Vodafone India Complaints & Reviews

Dear Sir/Madam
I applied for two vodfone connections [protected] &[protected] and the sim cards were delivered on 16 december twelve days have gone by and they are yet to activate. when i call up the officials they do not provide a satisfactory answer to me and disconnect the call. i now request you people to intervene in the matter and hel me accordingly.

imtiyaz ahmad
quilmuqam bandipora kashmir
mob [protected]

Dear Sir,
I am Abhay Joshi from Bangalore... Sir I am using Vodafone prepaid connection and my no is [protected].
Sir, I was getting regular service SMS from vodafone itself abot downloading data..on GPRS.. for some promotional offers... On Saturday 21/11/2009, i tried 3 different games downloads but they seems to be from no-secure site..as per the message window showed after clicking...So I cancelled the downloads...My complaint is that if I am not downloading anything how can they charge me for the same.. When I called them they (vodafone maharashtra) told that we are just intermediate agency and you have to cantact india-games or something.. Sir I want your kind attention and guidance in this matter...
I hope giving some time for me you will definitely jelp me...as this seems to be my last attempt to get my money back..or at least the data for what the charges are applied....
Waiting for the justice!
Thank you sir...
(please tell me what to do next)
Abhay

hello, my vodafone no.[protected]
when I switch on the mobile the disples information is sim card rejected.
so my camplains solution harry.
my other vodafone no.([protected]-anil dongre)

I considered myself a proud vodafone user untill a week ago, when they started deducting unjustified balance.
This is how it went:

13 Nov 09 : balance = Rs 1.5
14 Nov 09 : top up of Rs 100
new balance= Rs 88.3

15 Nov 09 : balance = Rs 84.3
Rs 50 /- Deducted from my balance for activation of Vodafone RADIO
Rs 30/- Deducted for activation of Vodafone Voice Chat
Net Balance left : Rs 4.3

NOTE: I DID NOT ACTIVATE EITHER RADIO OR VOICE CHAT, NOR DID ANYONE ELSE BECAUSE MOBILE STAYS WITH ME 24 HRS, NOBODY ELSE USES IT

Complained to customer care, he forwarded request for check up which had to take max. 3days and if complain was genuine (WHICH IT WAS) all money was to be refunded.

18 Nov 09 : Balance=Rs 3.8
no refund done.
i called customer care to enquire, he straight-away said money wasn't refunded as you must have activated the services so use them for a month.

I accepted the atrocity and cancelled both services to prevent deductions after 3 months.

19 Nov 09: Balance=Rs 1.8
Recharge of Rs 100
new balance= Rs 88.8

20 Nov 09 (7 pm IST): Balance=Rs 367.8
I had some conversations and a recharge of Rs 333

Deduction of Rs 30 for activation of Vodafone music
NOTE: I DID NOT ACTIVATE IT EVEN THIS TIME
Customer care says balance not updated in their computers so call after 4 hrs, after which same process will be repeated as above.

I'm switching to airtel or idea.
Plus im dragging them to forum and court
This is really bad for the image of such a company.
I highly recommend not to use vodafone.and i'll get many of my contacts to change their Network providers.

I am Mr. Prasanna Kulkarni (Nashik), having vodafone postpaid connection ([protected]) from last 3yrs registered on my mother's name . My bill payment history is very well fine. I wanted to migrate from postpaid to prepaid. When i went to Vodafone store (Ravivar Karanja, Nashik), i was treated badly by vodafone executives. Though i paid total bill amount and migration charges(?) , they told that phone will be disconnected for 2 days....

Hi

My known person friend was into business and ask for the cash for investments and grabbed the cash in lacs from me he was using the vodafone no. [protected],[protected],[protected] please find where he is now and which name and address it is been taken please do the favour for me since i came from middle class family

Sir,

I am vodafone customer in last 10 years. My No. [protected] & my Wife No. [protected]. Last month I have recd our bill amount Rs. 4256/55 & [protected] Bill Amount Rs. 3923.11 .I have Paid bill Agst. cheque no. 482036 Rs.4256/55 drawn on citibank & 482037 Rs.3923.11 Drawn On citi bank. This cheque is cleared our Bank on dt. 5/11/2009. But you are show in our next bill amount recd, 3423.11 & 3256.55. How can this possible. Our bank is cleared cheque on rs, 4256/55 & Rs.3923.11.I request you to please clear this matter immediately at any cost.

Thanking you,

Regards


Manoj Manga
[protected]

Just after a single click on “miss call information” option, it got activated on my Vodafone prepaid. I have not got any option like, “Activate it” or “Deactivate it” on my phone by service provider. This way Rs 30 has deducted from my prepaid A/c only for that single click. Actually, I want to know facilities in Vodafone services on my mobile, this is why, I was opening that services. But I was sure that only after opening the option will not activate the service, it will give activation option to choose me as usually happens in net banking or any software installation. I call customer care to refund my deducted amount. They did not refund it.
Above was my first experience, so I thought it might be my mistake, perhaps I have not read the options. To confirm it, I again open that service carefully. This time it also get activated without giving any option. And thus Rs30 has again deducted from my account.
I am not worrying about refund of my own money. But activation of services by single click without giving any activation or deactivation option is a cheating. Vodafone has so many customers. And deducting amount by this way is a big cheating for the customers.
It should be stopped and activation, deactivation or confirmation option must be provided before deduction of amount.
Dr BadiyaNath Ram
PHC, Rafu,Tal-Sami, Dist-Patan, Gujarat 384245.

I am Jeelan one of the customer of "Vodafone" having a prepaid mobile number-[protected] suffering from the worse services… just because o[censored]seless response is coming from the customer care.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Bangalore, I went to Customer Care Centre In RT nagar, and placed the complaint..Recently I have changed the tariff plan to 1paise per second ( First 60sec 1.2 paisa, for daily after that 1paisa/sec to all network) to all local and STD calls on[protected]. and I have paid about Rs70 for changing. On 13th Nov 2009 I have got the SMS form Vodafone saying that “We have reduced your tariff to 1 paisa/sec for all local and STD calls made to any network . Do more with Vodafone” I thought that my tariff plan is reduced to 1paisa/sec to all network. But daily 1st 60sec it is charging for 2paisa /sec. once again I went to the Vodafone show room in Infosys they said that it is a Vodafone promotional offer. They have not mentioned in that SMS that to activate this offer you have to recharge for so and so amount . once I placed the complaint, they are telling that to retain this plan, again I have to recharge for another Rs64. My question is that as per the SMS they have to reduce the call charges to 1paisa to all local and STD networks..,even after contacting several time no response is coming from vadafone...........

Sir, My Mobail no is [protected] CRBT is not requsted .but Rs -30 is debited in my A/C .kindly cancel the caller tone & refund my Amount. The same mistake was done last month. this is not tolerable.please cut the caller tone & refund my money(Rs=30+30=60 for two times) other wise i will go to CONSUMER FORUM.

Thanking You
T.Durairaj
[protected]

Dear Sir / Madam

I have received SMS on 17/11/09 to get full talk time on 250 Rs recharge. But after recharge I got only 226.65 Rs. When I called 111 (Enquiry No;[protected] Mr. Rohit Deshpande) He says if you have 1 sec billing activated you can't get this service. And he told me to contact nearby Vodafone outlet. There nobady is ready to listen my complaint. But I have recharged because of received SMS. Now if I have legal proof of full talk time, why can't I get it ? I am waiting for the balance talk time of Rs. 23.35. Here the matter is not just of Rs. 23.35, But the cheating of the customers.

Regards
Deepak Chokhar
[protected]

It is not less than 1 month since I have taken a new connection, bearing # [protected].

From day 1 I have been receiving calls and SMS for the previous user of this number asking for payments outstanding and credit outstanding.

I have been receiving calls and SMS from:
• Kotak Mahindra
• CITIBANK
• ICICI BANK and ICICI Loans
• Other pvt numbers etc.

I would say this is a very poor service level from Vodafone; you might have issued this number to me immediately after the previous customer surrendered the number.

Because of you lack of process quality, I am is receiving over 10 calls and other SMS’s harassing me to pay their money. Even if I explain to the caller that I am not the person who they are calling for it does not help.

Please do the needful to either inform all concerned authorities / organisations to remove the mapping of the number against the pervious user or issue a new number for me and bear the cost of informing all concerned in my phonebook of the new number.

Wrong Billing,Network Congestion,No Clarity in Voice Calls,Unresponsed Customer Care
I Think Vodafone Should Quit India

my name is sumit mittal from punjab using vodafone prepaid no.[protected]. company had wrongly deducted rs.100 from my balance and when i try to complaint on customer care it was not approachable and when i complaint it they said it pass out 48 hours and nothing can be do now. they said the charges were deducted due to downloading but i never do downloading any thing. please help me, i want my balance back..

My Vodafone Number [protected]

I have successfully deactivated my favourite Song, But Other Vodafone Caller Tune Hs been Activated.

Plz Do Needful Help

To
The Executives Vodafone Department,
I am writing this mail to you all to discuss the issue which I am facing write now. I was using the Vodafone prepaid number
Few months back when I was in Hyderabad (A.P). My number is [protected]. My this mobile number was registered with
all my bank accounts. I moved to Pune (M.H) in May 2009 but before that I did a life time validity recharge on this number so that
I can use that number ([protected]) in future. My all the banking transactions were based on this number.

Today when I tried to use the number, it showed me the message that SIM card registration failed. I contacted customer care
but they said that u can’t use this number anymore.

My question is that how can without customers permission you can terminate his mobile number and can assign to somebody else.
I am a loyal customer to Vodafone using the services since 7-8 years but this incident really hurted me a lot. My intention to go for the
Lifetime recharge on this number was to make sure that the number will be with me for ever. At that time nobody informed me
about the idle time and related stuff.

I request you all to please take some appropriate action against this incident. This is an offence, how can you assign such an
Important number to any other person without current customer permission. This is highly intolerable there should be some action
against this.



My current contact number is – [protected]
[protected]

Hi,

I had recharged through Citi bank web site for my number[protected] for Rs. 125 each on 3/011/2009 (Ref No. EUROMR 5) and on 05/11/2009 (Ref No. EUROMR 4) for credit of my talk time. But, to my disappointment, it seems this amount was taken for bonus recharge.

When I contacted the customer service I was told that this is for bonus recharge and not for increase in talk time. As an office going executive who work from morning 8 to night 8 how do we know which is bonus recharge ? It is normally expected that all recharge is for increase in talk time. Hence, I had recharged through internet as I do not have time to go to store for recharge. I am surprized at the attitude of the Vodafone authorities.
This is completely negligence in work and attitude of Vodafone authorities and I would request an immediate credit of the amount to my talk time or I may have to take other legal recourses available to me.

Thank you.
Regards, Satish.

the operator forcefully activates caller tune service and instantly deduct balance from A/c without any resoponse against their phone call also they dont want any sort of confirmation from my side. although I send sms wanting activation for DND registration but it still not activated. I am frustrated to reach their customer care service executives. this happens twice for my no. [protected] Add- C/o Sumanta Nandi 2/116 Jatin Das Nagar Kol-56. customer care service are so worse that they even dont want to take any complain regarding this. Please help. For any information and messege please contact my another no.[protected]. Thank you.

From: Sham Jois, Natraj
Sent: Monday, November 16, 2009 5:03 PM
To: 'yogisha.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Cancellation

Hi Yogisha,

I had clearly asked confirmation letter from you on the cancellation of the said account/mobile number. You person is at my home to only collect the outstanding amount of the last billed usage. Base on the discussion we had over the phone it was clear from you end that the said mobile[[protected]] number stand’s canceled and a subsequent letter would be issued by Vodafone. However I have said that the outstanding would be cleared from my end.

You person describes that to issue a new letter . I had visited to the showroom twice with no better response either one of your person.

This just getting worst then ever expected.

Either response to this mail or hard copy would suffix the closure of my said account , in that case a cheque would be issued to the Vodafone.


Regards
Natraj


From: Sham Jois, Natraj
Sent: Wednesday, November 04, 2009 4:06 PM
To: 'yogisha.[protected]@vodafone.com'
Subject: FW: Cancellation



From: Sham Jois, Natraj
Sent: Wednesday, November 04, 2009 4:05 PM
To: 'yogisha.[protected]@vodafone.com'
Subject: FW: Cancellation

FYA

From: Sham Jois, Natraj
Sent: Friday, September 25, 2009 3:53 PM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Cancellation

Hi,
Further to the mail earlier sent on cancelation. Base on the call from one of your executive I did retain one number
Mobile Number : [protected], However I am not happy with the services provide by you.

Thank you very much
Now decided to cancel both the services.


1. Mobile Number : [protected]
2. Mobile Number : [protected] [ Not yet Canceled from your end . Receiving the bill to date]

Regards

Natraj Sham Jois




From: Sham Jois, Natraj
Sent: Tuesday, August 04, 2009 11:20 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Cancellation

Hi ,

Requested you to cancel these below Cell Number w.e.f 02.04.09.

3. Mobile Number : [protected]
4. Mobile Number : [protected]

Reason: Network issues

DOB:[protected]
However one of your executive promised to wave rental charges for next 3 months. This still reflecting on my bill received till date.

In that case please cancel all the services on the below mobile and disconnect the same .
1. Mobile Number : [protected]

Regards
Natraj


From: Sham Jois, Natraj
Sent: Thursday, April 02, 2009 10:00 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: Cancellation

Hi,

Request you to cancel these below Cell Number w.e.f 02.04.09.

2. Mobile Number : [protected]
3. Mobile Number : [protected]

Reason: Network issues



I Thank you for the service provide.

Regards,
Natraj

i am conecting vodafone carecenter for information :- lekin mujhko galat information di gayi hai mene information li ki agar me 99 recharge kiya jisme 1000 minute aur uske baad 0.10 minute paisa rule hai ,but uske baad bhi me 59 recharge 0.01 paisa second karata hu to kya 0.10 paisa lagu rahega aur excutive ne batay ki ha 0.10 paisa lagu rahega .Isliye mene 59 recharge karaya aur mera har caal 0.01 paisa lagu ho gaya agar mujhe sahi jankari di hoti ao me 59 ka recharge kyo karata ab aap hi bataye ki me kya karu