Vodafone India Complaints & Reviews

I have recently done MNP (mobile number portability) to Vodafone from Airtel and I had been a customer for Airtel for 5 Years however this kind of harassment never happened to me. I think i have made the worst decision of my life wherein i have switched to Vodafone. I called Vodafone customer care to activate my 3G data plan for 650 and then had to call them 3 more time to get the service finally activated. Then i lost my unfortunately lost my iPhone and had to get the 3G data plan deactivated BUT these guys are hungry of money and will never deactivate any services. It has been several days when i have been trying to connect with the so called Vodafone care and never get to the customer care. Last week a customer care guy - Deepak ([protected]) called me for a services feedback and i told him my problem. Vodafone customer care people are not at all professional and use abusive language on calls. He told me that i was barred from calling customer care automatically because i called them 5 times in one day.
If I am paying for calling the customer care people then why will I call them uselessly? Vodafone customer care people are destined to make the customer suffer. I also asked him if there is an alternative and I need to get this 650 3G data plan deactivated. He said it is very SIMPLE. Just sms CAN 3G to 111. When I do that I always get a response saying-
YOU ARE CURRENTLY ACTIVE ONA 3G DATA PACK. 3G SERVICE CANNOT BE DEACTIVATED. FOR MORE INFO VISIT: http://m.vodafone.in/3G_service
This is an infinite loop that I am in since last week and i am getting harassed. I am so sad that i left my favorite superb service provider AIRTEL just for cheaper call rate and cheapest service and very cheap Vodafone customer care people are not at all professional, use abusive language on calls and disconnect calls on customers face several times.
My advice to all my friends is Please Please Please never switch to Vodafone as they are providing customers with hell care.
Best Regards,
--Amit Puri
+91.[protected]

Dear Sir,

I have been calling your customer service for the past so many days, but im never satisfied with the customer service. Advisors working with Vodafone does not know the value of there customers. Last Month i went to the Vodafone mini store in nallasopara (w) to activate my BIS on my blackberry phone. The Lady at the vodafone store said that i had to send an sms (ACT399) i was informed that the service will be activated within 4hrs. I waited for 24 hrs, My service was still not activated, i went to the same Vodafone mini store she spoke with someone and said that i will have to pay her RS 399 and she will activate the service through ERecharge.... After she recharged my service got activated within 5 mins. But after few minutes balance of Rs 399 was also deducted, that means for activating BIS for 1 month they deducted my balance twice (RS798)... I called the customer service about 10 times for the refund, but they were asking me to get the refund from the same Vodafone mini store and when i went to the store they said that the customer service has to refund the amount....Finally i gave up... The only reason im not changing my service provider is because of the network

Please find some resolution to my issue and if possible pls email me at [protected]@gmail.com

Thank you,
Sabby

My Netcruise Number is [protected] (Pre-Paid Data Plan), After balance expiry I recharged my netcruise on 9th April, but my services were not activated after complaining to Vodafone customer care. I was told that services will activate after 16 hours, which turned our to be false.

I kept chasing the customer care every day till today 13th April, but my services are still not active and nobody has even answered me the time it will get activated. Rather Customer Care Says that it can activated anytime.

This is ridiculous treatment to customers and clear indication of negligent attitude my vodafone management. I believe they have worst support staff as they dont provide any clarification on any issue.

respected sir ,
i lost my sim from last one month , somebody is misusing it so please block my sim as posible quickly . my sim no. was [protected]( my name is kiran kothiwale, my alternative mob no. is [protected])

I lost my phone and asked for a sim replacement for [protected] at the Vodafone helpline on 20/03/12. Inspite of several calls going on for more than half and hour each, I have not received the sim card at the mailing address. Vodafone claims to have delivered it 3 times already and their agents disconnect my call several times when I call for my issue. They have also activated my service again and again without my consent though I am yet to receive the sim. Instead of looking at the defiency with their courier service, I have been asked to go to the Vodafone gallery but not let me know that a photograph is required for my complaint there. Hence again my visit to the gallery has turned futile. Even if I want to port the service, I am forced to first get the sim card as the porting request can only be done by the vodafone number. This is disgusting and torturous. Pathetic service received. I really need my sim card delivered urgently. Neither the Customer helpline nor the Vodafone gallery person have taken any ownership to resolve the issue.
3 Complaint numbers for the same issue :
20/03/12 : [protected]
26/03/12 : [protected]
30/03/12 : [protected]

dear sir , vodafone service was charge me 90 Rs. for VF MOBILE CONNECT which not used every month
and last three month i was deactivate VF MOBILE CONNECT FROM thane gallery and one more MISC. charges Rs. 150 .
so please take action .
my mob. no. [protected]

I am using Vodafone since January 2010 as prepaid. Than I got call from the company that I am a genuine customer and they advise me that change my plan from prepaid to post paid and I will get the bumper prize i.e. Samsung mobile, laptop, or L.C.D TV. in the bills payment. First bill was nominal and I was agreed it was good and I was happy that time but when I got the second bill they had directly charge 200 Rs. for flash massage and I had made complaints and visited the Vodafone store at church gate Mumbai. There I contact with Mr. Karan he had talk in such a rude way as he is the owner of the company than I talk with Mr. Mahesh he was executive he was roaming in the store he just talk that I am beggar and went to their store. Than I had complaint on customer care at 111 they said they had noted and will take action and refund the charges but nothing I got I just waste the time and money. Than I waited that one day will come and they will improve the service but not. even I got beyond bhayender they charge roaming charges. Now I am fade up of the company. Now I want to port out from the company and I want to change from Vodafone to Tata docomo. I visited Tata docomo gallery at thane (west) they cooperate me and said to submit the document in that they want full and final payment of last two bills so I visited again the Vodafone gallery at thane (west) near malhar cinema on Monday on 09.04.2012 there I had taken the token and the number was 109 I was called by Mr. Sumit and I said I want to port out from Vodafone so I want to hard copy of bills so he first deleted my facilities which are given by the company and said they are not able to submit the hard copy you can call to customer care and get it the I meet Mr. Hamza he was roaming here and there as he was the head executive and I also requested him to give me hard copy he also rudely reply instead of convincing the customer not to port out they misbehave. I had still not got the copy and they are charging me the calls at a very high rate.
I request to the Honorable court help and make me change of company from Vodafone to Tata docomo as this number is with my relatives and business associates, business executive that why I don't want to change my number. My number is [protected].

Dear Sir,

I was a Vodafone Customer with postpaid connection no:[protected] I had requested for migration in prepaid.
It was also successfully done they have given me a new SIM card with same no & promised to activate with in 7days but they fail to do so.
Inspite of my several visits to vodafone store they fail to activate the Account. Frustrated by this I lost faith in the service of vodafone.

Now on 04.04.2012 I received a letter from M. Srinivas Reddy 202, Satya Sai Apts,

Advocates Srinivas Nagar (East),

Sanjeev Reddy Nagar,

Secunderabad500038

Saying that i need to pay 1964/-rs payment though they should have refund the amount which they received to activate my Prepaid Account.

I request your guidance to take legal Action Against the vodafone for giving me inconvenience & mental Harassment.

Thanks & Regards,

Asiya moin
E-Mail:[protected]@gmail.com

From last many days, i am receiving the days from the local insurance agency i.e. Kotak mahindra, for their various schemes, even though i am already registered under do not disturb utility. while they are calling , i have asked me them about two times when have u got my number, and i was afraid when they answered by mistake that our company had a business relations and they can buy the data from the telecom companies.

So by here with this i am registering my complains against vodafone to see into the matter and please stop this kind of cheap activities, else wise i have make complain in consumer forum as well as in TRAI also.

Dear Sir ,

With respect to the above subject please find attached the complaint letter against no response towards my new vodafone connection no. [protected] which i have applied and i have not received the card from the last seven days from the date on which they have collected the documents from my billing address.The documents collection date was 03.04.12. by Systematic Knowledge Services Pvt Ltd.Andheri East Mumabi -69.

Thanks & Regards.

Rajiv Hirawat.

[protected]
[protected]

please send me the correct and current address of the above two mobile numbers.
send me quick without fail please.
i want this address immediately.

I am using vodafone network from 2005, as prepaid customer. when it was new the service was excellent. Now they become very big network and not respect the customers. Last year i migrated that number into postpaid and the billing also good, at last they increased my bill upto 10000. but my credit limit was 5000.
where in prepaid if we are using internet for 1GB, If it finish then msg will come mentioned that 'the package has finish and kindly recharge your number'. But in postpaid only you will receive 'you have reached your credit limit kindly make an intermittent payment to continue our service.' But no msg on internet package if we make some payment before billing and the final bill will give shock the bill amount increased because of internet. If we know the charge is increasing coz of internet then we will stop working on that or else i will increase package on next time. But they didnt inform and increased bill amount.
Even though i paid that amount and migrated that number into prepaid on jan 5th coz that day is the bill raising day, so i closed postpaid. The condition they said for this migration is “ I have to pay the full amount without any pending and the system also didn’t work if have any pending”. So I paid full amount and collected receipt.
After one month i received a bill again for Rs 600~. And i asked in customer care, they said if you are closed that number then no need to pay. So i forget about that. Again One month later i received one bill with 1700Rs. And i received some phone calls from customer care, I said give me clarity on the bill then i will pay. But nobody came to me and explained about that.
Today i received a call from speed mail courier around 4:00PM. they said they searching my address for last two day, and trying my number from morning coz they have to deliver a court summon letter in my address within two days and they didn't find my address. If they not deliver before 5:00PM they have to hand over that courier in to the police station. Then she said if you want to avoid this problem, call the lawyer number which mentioned on the cover of that summon courier. And that lawyer threatened me on some section’s of case will put on me, I should not call him directly since he is govt lawyer for this reason also he will put case on me. So to avoid these problems he said me to pay the bill amount immediately.
So how they are giving torture to a customer for atleast this 1700RS. Anybody can understand 1700Rs is not big amount who paid 10000Rs in a month bill. why can't they explain me and take this amount rather they giving torture and threatening a customer who using their network for 7 years. Good lesson should not stick on anything for life time. Very worst service.

Hello,

My bill for Feb was Rs. 2000/- when I checked the reason for a high bill, I was informed that I have some service activated for STD on my no. I had not asked for any service to be activated. I then got to know that the service was activated from October. The manager named Kiran at the Viman Nagar branch confirmed that I had not requested for any services and sent a request for waiver to the head office.

Now, they tell me that they can't waive off any amount and I have to pay Rs. 3900/- to reactivate my services. The vodafone collections team is harassing as well as threatening me by sending demand notice of making a police complaint.

I do not mind paying my bill provided all the charges for that STD service is waived off. I will not pay a single rupee for something I did not ask for as I do not have any STD usage.

Request you to please look into this asap.

Hello Sir,

As you can see i am trying to get in touch with Vodafone since 4 days back but unable to do so my sim balance is increasing automatically and i am also not getting proper response pls find the below conversation and resolve my issue.

Regards,
Subhash Sharma


Dear Mr. Sharma,


Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].

We would like to inform you that as per the process we are unable to arrange a call back to you hence we regret for the same.


As per earlier communication, we would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.



Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .



We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.



Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.



Further, we regret to inform you that we are unable to arrange any call back.


Assuring you with best of our services and we value your association with us.

Happy to help,

Roshy.M.Varghese

Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 08-Apr-2012 15:53
To: [protected]@vodafone.com
CC:
Subject: Re: Services on Vodafone mobile number [protected]




Hello now my vodafone bill is showing more then 2100 i will not pay the amount. Arrange a call from cc depTmnt. I can not wait 2days
Reg.
Subhash
On Apr 8, 2012 10:48 AM, "Vodafonecaredel (DEL-NE)" <[protected]@vodafone.com> wrote:

Dear Mr. Sharma,


Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].


As per earlier communication, we would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.



Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .



We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.



Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.



Assuring you with best of our services and we value your association with us.



Happy to help,

Umesh Pandey

Vodafone Care

Contact numbers:
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 07-Apr-2012 10:28
To: [protected]@vodafone.com
CC:
Subject: Re: Services on Vodafone mobile number [protected]




Dear Mr. Vishal,

Thanks for your Reply.

I would like to inform you that without any downloading, calls my unfilled amount is increasing pls arrange a call from right person. Because i want say many things to him i am very upset.

I sow my unbiled amount 931 and i have done only 4 or 5 calls with duration of max 15 minutes as per my observation and now showing 1432.00 it means 1432-931=501, 501 which is my one day salary why should i pay the amount.

Regards,
Subhash Sharma
[protected]/[protected]

On Sat, Apr 7, 2012 at 12:53 AM, Vodafonecaredel (DEL-NE) <[protected]@vodafone.com> wrote:



Dear Mr. Sharma,



Thank you for writing to Vodafone regarding services on your Vodafone mobile number [protected].



We sincerely regret the inconvenience caused to you.



We would like to confirm you, as per your request Vodafone live + Vodafone mobile connect @ 198 with 3GB free, service has been activated on your Vodafone mobile number [protected] dated 04/04/12 with service request number [protected] however the benefits will be applicable from midnight onwards.



Further, if you download any content such as wallpapers, ring tones etc you will be charged as per the charges mentioned on the website .


We would like to inform you that you will be charged rental and discount on proportionate basis in your forthcoming Vodafone bill dated,11/04/12 along with an advance rental for 1 month.



Please be updated your handset should be compatible for the Vodafone live + Vodafone mobile connect services activated on your Vodafone account.

We would also like to inform you that our system regularly gets updated every 24-48 hours. Hence, the amount reflecting at one point of time may vary after 24 hours.

You may certainly cross check the authenticity of the usage done on your Vodafone account, as soon as you receive your “April”, “2012” detail Vodafone bill.

We assure you that our billing system and switch accurately monitors and records the usage of each SIM card, thus ensuring complete security and reliability. Hence, please be assured that we cannot bill you for calls that are not made or received on your SIM card.



Assuring you with best of our services and we value your association with us.



Happy to help



Vishal Saluja

Contact numbers
Vodafone Care : 111 or +91-[protected]
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

_____________________________________________
From: subahsh sharma [sharma.[protected]@gmail.com]
Sent: 06-Apr-2012 10:28
To: appellate.[protected]@vodafone.com,nodal.[protected]@vodafone.com,vodafonecare.[...⇄
CC:
Subject: Complaint against you.




Hello Vodafone Team,

This is subhash Sharma and i am a user of Vodafone postpaid connection.

My complaint is below:-

I have called your toll free no on dated 04.04.2012 between 1Pm to 1:30 Pm somebody picked up my phone and i spoken to him regarding internet connection on my phone he explained me about your scheme and i have chosen {198 plan 3GB} after one day i have got a massage that 2G plan activated on your this no [protected] i was happy but i don't have GPRS setting on my phone because i am using Samsung Android then again i have called then she told me we can not send GPRS Setting to you because of android but we will set it manually but nothing happened i have called more then 5 times. finally somebody of your customer care told me tick on use packet data i have clicked and my internet was again working good but same i could used before but my query is my Sim balance should not be deduct he told me don't worry now 198 plan is activated on your phone your Sim balance will not deduct. i was happy
But i have checked my balance before go to bed in the night ans found 931INR again i have checked in the morning and found 1073.63

I don't know what is happening over there which kind of software you have fixed. we don't have time to call u again and again because i am also working with a company i am besting my time and money but not getting proper service.

Its my last mail to you if i will get good response from you then well and good but if not then will switch the brand. and i will also not pay the extra amount at any cost.

Awaiting for your swift reply
--
Thanks & Regards
Subhash Sharma

[protected]

Dear Sir/Madam
I have bearing a vodafone connection mobile number [protected],last last day my balance was detected(reduce) automatically .i call on helpline no 111 no one response me correctly they say that i game downloaded by you but for your information i don't have a Vodafone profile for using internet .than how the game downloaded by me? so please provide my refund amount ASAP.....and revert me.

RESPECTED SIR ,

I DR.PRATHVIRAJ PURCHASED ONE RECHARGED COUPEN FROM VODAFONE SERVICES BEARING SERIAL NO [protected] ,WHILE SCRATCHING THE CARD THE PIN NO HAS BEEN ERASED DUE TO POOR QUALITY OF CARD.THE SAME THING HAPPEN TO SOME OF MY FRIENDS ALSO ,WHEN I CANTACTED TO CUSTOMER CARE AND VODAFONE SERVICE STORE THEY ARE TELLING ITS OF NO USE ,
WHEN THE CARD IS NOT USED THEN WHERE THE AMOUNT GOES . WHO SHOULD GIVE MY MONEY BACK WHEN THE AMOUNT IS NOT USED
KINDLY PURSUE MY COMPLAINT AS SOON AS POSSIBLE

By mistake dialled *567*810# and got a message saying "your mci WILL BE activated in sometime"
Before Vodafon could activate that service, I immediately messaged CAN MCI to 144 to deactivate this service.
The service deactivation message was received, but to my surprise Rs 30 were immediately deducted as well.
This is ridiculous. As no confirmation message for SERVICE ACTIVATION was given, but within 2 mins 30 rupees were deducted for service not provided.
For god sake, PLEASE CHARGE FOR WHAT YOU PROVIDE.
I accept my error of making that call, but immediately i made amends for that too.
Kindly give an explanation of this wonderful mechanism on which your billing works and reimburse my amount, or number portability is the only option im left with.

i hav taken mobile prepaid connection in Vodafone for the month Dec 11,
Name - K. Rajkumar
Mobile no - [protected]
1st of March 2012 mobile symbol shows invalid sim after i went vodafone store, they told the sim got damed due some technical reason and given one new sim and told that sim will be activated with 48 hrs, more than 7 days the sim not activated, again i went to vodafone store they have given again one new sim and told that will be activated with in 1 hr, after that i called my number the cal will be reached to unknown person, after that only i know unknown person is using my number with out my knowledge, again i went to vodafone store and informed to them, they told that we have find out the unknown person using this number the number will be activated with in 1 hr but still number not activated.
my alternate contact no - [protected]

I use two corporate post paid connections. I have one of them Vodafone Corporate ( Post Paid ) mobile connection with the number[protected]. But the for billing period[protected] to[protected], I was shocked to see the billing error charges unnecessarily for the GPRS Rs. 144.1/- for the date 12/03/2012 and Rs. 1042.3/- for the 13/03/2012. I never did use the GPRS itself on the mobile.

When mailed to corpcare.[protected]@vodafone.com worst to see with the reply saying that I had used the mobile for the GPRS .!

I find that this as the worst ever billing service from the Vodafone almost in the past 3 years of billing cycle for the number[protected] during the period[protected] to[protected] with the Erroneous billing charges against the GPRS.

I already submitted various compliant regarding to stop the generation of bill and deactivation of account of mobile number [protected] but i am sorry to say that no action taken by them .i once again requested that please take matter seriously and stop the generation of bill.I paid all the due amount .
I have taken this vodafone post paid cug connection on Nov.2011 and surrender the same on Nov.2011.This connection provided me at AIRPORT AUTHORITY OF INDIA CCS AIRPORT LUCKNOW by VODAFONE representative.I surrender this connection on Nov 2011 when VODAFONE representative comes at AIRPORT then he said you have some amount due when you clear due amount then your surrendering request will be consider .I paid due amount just vide bill number 895710 dt. 12.01.12 to representative after then he said your surrendering rquest will be accepted but bill generation is continue.In this regard i submitted spped post letter to vodafone Nodal Officer Ms.Kanika Dubey for deactivation and to stop the generation of bill vide spped post no. EU[protected]IN and various email to vodafone cusomer care and its Nodal Officer from nov 2011 to now till date but no action by them.So i request to you please take urgent action to stop the generation of bill.
Your consideration and coopeartion shall be highly obiliged for the same.
Thanks ARVIND RAM TRIPATHI
Jr.EXECUTIVE ENGG.E
AIRPORT AUTHORITY OF INDIA CCS
AIRPORT AMOUSI LUCKNOW(UP) PIN-226009
CONTACT NUMBER-[protected]