Vodafone India Complaints & Reviews

I purchased a coupon of Rs.10 and while scratching unfortunately i lost its 16digit no. I have the serial no.[protected].
My vodafone no. is [protected] (delhi)
My email id is [protected]@gmail.com
please generate the code plz asap. and rply

Dear Sir,

I Ravinder Grover bearing vodafone no. [protected], has recharge it on 16th feb.,2012 by Rs. 50, but due to some error transaction couldn't complete successful. But amount is already get deducted from account . I got the mail & message that amount will get reversed within 7 days. But its still not reversed yet.

Kindly help me in this case.
Details of Transaction is as under :
Narration of Transaction : POS [protected] VODAFONE-BILLDES
Cheque No. as per Bank Statement :891303
Transaction Date : 16th feb.,2012
Amount Rs. 51

I am getting unnecessary and manipulated bills,At the time of activation of this plan they dint disclose the tax and rental policy and lied the per minute cost and all.Last month they send me approximately Rs 2200 manipulated bill,which i paid but now i want to disconnect it or convert to prepaid , which they are not doing ...

Jai Deo Tiwari
[protected]

Dear Sir,
I am a regular vodafone customer having number [protected] ported from idea cellular and carrying the other number [protected] also. I wanted to make my number [protected] from postpaid to prepaid and have visited thrice the vodafone hub in Lawrence road area. Their customer care executive miss. Payal is very rude and stuborn in her behaviour. I visited the showroom on 21/2/2012 and had taken a token from the counter. after waiting for a long time she asked me to come in the evening as the cashier was not available. I again visited the showroom in this regard at 7.35 p.m and she said that the shop is now closed. My office is at a distance from the hub so i was just 5 minutes late for the same. It was due to the mistake of the person at vodafone that i had to go again.I again went at around 6 p.m the next day as promised by her that my prepaid card will be given to me immediately on my arrival at the hub and i will not be asked to wait for my turn. But as i went to her she told me to stand for my turn though she promised me an immediate delivery. I am a busy man and can not visit the hub again and again. I request you to provide me justice in this regard otherwise i will have to shift my numbers which in all i have seven to some other network.

Regards,

Kamla bawa

Hi ,


My vodafone mobile # [protected]. i have not activated any DND service on this no. but still my no, is in DND list. Due to this i m unable to receive sms for some of my paid service.
when i call vodafone c.care they say ur no is not in DND list & even when i put sms to stop dnd on 1909 it also give the same message .

Please do the needful on top priority , as my paid service is getting wasted

Sir
This is to inform you that on dated 23.02.2012 i recharged of Rs.50 through paytm online by the debit card of axis bank. This amount has been debited from my account but recharge has not been done .Then in evening i recharged my mobile from retailer of Rs 50 on mob. no. [protected] .

I ported my number from Airtel to vodafone. I use a prepaid sim in my phone. I want the post call notification to be disable(by that i mean, the message that pops up after my call sayin "your last call charges was xx.xx and balance is yy.yy".

I find this irritating and i think the customer should have the freedom to decide if he wants that notification or not.

Dear sir / Madam , .

This is vivek mishra from Ghaziabad up . Last 2 years i am using Vodafone number but last few days back i am dialing 121212 and following the words when i want to know about full talk time recharge ..i am pressing 1 but not getting any response ...

I have written mail to nodle.[protected]@vodafone.com , date 18th Feb, 2012 ,
I have received a mail automatically from vodafone that this problem will sort out within 2 working days .......

After that i have received a call from Rachna sharma , present time ,she is employee of vodafone ....
She asked about my last recharge .i have told her ....
but asking me any activation and deactivation service . I have told her that last time in this number DND service was activated by me .......after than called to your customer care and deactivated it ......


From 18th to till date , 5 days has gone but this problem did not short out .


sir , please do need full help .

Thanks & Regards

vivek mishra ,
[protected]

HI All
I am writing with to share pathetic, disgusting and appalling customer service which I had from Vodafone Store, complaint resolution team and Customer care team.
I have been a customer with Vodafone for last 3 to 4 years and I had Vodafone IBM 199 plan, I met a Vodafone representative Mr. Sachin Wagh (Mobile no. [protected]) who initially sold my current plan to me in year 2009, he offered me a new plan which was VG_KN_MV_IBM199 which is better than my current plan so I asked him to switch me on that plan but se said to me that he cannot do it as he is from sales team and I need to go to my nearest Vodafone store to get it done. Thats when this nightmare started.
I believed in what I was told and went to Wanowari and visited a Vodafone store and spoke to Mr. Rohan Sawant who gave me a terrible experience and named it customer service I asked him a few questions 1. Why I was not contacted when there was a better plan available?
2. How can I get the money back as to my understanding I was overpaying for the entire period when there is a cheaper plan available? 3. Can he switch me on the new plan?
Then he gave me following answers 1. There is no such plan available in his list (upon which I gave him the pamphlet which was given to me in my company canteen and then he had no answer for that), then he offered to raise a complaint which I agreed to and a complaint was raised which was Complaint no. [protected] this was done on 23/01/12.
2. Then I was told that I cannot get money refunded as I was charged as per my plan (I agree to the fact) and when I asked him why was in not informed about availability of new plan then I was told VODAFONE HAVE TIEUPS WITH MANY CORPORATE COMPANIES AND ITS NOT OUR RESPONSIBILITY TO INFORM EACH AND EVERY CUSTOMER ABOUT ANY NEW PLANS WHICH ARE ROLLED OUT (I was shocked to hear this statement) as to my understanding old customers are foundation for a company. 3. Then I was told if I want to switch to this new plan I need to set up a ECS and when I asked why I need to do this I was told that he don’t know about it but it’s a company policy (if there is any of this sort then I find this stupid)
Finally after a lot insult I gave up and then finally decided that I will wait for a callback (which was promised to me) but to my surprise I didn’t got any callback and then I finally got to know that its closed WITHOUT INFORMING THE CUSTOMER.
On 16th or 17th of Feb. I checked my mail and found a bill with my old tariff plan on then I decided to SMS Vodafone and tell them that I haven’t had my callback finally on 18/02/2012 I got a call from a Vodafone representative Avinash who assured me (LIED TO ME) that he will look into the matter and will raise complaint and get the plan change organized for me and gave me 2 complaint numbers 1. Complaint to get the plan changed Complaint no. [protected]. 2. Behavioral complaint for Mr. Rohan Sawant (Wanowari Store) Complaint no. [protected] and he promised me that he will call me in 48 hours that was on 20/02/12 but as expected their was no callback.
Yesterday I called Vodafone customer care team (that’s what they call themselves) and spoke to a advisor named Ajinkya who had no clue of what I was talking about and after putting me on hold for 12 minutes he told me that he do not see that plan in his list (we are back to square one) then I decided to speak to his manager can’t really remember his name and I was told that 1. He cannot see any such plan; he even claimed that anything of this sort is non existent (indirectly he meant to say that I am lying) 2. When I wanted to know about my complaints then I was told that my first Complaint no. [protected] is behavioral complaint for Mr. Rohan Sawant and Complaint no. [protected] is a payment related enquiry (this was beyond a joke) and when I asked this efficient manager what he can do to get the issue resolved then I was told that he is based in Mumbai office and he cannot do anything with regards to a corporate connection I am surprised it took 23 minutes for him to figure it out that I have a corporate connection, and he told me to mail at a email address which was corpcare.[protected]@vodafone.com and I was promised that this issue will be taken care of (I hardly believe him and I have a little faith left in this company now)
I want few actions to be taken from your end if you cannot do it let me know.
1. I want to know about the action taken against Mr. Rohan Sawant.
2. I want to register a complaint against Avinash who lied to me and raised a wrong complaint.
3. I want to get my plan changed to VG_KN_MV_IBM199.
4. I want to pass a feedback for the manager who attended my call, that he need to own the problem and should not try to pass the customer from pillar to post as he was more interested in getting me off from phone than giving a resolution.
5. I want a letter of apology for all the hassle I have faced
and all I got after my email was a automated response telling me that this matter will be looked into and I will get a reply in 2 days so still waiting for them to get back to me.
sorry if I have bored you guys but wanted to vwnt out my frustration

R/sir,

Please send me the incoming and outgoing call details & message details of my vodafone prepaid mobile no [protected] for last two months to my email address([protected]@yahoo.com).pls do the needfull


Regards



Sanjeev Mehta

Hi;
My name is debasish nag.i am a prepaid customer of vodafone(number is [protected]).i have recharged my number with 502.00 rupees for the integrated data plan(500 mb 3g data, 500 mins call, 500 sms) on 18th of February 2012.the transacion id is KO[protected].The data pack is not activated till date.I have called a lot of time to customer care and visited vodafone store.The complaint no are '[protected]' and[protected]'.Lastly they have told that i have already consumed the 500mb data .but my cell phone is showed that i have used only 498mb data.Previuosly i have recharged with 103 for two times(by those recharge i have got total 400 mb usage ).I have done those two recharge on 26/01/2012 and 07/02/2012.They putting a very wrong allegation to me .Today i have visited the vodafone store near city center 1 and showed them my total data usage of my cellphone.It is just too much embarrassing from the service provider.When ever i called them they told give us some time and have patience.But now it has crossed all limits of my patience.I have waited for more than 90 hrs till now for this data pack service but they have not yet resolved it.Vodafone basically cheating their customer .


thanks;
debasish nag

Hi,

I want to deactiviate my Vodafone Postpaid sim(Mob No : [protected]).Please start the deactivation process ASAP.

Raghavendra,
[protected]@rediffmail.com

Got a sms stating that caller tune has been activated on my cell # [protected] and that daily Rs 1/- has been deducted; also therein was mentioned that to cancel send sms CAN CT to 144 or call to 22622, select 3rd option for cancel. I have NEVER asked for any Caller tune. So I sent an sms with CAN CT to 144. Got reply that Caller Tune has been deactivated on my mobile, but I HAVE NOT YET got REFUND for the wrongly deducted charges.
i calling daily to customer about issue, they replied go to consumer court. Request you to expedite this erroneous deduction.

sir,i have a vodafone lapu no is [protected].but my lapu pin is blocked.so i want a new pin as soon as possible.

Sir my name is Ravinder pal Singh Mobil. no. [protected] of Vodafone. My complaint. is that I Recharged internet pack on 11 FEB my mobile. but company dedicated my whole. Balance on 12feb 2012. AFTER making my complaint they. Promise that I will get my balance. within 48 hours. But now there customer. Care even do not pick my mobile so please look over to this matter

Hi,

My Vodafone number i.e. [protected], I've been using this number since Feb 2008. I purchased it from Matrix as a corporate connection; A couple of months back I got a call from Vodafone Customer Care that they do not have my documents and I need go to a vodafone store and submit them. I asked for the reason that why did they realize that after 4 years and why they do not talk to Matrix, they never gave me an explanation. Two days later I got a letter from Matrix that their tie up with Vodafone has been broken and I could understand the whole story. I called up their customer care again and requested to send someone to collect the documents due to a busy schedule and some medical emergency with my wife. Instead of sending someone they started an announcement on my number which was alomost a minute long that I had to hear before any call.

Then they closed my services last Friday February 17 2012 when I was on roaming without any prior notification because I was so sure after so much of harassment that I would not continue with Vodafone and shall port my number to some other network; Once reaching my home location back on Feb 19th, I called up their customer care and talked to Rajesh, their customer care executive and Sanjeev, their client retention executive. After discussing they are not even ready to apologize for the inconvenience they have caused to me after using their number for almost 4 years and with an average monthly billing of over 3000 INR.

Kindly take necessary action and advise how can I get my number ported as they have closed my outgoing services.

Thank You.

Best Regards

Pratikshit Acharya
[protected]@gmail.com
[protected]

i have been charged 800 rs. extra on my post paid connection for the month of january those extra charges are due to my CUG being charged. i made repeated calls to the vodafone care and numerous visits to the vodafone main office on goa, despite which my problem has still not been handeled. i want my bill to be re-checked and a new bill to be sent to me instead of waving of the charges in the next bill. my rental plan is 99 and i have blackberry services of 599 activated on my phone. my actual bill as per my calculations should be 877 rs. where as i have been charged rs. 1800. please help me out.

Regards,

avina

Sir

My internet USB STICK, Mobile No [protected]. My internet connection is very slow, But I had recharged for 1 month for 3G itself , So Please check and kindly to do the needful.

Thanks and Regards

Ramakrishnan

Sir,
I am using Vodafone postpaid connection. My number is [protected].
I changed to postpaid connection on last week. Before converting into postpaid connection I used Vodafone prepaid connection.
Vodafone forced me to convert prepaid connection to postpaid connection.
At the same time they offered me various discounts for calling.At first they offered me all India 30 paisa call scheme.But after converting to postpaid they rejected this offer from my number.
I called to customer care department of Vodafone to clarify the same. But they can’t clear my problem.
I called many times but they did not respond to my complaint.
Actually they cheated me and they were charging Rs.349 per month as rent for postpaid connection.
I need compensation from the part of Vodafone or just solve my problem.Hoping that you may do the best.
Thank you,
JIBIN.P.JOSEPH
[protected].

I recharged my Vodafone sim online from http://www.freecharge.in/ site. By filling the required details. I recharged with amount of Rs/- 110, as thinking that I will be getting some amount around 100 Rs/-.

But, this amount got recharged for WCC, World calling card. When I called customer care on 18/02/2012. I got to know that this amount of recharge kept only for WCC. Not for other purpose (meaning local & STD call).

The problem is at the time of recharging no information given, about what amount will be liable for what kind of recharge. I got the recharge, but I will not be able to use this. According to this recharge one can only use this amount for international calling. due to no information given on the website by service provider while recharging.

I just want them to covert this recharge into normal recharge.
Kindly resolve this issue.

e-mail: [protected]@gmail.com