Vodafone India Complaints & Reviews

Hi Sir,

If service of Voice chat is not applicable in UP East how they can charge for the same .....please refund the same amount...


Dear Mr. Gupta,

Thank you for your email dated 23rd November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.

We would like to inform you that Voice chat service is applicable in Vodafone UPE circle.

Details of Rs 118/- tariff are as follows:

Local V 2 V ? 20p/min
Local V 2 O ? 30p/min
Local V 2 LL ? 50p/min. Validity 30 days

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/


---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 23-Nov-2009 11:15:44
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: FW: Complaint regarding Vodafone number [protected]...

Hi Team,


May I know the reason for the delay in response or should I go to the consumer forum for the same....
If the service is not there how Vodafone can deduct the amount from the customer ..........

Need an early response else you will loose 5-6 valuable customer .............



-----Original Message-----
From: Vivek Gupta
Sent: Wednesday, November 18, 2009 9:56 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Hi Rahul Sabarwal ,

Just by saying and regretting will not solve this issue I need more clarification and what about Voice chat this service is not applicable in UP East then why this charge has been deducted from my number....

Also need more clarity regarding 118 Tariff if the same facility is available in less money then why this is still in existence .....

I am very hurt from Vodafone as I am the Vodafone user since last 6 years totally...
I have all the Vodafone number and a big promoter of this company

Need more clarity before deactivating any thing


Thanks
You can call me at [protected]



-----Original Message-----
From: Vodafone Care [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Tuesday, November 17, 2009 4:10 PM
To: Vivek Gupta
Subject: Re: Complaint regarding Vodafone number [protected]... [REF:[protected]]

Dear Mr. Gupta,

Thank you for your email dated 17th November,2009 regarding deactivation of Value added services on your Vodafone number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that the request given by you has been forwarded to the concerned department and the following services will be deactivated on the above mentioned number within 24 working hours:

1)Combo.
2)Voice chat.
3)Caller tune.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to help you.

Happy to help,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-([protected])

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : (vodafonecare.[protected]@vodafone.com)

Website : http://www.vodafone.in/



---- Original Message ----
From: Vivek.[protected]@in.fujitsu.com
Sent: 17-Nov-2009 16:57:09
To: vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@gmail.com
Subject: Complaint regarding Vodafone number [protected]...

Hi Team,



This is Vivek Gupta from Noida.

First I want to let you know that I am having 7 vodafone numbers in my family but first time I am getting frustrated due to some unnecessary charges.

[protected]---Vivek Gupta since last 14 Months Noida

[protected]---Vaishali Gupta Since last 24 Months

[protected]---s.p gupta since last 4 Year

[protected] Vibha Gupta since last 2 years







Now I have a complaint regarding [protected] ....there are few services which are applied on this number



Like Voice Tag which is not usable at all charges 30 Rs/-

Caller Tune Which we have never applied through sms as my dad do not know all those things

118 Tarrif .....this is absolutely wrong the benefits what we are getting in this tariff is easily available in .50 paise daily so why this is still in use..



I want some quick and good response ...and kindly deactivate everything .....or I am willing to close all such accounts

I am also going to consumer forum if I am not getting the correct answer we have never activated such services .......



Last 4-5 transaction details are.....



Thanks & Regards:
Vivek Gupta
IT Consultant-QAT
Fujitsu Consulting India Private Limited A-207, Sector-63, Noida - 201301 Phone (+[protected] Extn - 2383

Mobile-[protected]
www.fujitsu.com <http://www.fujitsu.com/>





DISCLAIMER:
This e-mail and any attached files may contain confidential and/or privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive this e-mail for the recipient), you may not review, copy or distribute this message. Please contact the sender by reply e-mail and delete all copies of this message:Fujitsu Consulting India Pvt Limited

bformation and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".


DISCLAIMER:
This e-mail and any attached files may contain confidential and/or privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive this e-mail for the recipient), you may not review, copy or distribute this message. Please contact the sender by reply e-mail and delete all copies of this message:Fujitsu Consulting India Pvt Limited “This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free".

Hi,

I have been receiving obscene promotional messages from vodafone and they are crossing a limit these days. I just received a message stating - ' November ki sardiyon main payen sundariyon ka saath.... and so on.' and the I never thought company like vodafone could droop to such levels. Hoping for some action on this aspect.

Thanks
Amit

23.11.2009

The Consumer Protection Team,

Dear Sirs,

Sub: Misguided - Refund of Deposit of Mobile No. [protected] by Vodafone.

I am sending here below complaint against Vodafone for cheating with existing customers for new connection. Please go though the fact and take necessary step and save me from strategy of cheating with customers by company

I have paid Rs. 299.00 towards Deposit for New connection on 14.08.09 to Global Direct under Receipt No. GD-AZ 19607 dated 14.08.09 by cheque No. 112376 drawn on Shri Arihant Co-op Bank Ltd. Mulund Branch to representative Mr. Imran Husain Memon.

He has given me false promises and schemes for Independence Day celebration scheme.

I have enquired and find that schemes are available regularly. On 16.08.09 I contacted Mr. Aziz and Mr. Mahadev of Global Direct tell the story they advice me to reply on 1st call for verification and refused not interested and don’t activate my No. and you will get full refund within 3 days.

I have recd call and refused and requested for refund. But surprisingly I have recd card duly activated through courier which was not accepted by me. After 2/3 days for address verification man visited that time also refused and given remarks for cancellation.

Then I visited Vodafone Gallery at Mulund for cancellation and refund they have discussed the problem with Global Direct seniors on 27.08.09 and they promised they will verify and call me to give report but till date not a single call recd from any one.

After that I have follow up regularly with Vodafone over telephone, Personal visits to gallery and correspondence through email and they told me that Rs. 149.00 towards activation charges not refunded at any cost but you will get Rs. 150.00 towards deposit with us with in 60 days but till date that amount also not recd. by me.

Now I request you to take up the matter seriously with the Vodafone and get my money back as cheating with existing customers for new connection strategy was made with compensation of mentally harassment and interest on amount. As I have already 4 connections of Vodafone company in my family.

Thanking you and awaiting you positive reply very soon.

With Regards,

Harish Thakker

my mobile no. is [protected]. I opted for FF service on one vodafone no. but even after getting the conformation the call charges are not revised, wen i call the CC they said u are given 1 p/sec call from company and u need to recharge top up of 33 to have your FF pack active again. I recharged online with 33 n received the confirmation sms, but even then my call rate is again 1 p/sec and the FF service is nt active. When I calld The CC 2day I.e 23rd Nov. they said u havnt recharged wid 33. when i forced them by telling the date n time i.e 21st nov 9:23 am they said yes u hv recharged and they cut down d phne wen i again called they said no u recharged wid 32 nt 33 n cut d phne i again called nw dey said u recharged wid 35 n same cut d phne. I told dem 2 connect me 2 Higher Official bt dey only put ma call on hold with NO reply 8 times.

THIS IS PURE N HARASSMENT TO THE CONSUMER.HOPE THIS WOULD BE DEALT VERY

Dear Sir/Madam
I applied for two vodfone connections [protected] &[protected] and the sim cards were delivered on 16 december twelve days have gone by and they are yet to activate. when i call up the officials they do not provide a satisfactory answer to me and disconnect the call. i now request you people to intervene in the matter and hel me accordingly.

imtiyaz ahmad
quilmuqam bandipora kashmir
mob [protected]

Dear Sir,
I am Abhay Joshi from Bangalore... Sir I am using Vodafone prepaid connection and my no is [protected].
Sir, I was getting regular service SMS from vodafone itself abot downloading data..on GPRS.. for some promotional offers... On Saturday 21/11/2009, i tried 3 different games downloads but they seems to be from no-secure site..as per the message window showed after clicking...So I cancelled the downloads...My complaint is that if I am not downloading anything how can they charge me for the same.. When I called them they (vodafone maharashtra) told that we are just intermediate agency and you have to cantact india-games or something.. Sir I want your kind attention and guidance in this matter...
I hope giving some time for me you will definitely jelp me...as this seems to be my last attempt to get my money back..or at least the data for what the charges are applied....
Waiting for the justice!
Thank you sir...
(please tell me what to do next)
Abhay

hello, my vodafone no.[protected]
when I switch on the mobile the disples information is sim card rejected.
so my camplains solution harry.
my other vodafone no.([protected]-anil dongre)

I considered myself a proud vodafone user untill a week ago, when they started deducting unjustified balance.
This is how it went:

13 Nov 09 : balance = Rs 1.5
14 Nov 09 : top up of Rs 100
new balance= Rs 88.3

15 Nov 09 : balance = Rs 84.3
Rs 50 /- Deducted from my balance for activation of Vodafone RADIO
Rs 30/- Deducted for activation of Vodafone Voice Chat
Net Balance left : Rs 4.3

NOTE: I DID NOT ACTIVATE EITHER RADIO OR VOICE CHAT, NOR DID ANYONE ELSE BECAUSE MOBILE STAYS WITH ME 24 HRS, NOBODY ELSE USES IT

Complained to customer care, he forwarded request for check up which had to take max. 3days and if complain was genuine (WHICH IT WAS) all money was to be refunded.

18 Nov 09 : Balance=Rs 3.8
no refund done.
i called customer care to enquire, he straight-away said money wasn't refunded as you must have activated the services so use them for a month.

I accepted the atrocity and cancelled both services to prevent deductions after 3 months.

19 Nov 09: Balance=Rs 1.8
Recharge of Rs 100
new balance= Rs 88.8

20 Nov 09 (7 pm IST): Balance=Rs 367.8
I had some conversations and a recharge of Rs 333

Deduction of Rs 30 for activation of Vodafone music
NOTE: I DID NOT ACTIVATE IT EVEN THIS TIME
Customer care says balance not updated in their computers so call after 4 hrs, after which same process will be repeated as above.

I'm switching to airtel or idea.
Plus im dragging them to forum and court
This is really bad for the image of such a company.
I highly recommend not to use vodafone.and i'll get many of my contacts to change their Network providers.

I am Mr. Prasanna Kulkarni (Nashik), having vodafone postpaid connection ([protected]) from last 3yrs registered on my mother's name . My bill payment history is very well fine. I wanted to migrate from postpaid to prepaid. When i went to Vodafone store (Ravivar Karanja, Nashik), i was treated badly by vodafone executives. Though i paid total bill amount and migration charges(?) , they told that phone will be disconnected for 2 days....

Hi

My known person friend was into business and ask for the cash for investments and grabbed the cash in lacs from me he was using the vodafone no. [protected],[protected],[protected] please find where he is now and which name and address it is been taken please do the favour for me since i came from middle class family

Sir,

I am vodafone customer in last 10 years. My No. [protected] & my Wife No. [protected]. Last month I have recd our bill amount Rs. 4256/55 & [protected] Bill Amount Rs. 3923.11 .I have Paid bill Agst. cheque no. 482036 Rs.4256/55 drawn on citibank & 482037 Rs.3923.11 Drawn On citi bank. This cheque is cleared our Bank on dt. 5/11/2009. But you are show in our next bill amount recd, 3423.11 & 3256.55. How can this possible. Our bank is cleared cheque on rs, 4256/55 & Rs.3923.11.I request you to please clear this matter immediately at any cost.

Thanking you,

Regards


Manoj Manga
[protected]

Just after a single click on “miss call information” option, it got activated on my Vodafone prepaid. I have not got any option like, “Activate it” or “Deactivate it” on my phone by service provider. This way Rs 30 has deducted from my prepaid A/c only for that single click. Actually, I want to know facilities in Vodafone services on my mobile, this is why, I was opening that services. But I was sure that only after opening the option will not activate the service, it will give activation option to choose me as usually happens in net banking or any software installation. I call customer care to refund my deducted amount. They did not refund it.
Above was my first experience, so I thought it might be my mistake, perhaps I have not read the options. To confirm it, I again open that service carefully. This time it also get activated without giving any option. And thus Rs30 has again deducted from my account.
I am not worrying about refund of my own money. But activation of services by single click without giving any activation or deactivation option is a cheating. Vodafone has so many customers. And deducting amount by this way is a big cheating for the customers.
It should be stopped and activation, deactivation or confirmation option must be provided before deduction of amount.
Dr BadiyaNath Ram
PHC, Rafu,Tal-Sami, Dist-Patan, Gujarat 384245.

I am Jeelan one of the customer of "Vodafone" having a prepaid mobile number-[protected] suffering from the worse services… just because o[censored]seless response is coming from the customer care.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Bangalore, I went to Customer Care Centre In RT nagar, and placed the complaint..Recently I have changed the tariff plan to 1paise per second ( First 60sec 1.2 paisa, for daily after that 1paisa/sec to all network) to all local and STD calls on[protected]. and I have paid about Rs70 for changing. On 13th Nov 2009 I have got the SMS form Vodafone saying that “We have reduced your tariff to 1 paisa/sec for all local and STD calls made to any network . Do more with Vodafone” I thought that my tariff plan is reduced to 1paisa/sec to all network. But daily 1st 60sec it is charging for 2paisa /sec. once again I went to the Vodafone show room in Infosys they said that it is a Vodafone promotional offer. They have not mentioned in that SMS that to activate this offer you have to recharge for so and so amount . once I placed the complaint, they are telling that to retain this plan, again I have to recharge for another Rs64. My question is that as per the SMS they have to reduce the call charges to 1paisa to all local and STD networks..,even after contacting several time no response is coming from vadafone...........

Sir, My Mobail no is [protected] CRBT is not requsted .but Rs -30 is debited in my A/C .kindly cancel the caller tone & refund my Amount. The same mistake was done last month. this is not tolerable.please cut the caller tone & refund my money(Rs=30+30=60 for two times) other wise i will go to CONSUMER FORUM.

Thanking You
T.Durairaj
[protected]

Dear Sir / Madam

I have received SMS on 17/11/09 to get full talk time on 250 Rs recharge. But after recharge I got only 226.65 Rs. When I called 111 (Enquiry No;[protected] Mr. Rohit Deshpande) He says if you have 1 sec billing activated you can't get this service. And he told me to contact nearby Vodafone outlet. There nobady is ready to listen my complaint. But I have recharged because of received SMS. Now if I have legal proof of full talk time, why can't I get it ? I am waiting for the balance talk time of Rs. 23.35. Here the matter is not just of Rs. 23.35, But the cheating of the customers.

Regards
Deepak Chokhar
[protected]

It is not less than 1 month since I have taken a new connection, bearing # [protected].

From day 1 I have been receiving calls and SMS for the previous user of this number asking for payments outstanding and credit outstanding.

I have been receiving calls and SMS from:
• Kotak Mahindra
• CITIBANK
• ICICI BANK and ICICI Loans
• Other pvt numbers etc.

I would say this is a very poor service level from Vodafone; you might have issued this number to me immediately after the previous customer surrendered the number.

Because of you lack of process quality, I am is receiving over 10 calls and other SMS’s harassing me to pay their money. Even if I explain to the caller that I am not the person who they are calling for it does not help.

Please do the needful to either inform all concerned authorities / organisations to remove the mapping of the number against the pervious user or issue a new number for me and bear the cost of informing all concerned in my phonebook of the new number.

Wrong Billing,Network Congestion,No Clarity in Voice Calls,Unresponsed Customer Care
I Think Vodafone Should Quit India

my name is sumit mittal from punjab using vodafone prepaid no.[protected]. company had wrongly deducted rs.100 from my balance and when i try to complaint on customer care it was not approachable and when i complaint it they said it pass out 48 hours and nothing can be do now. they said the charges were deducted due to downloading but i never do downloading any thing. please help me, i want my balance back..

My Vodafone Number [protected]

I have successfully deactivated my favourite Song, But Other Vodafone Caller Tune Hs been Activated.

Plz Do Needful Help

To
The Executives Vodafone Department,
I am writing this mail to you all to discuss the issue which I am facing write now. I was using the Vodafone prepaid number
Few months back when I was in Hyderabad (A.P). My number is [protected]. My this mobile number was registered with
all my bank accounts. I moved to Pune (M.H) in May 2009 but before that I did a life time validity recharge on this number so that
I can use that number ([protected]) in future. My all the banking transactions were based on this number.

Today when I tried to use the number, it showed me the message that SIM card registration failed. I contacted customer care
but they said that u can’t use this number anymore.

My question is that how can without customers permission you can terminate his mobile number and can assign to somebody else.
I am a loyal customer to Vodafone using the services since 7-8 years but this incident really hurted me a lot. My intention to go for the
Lifetime recharge on this number was to make sure that the number will be with me for ever. At that time nobody informed me
about the idle time and related stuff.

I request you all to please take some appropriate action against this incident. This is an offence, how can you assign such an
Important number to any other person without current customer permission. This is highly intolerable there should be some action
against this.



My current contact number is – [protected]
[protected]