja that Vodafone is selling fake recharge Coupons which the customer has to suffer. Miss Puja at vodafone help centre denied to verify the fraud at internet.

Vodafone does not provide a valid email ID or any valid customer care email ID to resolve complaints.


The customer has been defrauded by Vodafone and its officials in Varanasi for Rs 50.00, and bound to refer the matter to the local Police and District Forum Court against this fraud and for recovery of all losses and damages caused .

The photograph of fake recharge coupon is being appended herewith for your kind information.


Badri Narain
Consumer
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Attached is the mails returned back to the customers
Mail Delivery Subsystem to me
show details 9:40 AM (13 minutes ago)

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[protected]@gmail.com

Technical details of permanent failure:
The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at http://mail.google.com/support/bin/answer.py?answer=6596

----- Original message -----

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Received-SPF: pass (google.com: domain of kdeo.[protected]@gmail.com designates 10.142.5.39 as permitted sender) client-ip=10.142.5.39;
Authentication-Results: mr.google.com; spf=pass (google.com: domain of kdeo.[protected]@gmail.com designates 10.142.5.39 as permitted sender) smtp.mail=kdeo.[protected]@gmail.com; dkim=pass header.i=kdeo.[protected]@gmail.com
Received: from mr.google.com ([10.142.5.39])
by 10.142.5.39 with SMTP id 39mr169986wfe.81.[protected]num_hops = 1);
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In-Reply-To: <00504502c10d9a[protected][protected]@googlemail.com>
References: <108b1a[protected][protected]@mail.gmail.com>
<00504502c10d9a[protected][protected]@googlemail.com>
Date: Fri, 9 Oct 2009 09:40:40 +0530
Message-ID: <108b1a[protected][protected]@mail.gmail.com>
Subject: Re: Delivery Status Notification (Failure)
From: Krishna Deo <kdeo.[protected]@gmail.com>
To: Mail Delivery Subsystem <[protected]@googlemail.com>
Content-Type: multipart/alternative; boundary=00504502b1c15975f3047578c3ca

[protected]b1c15975f3047578c3ca
Content-Type: text/plain; charset=ISO-8859-1

Customer defrauded by fake recharge coupons on sale by Vodafone in Varanasi


On Thu, Oct 8, 2009 at 9:30 PM, Mail Delivery Subsystem <
[protected]@googlemail.com> wrote:

> This is an automatically generated Delivery Status Notification

----- Message truncated -----

as per ad. in local paper regarding raising tower of vodafone on building at Aurangabad[maharashtra], we enquired on given tel. no. they asked me to deposit Rs. 5000/- in ICICI Bank in the name of Vishal Singh for registering the name with vodafone for raising tower at my building on rent of Rs25000/- per month
kindly confirm whether vodafone has given ad regarding the same, should i deposit Rs 5000/- in personal A/C of Mr Vishal Singh. or should we complain in police for cheating.
thanking you awaiting reply
yours sincerely,
Suresh Khiyani

There is deduction of Rs.30 on dated 08.10.09 time 4.41 pm from my Phone No. [protected] with receiving a mes (your request for MCI alerts has been registered.).without any request from my side.

I also call in customer care but i don't get good response from customer care.

What should i do know

Pls help me

Dear Bhanu,



This is probably my last mail. I would like you to refund my money for the USB stick and reverse my pending bills as there has been no usage in the account.

I am really fed up of following up with your team.



The last time your "so called" engineer visited my place, he had boldly declared that i will never face any issue's in future. But the very next day the network was gone. I did message him, but there was no reply.

Do you think i have to pay for my calls and messages to your engineer as well as for my data card ?

I have been very patient in this matter till now.

I would like you to do the needful as i am changing my plan on the USB number to a normal plan and will be using it as a mobile.

If the reversal and refund cannot be done then do let me know of the same so that i can take it my way.

You can send anyone to collect the whole USB kit from me anytime.



Please treat this mail as VERY VERY important.



thnkx n rgds



Mahesh shetty

+91-[protected].


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
CC: [protected]@yahoo.com
Subject: FW: Major network issue.
Date: Thu, 24 Sep 2009 13:57:31 +0530

Dear Bhanu,

This is really pathetic on the part of vodafone to not attend a customers grievence.
I would like to update you on the issue from the last time.

Your people had come to my place to check the network and were convinced that the GPRS network is indeed very week. Mr Jatin had visited the 1st time and then he came along with Mr Vishlesh.

I had asked Vishlesh that what if the net stops working after he leaves, he had told me to call him if the issue arises. But i am really sorry to say that he has been ignoring my calls from the last 10 days.
I am loosing a lot of time and money and also my patience because of this issue, as i have to visit a cyber cafe to do my work. I have a small bussiness, on which too i have lost some amount of money due to your people's negligeince. And the worst part is that the collection guys call me for payment of my bills.

Do you think its fair on your part to charge a customer for not using the service's. If you have a look at my usage you will see that after the 28th of Aug 2009 I have hardly used the data card.
Today is the 24th of sep 2009, its been almost a month now.

If the issue cannot be solved then please refund me the money for the USB stick and i will be happy to use another operator.

Hope you will take this seriously.

thnkx n rgds

Mahesh shetty
+91-[protected]



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: bhanu.[protected]@vodafone.com; naveen.[protected]@vodafone.com; laxmi.[protected]@vodafone.com
Subject: Major network issue.
Date: Tue, 8 Sep 2009 14:52:44 +0530


Dear Bhanu,

This is in regards to a major network issue at our society in Thane (w).

I have been calling up the customer care for the same but i am sorry to say those people are incompitent to reply regarding network issue's.

I have 3 vodafone connection and i also use a vodafone data card for my laptop.
I am facing a lot of problem as, even if my handste's are showing full network bars, the callers get it as not reachable or unavailable.
Also because of this problem I am not able to use my data card or my GPRS.

I would request you to look into this matter ASAP or my options will be to shift all my numbers to another operator and would like you to refund my money for the data card if this is not possible.


Kindly do the needful as I am facing a lot of problem.

Area= Happy Valley Society, Near tikuji-ni-wadi, Manpada, Thane(w).
My Numbers- [protected].
[protected].
[protected].

thnkx n rgds

Mahesh shetty

[protected].

I I am a post paid consumer of Vodafone Rajasthan since 1 oct. 2008. My no. is [protected].
My complain is regarding some fake calls from my no. Showing by bill.
My bill show that I make 3 ISD call from my no and amount is Rs 4250. But it is not possible because my connection is data only plan and my credit limit is Rs 1500 only.
According to Trai rule it is Clair that on post paid connection ISD facilities is not pre activated. Before Activation of ISD company charge some securities by customer and then Activate ISD facilities. But I didn’t apply for activating ISD facilities on my no. Then how and why ISD activated on my no.

Yusuf Khan