Vodafone — Harassment in the name of address proof & ID proof

6 Reviews
Iam a vodafone customer ([protected]) for more than 3+years, I have submitted my address & ID proof already to vodafone. But a day before I got an sms to submit the address & id proof to vodafone or else it lead to disconnection.

Immediately from the next day evening my incoming number is not displayed it shows as Unknown Caller. When I contacted the customer care they say that I have to submit the address & id proof to get the service. Is this the way the vodafone people give service for the 3+ years customer eventhough i have submited all the stuffs earlier. They not even bother to collect it from the customer instead the harrass us by disconnecting some of the services that to not giving enough time to the customer.

If the vodafone needs the stuff, they should arrange in such a way that the customer can easily submit their address & id proof by online submission or by keeping stalls on roadside which they use to do while selling the simcard or should go to the doorstep of the customer by their own cost.

How can they expect the customer to submit all these stuffs on the customers cost, when it has been already submitted & using the number for more than 3+years?
Complaint comments  5 Comments     Updated: Share0Tweet0Share0


this is one big company don't know how to satisfy there customer's, if i am a old customer and trying to change my current residence address, why should i submit my photograph again, why should i submit my office address proof again, the documents with which i changed my address at Banks and other telecom provider are not valid for vodafone they say. WTF.
This is very bad. they have to give time for the customers to submit their documents. I do not thing any necessity to disconnect the service. We are paying for their service. They are providing service as a social service.
The way they are asking customer to submit Address Proof is not good. They should atleast provide online submission. Today morning i went and checked vodafone office at velachery, the 'Q' is very big and peoples are fighting over there... Hope if Vodafone management can understand this, customer count will stay otherwise ppl vl fly away...
Even I am also suffering from this complaint. I am a 8+ years of VODAFONE customer and I have already submitted the required documents in August 2010. But still getting messages asking me to submit the documents again and again and recently (day before) caller id has been deactivated. Please let me know what you have done to overcome this. Thanks in advance.
Same thing with me. The incoming caller ID service was activated after I submitted the adress proof with my photo Id and a few weeks later I got the same message asking to submit them. We all agree that it is important to submit the details but doing the same every month doesn't make sense.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 98 2009 8200 (24x7 Support)
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Vodafone - Harassment in the name of address proof & ID proof