Vodafone India Complaints & Reviews

I Recharge On[protected] With 43... Dear Sir/Mam I Regular recharge With 43.. At That Time i Get A 38.96 R.S. And Remaining Balance Never Come Automatically With 48.. Hours.. Then I Call On 198. then say To Customer Care.. Then my Balance Come....
So I Want To Suggest You please Upgrade Your System,Database,Softwere Whatever... For Vodafone Prepaid Service... Because We Can Not Call Regullary With Every 43 Recharge And Ask To Customer Care Please Refund My Remaining Amount.. I already Recharge On[protected] With 43... but untill remaining amount not come...

The credit limit on my vodafone no was Rs.900. I was informed at 7:11am on[protected] that the billing amount had reached Rs.1262. Later I recieved a call in the afternoon asking when will be making the payment. I informed them that the payment will be done on 29t-02-2012 or[protected] for sure. However, in the evening my outgoing calls were barred saying I cannot get the service back till I make the payment. How can they bar my calls when they had not informed me that the billing amount had reached or in this case, had gone well beyond the credit limit?

I have recently applied for prepaid to postpaid migration with vodafone under the corporate plan named CUG-199 .As explained by the shop executive, the plan holds 3000 local free minutes and 3000 local/national free sms per billing cycle .My connection got activated on 16th February 2012 (which got activated after so many escalations .That is a separate story)

On February 22nd 2012, I received a bill of 195 Rs .I was shocked on seeing the bill where all the local/national smses has been charged as 20p and 50p per sms respectively.I tried to lodge a complaint with customer care and tried to reach customer care 198 and 111 and [protected] .It was of no use IVR kept on going on an infinite loop.

I even mailed to sales manager at vodafone store-Usman Road -T Nagar seeking clarification on the bill. There was no response . I waited sending reminder mails everyday since then.

After 2 days I received a call from customer care (the executive told it is a welcome call :)).A welcome call that helped me to lodge the complaint . I was provided the service request/docket number [protected] (dated 23rd Feb 2012). All I got was a call from customer care saying that we don't have details regarding corporate plans. A separate team will call you later.Two days after the complaint was lodged (with no clarification from vodafone end), I found the complaint was closed around 25th Feb 2012.

As per the complaint manual hosted at vodafone site, I called up Nodal officer desk for chennai on 27th Feb 2012. The officer who attended the call said he would take up the issue and will arrange a conference call with the sales executive who processed my application.Till now there was no such call been arranged and neither I am able to reach any of the vodafone executives through mail/ or at 198 or at 111 or at [protected].

Better they remove their tag line - "Happy to help" when people cannot reach anyone in vodafone for help.

Regards
Manikandan

Dear Consumer Dept,

Once again i shocked to see the current bill. In spite of my several complaints and negotiations with vodafone. they are not implementing 2GB Plan in my VODAPHONE Connection. they are charging internet bill every month and reversing it in next month after my approach. the brief history is as follows.

in this month also I have a problem with VODAFONE billing system, this is to inform you that, they have unnecessarily put Internet Charges in my Vodafone bill from the day 1 I have take a connection.

In the first month you have charged 274/- in bill showing 234/- as a Internet Charges, after discussion with there executive, they reversed that charges in next month bill.

On the second month they have billed me 1264.34/- included around 1069/- Internet Charges, when I spoke with their Corporate Customer Office they said, you have use Vodafone live and that's why we have charged for the same, but on the same time there Customer Officer Mr. Akshay of fort branch said you have used extra Interest so that we have charged accordingly.

After lot of discussion with your people, they are agreed that the Internet
2 GB plan was not updating. So they reversed the charges of Rs.1069/- in the next bill and they do.

In this month bill the same problem is there, they are not updating the system for the same PLAN and put a bill of Rs.1699.38/-

I can't understand why they are doing same mistake again and again.

I request you please assisst me in this regards so I can change my post paid connection to prepaid connection,

Thanks
Nitin Lekhwar
[protected]


From: Nodal Mum (MUM-NE) [mailto:Nodal.[protected]@vodafone.com]
Sent: Saturday, February 11, 2012 8:38 AM
To: Nitin Lekhwar
Subject: *******Urgent Help******* [REF:[protected]]







Dear Mr. Lekhwar,

Thank you for your email dated 08/02/12, regarding Vodafone mobile number [protected].

Further to our conversation, we confirm reversal of Rs.1069 for GPRS charges for bill dated 25/01/12.

The above mentioned credit along with the applicable service tax will feature in your next bill 25/02/12, on page 2 or 3 under “Misc credits /charges” column.

We have rectified the account now and you will certainly get the discount towards your bill dated 25/02/12.

We have also reactivated the GPRS 2GB plan as per your request effective today.

Mr. Lekhwar, given below is the Service Request reference number for complaint; in case you need to check the status on the same, you can share this number with us.

Service Request Number: [protected]

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,
Sanyami Sachdev
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax: +91-22-[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Ive received a call from Vodafone back office for my postpaid connection bill due and i particularly told i was out of station and will make a week later.
For that the tele caller used real unparliamentary words and abused badly.
The worst part is ive been writing to vodafone for past 2 months for action on this and nothing really happened.
Whom should i really rely on....
i Hear by attach the mail conversation i had with vodafone....

Dear sir
> > This is regarding a call i received from vodafone cust.care for my bill
> > payment.
> > A women named shruti called from the number [protected] by around 10.55am
> on
> > 10/09/11
> > She really spoke rudely using abusive language with me.
> > I use a golden number and a real loyal patent of vodafone.
> > If iam gonna be treated in this way, I will have no choice but to proceed
> > legally.
> > My name is Vasanth Raj and the number is [protected].
> > Do get back to me with a proper action taken against her within 24hrs or
> i
> > will have to go to court.
> > Iam personally hurt by the way she spoke to me and iam not just another
> > person she can take granted for.
> > Hope you will get back with a proper response.
> > Regards.
> >


Dear Mr. Raj,******
> >
> > ** **
> >
> > Thank you for your email dated 10/09/11 regarding the concern raised for
> > your mobile number [protected].****
> >
> > ** **
> >
> > We have noted your feedback on the behavior of our executive Ms. Shruthi
> > related to impoliteness response. We assure you that this is not
> reflective
> > of our approach to customer service and we regret the inconvenience
> caused
> > inadvertently. ****
> >
> > ** **
> >
> > Further, we appreciate you for bringing this to our attention and thank
> you
> > for your understanding. ****
> >
> > ** **
> >
> > At the outset, we regret the inadvertent inconvenience caused to you and
> > necessary actions have been taken to avoid such instances in future.****
> >
> > ** **


Dear Mr.Lawrence
> Kindly let me know what actions you ve taken on Ms.shruti.
> I am forced to say, if you ve not taken any, i will have to proceed with my
> lawyer for this issue.
> Do post me regarding this.
> Regards



> Dear Mr. Raj,******
>
> Thank you for your email dated 14/09/11 regarding the concern about rude
> behavior of collection agent for your mobile number [protected].****
>
> We tried to contact you at your mobile number [protected] but despite our
> best efforts we are unable to reach you.****
>
> We would like to confirm that we have received your monthly payment of
> Rs.3000/- on 16/09/11 and the Outgoing facility has been restored for your
> mobile number.****
>
> Currently, there is an outstanding amount of Rs.837.32/- available for your
> mobile number for the bill dated 05/09/11. We kindly request you to clear
> the same on or before the due date to avoid uninterrupted service in future.
> ****
>
> Further, we would like to inform you that the call made from the
> collections department was a gentle payment reminder to avail uninterrupted
> service for your mobile number and we deeply apologize for the rude behavior
> of the executive.****
>
> We also wish to inform you that we have registered a complaint on the
> collection executive Ms. Shruthi and we assure you that this is not
> reflective of our approach to customer service. We regret for the
> inconvenience caused inadvertently and we will take necessary action to
> avoid such instances in the future. ****
>
> Your query has been registered with us and your unique reference number is
> [protected].****
>
> In case you need further assistance, please do call or email us. We'll do
> our best to help you.****
>
> Happy to help, ****
>
> Nandhini*



Dear Nandini
When the incoming is barred how am i supposed to answer your calls.
Pls clarify.
AND,
if the service call was A GENTLE reminder, why on earth would i be
registering a complaint ??
My point is she was rude and used unparliamentary languages with me.

I would say you will have to take real time action against The Person.

do let me know what have you done to avoid it.
Ive mentioned this in my previous Mail too.




Dear Mr. Raj,

Thank you for your email dated 16/09/11 regarding the concerns raised about your mobile number [protected].

We tried to contact you in the mobile number despite our best efforts; we were unable to reach you.

At the outset we regret the inadvertent inconvenience caused to you and necessary actions have been taken to avoid such instances in future.

Further we would like to inform that the services for your mobile number are in active phase.

We would like to inform you that we have initiated necessary corrective action and assure you of better services in future.

We appreciate you for bringing this to our attention and thank you for your understanding.

Your query has been registered with us and your unique reference number is[protected].

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Ponraj
Vodafone Care

Therefore,
everytime i write to a concerned person, the reply would be from someone else and they say my number is not reachable...beauty is all of them has the same reply....but what action has been taken??? no answer for that...

In August 30 I have been advanced vodafone I have been over charged $106 I ask to pay the monthly payment planning with out trying to help me to solve the problem they disconnected my service's

My Complaint is against Vodafone Mobile Service Provider.

It has been 2-3 times when thee above mentioned service provider has barred my Outgoing call witheout any prior notice by means of SMS/Call from thee theeir customer care.

First was thee case when I started hearing some sort of 2 min Pre-call announcement asking for submitting my documents before making each call, one can imagine thee inconvenience caused to thee user because of theis when making an urgent or important call. This became all thee more frustrating when I found myself getting no help and clarification whatsoever from Vodafone executives wherein theey kept me waiting for 24/48/72 hrs for quiet a no. of times.
I submitted my documents at Vodafone Punjabi Bagh Store on 30the Jan2012. Received a service registration no. as [protected] & was told theat thee announcement will be deactivated in withein 48 hrs. Still no conclusion & which made me write to theeir nodal office & still same replies of waiting for 24/48/72 hours for getting theis deactivated. Finally withein 6 days of irritating experience theis got deactivated.

Second was thee case after one monthe of theis when my Outgoing calls were barred witheout any prior notice from Vodafone stating theat your documents are not submitted. Again thee same process of calling n no. of times at Vodafone Customer Care & again waiting for 24/48 hrs theis my calls got debarred withein 3 days of inconvenience.

& now again theey has barred my incoming as well as outgoing calls for thee reason theat you have not submitted any documents.

Actually I do not understand when as per theem I didn't submitted any documents theen in thee above two cases why were my call debarred & even any of thee customer care executives have thee record theat thee documents have been submitted.

Please take necessary actions against theem as theis can happen to anybody during emergency conditions too.

Regards
Arush
[protected]

Hi,

My mobile number is [protected] and on 25th February 2012, i got a call early in the morning from a fellow from the number [protected] introducing himself as a Vodafone executive. As per him, I was the recipient of free talktime worth Rs. 500/- from Vodafone and to complete the formalities, i had to dial *131*30*[protected] and get a 2 digit code. He would then call me back and confirm the 2 digit code and immediately ensure the transfer of talktime worth Rs. 500/-.
I did precisely as instructed and to my shock and horror, i got a message saying that Rs. 30/- has been transferred from my account to the same number [protected]. I tried calling the number back but to no avail as the number had blocked all incoming calls.

Is there any way I can get my money back and most importantly, is there any way that the fraud person is punished so that no one else gets trapped in this scam?

Thanks and Regards,
Vishal Somal

Hi Friends,

I logged a complaint on 22/02/12 and I got a mail from Vel India telling that they are looking into my complaint, and they want my number so that they can call me with a resolution.

I have written a Email to them and was told that I will have a response in 2 days and still waiting for that.

Today I got a message telling me that they are unable to get in touch and they want me to call their toll free number and have another horrendous experience with their so called customer care (do they really care) who do not have a clue of service plans, their store representative are rude, abrupt and manner less who have guts to call a customer liar, so I have decided not to call them ever again and will move to another provider very soon.

I wanted to let everyone know please never ever fall for this company they are happy to screw not to help.

If in case you register a complaint they will send you automated message and close the complaint.

Amit
[protected] (Vodafone rep's if you can see my complaint you can see number as well)

Hello,

Since 4 to 5 years I am using vodafone and I have terrible experience with network issue and call drop. Many times I have called customer care, but as expected till now there is no resolution on the same.

Due to this pathetic service, I had decided and applied for mobile number portability from vodafone to airtel. As expected, past 2 months I am struggling to get the service provide to be changed. I have made n numbers calls and also spoke to vodafone customer care executive on the same.

As suggested by airtel, I have also paid extra amount to ensure that the portability can happen smoothly. Every time, I get the message stating that you have the pending amount to and by the time I pay my pending amount and the processing happens, the next billing cycle happens and get the same information stating that you have the pending amount.

Everyone thinks that vodafone is the best service provider but i must say they have provided pathetic service regarding mobile number portability.

I request you to please look in the matter and take immediate action regarding this.

Thanks,
Nishad Acharya
[protected]

I purchased a coupon of Rs.10 and while scratching unfortunately i lost its 16digit no. I have the serial no.[protected].
My vodafone no. is [protected] (delhi)
My email id is [protected]@gmail.com
please generate the code plz asap. and rply

Dear Sir,

I Ravinder Grover bearing vodafone no. [protected], has recharge it on 16th feb.,2012 by Rs. 50, but due to some error transaction couldn't complete successful. But amount is already get deducted from account . I got the mail & message that amount will get reversed within 7 days. But its still not reversed yet.

Kindly help me in this case.
Details of Transaction is as under :
Narration of Transaction : POS [protected] VODAFONE-BILLDES
Cheque No. as per Bank Statement :891303
Transaction Date : 16th feb.,2012
Amount Rs. 51

I am getting unnecessary and manipulated bills,At the time of activation of this plan they dint disclose the tax and rental policy and lied the per minute cost and all.Last month they send me approximately Rs 2200 manipulated bill,which i paid but now i want to disconnect it or convert to prepaid , which they are not doing ...

Jai Deo Tiwari
[protected]

Dear Sir,
I am a regular vodafone customer having number [protected] ported from idea cellular and carrying the other number [protected] also. I wanted to make my number [protected] from postpaid to prepaid and have visited thrice the vodafone hub in Lawrence road area. Their customer care executive miss. Payal is very rude and stuborn in her behaviour. I visited the showroom on 21/2/2012 and had taken a token from the counter. after waiting for a long time she asked me to come in the evening as the cashier was not available. I again visited the showroom in this regard at 7.35 p.m and she said that the shop is now closed. My office is at a distance from the hub so i was just 5 minutes late for the same. It was due to the mistake of the person at vodafone that i had to go again.I again went at around 6 p.m the next day as promised by her that my prepaid card will be given to me immediately on my arrival at the hub and i will not be asked to wait for my turn. But as i went to her she told me to stand for my turn though she promised me an immediate delivery. I am a busy man and can not visit the hub again and again. I request you to provide me justice in this regard otherwise i will have to shift my numbers which in all i have seven to some other network.

Regards,

Kamla bawa

Hi ,


My vodafone mobile # [protected]. i have not activated any DND service on this no. but still my no, is in DND list. Due to this i m unable to receive sms for some of my paid service.
when i call vodafone c.care they say ur no is not in DND list & even when i put sms to stop dnd on 1909 it also give the same message .

Please do the needful on top priority , as my paid service is getting wasted

Sir
This is to inform you that on dated 23.02.2012 i recharged of Rs.50 through paytm online by the debit card of axis bank. This amount has been debited from my account but recharge has not been done .Then in evening i recharged my mobile from retailer of Rs 50 on mob. no. [protected] .

I ported my number from Airtel to vodafone. I use a prepaid sim in my phone. I want the post call notification to be disable(by that i mean, the message that pops up after my call sayin "your last call charges was xx.xx and balance is yy.yy".

I find this irritating and i think the customer should have the freedom to decide if he wants that notification or not.

Dear sir / Madam , .

This is vivek mishra from Ghaziabad up . Last 2 years i am using Vodafone number but last few days back i am dialing 121212 and following the words when i want to know about full talk time recharge ..i am pressing 1 but not getting any response ...

I have written mail to nodle.[protected]@vodafone.com , date 18th Feb, 2012 ,
I have received a mail automatically from vodafone that this problem will sort out within 2 working days .......

After that i have received a call from Rachna sharma , present time ,she is employee of vodafone ....
She asked about my last recharge .i have told her ....
but asking me any activation and deactivation service . I have told her that last time in this number DND service was activated by me .......after than called to your customer care and deactivated it ......


From 18th to till date , 5 days has gone but this problem did not short out .


sir , please do need full help .

Thanks & Regards

vivek mishra ,
[protected]

HI All
I am writing with to share pathetic, disgusting and appalling customer service which I had from Vodafone Store, complaint resolution team and Customer care team.
I have been a customer with Vodafone for last 3 to 4 years and I had Vodafone IBM 199 plan, I met a Vodafone representative Mr. Sachin Wagh (Mobile no. [protected]) who initially sold my current plan to me in year 2009, he offered me a new plan which was VG_KN_MV_IBM199 which is better than my current plan so I asked him to switch me on that plan but se said to me that he cannot do it as he is from sales team and I need to go to my nearest Vodafone store to get it done. Thats when this nightmare started.
I believed in what I was told and went to Wanowari and visited a Vodafone store and spoke to Mr. Rohan Sawant who gave me a terrible experience and named it customer service I asked him a few questions 1. Why I was not contacted when there was a better plan available?
2. How can I get the money back as to my understanding I was overpaying for the entire period when there is a cheaper plan available? 3. Can he switch me on the new plan?
Then he gave me following answers 1. There is no such plan available in his list (upon which I gave him the pamphlet which was given to me in my company canteen and then he had no answer for that), then he offered to raise a complaint which I agreed to and a complaint was raised which was Complaint no. [protected] this was done on 23/01/12.
2. Then I was told that I cannot get money refunded as I was charged as per my plan (I agree to the fact) and when I asked him why was in not informed about availability of new plan then I was told VODAFONE HAVE TIEUPS WITH MANY CORPORATE COMPANIES AND ITS NOT OUR RESPONSIBILITY TO INFORM EACH AND EVERY CUSTOMER ABOUT ANY NEW PLANS WHICH ARE ROLLED OUT (I was shocked to hear this statement) as to my understanding old customers are foundation for a company. 3. Then I was told if I want to switch to this new plan I need to set up a ECS and when I asked why I need to do this I was told that he don’t know about it but it’s a company policy (if there is any of this sort then I find this stupid)
Finally after a lot insult I gave up and then finally decided that I will wait for a callback (which was promised to me) but to my surprise I didn’t got any callback and then I finally got to know that its closed WITHOUT INFORMING THE CUSTOMER.
On 16th or 17th of Feb. I checked my mail and found a bill with my old tariff plan on then I decided to SMS Vodafone and tell them that I haven’t had my callback finally on 18/02/2012 I got a call from a Vodafone representative Avinash who assured me (LIED TO ME) that he will look into the matter and will raise complaint and get the plan change organized for me and gave me 2 complaint numbers 1. Complaint to get the plan changed Complaint no. [protected]. 2. Behavioral complaint for Mr. Rohan Sawant (Wanowari Store) Complaint no. [protected] and he promised me that he will call me in 48 hours that was on 20/02/12 but as expected their was no callback.
Yesterday I called Vodafone customer care team (that’s what they call themselves) and spoke to a advisor named Ajinkya who had no clue of what I was talking about and after putting me on hold for 12 minutes he told me that he do not see that plan in his list (we are back to square one) then I decided to speak to his manager can’t really remember his name and I was told that 1. He cannot see any such plan; he even claimed that anything of this sort is non existent (indirectly he meant to say that I am lying) 2. When I wanted to know about my complaints then I was told that my first Complaint no. [protected] is behavioral complaint for Mr. Rohan Sawant and Complaint no. [protected] is a payment related enquiry (this was beyond a joke) and when I asked this efficient manager what he can do to get the issue resolved then I was told that he is based in Mumbai office and he cannot do anything with regards to a corporate connection I am surprised it took 23 minutes for him to figure it out that I have a corporate connection, and he told me to mail at a email address which was corpcare.[protected]@vodafone.com and I was promised that this issue will be taken care of (I hardly believe him and I have a little faith left in this company now)
I want few actions to be taken from your end if you cannot do it let me know.
1. I want to know about the action taken against Mr. Rohan Sawant.
2. I want to register a complaint against Avinash who lied to me and raised a wrong complaint.
3. I want to get my plan changed to VG_KN_MV_IBM199.
4. I want to pass a feedback for the manager who attended my call, that he need to own the problem and should not try to pass the customer from pillar to post as he was more interested in getting me off from phone than giving a resolution.
5. I want a letter of apology for all the hassle I have faced
and all I got after my email was a automated response telling me that this matter will be looked into and I will get a reply in 2 days so still waiting for them to get back to me.
sorry if I have bored you guys but wanted to vwnt out my frustration

R/sir,

Please send me the incoming and outgoing call details & message details of my vodafone prepaid mobile no [protected] for last two months to my email address([protected]@yahoo.com).pls do the needfull


Regards



Sanjeev Mehta