Vodafone India Complaints & Reviews

Dear Sir/ Madam,

I bought a black berry 1099 plan for unlimited usage of the net.
Vodafone barred my services the next day stating that I has passed the credit limit and
should make a payment. Please note - this was a black berry unlimited plan. and I have not
made more than 5 GSM outgoing call for a SIM for which I was charged 99/= and a plan.

I wrote to vodafone and they have not replied till date. I wrote to their Nodal office and he/she has not care to respond back. Please assist if you can before I go to court for mental harrasement.

Do note I want to use a black berry service and I still don't have that service from vodafone.
I requested that they disconnect my serbice as they have charged me a huge amount.


Regards

Bipin Mehta

Mail below is pasted for your ref' -

from bobby mehta <[protected]@gmail.com>
to shabana.[protected]@vodafone.com



dateWed, Nov 11, 2009 at 1:44 PM
subjectWith Ref to Vodafone no. [protected] (New Number)
mailed-bygmail.com

hide details Nov 11 (5 days ago)


Dear Shabana,

I took a telephone number from Vodafone store (Fort-Mumbai) and you had attended to me.

I have some issues here.

1. You informed me that my Plan - BBP 1099 was Unlimited internet usage for 1099 Rupees.
2. Today my blackberry services were barred at around 12:50 hours. (11/11/2009).
3. When I called Vodafone (111) they informed me that the usage has exceeded the limit.
4. Please note I had informed me that I am using this phone to access internet and downloads.
5. I have made not more than 10 out going calls from this phone.
6. How has my bill exceeded the limit as the usage was supposed to be Unlimited.
7. The customer service tells me to make a payment now and it will be removed later after the bill is
generated as its unlimited usage for 1099/=.
8. I don't understand why I should pay you because I have not made any outgoing calls that is worth 1394.50/=
as informed to me by your executive.
9. If this is for unlimited usage for 1099/= then how have you billed me for this as this is unlimited.
10. I have asked your customer service to deactivate this number till the time vodafone clarifies this issue.
11. The reference number given by vodafone is[protected].

Request you to check and reply back as early as possible. I have a current connection with vodafone and would
like to use your services. Since I want to use my blackberry, please reply with an explaination urgently otherwise I
will check on the blackberry services with some other vendor.

Also, note I am very unhappy with your you for not telling me that i will have to pay extra for an unlimited usage for Plan-BBP 1099.
I will wait for your response for two day after which I will submit my complain in the consumer forum.

If you do not handle such query then please reply back and mark a mail to the dept. that can help me.



Regards



Bipin Mehta

Mail to Nodal Office -

from bobby mehta <[protected]@gmail.com>
to laxmi.[protected]@vodafone.com

dateMon, Nov 16, 2009 at 3:35 PM
subjectFwd: With Ref to Vodafone no. [protected] (New Number)
mailed-bygmail.com

hide details 3:35 PM (8 minutes ago)


Dear Laxmi Bhan,

I am still awaiting your response. I am going through mental agony of
being charged undue amt by vodafone for an unlimited service.

Please assist ASAP. Now when I called your customer care they told me
that my bill is 3000/= approx. How I still don't understand - Mine BBP 1099 was
supposed to be a unlimited plan. I am not a big shot who can afford to spend 99,000/=
a month for a Black berry plan.

Please help!


Regards

Bipin Mehta


NO RESPONSE FROM THE NODAL OFFICER AT ALL.

Respected Sir/Madam,

This is to bring to your notice, the kind of harrassment caused by vodafone recovery as well as customer care department towards a customer who has a 7-8 years old relasionship. My vodafone no. is [protected] (Rachna H. Pabari). My billing cycle is 18th of every month, and the due date is 3rd of every month. My 18 Sep - 18 Oct 2009 bill was due to which i had made a payment of Rs 2000 towards the unbilled amount of Rs 295 by cash through Oriental bank of commerce on 30th Oct 2009 i.e. before the due date (3rd nov 2009). Inspite of this i recieved multiple calls and messages from Vodafone and its recovery department for non payment of bills. It was a disgrace and a shock for me that even after providing the payment details the recovery calls continued. The frequency of the calls and messages was atleast thrice a day (inclusive of messages). Not only that, i was BARRED calling on customer care after a person named SHEETAL from vodafone customer care department who ABRUPTLY hanged the Phone on me, while asked for help in a polite manner.

I request you to consider the following complaint and help the customers fto refrain by the harrassment made by the Telecom industry.

Thanking You.
Regards,
Rachna Hiten Pabari.

Sir,

As i am using vodafone company post paid connection since from SEVEN years.On 30th of october 2009 i paid Rs 3000/- as against of my bill, i.e Rs 3158/-.So i paid this bill at mini store BIDAR. On 10th of november i enquired them regarding my bill which was not updated till today.So please take action against this. Here i am sending you the reciept scan copy please go through it.

My Mobile number : [protected]

I had lost my mobile phone Vodafone Storm Number [protected] almost 3 months back now. I had got the number blocked on the very same day.
Till date I have been following up with the Vodafone customer care to have a Duplicate SIM Card with the same number. Every time I have been informed that we will be sending the Sim Card in a day or two and all I need to do is keep a copy of a phot/Adress proof handy.
I am a working person and have therefore requested for the same to be delivered to a second address which is my parents; also in the same vicinity.
The customer service reps have confirmed time and again that they will have it delivered at the address shared.

Been three months almost and the same issue is not yet resolved.
Really the services provided by the company are the worst any service provider in the entire country could do.
Have been a customer with Vodafone since over 5/6 years now however the customer service has never ever been good till date. Will definitely cancel my account which has 2 seperate numbers,

Hi,

I no longer want to continue with vodafone number [protected].
Please provide me the information for disconnecting this, as I am out of Maharashtra now.

Thanks,
Anu Sharma.
Alternate Number: [protected]

I took a vodafone postpaid karnataka connection ( [protected] ) wherein in my plan it was mentioned that my std charges would be Re. 1 flat for which i will be charged Rs. 31 per month. But later when I received my first bill I found out that I was charged Rs. 2 per minute for std calls. Thereafter I waz told from the customer care that in my plan I cannot get std at Re.1 . inspite of several mails they responded finally and gave a credit of Rs. 298 or so. but that was not enough at all. As they responded late and was harrased for nothing I called up the customer care and told them to disconnect the line but they never did so. Moreover vodafone network in bangalore is very poor and every other time there are call drops and I end up calling again the consequences of which are that the customer will end up paying more. Thereby , I have not paid the bill because it was a harrasment to me for nothing and have to end up taking another connection from another operator . Thereby I lodge a complaint against Vodafone for poor services and harrasment.

I got an email of winning 950,000.00 pounds from vodafone. But I not get the winning money till now. please help me in claiming of winning money.

Sir,

I have been a vodafone prepaid mobile ([protected]) user for over 18 month , recently the quality of service have droped to a all time low. I am unable to make calls even when my balance is over Rs 250 with life time validity I have experienced network drops many times in my region, my friend also has the same problem when I do confirming it to be a network problem . At times in early mornings the network itself will not be available . I live in Ejipura area near koramanagala in Bangaluru in Karnataka state. Also when I try to call the 111 number for customer care, most of the time I get the message that the service is unavailable. I have reported this problem dozens of time but in vain. Today morning( 8.45 to 9.15 AM) I had to make few important calls and the calls didnt go through . What if these calls were to emergency numbers ?

I do understand that the recent low price wars between operator have made things difficult for operator but even then shouldn't there be a commitment to provide a basic quality to their services . Does TRAI have any system / regulation in place to monitor and make sure these are adhered. I believe I speak for thousands o[censored]ser who also are facing the same problem.

Thanks & Regards,
Arun Raj
[protected]

Prepaid Mobile Recharge yet not done
Hello Mam/ Sir,
This is in reference to the payment done for the Prepaid Mobile Recharge for number - [protected] on 12 Nov, 09 of Rs 251.00 But till now netiher the recharge is done nor I received any message. Here is the Payment details:
Payment details for Payment Id[protected]

Payee Name : PREPAID MOBILE RECHARGE

Biller Details:EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR, Bandra
City : MUMBAI
Zip Code : 400051


Payment Information
Payment Amount : INR 251.00
Date of Payment : 12 Nov, 09
Payment Status : Success

Other Details
Payment Remarks : 0201

Looking forward for the positive response asap.
Thanking You.
Regards,
sunil

Hi ,

I am also one of the exploited customer of your renowned communication company vodafone with mobile Number [protected]. My validity was suppose to end on 11/11/2009 so I made recharge of 119 which will increase my validity by year a week advance before the last date. But still Vodafone suspended my connection , when I called them they told complaint has been taken and will take 4 days to resolve which is not acceptable as my incoming calls are also barred. When I requested customer care executive to bring supervisor online they always denied it , they even dropped the call 2 times. Every one can imagine life with pot Phone for 4 days. I am totally frustrated.

I Vikrant Chhibber, residing in Chandigarh using vodafone no. [protected]. I have purchased this cooonetion in September 2009 form Sec. 37 Vodafone Store Chandigarh.

Since then I am getting problems(flash messages and calls etc.). I went to store and told to stop all the unwanted services. Executive communicated me that its done. But I am getting news messages from November 5th again and I called Customer Care near about ten times and followed given instructions but no solutions.

I got a recorded call on 11th of Nov. I disconnected call and they deducted Rs.49 from my balance. I called customer care, vistied Vodafone Store in Sector 35 Chandigarh. Sarita(Executive) did the needful from my handset and communicated me that Gurbani Service has been deactivated But still it is activated.

I went there again today but and tried to meet Store Manager Parampret but executive named Surabhi refusde even to give no. of sotre manager and misbehaved.

Are these services of vodafone who claim to ready to help customers. I have not faced such type to problems from any of service provider as I am having others also.

Help me out if you can?

Vikrant Chhibber
[protected]

I had purchased a Prepaid vodafone Simconnection No: [protected] Sim No:[protected] fromVodaphone Store located in 17,Basant Lok Vasant Vihar New Delhi. After my repeated requests I could not got my recharge paid in advance Rs 624/- to stores. At last when i got contacted zonal Manager Dehradyun Mr Mithuwani on phone when he was in meeting at Amritsar he managed to get me recharged for Rs 351/- from Delhi store. I had also requested and had given Dehradun Vodafone number [protected] to get the prepaid charges diverted in Dehradun number as i am a resident of Dehradun working in FRI. But failed to understand why Delhi zonal Manager could not manage. The charged amount Rs 351/- in Delhi number is useless as that can be used in Delhi only.Why to use in Dehradun as there will be roaming. Thus my money for which I had paid vodafone is dumped. I therefore request to kindly chrge my local number with the balance amount left in my Delhi number which can be checked by your Delhi Zonal officer on Internet and provide me a solution . Since I am, not asking for refund it is a help which can be given to a customer.There is no derth of Prepaid connectons one can get easily. Secondly the Delhi office did not provided me any money receipt of Rs 624/-to me thus it is an act of negiligence of your female staff appointed in your vodafone store in Shop No:17A-B Basant Lok Vasant Vihar New Delhi.Strict action may be taken against such employees so that the valued customers could not be cheated for no fault of them.Hope for a positive response on my email by return mail
Thanks
Dr.Paramjit Singh Scentist-E
35 Trevor Road FRI Campus
P.O.New Forest
Dehradun -248006

[protected] I want a details and address of the above vodafone number. please mail me fast.
thank you....

I am a vodafone user,this is to inform u that,the vodafone company has changed my prepaid plan without my knowledge and permission.Previously my plan consisted of a daily 100 sms free per day,with a charge of 1 rupee rental daily,but from the past 10 days,they are charging/deducting 1 rupee per sms and that too without my knowledge.When i came to know bout this,i called up the vodafone customer care(i.e. on 9th november) regarding these sudden change of my plan.After knowing about their errs they apologized for the inconvenience and asked me to wait till evening of 11th november and during this period they will continue to charge 1 rupee per sms and said that on 11th the amount which they have deducted wrongly till now will be refunded back to my account.BUT today is 13th november and still i am waiting for my MONEY and my PREVIOUS PLAN.I called up them many a times but they are delaying the matter and are not working according to what they have said me previously.
I really hope thet you would see to this matter and act accordingly.

Hello Vodafone,

Please note that I had subscribed for international roaming for my vodafone mobile Number: [protected] on 16th of Sep 09. On the day of activating the international roaming, around 150 Rs. was deducted. I had a talk with customer care and money was returned back.

I had phoned on 18th Sep 09 to customer care and I confirmed the activation of international roaming with customer care executive. Again on 19th Sep 09, I re-confirmed by speaking with customer care executive.

On 19th Sep 09, I left Bangalore for international travel. I landed in Bahrain and switched on the phone but there was no connection, no roaming facility. I was out of touch of my family for a day at airport and throghout my international stay (15 days).

Its very pathetic service from vodafone. If they cannot provide service, they should inform frankly. Instead of that its not good to say it will work.

Also today (13th Nov 09), again money from my account was deducted for international roaming. I dont know what is the logic here. I think simply VODAFONE knows making money from people.

Please return the money deducted and also discontinue the international roaming. My view of international roaming is; once is connected when I go out of the country and I will be charged for receiving the call and making call at different rate. But here, though there is NO SERVICE, still money is deducted.

I know am writting too much and am wasting too much of my previous time.

My request with vodafone are below;

1. Dont cheat any other customer like this any more or please go out of the business.
2. Return all the money you have deducted
3. Issue an apology letter for blocking me from my family contact when I had international stay.

Regards,

Mahesh Rao

PS: Please note that I have lodged complain in consumercomplaint. in also about vodafone service.

Mr. Rathi, one of the Customer Care Executives does have no knowledge and provided misleading information by sending customers for every small thing to vodafone store. Inspite of having made my payment he said u will have to go to vodafone store to activate ur no. and show the Credit Card statement. In his office only i called later and was told by Ms. Sujata that payment was received and will be updated and i need not bother.

Y vodafone has such illeterate people like Rathi.

Karan
[protected]

dear sir,,
I had VODAFONE postpaid connection,No-[protected]. which i had asked them to cancell in nov 2007, the number was cancelled but they were still charging me for the monthly rental after that because i had some dues left to pay, the recovery agents were harrasing me for the total amt 9500/. i issued a cheque of rs 9500, which unfortunately got returned. so after that they were asking me to pay an amt of 11000/ which included one more monthly rent, late fee and cheque return fee. the recovery person negotiated with me and asked to pay sum amt of 10000/ as a full and final settelment amt. so i paid the mentioned amt, he gave me the reciept for the same time. and said that i will recive the full and final letter from the company by courier. in next 15 days,but i never recieved the letter from them..
Now nearly after 2yrs some diffrent recovery agency person comes at my residential address and says me that the amt is still outstanding,, when i showed him the reciept of the paid amt,, he says that that this information was not updated in their syestem and i still owe them Rs 2087 for which even they dont have calculation.. Now they have sent me a letter which says that there is legall case issued to me. and i have to meet Mr Gaurav Bhatia in the court to settle the issue, even the the peson who came to my address was a fraud advocate(recovery agent). who arrogantly to my family that if i dont attend the court next day they will issue a warrant on my name.
respected sir this issue is spoiling atmosphere of my family. and giving dipression to my mother.so please try to rectify this issue and help me out as soon as possible..

Yours Failtfully
Deepraj chodankar.

I have recd your pending bill,but not payment timely,I promise your customercare
i will pay 09 nov 2009 but your side 4 time held my service,
1. 18th oct from evening
2.23rd oct evening
3.05 nov &
4.9 nov evening
Every time customer care call me unnessry.
Please :

As I have taken a new SIM of Vodafone (Postpaid) and they have given me a plan of Rs.234 per month in which Rs.199 will be my rental charges and Rs.35 was on SMS pack in which I get 350 local SMS free.
After 15 days they have given me a bill of Rs.232 and in that all calls charges were correct but SMS charges was Rs.121 as they have failed to activate my plan of SMS pack
When I compalained on customer care I have not got a correct response, after that I have gone to Vodafone Gallery Ghatkopar and I have told about this issue and in that they told me your problem will get solve within 72 hours after getting a call from vodafone company
After 2 days I got a call from Vodafone company and I have told about this issue but they told me that you have to pay the bill and they have not solved my problems
Due to their fault why should one bear
Plz solve my problems

Respected Sir,
I am a Vodafone post paid connection holder from 2007 under the plan FTT / 299. Eight of our company members having the same plan or similer plans, have jointly decided to form a CUG including the 10 new post paid connections we have taken. The store men of your Kottayam store only canvased us for the same and we agreed to them for the single CUG plan. We gave application for the same. The plan was activated very late. More than that they have put us in two different CUGs. Many of the old post paid connections' plan has been changed in to 199 plan, without our knowledge. The services given to us is very poor. Whenever we try to contact the concerned person in the store, they are hesitant in attending our call. All o[censored]s received a huge some amount for the first bill. I request you to look into the matter urgently. Other wise we plan to cancell all the vodafone connections. Looking forward to your replay and help
Thank You
Joseph Mathew