Vodafone India Complaints & Reviews

I have a postpaid VODAFONE No. and i request so many times for a little change in address. I submit my ID Proof at VODAFONE OFFICE, PHAGWARA DISTT. KAPURTHALA, PUNJAB 3 times but no action had been taken till today. please help me.

Thank you

Leky Kant
V.P.O Mahal,
GORAYA

I ported my Idea number [protected] from Idea to Vodafone under MNP. Number was successfully ported but after 4-5 days my services were suspended claiming that docuuments are not accepted. Again i submitted my documents in Vodafone store Sec-18 Noida vide reference No. [protected]. They promised to activate the number within 72 hours but still the number has not been started.
How much time will it take to start my Number? Why vodafone claims to be the best service provider in Delhi-NCR if it is taking more than 5 days to update one document.
The last remedy available with me would be to approach the consumer forum only.
Please look into the matter urgently.

Regards,
CA Pramit Kumar Mishra
Mobile No. [protected]
[protected]

Hai sir, this is Bhushanam ,i take a vodafone sim in banglore number is [protected],it is working in banglore but it is not working in ap,i already submitted my election id card XEROX ,it shows simcard regisration fail ,please solve the above problem as early as possible it is important number for me

Just now I called up your call center and a lady attended to my call and was not able to give convincing answer and she just put me on hold which is very uncalled from such a service provider like Vodafone. I hope you employ staff who know manners and have knowledge.

Dear All

Good day to all concerns

With respect to above i hear by attaching/Quote my correspondence with the vodafone.

Quote

Subject: Re: Services of Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Mon, 19 Mar 2012 23:50:41
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Vodafone Team

It seams you all are careless and also stop checking your mails update from consumers.

I have already put my reply for your mail dated 16.03.2012 as Quote below :

Quote
================================================================================...⇄
Subject: Services on your Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Mon, 19 Mar 2012 12:46:00
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
View blocked images in this message
Final Reminder (Without Prejudice)

Dear Vadafone Team

We regret to inform you that inspite of my various Telephonic discussion, Visit to Your Vodafone Store, Clarification mails, request mails and repeated reminder till date, there is no positive response from your end.

In the view of above I once again request you to do the requirement at the earliest by end of day, or i will assume that you all are not admitting your fault/crime and i can proceed for Consumer Court by 20.03.2012. (Without informing you again)

Vineet Saini.


From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com>
Sent: Sat, 17 Mar 2012 11:10:11
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com>,"appellate.[protected]@vodaf...⇄
Subject: Re: Services on your Vodafone mobile number [protected]
Dear Vodafone team

It seams you all peoples are foolish or making me foolish.

1st You have not attached anything.

It seams you all are uneducated.

2nd you have not read my trailing mail care fully. (I clearly mention that i have visit 2 times at your Vodafone store and also submit both token slip details with date) or what they said i highlight in my trailing mail.

It seams you are not "Happy to Help"

You need Help from consumer to make your pocket happy.

My all visit + expenses + other charges details is listed in my trailing mail.

When you can send your field boy to give your product at my premise then you can also send him to collect your product from the same premises. (Other vise i have to add 1 visit (all expenses) amount to previous (INR. 3,040.96) claim amount. Which would be my revised Claim amount to you.

I give you suggestion. Pay my legal liability claim ie. INR. 3,040.96 By Cash or cheque at the same time when your representative visit to collect you product from my premises.

Please also mind that this is my last communication with you and I also provide you the solution for the inconvenience caused by you to the consumer.

Your representative can visit on 19.03.2012 in between 9:30 Am to 11:30 Am (Calling me before coming)

In my trailing mail we request you to inform "Where consumer/we are wrong"

In our earlier communication with you your mails are self explanatory that we have no fault at any side either in cooperating you in all way or in submission of all requested documents/information as requested/instructed by you in all possible way which Vodafone like. Inspite of all what we are getting - These foolish mails and bad commitments or wastage of time.

Hope matter is clear to you all, We are waiting for you till 19.03.2012 or we shall proceed with Consumer Court finally with your names, data, all charges proofs and other related information on 29.03.2012

Silence means admitting your fault.

My all communication till date with you is "Without Prejudice"

Vineet Saini.
Contact Address and details - As informed in trailing mail
================================================================================...⇄
Unquote
On 20.03.2012, I will proceed as i inform you all earlier.

Vineet Saini.


From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Sent: Mon, 19 Mar 2012 15:10:31
To: "vineetsaini.[protected]@rediffmail.com" <vineetsaini.[protected]@rediffmail.com>
Cc: "Appellate Delhi (DEL-NE)" <appellate.[protected]@vodafone.com>, "Nodal.[protected]@vodafone.com" <Nodal.[protected]@vodafone.com>, "vodafonecare.[protected]@vodafone.com" <vodafonecare.[protected]@vodafone.com>, "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Subject: Services of Vodafone mobile number [protected]
Dear Mr. Saini,

Thank you for writing to Vodafone regarding the services of your Vodafone mobile number [protected].

We sincerely regret the inconvenience caused to you.

We would like to inform you that as per our earlier communication we have already informed you that kindly visit nearest Vodafone store (list attached) along with valid document regarding refund of net cruise so that we can do the needful and assist you in best possible manner.

Assuring you with best of our services and we value your association with us.

Happy to help,
Ashwani Malik
Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Subject: Re: Services on your Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Sat, 17 Mar 2012 11:10:11
To: "Vodafonecaredel (DEL-NE)"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Vodafone team

It seams you all peoples are foolish or making me foolish.

1st You have not attached anything.

It seams you all are uneducated.

2nd you have not read my trailing mail care fully. (I clearly mention that i have visit 2 times at your Vodafone store and also submit both token slip details with date) or what they said i highlight in my trailing mail.

It seams you are not "Happy to Help"

You need Help from consumer to make your pocket happy.

My all visit + expenses + other charges details is listed in my trailing mail.

When you can send your field boy to give your product at my premise then you can also send him to collect your product from the same premises. (Other vise i have to add 1 visit (all expenses) amount to previous (INR. 3,040.96) claim amount. Which would be my revised Claim amount to you.

I give you suggestion. Pay my legal liability claim ie. INR. 3,040.96 By Cash or cheque at the same time when your representative visit to collect you product from my premises.

Please also mind that this is my last communication with you and I also provide you the solution for the inconvenience caused by you to the consumer.

Your representative can visit on 19.03.2012 in between 9:30 Am to 11:30 Am (Calling me before coming)

In my trailing mail we request you to inform "Where consumer/we are wrong"

In our earlier communication with you your mails are self explanatory that we have no fault at any side either in cooperating you in all way or in submission of all requested documents/information as requested/instructed by you in all possible way which Vodafone like. Inspite of all what we are getting - These foolish mails and bad commitments or wastage of time.

Hope matter is clear to you all, We are waiting for you till 19.03.2012 or we shall proceed with Consumer Court finally with your names, data, all charges proofs and other related information on 29.03.2012

Silence means admitting your fault.

My all communication till date with you is "Without Prejudice"

Vineet Saini.
Contact Address and details - As informed in trailing mail


From: "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com>
Sent: Fri, 16 Mar 2012 17:37:08
To: "vineetsaini.[protected]@rediffmail.com" <vineetsaini.[protected]@rediffmail.com>
Subject: Services on your Vodafone mobile number [protected]
Dear Mr. Saini,
Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to inform you that kindly visit nearest Vodafone store (list attached) along with valid document regarding refund of net cruise so that we can do the needful and assist you in best possible manner.
Assuring you with best of our services and we value your association with us.

Happy to help,

Vinay Kumar Saxena
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]

Fax number : +91-[protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in




_____________________________________________
From: Vineet Saini [vineetsaini.[protected]@rediffmail.com]
Sent: 13-Mar-2012 13:29
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[...⇄
CC: vineetsaini.[protected]@gmail.com
Subject: Fw: Vodafone Harassment to Consume Fwd: Services of Vodafone mobile number [protected]




Dear Ashwani

It seams you have not read the mail carefully.

My trailing mail dated 11/03/2012 is not pertaining to mobile phone. (It is regarding to your product Vodafone net cruise mobile internet stick MDN [protected])

I already provide you all your device/products reg'n no (You need not to ask for having the mail from the registered id)

For your information ID vineetsaini.[protected]@gmail.com and vineetsaini.[protected]@rediffmail.com is registered with one user.

As i inform earlier "I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can."

Also consider the said mail as Final Reminder for my request for today by 14:30 as refer in trailing mail dated 11/03/2012 Or i shall proceed further in this matter. (Consumer court)

I have already provide you all data pertaining to your record (For your checking and verification), please don't wast my more time to provide you the same date again and again.

Vineet Saini.

Contact details - As mentioned in trailing mail dated 11/03/2011


From: Vineet Saini <vineetsaini.[protected]@gmail.com>
Sent: Tue, 13 Mar 2012 12:38:24
To: vineetsaini.[protected]@rediffmail.com
Cc: [protected]@gmail.com
Subject: Fwd: Services of Vodafone mobile number [protected]


Subject: Fw: Vodafone Harassment to Consume Fwd: Services of Vodafone mobile number [protected]
From: "Vineet Saini"<vineetsaini.[protected]@rediffmail.com> Tue, 13 Mar 2012 13:21:20
To: "[protected]@vodafone.com"<[protected]@vodafone.com> and others
View blocked images in this message
Dear Ashwani

It seams you have not read the mail carefully.

My trailing mail dated 11/03/2012 is not pertaining to mobile phone. (It is regarding to your product Vodafone net cruise mobile internet stick MDN [protected])

I already provide you all your device/products reg'n no (You need not to ask for having the mail from the registered id)

For your information ID vineetsaini.[protected]@gmail.com and vineetsaini.[protected]@rediffmail.com is registered with one user.

As i inform earlier "I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can."

Also consider the said mail as Final Reminder for my request for today by 14:30 as refer in trailing mail dated 11/03/2012 Or i shall proceed further in this matter. (Consumer court)

I have already provide you all data pertaining to your record (For your checking and verification), please don't wast my more time to provide you the same date again and again.

Vineet Saini.

Contact details - As mentioned in trailing mail dated 11/03/2011


From: Vineet Saini <vineetsaini.[protected]@gmail.com>
Sent: Tue, 13 Mar 2012 12:38:24
To: vineetsaini.[protected]@rediffmail.com
Cc: [protected]@gmail.com
Subject: Fwd: Services of Vodafone mobile number [protected]


[protected] Forwarded message[protected]
From: Vodafonecaredel (DEL-NE) <[protected]@vodafone.com>
Date: Tue, Mar 13, 2012 at 10:40 AM
Subject: Services of Vodafone mobile number [protected]
To: "vineetsaini.[protected]@gmail.com" <vineetsaini.[protected]@gmail.com>


Dear Mr. Saini,

Thank you for writing to Vodafone regarding the services of your Vodafone mobile number [protected].

We would like to confirm you that, as per our records, the e-mail Id updated in the Vodafone account [protected] and the e-mail Id from which we have received the e-mail are different. Hence we request you to kindly send us an e-mail from your registered e-mail Id so that we can address your query.

Assuring you with best of our services and we value your association with us.

Happy to help,
Ashwani Malik
Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



_____________________________________________
From: Vineet Saini [vineetsaini.[protected]@gmail.com]
Sent: 11-Mar-2012 13:11
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[...⇄
CC:
Subject: Vodafone Harassment to Consumer




Dear All

I want your kind concentration.

I have call to the vodafone customer care on 16.02.2012 for Billing related information pertaining to my Vodafone no. [protected]. Your representative talk and transfer my phonecall to your sales department, Some Sanchita named lady attend my call, she insist me to buy the Vodafonet crus net stick, i inform her that i dont have any current resident id, she inform to provide any older resident/contact id. As per the information provided by her i inform her "I don't want this service as i dont have any current resident id proof" I request her to inform my billing relater information. She told me that in the month of march they have targets and all those performance related issues. She again insist me to buy the same net stick again and also ensure to make the positive verification from her own department at her own risk and start informing the feature of your product.

On 18.02.2012 Your Field boy named Sunil Kashyap call to come and tell me the reference to buy the net stick and inform that he is nearby my resident location, He came to my Temp residence address on same day around 01:00 pm . He request me to provide same documents as informed by sanchita, i once again inform your field boy that i don't have current resident proof, he inform to put the current resident address (Which is my temp address) in your form for billing address, he write the same and have the old address Bank passbook copy and pan card copy (After verification of original) duly signed by me (As guided by him). He take Rs. 799.00 from me and hand over me the net stick box with Cash receipt.

On 19/20.02.2012 i receive phoncall from your rep'n Amit Chauhan, he told me to send the scan copy of pan card (I was out of station at that time). On 20.02.2012 at 11:54 Pm i send him on his request. I think it's no problem and it's my duty of cooperate with your staff.

Vodafone start Harassing me from here

Vodafone guide me procedure in wrong way, (When i am not interested to have vodafone product, vodafone emotionally sell product) insist me to submit wrong documents (When i have no current address proof), {Vodafone take the Address proof documents without informing/objection and also verify the same in his presence}. On submitted signed document at once again asking for scan copy (I dont have scanner and all it instruments at my home, although i arrange scan copy in late night Hrs (While i just return from our station)

After two or three days i recieved a call from your rep'n regarding address verification, again i tell him that i am not the resident of passbook address (Which i already inform earlier to all your rep'n) and also inform the same to him and request him to contact sanchita. (Insist me to by vodafone product in such way)

Some days passed i again contact your customer care for informing the matter, fortunately my call was attended by Sanchita, I politely inform her all the matter. She told to solve the matter at her responsibilities. After that she call me from her personal Phone no. (Which i have not saved in my phone ) i make several call to her at that no to refund the amount paid by me and take your net stick back. She is continuous saying she is engaged in making the device functional.

Vodafone start Physical harassment from here
She stop piking phone after same day i again make call to the customer care, they inform me to contact sout extn vodafone store. On 24.12.2011 i went to the South exnt store from A-2BLOCK, CHATTARPUR EXTN, NED DELHI (which is more then15 Kmr away) refer Token no. 803 dated 24.02.2012 at 14:44 Hrs, I discuss all above to NEHA, she request me to inform the present address for change in some ware in your system entry. (I also request her to refund your product, but she told that she had changed the billing and verification address and the verification boy will make verification till 26/27.02.2012. (On same day I thanks neha and come back to home).I need to take the half day leave for this purpose)

Few days passed no one has call me and not visited my premises, nither i receieved any call or any related help from vadafone side.

I again call to the vodafone, vodafone tell me that verification boy will call me itsellf, in evening i again call to vodafone, vodafone again tell me to go to the South Extn store again. On 10.03.2012 i again take half day leave and went to your store (Aab to hum hi vodafone ki seva me hazir hona tha kyoki ab to vodafone ne HELP he karni band kardi thi, vODAFONE KO 1 CUSTOMER MILL GAYA THA, MARCH K TARGAT K LIYE BHI KAAM HO GAYA THA OR PAISA BHI MILGAYA THA).

On 10.03.2012 i reached at vodafone store around 13:11 Pm refer Token no. 10/03/2012 i meet Neresh I told him all matter in all polite way, he leave his seat/counter went some ware without informing us and i keep standing for 15/20 Minutes in front of his counter. After a wile he came and tell us to go to some another place for refund the net cruise stick. (And also inform that he can't help and will not provide any other information), I request him to tell me his senior person details or customer complain book. He start saying "Jo dekho complain ki baat karta hai" I hear his these words very clearly. When i politely ask him not to frustrat customer he start protecting him.

My question is
1st. when I told sanchita that i dont have current address proof why she insist me to have the product and call me from his personal phone no. (Please verify the same)

2nd. Your field boy came and take verified documents form me why he not objected me while taking documents.

There are so many questions when my address verification is not good than why neha (At sout Extn Store) change my address on 24.02.2012, and why inform me that the verification will be done in 2-3 days. and if matter is some another why vodafone not call/inform/Msg the matter to me

Now you all decide where customer is wrong.
(Customer always pay to have good services)

On more thing i want to inform that on 11/03/2012 "Vodafone barreled my voice call service to contact vodafone customer care on my phone" I call vodafone for complain all the matter the selected key wodrs dos't forwarding my call to your representative.(If you want then you can check your record.)

So i need to write mail to you all on 11/03/2012 (Not to have your sympathies or charity)
And
I don't want to keep using Vodafone services and in future also share my this experience with vodafone to my all known's. (And the all credit behind that will goes only to vodafone.)

As I experience, you all are from vodafone and connected with each other some ware (You will not see the mistake from your side because all the relevant data pertaining to the above harassment is in your hand.)

But i will not keep my self silent and shall proceed with you with all my consumer rights.

Now i want all my payment and dues and expenditure from vodafone.

I once again personal/Politely request vodafone to refund all payment and dues and expenditure for my sufferings also for Vodafone Net cruise product.

Details are as under : MY CLAIM BILL IS AS UNDER

Net cruise (Product) charges - INR 799.00 (Cash voucher available with me)
Month Interest on INR 799.0 @ 4% - INR 31.96
Half day charges on 24/02/2012 - INR 975. (Half day leave application is available with me)
Conveyence to and fro Minimum 30 Kmr @ INR. 4/Kmr on 24/02/2012 - INR. 120.00 (Token no 803 is available with me)
Parking charges on 24/02/2012 - INR. 10.00 (Parking slip is available with me)
Half day charges on 10/03/2012 - INR 975.00 (Half day leave application is available with me)
Conveyence to and fro Minimum 30 Kmr @ INR. 4/Kmr on 10/03/2012 - INR. 120.00 (Token no 789 is available with me)
Parking charges on 10/03/2012 - INR. 10.00 (Parking slip is available with me)

TOTAL CLAIM BILL IS INR. 3,040.96 (Proof Phone call charges till date are not available hence not claimed)

Please arrange to pay the same at the earliest and inform the same to me by mail by 13.02.2012 (End of day before 14:30 Pm) or i will assume you are not interested in to except your fault/ paying the loss suffered by me due to vodafone Or i shall proceed further in this matter. (Consumer court)

I don't want your further clarifications/sympathies mail from your side. Just pay the loss suffered by me due to vodafone, if you can.

For shot time Vodafone Contact no - [protected] (I will close this no shortly
My Short time vodafone Contact no. [protected] (I will close this no shortly
My alternate contact no. is [protected]
Net cruise device no is - [protected]

My rest contact details are available with you.

Please check my all phone calls and all communications ways with above record (These details is to check your own record not my personal Details)

The above details are for your information and for earliest payment of my dues.

Declaration - Till date all my way of communication with you is Without Prejudice.

For what i Thanks you
Customer
Vineet Saini
Contact - As above


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Unquote

Kindly inform what should i do.

Vineet Saini
[protected]

Respected sir,
My mobile no. is [protected] (VODAPHONE ). Pls send me call history (IN AND OUT COMING ) for the DAY of 24 Febraury 2012 only one days .this is very urgent sir . this is my lifes queasstion.
Thank you sir.

[protected] from this number I am getting frequent wrong calls to my number idea number .i was just irritated with it .

pleasesuggest me to get rid off?

from last 3 months he is calling and harassing me like un talk-able words.

I'm getting random calls from people saying that they have received missed calls from this number, though I've not called them.when i inquired about the missed call number they have told altogether a different number( the number as said by one of them [protected]).I have been complaining the same to Vodafone customer care since couple of weeks which is of no use. they had told me they would set it right by 17th March 2012. but of no use. when i called them again regarding the same. they said they can't do anything and i'm hoping that this forum will help me out. come out of this unnecessary trouble. The Vodafone has been least successful in helping me out.

dear sir ,my mobile no. is [protected] i have ported from reliance to vodafone & its completed on 14 mar 2012, but i have not got the offer. The offer was is 1.2p/2sec for 2 months & 35 rs bal. in main a/c .
Last 4 days i am calling customer care they said wihtin 24 hr u will get the offer but it does not. i am fed up tihs c.c plz help me

vodafone customer bearing with number [protected] has stolen my mobile phone from park near my residence when i have went to relax with my family on weekend. I got his number via mobile tracker preloaded in my phone. So i kindly request you to give me his location and all its information.
THANKING YOU
HIMANSHU
[protected]
[protected]@ovi.com

I (Ram Kishan chandel) of village Ratta Tibba would like to file a complaint agains Vodafone. Vodafone have disconnected my phone, claiming that I have not submitted the documents. I submitted a copy of my driving licence then they issued the sim card and phone number. Now the dealer at fatehabad branch is claiming that they have forwarded the documents to vodafone. I called the Vodafone customers service and they are not helping aswell. If Vodafone doesn't have my documents then who does? Due to this I have been hassled for few days and still no solution. I have lost lots of time and money due to this. Please help me find justice. Vodafone has worst customer service and staff attitude is even worst.
My details are:
Ram Kishan chandel
V&PO Ratta Tibba
Phone Number (Vodafone[protected]
If you need more information pls contact me on [protected].
Thank you very much

Hi,
i am vodafone customer from last 1 to 2 years, my mobile no [protected] my name is mobin tanwar i have request that cancell the sim loss no other user can use it.
so pls take this note do as early as possible.

I had just brought a vodafone bue 555 which had a scheme that facebook will be free on my handset for the whole year.But after only 1 month the scheme got deactivated.Vodafone people told me that this does not exists now.I had only purchased this phone for the sake of free facebook.Pease look into the matter.
My no.-[protected]

Hi
I got miss call from an international no [protected]
as i was nt able to pick it up i called back.
On other side there was a person who said that je was calling from Vodafone
customer care. i realized it was a fake call.
I searched on net and this area code belongs to pakistan.
Also many people have complained of such calls.
Please look into this

Please send me call details .my phone no. [protected] my email id [protected]@yahoo.com

THERE HAVE BEEN UNNECESSARY BALANCE DEDUCTIONS FROM MY PREPAID ACCOUNT AMOUNTING TO APPROX RS.125 SINCE 7TH MARCH. IT HAS CAUSED ME GREAT INCONVENIENCE AS THE CALL CENTER PERSONEL ARE NOT TAKING MY COMPLAINT.THE BALANCE DEDUCTIONS HAVE BEEN CATEGORISED AS DOWNLOAD CHARGES WHEN I HAD AN ACTIVE DATA USAGE PLAN AND NO SUCH DOWNLOADING DONE.I WANT A REFUND OF THE BALANCE DEDUCTIONS AS SOON AS POSSIBLE. IS ALL THAT CAN BE SAID FOR SUCH UNETHICAL AND ANTI-CONSUMER TREATMENTS OF VODAFONE. I HOPE MY COMPLAINT WILL BE ADDRESSED ASAP.

I am disgusted at the kind of service Vodafone Karnataka has provided me with for the last 4 years. Firstly my post paid connection was overcharged but I paid the bill anyway. Secondly, even before the messages were being charged, I got charged for free sms' though I never used my entire quota of 100 / 150 messages per day. Now, without any warning they have started deducting 2 rs per day for caller tunes which I wasn't even aware that it was activated. I have lost a lot of money..I request vodafone to stop fleecing customers to improve their balance sheet. I would also like them to refund at least my caller tunes money and de activate caller tunes.

Hi,

My vodafone data card # is [protected].

The biggest mistake of my life was to take a vodafone connection as it came with a series of problems.

1) On 29th Dec 2011 when I took this connection I was told by the executive the cost as Rs.499 - 4GB for the first month and as per the double dhamaka offer i would get 3 Gb @ Rs.650 for 3 months.
I was in for a shock when I got my FIRST Bill, as in the bill it was Rs.499 - 1GB. When I called the customer care as usual it was helpless as they could not do anything and I was asked to go to the vodafone gallery from where I purchased the connection for my laptop. I had to spend half day, fight to get the adjustments done.I was also told that there was no such offer like double dhamaka (the great thing is I had kept safely the printout sheet given by the executive stating the double dhamaka offer). When i produced this printout they were surprised as to how I got that sheet. Finally I was told to pay only Rs. 249.87 which was the Tax. I paid Rs.250 on 5th Feb which was 2 days before the due date and I was told I would get 3GB @ Rs.850, however for first 3 months I will not be charged For 3GB.

2) Now came the time for the second bill, which i have not received till date. I called the customer care and I was told they cannot give a duplicate copy of the bill. I requested them to send it on my email which was also denied. I was asked to go to the Vodafone gallery again. When I went to the store, it was the same story. They told me that there was some problem with my connection and they have rectified it. To my surprise when I came home and checked my laptop I was unable to connect and it gave me an error RAS ERROR CODE 635. I called the customer care who transferred me to the technical support. After being over the phone for about 45 minutes the rep told me that it would take 48 hours for the issue to be resolved. All I could do was WAIT. But this wait turned into 192 hours instead of 48 hours. Every other day I used to call up but was given the same answer... WAIT FOR 48 HOURS. During this period I would receive atleast 2 calls per day from vodafone asking me to pay my Bill which I have not yet received. The due date was on 7th March which was atleast 15 days away still I was asked to pay my bill in advance so that I do not cross the credit limit but nobody called tor resolve the complaint. This was so very frustrating. Finally after 8 days of my complaint somebody felt pity on me and a technician came to my house and resolved the problem.

All this while I was so fried that I had decided that I am going to put a stop to this trouble by throwing away vodafone connection. So again I asked the customer care the procedure to CHURN and stop the connection. I was told that whenever I wished to do so I could call and the Connection would be terminated immediately. So the best option would be to call 1 day prior to my billing date.

3) My due date was 7th March with the payment amount of Rs.4293.35. I made a payment of Rs.4094.00 on 6th March. Now 3 days ago, on 10th March I receive a message stating that I still have to pay Rs.199.35 which was due on 7th March.
From where did this amount come up, I have absolute no idea and this was much more than what I could take. Today I called up to get the details and as expected the customer care had no clue about this amount. All he said was I should make this payment. At once I asked to cancel this service and disconnect the number. I was transferred to a new department for my next surprise. I am now told that if place the cancellation request today, it will be processed only after 7 days. Now this is in complete contradiction to what was told to me by the earlier agent that I could call anytime the cancellation would happen instantly.


And I promise that I will ensure that I cancel all vodafone numbers of my family. And I swear that I will narrate this nightmare to each and every individual I know. And I take an oath that I will spread my ordeal with vodafone to all those unknown people I meet in the Train or Bus everyday.

Dear Sir Please send my Vodafone no. [protected] last 50 outgoing call details in my email id- sk.moni.[protected]@gmail.com

Sk.Moni

Hey,

I have requested for 50/- for vodafone number. My account (credit card) got debited but no recharge do to the number.

Please look into into the issue at the earliest.

Thanks,
Gopi
+[protected]
[protected]@gmail.com