Vodafone India Complaints & Reviews

Vodafone- low call cost — Poor service

From, 02. 01. 2008
H.C.Nagaraja,
Advocate,
T- 14, ‘Nisaraga’, Treasury Lay out, Bogadi 2nd stage, Mysore – 26

To,
The CEO
M/s Vodaphone Ltd.
Sir,
Sub: Deficiency in service.
Ref: My prepaid subscription No.[protected]

I am the subscriber of the above pre-paid connection.. I would like to bring the inconvenience faced by me regarding recharge (for low tariffs) to your notice seeking redressal.
My subscription was renewed with 12 months validity during October 2007. At that time I was advised that I had to recharge for Rs. 96.00 only under the said plan to avail the low call tariff facility. It was done.
Subsequently some time during Nov 2007or so there was a message from your office saying that I could recharge for Rs.77.00 to avail the low tariffs and I did the same.
On 28.11.2007 I recharged with Rs.96.00 and from then on made it a point the make note of the date of renewal. Subsequently on 28.12.2007 I recharged with the same amount of Rs.96.00 for using low tariff rates. Probably on 30.12.2007 I got a message that the low call cost period had ended ant that I should recharge with Rs.77.00 if want to utilize the said facility. At this juncture I am to inform you that every time before recharging for low call rates I was making enquiries with your agent regarding the amount of recharge.
There upon I contacted your customer care ( Mr. Shiva Kumar) and briefed the entire thing. I was told that I should have recharged for Rs. 77.00 and not Rs.96.00 towards low rates. I was further advised that I should contact the agent who recharged my connection and demand refund of the amounts from him. This was strange, I felt. However at my insistence that person ( M Shiva Kumar) verified the records and told me that the matter was rectified and low call cost rates facility was restored.
To my surprise on 01.01.2008 I noticed that the calls I was making were being at full rates and not the concessional rates. Thereupon I got in touch with your customer care once again but in vain. They expressed their inability to do any thing in the matter and I was given to understand that recharges of 96.00 done on 28.11 and 28.12.2007 had gone waste and I had no access to the same. Now being aggrieved by this I am sending this letter to you seeking redressal.
1. It is undisputed that I was allowed low call cost scheme in October 2007 (after obtaining 12 months validity) and November 2007 by accepting Rs.96.00. Since I was under the said plan you should have rejected when I sent SMS for Rs.77.00.
2. Why at all the SMS for Rs.77.00 was sent to me when I was on a plan of Rs.96.00. Such things are highly misleading and confusing.Besides how was that amount was accepted for low cost facility.
3. Why SMS be sent to me during the currency of a low call cost period. Only to confuse me and several others like me since we would not be remembering the previous date of recharge. Thinking that the period has ended we press the buttons as prescribed by your office. I have a feeling that you are encashing our weakness of not remembering the dates of recharge to your advantage. It may not be easy for me and thousands like me to make note of such things amidst our work schedule and other occupational hazards.
4. Supposing I attempt to get the recharge (for low call rates) done for a wrong figure even out of ignorance the same should have been rejected or credited to my regular currency credit balance. The reply given by your customer care saying that the recharges for Rs. 96.00 dt.28.11 and 28.12.2007 have gone WASTE is highlyd displeasing and illogical. How could these amounts be retained by you without rendering any service. You are not justified in keeping my amounts with you just like that.
5. What attempts have you made to enlighten any customer regarding the particular pre paid plan he / she is under, and amount of recharge to be done for utilizing low call rates offer. When I renewed with 12 months validity offer not material was given to me regarding your terms and conditions of the particular 12 months validity offer.
6. You are misguiding and fooling the public by flashing SMS during intermittent periods with sole intention of making money. Such service is not in public interest. One SMS speaks of recharge with 30 days validity at low call costs and there is one more SMS within two or three days with 15 days validity after we opt the 30 days facility. Such things definitely lends one to doubt your bonafides.

In the back drop of the facts narrated above I request you to rectify and make good the deficiency in service failing which I may be constrained to approach the prescribed forum seeking appropriate relief.
Thanking you, Yours faithfully,

.

Vodafone — about call n rates

vodaphone had intro a new plan with 10rs rental n can add 5 local Vodaphone no's n talk @20p/min, i activated it on 4th n again the add on number got deleted n i reactivated it on 14th of same month but again they deleted the number by 4th itself. and each time i'm calling to someone the call gets cut suddenly each n every time but no response from them, they are taking money... unnecessarily, i am really unhappy with this network n going to change my sim soon

Vodafone — tm-demo

your mobile number has been awareded 850,000 usd in the 2010 bt mobile draw,to claim your prize send your name,age,tel and addres to email:[protected]@gmail.com (what is this)

Reminder - 2

Pls Note My Complain no.[protected].



--- On Wed, 2/16/11, viral joshi <[protected]@yahoo.com> wrote:


From: viral joshi <[protected]@yahoo.com>
Subject: Re: Problem In Connection.
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@welspun.com
Date: Wednesday, February 16, 2011, 4:00 PM


Reminder 1

If realy fill to help for customer so,pls contact on my other cell no.

[protected]

--- On Wed, 2/16/11, Viral Joshi <[protected]@welspun.com> wrote:


From: Viral Joshi <[protected]@welspun.com>
Subject: Problem In Connection.
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Date: Wednesday, February 16, 2011, 2:39 PM


Dear Vodafone,

We have facing problem in Vodafone Connection in last two days but till time no any salutation recd from customer care side.

Pls note my problem and solve on urgent basis otherwise we disconnected my all Vodafone connection and divert on other service.

My Mobile No.[protected] Postpaid Connection Transfer Government CUG group to welspun CUG Group but in this time my all service like incoming and outgoing worked stop without any future intimation and till time not working. so many time request to Mr. Rajesh( Vodafone stores, Anjar-Kutch ) and other complaint to Mr.Baliram (On no.198) but both are said wait few minutes but no any action against my complain.


Total 2 day suffer in this problem and all Vodafone customer care person said wait few minutes.

Pls confirm you solve my problem otherwise we complain Grahak Shurkha with this mail and all communication detail .

We wait your reply otherwise pls provide form of mobile portability service form so we transfer my mobile connection and also bellow mobile connection.


Regards,

Viral Joshi

Vodafone — Service Problem

I am not satisfied from Vodafone service. I am postpaid customer and Vodafone service provider not support. Provider Without notification stop incoming & outgoing service. My mobile number[protected] name JASRAJ OJHA s/o BANSI LAL OJHA , Address – Pansal Choraha Bhilwara.

Maine vodafone se 1 postpiad no [protected] liya tha lgbhag 1 sal pahle fir maine us no ko post to prepaid krvane k liye application di, jiske bad mujhe 4 month tk aaj nhi kl aana kah k vodafon mini store k chakkar lgvaye, fir jb maine jor de k kaha to vha mujhe mna kr diya hm aapki sim ko prepaid nhi kr skte, usne mujhe jodhpur jane ko kaha, mai vaha gya to unhone mujhe bkaya payment jma krane ko kaha tb maine kaha maine 4 month se vo sim use bhi nhi kri hai to bhi unhone mujhe kaha sir roj roj tng hone se achha h jma krva lo fir aapko bhatkna nhi pdega to maine Rs.385 jma krva kr diye. fir unhone mujhe 1 new prepaid sim de di, jo 4-5 dim me start ho jane ki bat kahi thi mgr aaj tk vo sim start nhi hue hai aur vodafon se Rs. 400/- ka new bill bhej diya mujhe. kindly give me solution

Vodafone — excess of meanless msgs

i have a vodafone mobile no [protected] but here is problem since a number started by me.nearabout 50 messages which r not related any useful information for me .i aoso told to customer care abt that.but they did not take any action till now.plz needful help

Dear sir/mam

With the due some respect i want say that i got a massage fron your side below:-
UR MOBILE NUMBER HAS WON £500, 000GBP IN ESPN Star CRICKET MOBILE DRAW, TO CLAIM YOUR PRIZE SEND YOUR, NAME, PHONE, ADDRESS.TO: [protected]@live.com
so according to your requierment
my name sonu singh
my add. prithviraj rode delhi.
[protected]
plz send confirmation on my cell no.

With the due respect and humble consideration i want say that i got a massage from [protected] on 10 july 2012 at 5:46 am:-

UR MOBILE NUMBER HAS WON £500, 000GBP IN ESPN Star CRICKET MOBILE DRAW, TO CLAIM YOUR PRIZE SEND YOUR, NAME, PHONE, ADDRESS.TO: [protected]@live.com

so according to the reqirement. here are the details:-
Name:- Mukesh
Address:- 18-c prahlad nagar, Meerut
Ph No:- [protected]

Please reply as soon as possible.

With the due respect and humble consideration i want say that i got a massage from [protected] on 10 july 2012 at 1:27 am:-

UR MOBILE NUMBER HAS WON £500, 000GBP IN ESPN Star CRICKET MOBILE DRAW, TO CLAIM YOUR PRIZE SEND YOUR, NAME, PHONE, ADDRESS.TO: [protected]@live.com

so according to the reqirement. here are the details:-
Name:- jamsher singh chouhan
Address:- p 2/6 kamath enclave sector 52...noida-201301
Ph No:- [protected]

Please reply as soon as possible.

dear sir plz.. gve me details on this no. coz this person is a part of a frod EVENT MANAGEMENT COMPANY [protected] plz.. sir with name nd ful adress

Vodafone — Barred my phone number

Hi Team,

I am really fedup with vodaphone services...I already complaint a week ago..and nothing happened as my phone number was barred says non submission of documents.while my number was perfectly fine from last year. Barred my phone number neither can call or receive bot outgoing and incoming are barred within 2 hours.
I waited for sunday to come so i can go and submit my documents to vodaphone store and i saw my phone nymber was working fine. So i didn't went as all work fine.
And again on monday when i was in office receive an message that my number has been barred. Again i stucked for a week.
VODAPHONE----they are just making fools.
Last recharge i got was rs 125 and also message card 49 rs.
But now when i msg also detucting money.
And till monday my outgoings are barred cannot call facing so much troubles. Please help.

kindly contact me on:
[protected]

vodafon mobile — recharge prepaid not credited

SIR,
I HAVE MADE RECHARGE OF RS.303/- FROM MY ICICI BANK IN VIDE TRANSACTION NO.[protected]/0203/[protected] IN THE EVENING 5.59P.M. ON 8.5.08
THIS IS NOT CREDITED TO MY MOBILE NO. ACCOUNT TILL THIS TIME 10.30 A.M. 9.5.08
VERY SHOCKING. MY ACCOUNT WAS INSTANTLY DEBITED AND THIS ID NO. IS GIVEN.
PLS DO THE NEEDFUL AND CONFIRM.
AWAIT YOUR RESPONSE.
PANKAJ MANKODI

Vodafone — extra charges debited in prepaid ac

i have vodafone prepaid connection and in my ac extra chrgs debited for online usage, but i don't have that much balance then it went -rs. but if i don't have the balance, the company has to stop the connection. i won't use the connection until its zero.

those irritating people require no attitude, i think they need much lower language to be used

Vodafone — Validity issue

i apologise for typing the wrong name tirpude previoulsy when i filed the complaint it was for the vodaphone regarding the validity issue. i wrote my college name to show my status.i apologise for the mistake.

I activated GPRS plan around march 17 for 1 month by paying 95 Rs So this facility should be available till April 17 but in between i activated 3G plan for 1 day by paying 28RS, after one day my GPRS plan should resume but unfortunately GPRS validity expired.

myvodafone no [protected]

sir, i want atleast two month back in coming calls list urgent some no missed in my phone dairy so pls send a my email add

Dear Sir/ madam

please send me incoming & outgoing call details for 1st July 2013 to 5th July 13.
mob. no. [protected]

email id : [protected]@REDIFFMAIL.COM

The last complaint posted by me was for the services of vodafone and not Larsen & Toubro. Kindly delete or ignore the post if possible

Sir,
I, Md.Rafiqul Hasan, long time Vodafone(formerlly Hutch) user person .My mob no.is [protected].I am continuous try to talk of your vodafone customer care executive but I get not service.I am worry about your service.Yesterday I was talking of your vodafone executive, I want to know how to deactivate GPRS? but not satisfied me.
So, pls well service provide me and others as soon.
Thanking you.
Yours faithfiully,
Md.Rafiqul Hasan

I not sat for customer service because the misbehaviour of the guy not adavantage the Voda. So sat the customer for good service not with DON B???????????

i agree i also one of the customer.

not getting gprs settings — misbehavior of c.c and assurance regarding help but did not done

respected sir/ madam
i am the customer of your service my no is [protected] add:- nokari mondal rd. kanchrapara joramandir 24 pgns (n) i activated rs.81 seven days internate card at yesterday around 13.00hrs but right now i did not able to connect with my pc i cont several time to your c.c they did not give able to me the settings at i call to them at yesterday at night 00.15hrs then also they told to me i am sending to you settings with sime time but i did not get it right nowtoday i contact several time lastly miss nitu sing told to me the senior will call back with in one hour the time expired at 15.40hrs then i cont to your c.c after a long discuss he transfer to line to the team leader mr chatterjee he also miss behave with me he asking me another smart no which is not available to me i told to him that i have a another no of airtel you can call me or give me the no where i cont to you at any way he is not agree so i making complain regarding that pl see this matter and try to help me as early as possible i am waiting your ans.
with warm regards
s.roy
[protected]

Absolutely poor service from Vodafone Customare care and the guys cant even speak proper english...

I am sorry to say but Vodafone's services are worst, last five month I am facing the same problem thrice, moreover no body is taking action to rectify the same, totally frustrated with Vodafone, I think Vodafone's main concern is harassing the customer not providing the services. I logged a complaint dated 23rd Oct 2010, i.e. I am not able to call on one particular Delhi's Tata mobile no, whenever i dial this no its say, "THE CUSTOMER YOU ARE CALLING IS BUSY ON ANOTHER CALL" even in the same time i can dial from any another no. Their CC gave me assurance, problem will be rectify in maximum ten day, but still problem is same, in the mean time i have already visited your 100 feet, Indira Nagar, Bangalore Vodafone store twice , but i am not getting any solution, few days back I was facing same problem with UP's Docomo no, i.e.. Also sorted by you after repetitive request, complaint and visits.

Even more frustrating is without any feedback from customer, they have declared this call has been resolved, even cc is not willing to describe any escalation matrix etc..!!!. What I should do...????Also I can’t change this no. as the same is already scattered in my professional circle also..!!

Anoop Kumar
[protected]

how much time i called you ? how much time i mailed you but no responce from your side.. vodafone have the worst services amongest all providers..

vodafone does not complete their commits...vodafone have the worst services amongest all providers... vodafone have the worst executives... i m going to port my number to another one

i have rcvd sim but after 28hours no activation.
vodafone customer care would you happy to help me now?
[protected] is my alternate contact no

hi
now what happened with me was very annoying.....i buyed a new phone (samsung chat)model no.GT-b5330 on october 1 2012 n have been using a vodafone sim.....from that day till no ...i have called to vodafone customer care for atleast 9 times "ALEAST"to either send me the GPRS setting or i myself will set it manually...bt from the day of purchasee till now....nothing worked at all.......... vodafone has wsted my time n money.. your employees keep on and on shifting the call. .....i don't know why the comany is working without any plans?
a time came when i bursted on ur employee...n then fr some days they kept my no. as undisturbed?
the company and its employees...plz have patience n .. TAKE CARE OF YOUR CUSTOMERs.. and now
because of all this inconvenience u ppl make it all happen...n i will soon switch to airtel.

soon take some action towards te problem or i will..post the review on youtube

I&#039;ve been using vodafone since last 7-8 years and postpaid services from last 2-3 years but vodafone is continously disturbing me regarding billing, credit limits, useless calls of paying and at last discontinuing my services, this is happening from last 1-2 months without any logistic reason.

Vodafone — misleading message

I have recieved a message that says "congrets, you have won 250, 000.00 GBP in 2009(o2 UK) int'l mobile draw in UK.To claim contact Mr. Meyer on Tel:[protected] or e-mail:o2.tel live.com" and when I mailed them then I noticed that this mail address does'nt exist.So what should I do now, please help me out.

Vodafone — Misleading Offers

I got a message from Vodafone today (17th June) about an offer. The SMS exactly said

"Hello! You have heard the best deal for you ! Recharge with Rs 555 and get Rs 600 more than full talktime ! Recharge before 00:00 hours tonight.

The message is completely misleading. A well qualified person who understands english well will understand that apart from the talktime you will get from recharge of 555, you will get an additional Rs 600. This is what the message reads. I tried talking to the customer care but they are not ready to listen. Because of the information given in the message, I got my mobile recharged with Rs 555, but got totally Rs 600 as recharge amount. The language in the message is totally misleading and has cost me Rs 555.

Please register my complaint and do the needful.

Regards
Rahul Lakhawat
[protected]