Vodafone India Complaints & Reviews

Vodafone — Getting Miss Call

Dear Sir,
Please look this matter..

================================================================================...⇄

Dear Mr. Pandey,



Greetings from Vodafone!



Thank you for your e-mail dated May 24, 2012 with regard to your connection [protected].



We wish to confirm that the privacy of our customers is our solemn concern and we zealously protect the same under all circumstances hence we regret our inability to process any request against the number [protected]. However we would request you to get in touch with the local law enforcement authority in order to process your request.



In case you need further help, please do call or email us. We’ll do our best to help you.





Happy to help



Soumyajit Dutta



Vodafone Care



Contact numbers



Vodafone Care



For Enquiries: 111 or +91-[protected]

For Complaints / Requests: 198 (toll free)

Fax number: +91-([protected])

E-mail: vodafonecare.[protected]@vodafone.com

Website: www.vodafone.in







From: sachin pandey [mailto:sachin.[protected]@gmail.com]
Sent: 24 May 2012 4:44 PM
To: VODAFONECARE KOL (KOL-NE)
Subject: Complain against the no.



Dear Sir/Ma'm,
I am sachin Pandey and my mobile no. is [protected]. Currently i am facing big problem. Everyday i got minimum 100+ miss call from this no([protected]). I know this no. from vodafone that's why i am complaining against this no([protected]). Please resolve this matter asap.





Sachin Pandey

no more calls for past 1 year

Dear Sir,

Request you to please provied outgoing call details of no [protected].. please send it to my registered e mail id .

Vodafone Prepaid Service — unnecessary deduction of balance

i took a vodafone sim card. my phone number is [protected]. my scheme is unlimited with call charges 1p/sec vodafone to vodafone and1.2p/sec too other snumbers. but everyday after the 1st call rs 3 is deducted from my account. and i am getting unnecessary flash messages too. i dont know whether they are charging rs 3 for these flash messages. i havenot subscribed for any such flash message service. pls tell me what to do.

my mobile number is [protected]

Today had a very miserable experience with vodafone.

Don't know how did they even manage to do it... they gave my number to another customer when he migrated from prepaid to post paid.

My sim became inactive couple of days before. When I called the customer care they never bothered to find the real problem instead asked me to visit a vodafone store. Next day couple of my friends caught me online and I told me that some one else is picking up my calls. Initially though they made a mistake but few more people told the same thing. So I called my number and a guy picked my call. He informed me that he got this new number from Vodafone store during migration.

Once again I called customer care and intimated them about the problem. They did not bother to even believe me. Finally had to shout at them even to get their attention. My call was then put through to the manager and he promised me to get my number back. This happened yesterday.

Today again no action was taken by them. I made 4 calls to the customer care and every time they put me on hold and then disconnected me. Finally I was forced to visit a store in TTK road. There I proved that my number was given to another person by calling my number again. This guy spoke to Vadapalani center (where this mistake happened). Finally they said they will get it done in 2 hrs.

It was 5:00pm, 3 hrs since I spoke to them, still no action taken. I once again had to call the executive in Vadapalani store and he again argued with me that they have deactivate my account. Once again called the number to prove him it was not done. After few arguments he spoke to another executive to deactivate the number. After 2 hrs they deactivated my number.

Now I have to wait, god only knows how long, to get my number back.

Vodafone cutomer care service is one of the worst services I have ever received.

sir,on dated 18th i bought a vodafone post paid sim card, which is suppose to be activated after verification..
but after done verification my post paid connection not yet been activated..

my no is : [protected]

I did a recharge of Rs 200 through my bank which was successful
My balance was updated by .36paise
I got the message that the Top Up was successful.

I called the customer care as i was in urgent need as i have to drive during night time.

After working in service industry in Dell, wipro, quark, sebiz infotech for more than 4years i will not grade thecustomer service out of 10.

They cant speak in english and whats next their hindi is too pathetic. The guy never listened to my issue and kept on repeating that he is sorry as details for the status of recharge is updated after 24 hours only.

Come on guys grow up. The quality of customer care service provided by such a brand name is a biz zero.

I am really unhappy with the service provided by vodafone Care agents. their employees do not know how to deal with the customers; vodafone makes and changes the policies, which are meant for the customers. However, no one bothers to inform the customers about the changed policies.
When I called with my concern, of being double charged for a service which was not activated even once, the first agent I spoke to was polite and professional enough, to listen to my concern and gave a reference # and asked me to call after 24 hours as they would not have the transaction details of last half an hour. The second time I called; the agent was not willing to help and blamed me that I am wrong if I am not aware of the policy. I too work with customer service and I know how to assist the customers, at least not the way the second agent helped.
On top of that when I asked for a supervisor, she asked me about the issue but hung upon me before listening the issue. Even if I think for a minute that the call was disconnected due to technical error, it is the supervisor's duty to call back the customer, as the customer would not get the same person on calling back and would have to explain the issue all over again.
Finally I had no other option but to write an email to Vodafone with the detailed issue. I received an automated reply saying that I would receive the reply within next 2 business days. I never got ny response. In mean time I faced another Issue. I sent them a message to activate a service, they replied stating that the service is temporarily not available and I need to try again later. after an hour I tried again but received the same response. Again after about an hour I tried again and again received the same response. After an hour they charged me thrice for the same service and a message that the service would be activated in 6 hours. I called their customer care on again related to the issue. The agent told me that as I sent the message thrice, I would be charged thrice. I dont know what does try again means for them if I was supposed to send the message only once. I told the agent about the previous issue and told her that I am waiting for the reply to my email. She said that she would connect the call to a supervisor. I told her that I don’t want to speak to a supervisor and just want a response to my email and a resolution too, else I would go to the "Consumer Court" and they would get a notice from them.

But she just ignored what I said and said that she is connecting the call to the supervisor and put me on hold and finally disconnected the call.
I wrote a second email to them and again got an automated response stating that I would get the response in 2 business days. But today its been more than 2 weeks and not got any response from them.

It is so frustrating and they got the worst service and say on the advertisements that they are happy to help.

I, vindeshvari prasad gupta one of the vodafone customer having no [protected] which i am using since 2 year but from three months i got disappointed by their customer care service. From 2/3 month i am getting late payment charge in my every bill because of fault of their executive only.When i call to their customer care they tells me sir you will get pay bare in next bill, in each month i used to call 3 to 5 times to
their customer care n every time they had different excuse and every executive of their tells me that sir you will get pay bare in next month but till now i haven't got any pay bare.Last month because of my busy schedule i was not able to pay my bill within time but one day their executive called me that sir u get prepare of a check for your bill he will come and collect it from my office and also i haven't need to pay any late payment charge, i did agree but again the same story i got charged with lat payment in my next bill, again i called to their customer care and they had again with their excuse that it was their fault and i'll get pay bare in my next bill but again the same story in next month bill again i used to call in their customer care at least 10 times and again find the same excuse.I really got frustrated by their customer care executives and their services.This month again i got again a problem, few days back i was in NOIDA, when i went to pay my bill at ATTA vodafone store, there were a huge rush and their machine were not working i was there for 3 hours but didn't get any success to pay my bill and then go inside to that store to pay my bill by DEBIT Card but that stupid fellow was busy with one customer by 20 minute and also their were huge rush for paying bill, and this time i failed to pay my bill within time and i paid this next day when machine got ok. Same day a lady executive called me and asked me for my bill and i told her that i paid it but i was late and that lady told me sir it's ok you are not going to pay any late payment charge and also i'll get my previous pay bare in my next month bill, i thanx to that lady and she told me that she will call me next day to know the registration no which i noted down once during my conversation with one of their executive, but again the same story i haven't got any call by that lady to solve my problem. This is that registration no "[protected]" during conversation of one of their executive "Vikas".Either solve my problem within week and let me get my pay bare in my next month's bill otherwise close my this no because i am not going to pay any bill in next month and also i am going to file a complaint against you in Consumer Court with this mail.



By unsatisfied vodafone customer
Vindeshvari Prasad Gupta

I, vindeshvari prasad gupta one of the vodafone customer having no [protected] which i am using since 2 year but from three months i got disappointed by their customer care service. From 2/3 month i am getting late payment charge in my every bill because of fault of their executive only.When i call to their customer care they tells me sir you will get pay bare in next bill, in each month i used to call 3 to 5 times to
their customer care n every time they had different excuse and every executive of their tells me that sir you will get pay bare in next month but till now i haven't got any pay bare.Last month because of my busy schedule i was not able to pay my bill within time but one day their executive called me that sir u get prepare of a check for your bill he will come and collect it from my office and also i haven't need to pay any late payment charge, i did agree but again the same story i got charged with lat payment in my next bill, again i called to their customer care and they had again with their excuse that it was their fault and i'll get pay bare in my next bill but again the same story in next month bill again i used to call in their customer care at least 10 times and again find the same excuse.I really got frustrated by their customer care executives and their services.This month again i got again a problem, few days back i was in NOIDA, when i went to pay my bill at ATTA vodafone store, there were a huge rush and their machine were not working i was there for 3 hours but didn't get any success to pay my bill and then go inside to that store to pay my bill by DEBIT Card but that stupid fellow was busy with one customer by 20 minute and also their were huge rush for paying bill, and this time i failed to pay my bill within time and i paid this next day when machine got ok. Same day a lady executive called me and asked me for my bill and i told her that i paid it but i was late and that lady told me sir it's ok you are not going to pay any late payment charge and also i'll get my previous pay bare in my next month bill, i thanx to that lady and she told me that she will call me next day to know the registration no which i noted down once during my conversation with one of their executive, but again the same story i haven't got any call by that lady to solve my problem. This is that registration no "[protected]" during conversation of one of their executive "Vikas".Either solve my problem within week and let me get my pay bare in my next month's bill otherwise close my this no because i am not going to pay any bill in next month and also i am going to file a complaint against you in Consumer Court with this mail.



By unsatisfied vodafone customer
Vindeshvari Prasad Gupta

Useless customer care
I am DILPREET one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless...

I consider self as a prime customer of Vodafone as I not only use 3 cards but have a decent history. I am been facing a lot of problem since last few months mostly with the network issue but the issue got never been resolved. My experience with Vodafone was not that bad until I spoke to one of your Representative Mr. Mohammed Shaik.

Post interaction with him I have lost trust/ faith for the Brand. I see Vodafone tag line “Happy to Help” but let me tell you that most of your customers are not at all happy the way they receive the customer service. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, let me bring to your notice that Vodafone lack these skills of good customer service either they are not train or they don’t want to help their customers.

Here is my extremely awful experience with your service and the Representative who has attended my call on 17th Feb ’09. Below is the conversation I had with your Rep and his response to my concern.

Self: Hi I have lost my phone and I would request you to help me to track my sim card.
Rep: I apologize that we do not have such facility available to track your sim card.
Self: Okay can you help me with the last contact made from my cell phone as some one has got my phone but the person is not ready to return it? I also see that he is making calls?
Rep: I am sorry we cannot provide you with the respective information.
Self: Dude, its my account and I am a customer, I have verified all the security questions so what is that stopping you to provide me with the information. Try to understand my situation your one help can get my phone back.
Rep: No Mr. Mehta we cannot help you with the same.
Self: Okay then I wish to talk to your Manager
Rep: I cannot transfer the line you have to speak to me as I can very well take care of the situation.
Self: As its not in your control I would like to talk to your manager so please go ahead and transfer the line
Rep: I cannot do that Mr. Mehta (adamant tone)
Self: I am a customer and I hold all the rights to talk to your supervisor
Rep: I would transfer the line if you will tell me what is that your want to talk to him (discourteous)
Self: I wish to speak to him and I think you should just go ahead and transfer the line as it’s a customers request or else I will ensure that I damage the goodwill of Vodafone as I am from media
Rep: Please hold and let me check if my manager is around
Self: Okay
Rep: Mr. Mehta this is Mohammed shaik once again, I am sorry but we cannot help you with your concern
Self: I said I want to talk to your Manager… do you have any understanding problem?
Rep: You can tell me what help do u need?
Self: So what is that you can help me with when I have lost my phone and want to track my phone?
Rep: We can block your card
Self: If you will block my card then I will not be able to talk to the burglar and will loose my phone forever.
Rep: Mr. Mehta that’s all we can do for you (Arrogant)
Self: Okay can you please discontinue my outgoing local & international calls?
Rep: I am sorry once again but I cannot block that as well
Self: Then what the hell are you helping me with?. I want to speak to your manager and you will transfer me right now
Rep: Sorry I cannot transfer the line (Very Adamant tone)
Self: Hello… Hello… Hello (Rep disconnected the line) (Offensive)

To make a complaint I have visited your Vodafone Gallery to speak to the Manager. I was shock to get the information that I have all rights to talk to the manager and can also put a request to discontinue for outgoing and international calling. Post speaking to the Borivali CS Manager I got more pissed off as I was not only been through a disaster customer experience but was also given wrong information due to which I have lost my phone forever which had lots of important numbers and some old memories stored in and much more…

Such a nastiest customer service I have never received in my life and I am shock to know that Vodafone is not even bother about their customers or else this call would have been monitored and one of the Manager could have called up to cover up the situation… but expectations with Vodafone seems to be a challenging task/ mistake.

Peace of advice: Please stay away from this service!!!

I consider self as a prime customer of Vodafone as I not only use 3 cards but have a decent history. I am been facing a lot of problem since last few months mostly with the network issue but the issue got never been resolved. My experience with Vodafone was not that bad until I spoke to one of your Representative Mr. Mohammed Shaik.

Post interaction with him I have lost trust/ faith for the Brand. I see Vodafone tag line “Happy to Help” but let me tell you that most of your customers are not at all happy the way they receive the customer service. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, let me bring to your notice that Vodafone lack these skills of good customer service either they are not train or they don’t want to help their customers.

Here is my extremely awful experience with your service and the Representative who has attended my call on 17th Feb ’09. Below is the conversation I had with your Rep and his response to my concern.

Self: Hi I have lost my phone and I would request you to help me to track my sim card.
Rep: I apologize that we do not have such facility available to track your sim card.
Self: Okay can you help me with the last contact made from my cell phone as some one has got my phone but the person is not ready to return it? I also see that he is making calls?
Rep: I am sorry we cannot provide you with the respective information.
Self: Dude, its my account and I am a customer, I have verified all the security questions so what is that stopping you to provide me with the information. Try to understand my situation your one help can get my phone back.
Rep: No Mr. Mehta we cannot help you with the same.
Self: Okay then I wish to talk to your Manager
Rep: I cannot transfer the line you have to speak to me as I can very well take care of the situation.
Self: As its not in your control I would like to talk to your manager so please go ahead and transfer the line
Rep: I cannot do that Mr. Mehta (adamant tone)
Self: I am a customer and I hold all the rights to talk to your supervisor
Rep: I would transfer the line if you will tell me what is that your want to talk to him (discourteous)
Self: I wish to speak to him and I think you should just go ahead and transfer the line as it’s a customers request or else I will ensure that I damage the goodwill of Vodafone as I am from media
Rep: Please hold and let me check if my manager is around
Self: Okay
Rep: Mr. Mehta this is Mohammed shaik once again, I am sorry but we cannot help you with your concern
Self: I said I want to talk to your Manager… do you have any understanding problem?
Rep: You can tell me what help do u need?
Self: So what is that you can help me with when I have lost my phone and want to track my phone?
Rep: We can block your card
Self: If you will block my card then I will not be able to talk to the burglar and will loose my phone forever.
Rep: Mr. Mehta that’s all we can do for you (Arrogant)
Self: Okay can you please discontinue my outgoing local & international calls?
Rep: I am sorry once again but I cannot block that as well
Self: Then what the hell are you helping me with?. I want to speak to your manager and you will transfer me right now
Rep: Sorry I cannot transfer the line (Very Adamant tone)
Self: Hello… Hello… Hello (Rep disconnected the line) (Offensive)

To make a complaint I have visited your Vodafone Gallery to speak to the Manager. I was shock to get the information that I have all rights to talk to the manager and can also put a request to discontinue for outgoing and international calling. Post speaking to the Borivali CS Manager I got more pissed off as I was not only been through a disaster customer experience but was also given wrong information due to which I have lost my phone forever which had lots of important numbers and some old memories stored in and much more…

Such a nastiest customer service I have never received in my life and I am shock to know that Vodafone is not even bother about their customers or else this call would have been monitored and one of the Manager could have called up to cover up the situation… but expectations with Vodafone seems to be a challenging task/ mistake.

Peace of advice please stay away from this service!!!

Hardik Mehta ([protected])

I consider self as a prime customer of Vodafone as I not only use 3 cards but have a decent history. I am been facing a lot of problem since last few months mostly with the network issue but the issue got never been resolved. My experience with Vodafone was not that bad until I spoke to one of their Representative Mr. Mohammed Shaik.

Post interaction with him I have lost trust/ faith for the Brand. I see Vodafone tag line “Happy to Help” but let me tell you that most of their customers are not at all happy the way they receive the customer service. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about their business along to others, let me bring to your notice that Vodafone lack these skills of good customer service either they are not train or they don’t want to help their customers.

Here is my extremely awful experience with Vodafone service and the Representative who has attended my call on 17th Feb ’09. Below is the conversation I had with their Rep and his response to my concern.

Self: Hi I have lost my phone and I would request you to help me to track my sim card.
Rep: I apologize that we do not have such facility available to track your sim card.
Self: Okay can you help me with the last contact made from my cell phone as some one has got my phone but the person is not ready to return it? I also see that he is making calls?
Rep: I am sorry we cannot provide you with the respective information.
Self: Dude, its my account and I am a customer, I have verified all the security questions so what is that stopping you to provide me with the information. Try to understand my situation your one help can get my phone back.
Rep: No Mr. Mehta we cannot help you with the same.
Self: Okay then I wish to talk to your Manager
Rep: I cannot transfer the line you have to speak to me as I can very well take care of the situation.
Self: As its not in your control I would like to talk to your manager so please go ahead and transfer the line
Rep: I cannot do that Mr. Mehta (adamant tone)
Self: I am a customer and I hold all the rights to talk to your supervisor
Rep: I would transfer the line if you will tell me what is that your want to talk to him (discourteous)
Self: I wish to speak to him and I think you should just go ahead and transfer the line as it’s a customers request or else I will ensure that I damage the goodwill of Vodafone as I am from media
Rep: Please hold and let me check if my manager is around
Self: Okay
Rep: Mr. Mehta this is Mohammed shaik once again, I am sorry but we cannot help you with your concern
Self: I said I want to talk to your Manager… do you have any understanding problem?
Rep: You can tell me what help do u need?
Self: So what is that you can help me with when I have lost my phone and want to track my phone?
Rep: We can block your card
Self: If you will block my card then I will not be able to talk to the burglar and will loose my phone forever.
Rep: Mr. Mehta that’s all we can do for you (Arrogant)
Self: Okay can you please discontinue my outgoing local & international calls?
Rep: I am sorry once again but I cannot block that as well
Self: Then what the hell are you helping me with?. I want to speak to your manager and you will transfer me right now
Rep: Sorry I cannot transfer the line (Very Adamant tone)
Self: Hello… Hello… Hello (Rep disconnected the line) (Offensive)

To make a complaint I have visited your Vodafone Gallery to speak to the Manager. I was shock to get the information that I have all rights to talk to the manager and can also put a request to discontinue for outgoing and international calling. Post speaking to the Borivali CS Manager I got more pissed off as I was not only been through a disaster customer experience but was also given wrong information due to which I have lost my phone forever which had lots of important numbers and some old memories stored in and much more…

Such a nastiest customer service I have never received in my life and I am shock to know that Vodafone is not even bother about their customers or else this call would have been monitored and one of the Manager could have called up to cover up the situation… but expectations with Vodafone seems to be a challenging task/ mistake.

Hardik [protected]

Worst customer care service .From two days i am not able to activate my gprs.
Now i am not able to connect to customer care executive.
Even i am not able to send any messages also such as for deactivation of promotional sms and calls. It agreat humiliation.

I am a vodafone cutomer, I have visited Patna leaving my home circle UP-East. After reaching here I found that I unable make outgoing calls to anywhere except Bihar and UP-East circle phone numbers.

I had complained this to Bihar 1st level, 2nd level and then final exclation level Apallet but it's been three days I am here in Patna for a business tour nothing has done till time.

A customer of vodafone has to look for PCO for any call he wants to make, how rediculous it looks.

There must be certain Provision of Rules to punish such rubbish operators, claiming "Happy to Help" and making excellent ZooZoos fuuny adds.

I completely agree with you Mr. Mehta, even I'm facing similar issues with Vodafone, I think their customer service executives symbol i.e. the Hutch dog meant for them.

They do bark at the customers, they are never happy to help, but always sorry to help...

Intelligent customers should stay away from vodafone

Vodafone — suspended lifelong prepaid till validaity 2015 phone from today

To
Manager
Resp Sir
Ihave purchased mobile [protected] vodaphone anand gujrat validity life long 2015 balance 120 rs .
when today ask comany said your phone suspended without any sms phone from comany
not even given any info when sim card purchase .on my father name digamber bhanu age 79 .
senoir citizen 79 old man emergerncy to contact we purchaed that sim that time they not given any info
today suddenly suspended our phone.sunil patel we talk but not givenany proper ans his co manager also not given satisfactory ans and said you canot talk our manager its our rule.
i have contacted company they asked you not rechard in six month so we suspeended .
when we purchaed sim they not even take care give all details to customer u have to recharge 200 within six months.
now they saying you not recharge of 200 in six month so your account suspended .
my brother staying with father 79 old person is hadicaff person he canot walk .
emergency call doctor, contact any person or me we have given that phone
now comany saying this is rule why not u folloe but in tv, news paper, ya when we purchase they
not saying any rule what use of that phone .
can u ask consern comany advertize proper way your rules display on shop ya newspaper too.
what about that suspendee phone which we got trouble .
plese do need ful
thanking you

499/- internet — unable to talk on the phone given as customer care nos

i am a new customer and i am facing difficulty in getting connected to the net as well being able to communicate with customer care .my net gets disconnected and after long duration gets connected
automatically.i am facing this problem since last three days. i contacted the local reliance authorities
and when they sent technician at home he found net working[protected] but after one hour when i tried to
open the net i found it not working. at about 8.15 pm i tried to send email and when i clicked the submit
box the net was gone.i called so many times to cu.care nos but after getting connected i here unreadable
voice for a few seconds and then i get disconnected every time. i am unable to talk to or describe or
register my complaints so please:-
1-describe briefly the process off complaint registration
2-establish internet connection continuously
I shifted from airtelbroadband to reliance after being assure for continuous good services of the net
as well after installation care but i am too much disappointed[protected][protected]

Dear Sir/Madam,

I have made a Payment of Rs 1600/- on 27th Oct 2009 by Kishok Machine at Vodafone Store.

Location ID : VFOMX
Address : SHOP NO 2 BLOCK C, OAMEX MALL GURGOAN.
Transaction ID : VFOMX-2-[protected]
Mobile No : [protected]

The above payment has not been updated till now. And my calls have been barred for almost 15 days now.

I have again Visited the same Vodafone Store for Help on 28th Oct 2009. They have raised a Complaint on the same day. The complaint number is [protected].
I have received calls from your end and asked same information and they assured me they are looking into it. But Its Like a bream come true for me still.

As I was on my official trip to Bangalore, I have faced a lot of trouble. I have again visited the Vodafone Store on 18th of November 2009 and they again raised complaint [protected] and the scan copy of the receipt has been sent as well. They assured me the services will be restored with 1 Hours, But that didn’t happen. When I contacted Customer Care for the same none of your Customer care Executives were helping me in resolving the Issue.

Hope you can help me.

Thanks,
Prashanth

Dear Sir/Madam,

I have made a Payment of Rs 1600/- on 27th Oct 2009 by Kishok Machine at Vodafone Store.

Location ID : VFOMX
Address : SHOP NO 2 BLOCK C, OAMEX MALL GURGOAN.
Transaction ID : VFOMX-2-[protected]
Mobile No : [protected]

The above payment has not been updated till now. And my calls have been barred for almost 15 days now.

I have again Visited the same Vodafone Store for Help on 28th Oct 2009. They have raised a Complaint on the same day. The complaint number is [protected].
I have received calls from your end and asked same information and they assured me they are looking into it. But Its Like a bream come true for me still.

As I was on my official trip to Bangalore, I have faced a lot of trouble. I have again visited the Vodafone Store on 18th of November 2009 and they again raised complaint [protected] and the scan copy of the receipt has been sent as well. They assured me the services will be restored with 1 Hours, But that didn’t happen. When I contacted Customer Care for the same none of your Customer care Executives were helping me in resolving the Issue.

Hope you can help me.

Thanks,
Prashanth

Vodafone — Worst Services of Vodafone & Customercare

Hi,

This is Uma holding vodafone number [protected]. Previously when the network was Hutch, the services were better but now became worst and because of that instead of suffering frequently, I decided just to use it for only for minimal usage and that to due to I provided this number to all for official contacts.

One week back, I received a call from Customer Care (Mr. Chaitanya, from Begumpet, Hyderabad center) on 23rd of January at around 2:30 p.m. He said my number was randomly picked by the system and they are going to provide 50 paise/min offer for one year if I type VO send SMS to 111 and the offer is open for only for that day and the activation will be done in 24 hours. After clarifying my doubts about my previous validity life time offer and confirmed that there won't be any changes in my life time offer and sent SMS at arount 3:00 p.m. on 23rd of January.

When I called customer care on 25th about activation, they said, because 24th was Sunday, it was delayed and will be done by end of that day. When I called on 27th evening, one of the customer care person said my offer was already activated on 25th of January, 2010 and asked me to check, but I did not get any activation message and the calls were charged as usual Rs 1 / min. The same day I called again on 111 and informed them that the offer was not yet activated. This time a different received call and said it was not activated yet and will be done by end of that day. I am not sure why they are behaving worst with the customers. There wont be any coordination between customer care people and there will be lot of variations in their services. One persone says it was activated already and other person says not yet activated with in 5 minutes difference. Why dont they maintain their data properly? If they are not interested in servicing the customers properly, why should they call and waste their time and our time?

Still the offer was not activated and moreover if I try to call customer care, it's not getting connected and repeatedly asking for pressing options 1,2,3, etc and never gets connected to customer care. I am not sure whether they blocked particulary my number or all the numbers in contacting customer care but the service is becoming to worst worst and worst.

If I go to nearby vodafone center, they are not responding properly and asks to call customer care and this customer care never gets connected.

I am not writing this to get the offer just writing to say how they are providing services. It is no matter for me even if they dont provide any offers and moreover its better if they dont provide any offers and charge a fixed rate instead of confusing customers with their offers.


Thanks,
Uma

Vodafone — Vodafone WORST Costomer Service

I was in a great lead of passion that I was a associated as a customer to the Worlds leading Mobile Network Vodafone. The brand itself makes the faith and belief in quality.

With my bitter experience I had written the Complain on my Blogs at http://saumendra.blogspot.com/ , which was read by more than 1200 people daily. Also added to the mouthshut.com and posted to nearly 11 blogs.

Vodafone Worst Customer Service [Complain no 25326658] : A Personal Experience 11 days went witout any Solution:

Problem : I was not able to call Ladhak numbers (STD code : 01982)
Complained on 6th of March:
SOLUTION : No Call back yet and without any Trace.
CUSTOMER CARE : Pathetic. People doesn't have any Idea on the matter and there concerned departments never get back with solution. If you had chance to have a talk with the Supervision its even worst , as they doesn't even know the best practices in corporate world: they just get frustrated and just cut out the Customer Complain Phone and will ban you from calling again from the same Cellphone ....Really really Pathetic. (How does the VOdofone hire these maniacs ???)

But I was surprised with the customer service of its in India. The thing of beauty is not forever as my last experience. I was been a victim of bad Corporate ethics, the worst customer call center people to talk and still the worst promise.

For a small problem of mine that I was not able to call the numbers in Ladhak Region(01982 STD code) from my cell in Orissa, I got lots of wired reasons like you can change the handset, You can wait for 24 hours, Please check the SIM card, from the so call customer helping people of VODAfone. And still looking for a solution at my end and no one ever from Vodafone confirm me of the solution , even get back to me saying ...here is the solution for this.(Surprisingly I did all with nothing result)

Lastly the People at to whom I had talked (198), (can see the Logs of the Conversation of the Recorded materials on my several complains)) were completely unaware of the solution and just making brilliant excuses.

I was been said that by 15th march , the solution will be provided but still now no callback is done and Still the Problem continues.

When I call them today at 198 they doesn't have any report to tell me what was the status of my Complain.

REMEMBER : this is my 12 time Complain to a World No 1 Company and still I didn't got any Solution , no CAll Backs even after pathetic 11 days.

CONCLUSION : VOdafone seems no Interest in its Customers , its just making billion dollar Advertisements. Will be changing My Service to other like AIRTEL, Reliance or BSNL.

They(Vodafone Customer Care) just make Fake entries to there Log mentioning the Problem was solved and the Solution was delivered. And here I challenged the Authentication of them that they didn't concern the Customers solution they do it intensively for there own LOG book Maintenance.

Hi Saumendra,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yclgzz7 and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi Saumendra,

Thank you for sharing your concerns with us. Please be assured that we are committed to serving you with utmost zeal. We hope that the issue with calling Ladakh from your number is now resolved and you are able to enjoy uninterrupted calls to Ladakh. We look forward to helping you again in case you have any queries or further requests. Please write to us at vodafonecare.[protected]@vodafone.com and we would be happy to help.

You may also follow us on twitter: http://twitter.com/vodafonein or join our Facebook Commmunity: http://www.facebook.com/vodafoneessar?v=wall

Regards,
Vodafone Customer Care, Orissa.

I am a corporate customer with Mobile number [protected], I want to change my tariff plan and there is no way I can speak with the advisors in the contact center as they have no dept to handle corporate customers, the only way we can communicate is through emails, however have send around 8 to 10 emails to corporate.assist id but they say they have not received a single one, Even when we call they charge us now for that, and after speaking for around 10 mins the advisor hangs up the call, they even dont have the courtesy to call back, I was speaking with an advisor named Rajendra Kamble on 27th March'2010 and he kept me on hold for 18 mins, can you imagine and they charged me for that. I even spoke with Wasim Sheikh, floor supervisor and he also couldnt help me out. On 07th April '2010, I spoke with a lady and she again hanged up the call on me after 9 mins, its the worst cust service I have ever come across..

Regards
Shabbir Abdulkarim
[protected]

I heartily agree.
'Vodafone Customer Service', is the best oxymoron I have seen since 'Microsoft Works'.
There typically is zero customer service.
Vodafone have been taking a monthly fee of 39 euros for a product that most of the time does not work, and when it does it is incredibly slow.
I too have complained at the Vodafone shop and the assistant told me, and I quote, "We don't handle complaints, we just sell stuff". She then told me to contact 123 on my mobile phone.
This I did and the technician first fobbed me off with 'Oh it must be a problem with your computer'.
That was not true, there was actually a problem with the Spanish post code 35100 satellite in this area.
I have explained my problems to four different technicians and after hours on the phone was told that I would be sent a new usb in a few days and I would not be charged. It was by way of apology for all the problems. That was two weeks ago. I rang again and have been told that they have not sent it and I have to pay for a new USB connection. The technician then hung up on me after telling me that I should cancel my Vodafone subscription. SHOCKING SERVICE!!!.

Hi this is Silambarasan V from chennai. I am keep on getting messages and calls form Vodofone to submit my address proof for verfication. I have submitted it at a Vodafone Store which is near to my residence where they did not gave any reference for it. Also they said this will be updated within a day.
But, now I am keep on getting the same messages and calls to submit it again.
This is REALLY FRUSTRATING that i have to submit it again even after submitting the same. I called cust service and got a agent named "NEELAGANDAN" and he's really very nice gentleman that he did not helped me and keep on telling the same thing again and again. Then I asked to connect to the supervisor and he suddently did that and my call has been cut off.
I would like some one to get into this issue, so that no one will suffer like I did.

Hello,

Vodafone prepaid No : [protected]

This is Karthikeyan. I have been using this prepaid number for 4 years.

I received couple of Messages from Vodafone stating that need to submit ID proof documents to the nearest store. After few days, I am not able to view received call details on my phone. Regarding this,

12.11.2010 : Spoke with Customer care Representative ( Raghavendra Magajikondi) - Advised me to sent ID proof documents with Photo by Post to the below address
Arun David,
Vodafone Essar South Limited,
240, 2nd floor,27th Cross, Next to Dosa Camp,
9th Main, Jayanagar, 3rd Block,
Bangalore- 560011.
13.11.2010 : Sent Photo, ID proof with Request letter to the above address.
15.11.2010 : Sent email to Girish Holla to resolve my issues ( please read below emails)
17.11.2010: Called 198( around 10.30 AM) and spoke with representative - She said that she is going to escalate and get it resolved by 6.00 PM on the same day.
18.11.2010: Called 198( around 7.30 AM) and spoke with Uma - She said that It was already escalated and still under investigation. So, It will surely rectified before 12.30 AM on the same day
18.11.2010: Called 198( around 7.00 PM) and spoke with Nagesh - He said that it is still under investigation so It will definitely rectified before 10.00AM the next day.

My issue has still not been rectified even after 7 days. I AM REALLY DISAPPOINT ON VODAFONE AND IT'S SERVICE.

My family is using other three Post paid connections and am going to disconnect those services immediately if issue not rectified within 24 hrs. (Important:- Definitely We are not going to pay for it)

I think that Vodafone has worst customer service and I going to send it to Media then only the people will come to know about Vodafone.

( Note:- Due to the bad service, I have recently disconnected one Post paid connection. For getting post paid connection, How many times we are getting verification calls and representative directly walking to our door to verify the address. Now, the Customer care is not at all bother about the customers if they are using prepaid? )

Vodafone — worst customer care service

vodafone customer care has the worst services.. they never have solution to any problems...please beware of this when u purchase a vodafone number...... first of all when u tell about a problem rather than listening to the issue.. the person across argues.. and speaks rudely... this in unacceptable.. since vodafone calls itself the largest mobile service provider...and the slogan HAPPY TO HELP which they use to advertise their services is bogus...!!! since they are never happy to help.. and rather irritable...!!!!!! I HAVE OBSERVED IT ACROSS THE VODAFONE SERVICE STORES ALSO.....my case was that.. sum kind of alert servicei.E bhagvad gita alerts got activated on my phonewhich i had not activated.. on calling the customer service i was told i might have got activated accidentally.. by me itself... alrite this accepted..(thanks to the useless vodafone flash messages which keep coming up on the screen after every few minutes)... i had registered a complaint regarding thesame and still my money was deducted.. first 30rs then 30rs today again.. and when it was deducted at the first instance i had put forward the complaint....still money got deducted.. and the supervisor i spoke at the customer care number to was so arrogant that i felt hanging up would be a better option..... !!!!! i have used a differnt serice provider before this and never come accross a problem like this.... the only reason i switched to vodafone was because i moved to mumbai...from pune.. and this has been the worst xperience ever......!!!!!!!!!!!!!!!!!!!!!!!!

Vodafone — the worst customer care

I am Biswosakti Mondal.I use vodafone mobile number [protected].today (02.09.2011) at 15:40 pm i call vodafone customer care to complain about gprs daily pack activation but then the online customer care assistant did not register the complain and use too obscene word with me.then i want to talk with exicutive officer but did not get any response.
I want a strong action against it.I am Biswosakti Mondal.I use vodafone mobile number [protected].today (02.09.2011) at 15:40 pm i call vodafone customer care to complain about gprs daily pack activation but then the online customer care assistant did not register the complain and use too obscene word with me.then i want to talk with exicutive officer but did not get any response.
I want a strong action against it.

Vodafone — Worst Customer Care Services

I am not able to make ISD call from my phone. I gave complain about this on 8th August, 2011.
Complain Number: [protected].

But I am sorry to say that till now this issue has not been resolved.
Whenever I am calling and asking about the status, the customer care representative is telling that we can’t take more complain in this as the complaint is already registered.

I just want to know whether only to take complaint is the duty.
The complaint should be resolved also and its more than 2 months and if due to something you people can’t resolve the issue, is it your duty to inform the customer about the same.
For other offers you people are calling like anything in a day .but for customer’s problem doesn’t have time.

I am really very much disappointed with the service.

This is to inform you please take an action against it to solve the problem I am facing from last couple of months. I would be really thanks full to you.

Hi this is Gaurav sethi and i want some strict actions to be taken against vodafone for fooling around with people and making false commitments, i bought a postpaid connection for my wife and the executive came to my place collected the documents nd money nd never got back he promised me to give a sim card the same day and now its been more than a week, whenever i call vodafone they just hang up the line, i am sor frustrated now coz i was in need of this connection as my wife is pregnant and i want to b in touch with her incase of emergencies, if anything goes wrong i will take them to the court. vodafone is the worst telecom service provider, their executive are so cheap and uneducated, they cant even speak english. shame on vodafone!!!!!! please someone help me coz i want to take some strict actions agianst them. my cel no is [protected]

The customer care of VODAFONE India, is not having the awareness of getting the correct information from the customer. They are happy to give a civil case against customers but they ready to check whether the information added about the customer to their database is correct or not. Never seen such a useless customer service which never accepts input from customer. The highlight is when the user tells to send the bill in correct email address, they have misunderstood and filled a civil case, finally wasting the time.
Suggestion: Please educate the customer service to get proper data from the customer and don't waste the time of everyone( Courier, Court, Customer and vodafone legal department)

my number -[protected],out going from this number to all networks is not happening.but it is connecting to customer care

i m not able to make any outgoing calls neither m i able to send sms . , bt der isnt any problem with d incoming calls ., plz telme whtz d reason for the same ., and a soon response and help is awaited !

thanks for your response.

I,Nasreen is a prepaid customer of vodafone([protected]).They are deducting rs 2/- per day from my account on basis of activation of any combo service which i never opted for..i am suffering with this problem from the month of Oct 2010.my complaint no is[protected]...
inspite of repeated calls to there customer care i dint get good response.they told me the procedure to discontinue the combo pack wen i msg on that no got a service msg that this service is not active on your number.i called again and wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.
Now i want to discontinue this service and refund my total amount which is deducted otherwise i have to go consumer court u r not providing good services to the customer i am using vodafone from last 9 yrs wen it was Hutch but now i have to suggest to my relate persons that we shud not use this...

Sir,
My Name is kali Das, I am from Berhampur. Today due to confusion Rs320 was debited from my wallet. Please help me to refund back thedebited amount, I have tried to call the person but his mobile was switched off. This is the first time I am facing problem. My MOBILE PHONE NUMBER IS [protected], But due to confusion I told my number is [protected].and Rs 320 was debited from my wallet. My SBI ACC NUMBER - [protected].. Please credit the debited Amount to my SBI acc. I love your service.

Thanking You
Your's Faithfully,
Kali Das
Khodhasinghi Kalinganager Plot No - 9 Phage -2
District - Ganjam
Berhampur- 760010

Respected Sir,
I want to know why deduction of amount was not credited to my SBI acc which I mentioned on 1st march 2012. I want to know the reason why the deducted amount was not credited to my ACC. Sir due to loss of memory, I forgot my mobile phone number . My mobile phone number [protected] instead of it I mentioned wrong number [protected] for which Rs 320 was debited from my wallet that's really hurts me. I want your attention regarding deduction of amount. I hope that my problem will be solved within short time. Please Reply back to my comment.


Thanking You,
Yours Faithfully,
Kali Das
Khodhasinghi Kalinganager plot no -9
District - Ganjam
State - Odisha
Berhampur - 760010

Sir,
My phone was switch off because, I use these number for internet and gprs. You can call me in this number [protected]. Because I use this sim for doungle and internet connection. Please help me as soon as possible to overcome my mobile related problem. I want to know whether the deduction of amount will be credited in my sbi acc number which I mentioned on 1st march 2012. Please reply back to my message.

Thanking You,
Yours faithfully,
Kali Das.
Phone number - [protected]

Dear Sir / Madam,
I want to know when my problem will be solved. It is vodafone. I am confident that my problem will be solved within limited period of time. I have mentioned all details which you ask me to mention. But I am very anxious to know when my problem will be solved. This incident really hurts me. I have made three time error due to confusion for which Rs320 was debited from my wallet. Please reply back what things are needed for tackling my serious problem. I am ready to provide all details. I am in confusion, . Please reply back or contact me in this number [protected].

Thanking You,
Yours Faithfully,
Kali Das.
Phone no - [protected]

Comments
1 hours 18 minutes ago by kali_das
Respected Sir/Madam,
My problem is not solved till now. All ready 5 days over . I want to when my problem will be solved. Till now debited amount of Rs 320 is not credited to my account. I think corruption play a major role for which debited amount is not credited to my account. I have mention my sbi acc no on 1st march 2012. I want to know why debited amount is not credited to my account. This incident really bothers me. I ant your attention on following mobile related problem. It was not my fault for which Rs 320 was debited from me. I asked the retailer to credited the debited amount. But he is not ready to listen. I hope my problem will be solved within limited period of time. Please reply back to my message or you may call me in this number [protected]. I am 100 % sure recharge was successful . The owner has shown me mobile recharge successful status. I don't to know whom to complain regarding mobile related problem? This incident really hurts me. Vodofone is always creating problem. Then are many other complain regarding vodafone..

Thanking You,
Yours Faithfully,
Kali Das.
Phone no - [protected]

Respected Sir / Mam,
I have given wrong information the debited amount was Rs 420 not Rs320. I got information from mobile outlet owner. He had shown all details about my recharge but he is not ready to give transaction id. I think the details which I have mention is true according to my knowledge. I want your attention regarding mobile related problem. Hope my problem will be solved within limited period of time.Please reply me back.

Thanking You
Yours Faithfully,
Kali Das.
[protected]

If you wont solve my problem than see what I am going do. I am going to complain against vodafone to RTI . Vodafone licence will be cancelled and there wont be any vodofone office all over India. Better go to hell. Vodafone service is worst all in all over India.Everybody knows vodafone provide worst service to customer. Nobody interested to use vodafone. I don't care further don't call me.

Respected Sir/Madam,
I am sorry to tell you that my transaction Id has been deleted due to some error. I want to know how important is that transaction id. Actually I got some unnecessary messages, Instead of deleting unnecessary message, I have erased the main transaction id. I want to know without transaction id the debited amount of Rs 320 will not be credited to my account. I want your attention on following mater. I hope my problem will be solved withing limited period of time. I have recharged Rs98 for gprs and Rs 62 for talk time, but due to confusion Rs 320 has been debited from me. I want your concern on following mobile recharge related problem. I am using Sbi debit card - I have recharged Rs 320 on 1st march 2012 on morning 8.45 am, I have made two or three time mistake. Due to confusion Rs 320 debited from me. My payment was 100 % successful. The outlet owner who recharge he had shone me the delivered status, I have seen everything was clearly mentioned. I am 100% sure that Rs 320 has been debited. Outlet owner started giving explanation. He is not ready. I only want my problem should be solved within limited period of time. Because the incident which I faced on 1st march 2012 its really hurts me. I was very depressed. I hope your service will provide best service to me. I am providing all details which are required to shot outing the problem. My SBI ACC NO[protected] Transaction No -2672. Recharge amount was Rs 320. I am 100 % sure that recharge was successful. I want to know when my problem will be solved. This incident really hurts me. I want as soon as possible the recharge amount should be credited to my account. Vodafone never fulfills its customers needs. I had faced many problems such as hello tune problem.

Thanking You,
Yours Faithfully,
Kali Das.
Phone number - [protected]

My problem is not solved. I want to know when my problem will be solved. This incident really hurts me.. Vodafone customer care executive are not ready to help me, My problem is very serious. I want your attention on following Mobile issue. If company is not ready to help its customer then why people will purchase sim from company. They are only arguing not do their work sincerely.There behavior is very bad. Vodafone provides worst service to its customer. They only change there commitments. First they promise to solve the problem, but now they playing game with me and other customer. I am not going to leave this issue. Because they are cheating they are cheating customer for last two years.

SIR, MY CELL NO. IS [protected]. I AM A MNP CUSTOMER PORTED FROM AIRTEL THINKING THAT THIS PROVIDER (VODAFONE) WILL SERVE BETTER FOR ME. BUT THIS COMPANY HAS LOOTED ME. YESTERDAY ON 05 DEC 12 MY ACCOUNT WAS DEBITED WITH RS.30 FOR SOME SERVICE CALLED MUSIC WHICH I HAD NOT SUBSCRIBED AT ALL. AGAIN SO MUCH SO THAT MY NO. WAS BLOCKED TO CALL TO CUSTOMER CARE(111) & 198 ALSO SO THAT I CANNOT CALL AND DE ACTIVATE THE SERVICE & QUERY. WHEN I MANAGED TO CALL FROM OTHER FRIEND'S MOBILE NO. I WAS REPLIED BU CUSTOMER CARE EXECUTIVE THAT YOU HAVE ACTIVATED THE SERVICE AND YOUR AMOUNT WILL NOT BE REFUNDED. SIR, THIS KIND OF LOOT THE COMPANY ARE DOING , WHY SHOULD NOT THEY BE PENALIZED FOR THIS|? KINDLY LOOK INTO THE MATTER.

Hi,
I want to say that New advertisement of vodafone is highly objectionable. In this advertisement vodafone using a young girl a young boy and through vodafone they are connecting with each other and starting to talk with each other. But the sence is different. Both of the them are school going children they are giving wrong message to our society children. Bal vikas mantralaya or any NGO please see this matter.



PRABHAKAR SHARMA
PGT COMMERCE,
KENDRIYA VIDYALAYA, AIR FORCE STATION SALUA.

aapko iske against action lena chiye

i have been using a VODAPHONE number for the last couple of years. since last 3 months they have started increasing my bill my substantial amounts for services i havnt used. now they are not ready to answer to any complaints nor give a detailed explanation for the same. i have tried to contact everyone in vodaphone still no reply
attitude and scamsters

And Now, Check your VODAFONE BILL, It is almost 50% more than your usage, It is what they have to pay for 2G SCAM, they are taking from us. Both the Government Of India and these Service Providers think all Indians are Fool.

Mobile Messages/ Calls — bad manner

Hi Shyamsunder,
Can you sheare the mobile no. from which you got the SMS .I have similar experience with the lady.

Vodafone — messaging bad

my sister getting bad messages from an unknown number [protected].if v try to contact the person does not receive the call,please can u help getting details of that person of this number.please mail to [protected]@gmail.com