| Address: Ghaziabad, Uttar Pradesh |
My name is vivek kumar and my complaint is against Vodafone Essar Mobile services which has been a pain since Day 1 and though I left them,they continue to bother me to serious proportions.
I had signed up for a USB internet Rs.650 plan in the last week of september 2011 from the Vodafone branch in Sector-18 , Noida. I paid Rs.1950 against it and i was told that my rental was free for first 3 months with 3 GB Data for each month.
There were several problems with this connection:
1. The number was [protected] for USB stick, and it was not activated till 2nd week of october.when confronted,the people at vodafone store kept asking for different Id and address proof.
2. The speeds never went above 100kbps and were usually much lower.
3. I clearly intimated them to send the bills on my email id,which they never did till date.
4. The software for vodafone internet services,also read the usage done on WiFi services, it counted the usage done on WiFi on different service provider,and due to this usage was calculated more then what was actually used through Vodafone stick.(i.e. the software for vodafone kept on working even when i run my laptop on WiFi services of other service provider, even when the usb stick was not plugged.) The same usage is been charged by vodafone against me.
5.After about 2 months(i.e. 1st DEC-2011) i got a email informing me that my unpaid bill was Rs.5000/- and my credit limit was Rs.2500/-. Bill for usage was still not send.
6. On 21st DEC-2011, i get another email, mentioning that my unpaid bill was Rs.5520/- and my credit limit was Rs.4000/-. Bill for usage was still not send.
7.On january 18th -2012, i get another email,threathning me to pay the bill. Bill for usage still not send.
8.How can the company keep the credit limit,much above the rentals for services. How can the company keep on changing the credit limit, as the bill keep increasing?
9.When i paid advance rentals for first three months, i should have been informed for my usage,over my limits for which i had paid my rentals.
10. I never got any email regarding my usage bill.
11.Vodafone discontinued my services, before it was 2 months, instead i had paid 3 months rentals in advance.
12. This, I thought, was going to the end of it. After spending 1950 for the stick and the worthles services provided against it but i keep getting calls for paying the amount. This is worthless and a pure harassment from vodafone side, Do vodafone expect me to pay bills,which are generated due to their faulty software and inappropriate services.
Dec 4, 2016
Complaint marked as Resolved Verified Support
Mar 12, 2012
Vodafone India Customer Care's response Hello Vivek,
Please share your mobile number with us here http://bit.ly/xJVpaA We're keen to address your concerns at the earliest.
Regards,
Vodafone Customer Care
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inspite of repeated calls to there customer care i dint get good response.they told me the procedure to discontinue the combo pack wen i msg on that no got a service msg that this service is not active on your number.i called again and wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.
Now i want to discontinue this service and refund my total amount which is deducted otherwise i have to go consumer court u r not providing good services to the customer i am using vodafone from last 9 yrs wen it was Hutch but now i have to suggest to my relate persons that we shud not use this...