Hi Sir,
The below are the things that I faced
1) We/our colleagues/our company officials got some calls on March 16th/17th claiming that me &Family/my brother have made some fraud/cheated SFL company in mumbai claiming that they are calling from Mumbai Police department. When we called to them then we came to know that they are calling on behalf of Vodafone and giving another number to contact.(Legal advisor of Vodafone named Nikunj Agarwal)
Person whom we have called :
Omprakash - (Who claimed as inspector) - Land line[protected]
Contact Details of the other person:
Mobile : [protected] -
Nikunj Agarwal
Mail : Nikunj.[protected]@gmail.com (He asked me to keep him in CC while replying to VODAFONE after clearing the payment. You can find the same in CC of my mail which i have sent to you earlier when i cleared the payment)
case number - 121-MB-2012
Mistakes you have done
-> Claiming that the persons who are appointed by Vodafone are from PoliceDepartment. Using the police department name
-> Black mailing
-> Revealing my personal and family details to outsiders.(to the Ghost/private persons who Vodafone officials has hired)
-> Calling to my colleagues/officials/relatives though I am in touch in Vodafone over the mails
-> Because of your Executive mistake i faced 8300 rupees of bill for Internet usage for 500 MB
I have all these recorded calls with me. I need the complete explanation of the above why such a cheap tricks has been played by Vodafone.
And if you are not the right person to speak with I need the correct person or your reporting manager to deal this issue with before i go-ahead and file a case on Vodafone legally.
2) Though we have not requested to activate my connection [protected] after making the payment. But you have activated my connection. This is one of another example which I can show Vodafone is not giving overwhelmed services to the prospects (Apart from the major issue we have faced with Vodafone about the internet cconnection) . We are not interested in any more in the post paid services.
I want both the numbers [protected], [protected] to be converted in to Prepaid with out any latency. We have already provided all the required documents earlier. Get the number converted to prepaid connection with out any latency.
_______________________________________________________________________________
The conversation happened in the mail
In the conversation *********** means my name
Hi There,
As we discussed here am forwarding the mail what i received and what i replied.
Here Mr.Sandeep (from Hyderabad), said that if i paid 4,500 amount means vodafone was going to clear all my due and reactivating the number. I asked just for official mail but not received.
Now on Saturday to all my relatives, friends customers and to my present company and my colleagues received many calls from fake (Name Mr.Vikranth Singh and number was [protected]) saying that he was from mumbai police (C.I) and saying that ******* and me was big cheaters and they had scam the vodafone company by keeping forgery docs and in hyderabad in ******* previous IT company also he done cheated.
SFL company, Vodafone company and one advocate (Name Nikunj Agarwal and number [protected]) from Vodafone Legal department had put the case on them by giving your numbers.
By this evening they had not reached to this informed advocate Mr.Nikunj we will arrest you and them by sending the local police to there.
Some people said we dont know all these things, who are you, who is ******. for that he spoken very harshly. He harashed them by speaking vulgar words in the call. Like this to one of my friend kavitha also received the call. Her father lift the call and in their home the issue got very serious. My MD was asking explanation for this.
What was your response i want to know. After agreeing to pay the bill and asking for clear official mail that executive Mr.Sandeep told i have to attend to the Nampally court at Hyderabad. I gone to hyderabad on my personal work and called to sandeep about the case details. He said to go to vodafone head office and speak to the Legal advisor at there. On the same day calls received from the above mentioned number and damage my career.
But here am not knowing why this Great vodafone doing like these kind of very worst things for recovered the bill. I dont think that this was the correct way for recovering the bill by using this kind of cheap nasty tricks.
From one year i had requested to change that number to prepaid. Given requests in hyderabad for 2 times, in Nellore for 3 times and to customer care for 3 times. But no response up to now. Keeping all your mistakes and revealing the total data of mine and my dialled calls, received calls and calling to them was not fare for recovery process.
With out revealling my data that fake person dont know about my present number iwhich i given to Sandeep in the mail, and my present company and my call log details to him. I think this was the big crime done by one Vodafone employ.
Kindly get explanation from your higher officials regarding this.
I want the explanation for this with in next 24 hours.
Otherwise i ll take all the copies of the bill, my requests and all these mails and i ll publish in all online forums, consumer and cyber crime (Chennai, Hyderabad and Mumbai) and i ll proceed legally for my career damage.
Note: All my friends was ready to help me for proceeding in any way about this issue because the informed thing was the worst process for recovering the bill. All the people received calls from same number, same issue, and same name.
Waiting for your reply
Am sending total mails what we discussed in mails.
For this i received only phones but not mails.
[protected] Forwarded message[protected]
From: ***************
Date: Tue, Mar 20, 2012 at 2:25 PM
Subject: Fwd: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com
[protected] Forwarded message[protected]
From: ******** <[protected]@gmail.com>
Date: Wed, Feb 29, 2012 at 3:44 PM
Subject: Re: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: "VIJAY KUNCHA (APR-NE)" <VIJAY.[protected]@vodafone.com>
Hi Vijay,
Post your discussion with your adviser/executive Sandeep - He finalized an amount of Rs.4100/- to pay out of the total amount by this today EOD so that vodafone will clear all my outstanding balance as I am not responsible for the mistake. He also confirmed that after this payment vodafone will activate my number clearing all my outstanding balance within 7 working days.
So I am ready to pay the amount even if its not my mistake by this evening.
But I have requested for one official confirmation mail from Vodafone mentioning the same. Either a mail or adjusted bill is fine.I got ready to pay extra 2000 rupees ( I have to pay only 2100 if Vodafone hasnt done this mistake) to clear this issue keeping in mind that few times we have to face these kind of issues as the problem is with the system.
I will pay the amount as soon I get a confirmation from you.
Please keep me updated.
I am waiting for the same from Vodafone. As soon as I get an official confirmation regarding
[protected] Forwarded message[protected]
From: ******** <[protected]@gmail.com>
Date: Sat, Feb 18, 2012 at 4:07 PM
Subject: Re: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: VIJAY KUNCHA (APR-NE) <VIJAY.[protected]@vodafone.com>, "Pradeep Kumar Sahu (APR)" <PradeepKumar.[protected]@vodafone.com>, AJESH ACHUTHAN <Ajesh.[protected]@vodafone.com>
Hi Vijay,
Actually here my brother was not in India from one year
And before he leaving from India he given request to change the number to prepaid
And he already submitted his proofs and my proofs in Nagarjun Circle Show room to change the number in to my name.
Even i also given in Nellore show room. But up to now its not changes. - Two times they said that they missed the docs.
Here also it was showing about your services you are providing to your customers.
And am also given request to your customer care, Nellore Vodafone Show room for more than 12 times (AFTER CLEARING THE BILL).
But no one of your executives has not migrated to prepaid and they are saying that we cant do any thing.
When asking in Nellore Show room - they are saying we are sending the mails but they are not responding and we cant do any thing. Even in this branch from two months there was no manger to do any thing.
When asking to your customer care - they saying - we are just here to take the requests and we cant do anything. For more info reach the Show room.
And am living in Chennai and i gone to Nellore show room for more than 5 times and Hyd show room for 2 times (In PanjaGutta Branch - Near Nagarjun Circle)
Your are not migrating my number and we are here suffering from 1 year to pay the bill with out any usage.
Is this fare to you to suffer your customers like this in being working in Big Vodafone.
And sending the bill of 8500 rupees
And atlast i received a call that they are migrating this number to prepaid with in 3 days. In prepaid with out Net package it will be sooo cost for using. So at that time i requested for removing my net package after migrating to prepaid. Here also they done in their wish, with out migrating to prepaid they removed the Internet package. Again your work was expressed here.
Am using as usual that by thinking every time they are failing to migrate. Like that only this time also they had not migrated.
But, because of your executive mistake (Removing Net package with out migration) here i have to pay 5000 rupees instead of 200 rupees. Is this correct.
Just think if i gone to Online Consumer court and i expressed all these things at there - what your company name will be.
So just am requesting to do weaver in the bill and for word again.
Any how am also not interested to loose my number and i ll pay the bill after getting weaver and i ll use my number.
I had try to discuss this with you in call (to [protected]) from which i received call in the morning about this issue. I tried for 4 times but nobody picking the call.
You can reach me at [protected] on Saturday and Sunday
And [protected] from Monday onwards.
[protected] Forwarded message[protected]
From: ******** <[protected]@gmail.com>
Date: Fri, Feb 17, 2012 at 12:08 PM
Subject: Re: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: "VIJAY KUNCHA (APR-NE)" <VIJAY.[protected]@vodafone.com>
Hi Vijay,
Call me at [protected] and i will give you the complete dispute
details on my Vodafone account. (Call me after this Afternoon at any
time)
[protected] Forwarded message[protected]
From: VIJAY KUNCHA (APR-NE) <VIJAY.[protected]@vodafone.com>
Date: Fri, Feb 17, 2012 at 11:59 AM
Subject: RE: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: "[protected]@gmail.com" <[protected]@gmail.com>
Cc: "Pradeep Kumar Sahu (APR)" <PradeepKumar.[protected]@vodafone.com>, AJESH ACHUTHAN <Ajesh.[protected]@vodafone.com>
Dear S ********,
Greetings from Vodafone!
Thank you for your email, We are sorry for the delay and inconvenience caused to you.
As per your previous email request you to kindly provide us the complete dispute details on your Vodafone account.
Regards….Vijay Kuncha
M +[protected].
[protected] Forwarded message[protected]
From: ******** <[protected]@gmail.com>
Date: Tue, Feb 14, 2012 at 5:19 PM
Subject: Re: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: LEGAL AP <Legal.[protected]@vodafone.com>
Hi Vijay,
I tried to reach you on your number. But you are not picking the call.
You can get back to me on [protected]. So many problems with your executives.
Whenever you called me i ll inform those things.
[protected] Forwarded message[protected]
From: LEGAL AP <Legal.[protected]@vodafone.com>
Date: Tue, Feb 14, 2012 at 4:16 PM
Subject: DEMAND NOTICE DATED 14.02.2012 REMINDER 1
To: "[protected]@gmail.com" <[protected]@gmail.com>
DEMAND NOTICE DATED: 14.02.2012
Name : S ********
Mobile No : [protected]
Account Number : 1.18209746
Balance : 8432/-
Dear Sir,
You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better.
1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.
2. You have been utilizing our cellular network and your outstanding amount due is Rs. 8432/- of your Vodafone cellular number as on date.
3. If the said amount of Rs.8432/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs. 8432/-.
We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.
We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?
For any clarification or any enquiry in regard to the outstanding on your account you can contact: Vijay Kuncha on Mobile no [protected] Contact Mail id legal.[protected]@vodafone.com
PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO.
If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you.
Please ignore if already paid.
Yours faithfully,
For Vodafone South Limited
CREDITS AND COLLECTIONS.
You can make the payment through the following options immediately
(1) Through online. Via CITI BANK OR ICICI BANK or registrar a a/c in VISABILLPAY .COM
Below is the procedure use this facility:
* Log on to the Bank's Website
* Log in to the Payment section
* Log in to Vodafone payments
* Enter the Vodafone Account Number (Account number to be entered without Decimals) and submit the same
(2) WSS (Web self Service) with the following banks. Login to www.Vodafone.in for WSS & the respective bank site for online payment
(3) Self Service Kiosks which are accessible 24 hours of the day 365 days of the year
(4) You can ask some of your Friend/Relative to make the payment in any Vodafone Store anywhere in India. By Cash/Credit Card towards your Vodafone A/c # mentioned above only.
(5) Also you can send the DD to the following address mentioned below. The DD Should be sent in favor of Vodafone A/c # mentioned above only.
Please confirm the payment Transaction details immediately to deactivate or reactivation your number.
Regards,
Thakur B Singh.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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